To: ____________
______ (hereinafter referred to as our) in the ____________ project bidding, if we are fortunate enough to win the bidding, we are very grateful to the jury and the construction unit's trust in the project's construction and the construction process, in addition to our response to the - bidding documents of all the terms and conditions and the performance of the contract content In addition, and the project after-sales service to make the following commitments:
1, bidding products are state regulations? Three packages? The scope of the product quality and ensure that the product quality assurance period is not less than? Three packages? Provides; quality assurance period commitment is better than the national? Three packages? Provisions, according to the supplier's actual commitment to implementation;
2, the bidding product has a professional after-sales service organizations, and will be clearly stated in the bidding documents, and attached to the manufacturer's after-sales service commitment;
3, after the completion of the project, we will be responsible for the quality of the project for one year of no-cost warranty to high-quality services, to achieve our faithful commitment to truly achieve first-class construction, create a first-class quality service purpose;
3, after the completion of the project, we will be responsible for one year of project quality and no-cost warranty, with quality services to realize our loyal commitment to truly achieve first-class construction, create first-class Quality of service purposes;
4, we guarantee the completion of the project, the relevant departments certified within 2 working days after the bidding party to provide door-to-door? Centralized? Training services to ensure that the use of people in the operation of the product before a full understanding of performance, the use of specifications; to eliminate potential accidents and improve efficiency;
5, telephone consultation: in the quality of the warranty period to provide technical assistance telephone, to answer the bidding party in the use of the problems encountered in a timely manner for the bidding party to put forward proposals to solve the problem;
6, the scene to respond to:
6.1 We in the After receiving the repair notice, telephone consultation can not be resolved, we promise to arrive at the scene within 24 hours to deal with, to ensure that the product works normally;
6.2 can not be resolved within 24 hours, will be provided within 24 hours of the standby product, so that the bidding party can be used normally. If the fault is not solved within 24 hours, the bidding party has the right to deal with the fault by itself, and the costs incurred will be deducted from the quality warranty;
6.3 In the event of an emergency repair accident, we will make sure that we arrive at the scene of the accident immediately after receiving the notification;
6.4 For the quality problems related to safety, we will do the immediate reporting in accordance with the "Regulations on the Administration of Quality of Construction Works".
7, outside the warranty period service commitment: after the quality assurance period, we also provide free telephone consulting services, and commitment to provide product maintenance services;
8, such as the bidding party has a product upgrades, updates, replacements, maintenance and other needs, we are committed to providing after-sales service at a favorable price.
The above is our commitment to the project's after-sales service, if we can not meet the requirements of the Party and our commitment to standards, in the after-sales service to the bidding party to cause huge losses, we are willing to be penalized by laws and regulations; bear the responsibility for this, and compensate for all the resulting economic losses.
Commitment unit: ______ company
Authorized representative: ____________
Date: 20___ year ___ month ___ day
After-sales service commitment letter 7Our company to iso9001 international quality system as the standard, with strict enterprise management as a guarantee, to provide customers with high quality pre-sale, sale, After-sales service is our firm commitment. Enthusiasm, timely, satisfactory and considerate is the purpose of after-sales service, as long as there are customers on the product quality reflection, the company must realize in the shortest possible time for customers to solve the inconvenience in the use of the product and provide technical advice and services.
1, where the company's products, in the installation of the project, commissioning, in line with technical standards and the use of the environment can be required by the project to send experts or competent representatives to the work site to provide technical services to ensure that all the lighting supply products are properly installed and operated to ensure the quality of the project.
2, our commitment led street light power supply in -40 ℃ ~ 60 ℃ under normal operation, life expectancy: 50000 hours; efficiency in the 220vac input, rated load conditions, the power supply efficiency is greater than 90-92%, the power factor in the 220vac input conditions, pf>0.95. Metal shell, waterproof grade ip67; input voltage: 100-240vac 50-50%, the power factor in the 220vac input conditions, pf>0.95. 100-240vac 50/60hz 2.0a output specification: 80~100v, power loss is less than 5w, led power supply warranty period of five years, in the warranty period due to the quality of the goods themselves failures, we are responsible for the free repair and replacement of spare parts, to deal with the quality of the goods appeared and safety issues. After the warranty period, we still provide customers with lifelong maintenance services, supply the required parts at a favorable price, or send back to our company for repair (only material costs and freight charges).
3, the quality of the products we provide, test methods and methods are in line with the latest international and domestic standards and norms promulgated.
4, we take on-site assistance and other strong measures to provide the necessary installation guidance and other technical services. Owners can also send staff to the manufacturer, the main parts of the project used in the product performance, technical parameters and debugging essentials for training and learning, to facilitate the use of correct operation, the formation of a fixed model.
5, the company has a professional after-sales service center, the use of the company's products for customers to feedback a variety of quality information in a timely manner to analyze and deal with the project services in the warranty period of the product, the Division I gratuitous services to meet the customer's expectations of my company to provide first-class service.
Our customer service center and engineering technology center within 24 hours to respond to the service:
Service Hotline: 0755-********
Hereby promise!
