Six Sigma Quality Management System
Six Sigma Quality Management System. In the workplace, many companies are very focused on quality management, quality management system is also very much. The next step is for me to bring you a detailed understanding of the six sigma quality management system.
Six Sigma quality management system1Introduction
Six Sigma is a rigorous, centralized and efficient to improve the quality of enterprise process management implementation principles and techniques to "zero defects" of the pursuit of business excellence, driven by the quality of the cost of a substantial reduction, and ultimately achieve financial results. The business management education have been introduced to the Six Sigma management and its role in the substantial reduction of quality costs, and ultimately to realize the financial effectiveness of the enhancement and competitiveness of the enterprise breakthrough.
1, the development of the origin
Six Sigma (Six Sigma, 6σ) is the concept of the 1980s by Motorola and the corresponding management system, and the full application of the company's various aspects, from the beginning of the implementation of the 1986-1999 year, the company increased productivity by an average of 12.3% per year, the defective rate of only 1/1 of the former The creation of this concept of management, mainly in the 1960s, Japan from the United States introduced the idea of quality control, has repeatedly invited the United States famous quality management master Deming, Juran, etc. to Japan to teach the idea of quality management, at the same time, the Japanese organization to study seriously, the implementation of the pioneering, so that product quality has been substantially improved. By the end of the 1970s, the early 1980s, Japanese products with excellent quality, from the hands of the Americans to seize a large market share. Motorola in the United States in the competition with Japanese organizations, has lost the radio, television, semiconductor and other markets, to 1985 the company was on the verge of closure. In the face of brutal competition and severe survival situation, Motorola company painstakingly, came to the conclusion that "the fundamental reason for Motorola's failure is that the quality of its products is much worse than the quality of similar products of the Japanese organization". This ultimately summarized the creation of this management concept.
2, management meaning
Generally speaking, contains the following three meanings:
Is a quality scale and the pursuit of the goal.
Is a set of scientific tools and management methods, the use of DMAIC (improvement) or DFSS (design) process for the design and improvement of processes.
It is a management strategy. 6 Sigma management is a process innovation methodology that reduces operating costs and cycle time while improving customer satisfaction. It is a management methodology that improves the quality of an organization's core processes to enhance its profitability, and a management strategy to gain competitiveness and sustained growth in the new economic environment.
3, the scientific connotation
Six Sigma management methodology has evolved into a statistical technology based on process and product quality improvement methodology, the evolution of the organization in pursuit of fine management 's concept.
The basic connotation of Six Sigma management is to improve customer satisfaction and reduce the cost of the organization's resources, emphasizing the perspective of the organization's entire operation, not just a single product. Service or process quality, emphasizing that the organization should stand in the position of the customer to consider the quality of the problem, the use of scientific methods, in all areas of operation in pursuit of "defect-free" quality, in order to greatly reduce the organization's operation of the whole field of cost, improve the competitiveness of the organization.
Organizations implement it to eliminate non-value-added activities, shorten the production cycle, enhance customer satisfaction, and thereby increase profits. Six Sigma management focuses the organization's attention on both the customer and the organization, and will undoubtedly bring to the organization such as increased customer satisfaction. Increased market share. Defect rate reduction. Cost reduction. Reduction in production lead time. Increased return on investment and other performance.
4. Advantage Benefits
Enhance the ability of enterprise management
Six Sigma management is driven by data and facts. In the past, the understanding of management and the knowledge of management theory in the enterprise more in the oral and written, and Six Sigma to translate this into practical and effective action. Six Sigma became synonymous with the pursuit of a flawless management style. As Welch noted in GE's 2000 Annual Report, "The high quality created by Six Sigma management has miraculously reduced the waste, streamlined management processes and lowered material costs that GE had experienced in the past with its complex management processes.The implementation of 6σ management has become one of the necessary strategies and hallmarks of introducing and committing to high-quality, innovative products ."