Shenzhen **** Limited
2015-10-30
Software after-sales service commitment 8To do a good job? Civil Aviation Southwest Regional Administration relocation office area project network system server and storage equipment ? Project Acceptance, System Integration, System Commissioning and System Trial Operation, our company shall provide relevant technical support and services for this project in accordance with the terms and conditions stipulated in this Letter of Commitment for After-sales Service.
I. General
1. Our company for the project to provide technical support to the user through the following forms
1) on-site maintenance and technical support, after receiving the fault notification, will be responded to within 2 hours, and timely arrangement of engineers according to the circumstances of the elimination of the remote debugging and on-site support, according to the user's needs to arrive at the scene of the fault within 8 hours. Engineers will be in the repair process of technical introduction and guidance.
2) Through the exchange of emails, phone calls, faxes, to answer the user in the use of the technical problems encountered.
3) Regularly visit users during the warranty period to understand the use and maintenance of the system.
4) Users can communicate with the company's technical staff through the Internet.
2. Our company promises to provide the following system services
1) Our company promises that the ibm equipment used in this project are entitled to ibm manufacturers to provide three years of free warranty, and enjoy ibm manufacturers to provide 7?24 hours after-sales service.
2) Our company for this project to provide the system must be wearing parts, consumables, tools, etc., and all hardware to provide three years of free warranty service, warranty period from the system installation is completed, acceptance date.
3) After the expiration of the warranty period, the company will continue to provide five years of technical services and product support services, in the service of the expenses incurred only cost charges.
Second, the equipment technical support services
1. Product delivery
1) Arrival and acceptance
After the arrival of the goods, the relevant personnel of the company arrived at the scene, to the user to show the ibm equipment manufacturers proof of supply at the same time with the user *** with the acceptance to ensure that the goods with the number of orders, the specifications are consistent. At the same time to invite ibm manufacturers Chengdu branch of the relevant personnel to participate in the acceptance of the work.
2) Product installation and commissioning guidance
Our company is responsible for the provision of product installation and commissioning guidance, and is responsible for the coordination of work with the product manufacturer.
2. Technical support services during the warranty period
1) I am responsible for the equipment in the warranty period of the quality of the equipment performance free of charge, the quality of the equipment (including the use of the party's human damage factors except) gratuitous repair or replacement. Our company provides 7?24 hours telephone support service?
2) Warranty period, regularly send technicians to the relevant departments of the use of units to understand the use of equipment, to deal with the problems found. 3. Technical support services after the warranty period
After the expiration of the warranty period, continue to be responsible for the maintenance of the system equipment and technical support, and to provide quality and prompt service. Maintenance and technical support services after the expiration of the warranty period is charged only the cost of fees.
Third, the response time and mode
Party B is responsible for the supply of equipment installation guidance, guidance to Party A's specialized installation group and the installation of specialists, and provide 24-hour telephone technical support services. Our company promises to respond within 2 hours after receiving Party A fault repair notification, within 8 hours to reach the user site and solve the problem;
1. Key Issues
Description:
Any problem that affects the operation of the system, resulting in business interruption.
Support:
1) Engineers immediately go to the fault location to solve the problem or propose the cause of the fault;
2) After troubleshooting the fault, provide the user with a detailed fault report in the form of an electronic document and in written form, including the cause of the fault, troubleshooting methods, etc.
2.
2. Important Issues
Description:
Any issue that affects the operation of the system, but does not cause business interruption. Problems such as improper system configuration.
Support:
1) If the reasons affecting the operation of the system are well known and the user can solve the problem under the guidance of engineers, immediate telephone support to solve the user's problem;
2) For the need to solve the problem on-site, engineers will be promptly arrived at the scene, so that the application system to achieve the best use of the state;
3) Failure to solve the problem, the company will be electronic documents to the site to solve the problem. After troubleshooting, the company will provide users with a detailed fault report in the form of electronic documents and written, including the cause of the failure, troubleshooting methods.
3. Ordinary problems
Description:
Do not affect the operation of the system, just adjust the parameters, add features and other issues.
Support Mode:
1) For problems that need to be solved in person, respond immediately and arrange for an engineer to go to the fault location as soon as possible to solve
the problem.
2) Do not need to solve the problem in person, within 2 hours to respond, and provide full telephone technical support services,
After the troubleshooting, the company will provide a detailed report to the user in the form of electronic documents and written.
Fourth, training
1. Training requirements
1) the project department designated personnel training, and in the project department designated personnel without question, can operate alone after signing the confirmation can be considered the end of the guidance.
2) Provide necessary written training materials.
2. Training content
1) Installation, commissioning, operation, testing, diagnosis, maintenance, management of the system
2) Understanding of the equipment topology and operation mechanism
3) grasp the meaning of the front panel display lamps of each device
4) familiar with the startup and shutdown of all equipment
5) implementation of the equipment of first-line Diagnose, troubleshoot and take appropriate action
6) File and report equipment problems to the appropriate personnel to avoid recurrence in the future
V. OTHER
1) Users can enjoy the after-sales service commitment provided by our company and the manufacturer's standard warranty service
commitment in China at the same time.
2) The services provided by the company and ibm standard warranty services complement each other, such as the two service commitments have
conflict users can give priority to the more favorable side of the service.
Company name: xx-xxx Technology Limited
Signature of authorized representative:
Date: 20xx-12-14
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