Six Sigma management gave Motorola more incentive to pursue what at the time seemed almost impossible to achieve. the company's quality goal in the early 1980s was to improve by a factor of 10 every 5 years, which was changed to a factor of 10 every 2 years after the implementation of Six Sigma management, resulting in a miracle of a 100-fold improvement in 4 years.
The statistics of successful foreign experience show that: if the enterprise is fully committed to the implementation of Six Sigma innovation, each year can improve the level of a σ, until it reaches 4.7 σ, without the need for large capital investment. During this period, the profitability improvement is very significant. And when 4.8σ is reached, it is then improved. After reaching this level, the process needs to be redesigned and capital investment increased, but at this time, the competitiveness of products and services increased, and market share increased accordingly.
Save on operating costs
For companies, all defective products are either discarded, or need to be reworked, or need to be repaired and replaced at the customer's site, all of which cost the company money. U.S. statistics show that a company implementing 3σ management standards directly related to quality issues cost 10% to 15% of its sales revenue. From the implementation of Six Sigma management in 1987 to 1997, 10 years, Motorola due to the implementation of Six Sigma management cost savings have amounted to a total of 14 billion U.S. dollars. The implementation of Six Sigma management, so that Honeywell company in 1999 a year on the cost savings of 600 million dollars.
Increase customer value
The implementation of Six Sigma management can make the enterprise from understanding and meet customer needs to realize the maximum profit between the various aspects of the realization of the virtuous cycle: the company first understand, grasp the customer's needs, and then through the use of 6σ management principles to reduce the arbitrariness and reduce the error rate, so as to improve customer satisfaction. The company first understands and understands the needs of its customers, then reduces arbitrariness and errors by adopting 6σ management principles, thereby increasing customer satisfaction. General Electric's medical device division created a new technology after the introduction of Six Sigma management, bringing about a revolution in medical testing technology. Whereas it used to take three minutes for a patient to undergo a full body examination, it now takes only one minute. As a result, the hospital increased the utilization of its equipment and reduced the cost of examinations. In this way, the company, the hospital, and the patient are all satisfied with the results.
Improve service levels
As Six Sigma management can be used to improve not only product quality, but also to improve service processes, so the level of customer service can be greatly improved. A 6σ management team at General Electric's lighting division successfully improved payment relationships with its largest customer, Walmart, reducing billing errors and disputes by 98%, speeding up payments, and fostering a mutually beneficial relationship.
Forming a Positive Corporate Culture
Under traditional management, people often feel overwhelmed, don't know their goals, and work in a passive state. Through the implementation of 6σ management, everyone knows what they should do and how they should do it, and the whole enterprise is full of enthusiasm and efficiency. Employees attach great importance to quality and customer requirements, and strive to do their best, and through participation in training, mastering standardized, standardized problem-solving methods, work efficiency has been significantly improved. With strong management support, employees are able to focus on their work, reducing and eliminating fire-fighting activities at work.
Six Sigma Quality Management System 2Quality management system has experienced 'quality inspection - statistical quality control - TQM - ISO9000' several stages of development, the most advanced methodology system when the six sigma, six sigma quality management system includes a focus on process improvement DMAIC model, focus on innovation DFSS model, and the six sigma quality management system includes a focus on process improvement DMAIC model, focus on innovation DFSS model, and focus on innovation. Six Sigma quality management systems include the DMAIC model, which focuses on process improvement, the DFSS model, which focuses on innovation, and the Lean Six Sigma model, which is integrated with Lean Manufacturing.
The Six Sigma quality management system utilizes mathematical and statistical methods to discover the root causes that are difficult to discover with conventional methods, to explore the laws that are difficult to explore with conventional methods, and to help companies take the most effective measures for the root causes and potential laws, and to fundamentally solve the various types of bottlenecks and chronic problems at the strategic, tactical, and operational levels at the smallest possible cost, so as to achieve success and move towards excellence.
The most effective way to achieve success and excellence.
Finally, what can a Six Sigma quality management system do for an organization?
1, it makes up for the lack of quality technology
If the six sigma quality management system is positioned as a quality technology, the "quality" must be "quality" concept. Six Sigma's earliest methodology is DMAIC, focusing on process improvement, and later development, resulting in the concept of Design for Six Sigma (DFSS), DFSS methodology mainly based on the characteristics of different enterprises appeared in DMADV, DMADOV, IDDOV dozens of methodologies, perhaps the future will increase.
2, the era of big data on the six sigma quality management system puts forward new challenges
The impact of the era of big data has been more than just the Internet and the information industry, the impact of the traditional manufacturing industry can not be ignored, how to extract the value of big data is any organization can not be ignored, the company's integration of the two is being The company's integration of two is advancing, the Internet of Things is no longer a concept, we should be how to analyze the Internet of Things in the large amount of data, how to extract useful information from this data, which is also a challenge to the Six Sigma quality management system, I have tried to analyze the Internet of Things data to the current Lean Six Sigma Black Belt level of commonly used statistical analysis tools, can only do some simple graphical analysis, want to analyze it in depth but it is difficult to do so, because the data format does not match the commonly used statistical analysis tools. Because these data formats do not meet the analysis requirements of commonly used Six Sigma tools. Therefore, to explore the value of these data, we may have to start from two directions: one is to set a more reasonable sampling method to make the data samples meet the analysis requirements, and the other is to find a better way to deal with these data. Of course, this assumes that we are clear about what valuable information we want to get out of this data.
Maybe there are a lot of people do not recognize the Six Sigma quality management system, but we all hate why a lot of quality problems are always repeated, why the reliability of the product with the benchmark enterprise gap is so big, maybe we should be quiet, no matter what method, the first to get the basics right!
Six Sigma Quality Management System 3What are the specifics of a quality management system
A quality management system is a management system that directs and controls the organization in terms of quality. A quality management system is a systematic quality management model established within an organization that is necessary to achieve quality objectives and is a strategic decision for the organization.
Generally includes management activities, resource provision, product realization, and measurement, analysis and improvement activities related to the process components, can be understood as covering the whole process from determining customer needs, design and development, production, inspection, sales, delivery before the planning, implementation, monitoring, correction and improvement activities, generally in a documented manner, to become the organization's internal quality management requirements.
The ISO9001:2015 standard is one of a series of quality management standards developed by the ISO (International Organization for Standardization)/TC176/SC2 Technical Committee on Quality Management and Quality Assurance, Subcommittee on Quality Systems.
Expanded Information:
Quality system audits are often more important at the initial system establishment stage is often more important. In this stage, the focus of the quality system audit, mainly to verify and confirm the applicability and effectiveness of the system documents.
1, the audit and review of the main content generally include:
(1) the provisions of the quality policy and quality objectives are feasible;
(2) the system document whether to cover all the main quality activities, the interface between the documents is clear;
(3) organizational structure to meet the needs of the quality system operation, the departments of the Quality system operation needs, each department, each position quality responsibility is clear;
(4) quality system elements of the choice is reasonable;
(5) whether the required quality records can play a role in witnessing;
(6) whether all employees have developed the habit of operating or working in accordance with the system documents, the implementation of how.
2, the stage of the system audit is characterized by:
(1) the normal operation of the system when the system audit, focusing on compliance, in the trial phase, usually a combination of compliance and applicability;
(2) in order to make the problem as far as possible in the trial phase exposed, in addition to the organization of the audit team to conduct a formal audit. (2) In order to make the problems as much as possible exposed in the trial run stage, in addition to the organization of the audit team to carry out a formal audit, there should also be the participation of the majority of employees, encourage them to find and raise problems through the practice of trial run;
(3) at the end of each stage of the trial run, generally should be formally arranged for an audit in order to correct the problems found in a timely manner, for some major issues can also be based on the need to organize the audit in a timely manner;
(4) in the trial run of all the (4) in the trial run to cover all the elements of the audit once;
(5) give full consideration to the role of product assurance;
(6) on the basis of internal audits, by the top management to organize a review of the system.
It should be emphasized that the quality system is in continuous improvement to improve, the quality system into normal operation, we still need to take the internal audit, management review and other means to enable the quality system can be maintained and continuously improved.