In recent years, Chinese medicine hospitals have experienced a period of rapid development, with the rapid growth of the general public's demand for Chinese medicine services, the development of Chinese medicine hospitals have encountered the diagnosis and treatment of crowded environments, tight beds in the wards, the characteristics of the disciplines (specialties) lagging behind in the construction of a shortage of talent and other bottlenecks.
Chinese medicine hospitals how to stand out in the new situation of health care reform, in solving their own development problems at the same time, better development and growth, Zhejiang Province, Shangyu City, vice chairman of the Association for Science and Technology, Shangyu City, Director of the Chinese Hospital Zhang Longjun, the development of traditional Chinese medicine hospitals, the requirements of the essence of the quality of the search for specialization and characteristics, in the innovation of the quality of the inheritance of the characteristics of the carry forward.
Innovation to improve the quality
Seeking refinement, seeking quality, the key is to provide quality medical services for the general public. Zhang Longjun said that under the current fierce competition in the medical market, quality service is vital to the development of the hospital. First of all, to further improve, implement and standardize the hospital medical behavior, and constantly improve the quality of medical care. In order to grasp the quality of medical care, it is necessary to implement the core system of medical quality and safety, such as the first physician responsibility system, the three-level physician check-up system, the hierarchical nursing system, the pre-operative discussion system, the consultation system, the technical access system. Vigorously implement clinical path management, carry out quality control of single diseases, and standardize medical behavior. It has continuously improved the rate of treatment in the middle, promoted the application of basic medicines and appropriate technologies, and standardized the clinical use of antibacterial drugs and other medicines. Secondly, while improving the quality of medical care, we should consider from the patients' point of view under the premise of "all patients are the center", think what the patients think, and sense the urgency of the patients. Strengthen the humanized service, actively carry out civilized service etiquette training, strengthen the medical staff's verbal communication skills and art, with standardized etiquette, elegant posture, appropriate gestures, decent language to provide patients with scientific, standardized, warm service, advocating the true meaning of human-oriented medical.
In order to do a better job of quality service, Zhang Longjun said that there should be strong quality management. He said, as a public hospital, to actively implement the autonomy of employment, the implementation of the need to set up posts, competitive recruitment, employment by post, contract management, to enhance the management capacity and management quality. On the one hand, it is necessary to deepen the concept of patient-centered service, continuously improve the medical quality management and control system, continuously improve the quality of medical services, implement the core system of medical and nursing care, adhere to the "three fundamentals and three rigors" and the three-level physician checkup, optimize patient diagnosis and treatment plan, strengthen and improve the articulation of the various links in the medical process, speed up the turnover of beds, shorten the average hospital stay, and make efforts to control and reduce the average per capita sub-hospitalization cost, outpatient cost, control the proportion of medicine, and reduce the cost per capita. The average per capita cost of hospitalization and outpatient treatment is reduced, the proportion of medicine is controlled, the cure rate is improved, the problem of "difficult to hospitalize" is alleviated, and the burden of patients is reduced; on the other hand, the management and assessment of administrative and logistic staff should be strengthened, so as to promote the change of work style, improve efficiency, and provide enthusiastic services for the frontline of the clinic.
Quality management should emphasize the management of people. Zhang Longjun believes that it is necessary to improve a reasonable talent management mechanism to attract and retain talent, and inject vitality into the sustainable development of the hospital and brand creation. The hospital increases the introduction of high-level talents such as discipline leaders and doctors, implements the strategy of talent introduction, mobility, openness and win-win situation, and gradually forms a reasonable talent echelon. In terms of talent cultivation, the hospital adopts a talent cultivation mode that combines "sending out" for study, further training and training with "inviting in" for teaching. We actively encourage medical staff to participate in domestic and international study, further training, training, introduction of new technologies, new thinking and new ideas, and constantly improve the business quality of the training object and the department, and through the training object and the other party to actively communicate, strengthen exchanges, set up a good platform for the development of a good ladder to ascend to the heights, in order to promote the hospital's specialty construction and development of laying the foundation for the hospital, and further promote the hospital's talent team construction and the overall development of the level. By inviting famous experts to the hospital to give regular lectures, sit in on clinics and room inspections and other "please come in" way, so that patients can enjoy the diagnosis and treatment services of famous experts from tertiary hospitals without leaving the city.
Carrying forward the characteristics in the inheritance
Seeking specialization, seeking characteristics, Shangyu Hospital of Traditional Chinese Medicine is to give full play to the role of traditional Chinese medicine in the prevention and control of diseases and medical services, to grasp the construction of specialties as an entry point to play the characteristics of traditional Chinese medicine, give full play to the rich heritage of traditional Chinese medicine, the old and famous experts in traditional Chinese medicine, the concentration of clinical experience advantages. Advantages; the rate of Chinese medicine treatment, Chinese medicine participation rate as a mandatory indicator of each clinical department for assessment, encourage clinicians in the clinical diagnosis and treatment work "can be in the West, not Western, first in the West after the West, Chinese and Western merger", encourage Chinese medicine practitioners to carry out Chinese medicine outpatient clinics, Chinese medicine room, give full play to the Chinese medicine of the "simple, convenient, inexpensive, effective" specialty, and actively promote the use of Chinese medicine appropriate technology; in the construction of the disciplines, efforts to build the Center for Orthopedics and Traumatology, In the construction of disciplines, efforts will be made to build orthopedics and traumatology center, Chinese and Western medicine combined oncology treatment center, cardiovascular treatment center, spleen and gastric disease treatment center, renal disease treatment center and other high-quality academic (specialized) departments with Chinese medicine characteristics, so as to drive the synthesis by the characteristics, strengthen the characteristics by the synthesis, and make the regional brand famous.
Chinese medicine hospitals as Chinese medicine culture inheritance and innovation, display and dissemination of an important position, strengthen the construction of Chinese medicine culture, will be conducive to reflect the basic characteristics of Chinese medicine hospitals, is conducive to the consolidation of Chinese medicine as the main direction of development. Zhang Longjun emphasized the importance of Chinese medicine cultural characteristics of the construction, he introduced, last year the hospital invested more than 200 million yuan for the overall renovation, for patients to create a strong Chinese medicine culture atmosphere of the medical environment. At the same time, the hospital focuses on improving the medical environment, integrating and optimizing the process of medical treatment, simplifying and shortening the time of medical treatment, introducing electronic registration (including appointments), booking and payment systems, optimizing the process of imaging, testing and dispensing of medicines, using the Internet, telephone and on-site appointment booking, shortening the waiting time, providing simple and fast quality medical services for the masses.
At the same time, it is necessary to improve the cultural system and increase publicity. Further improve the hospital logo, motto, song and other embodiments of the hospital spirit and culture of a set of hospital logo system, to enhance the connotation of the spiritual culture system, the regular preparation of the hospital newspaper, the relevant departments to produce the characteristics of Chinese medicine specialty publicity material, television specialties and brochures, to enhance the overall image of the hospital, the hospital's culture extends to the outside of the hospital; to organize colorful activities for employees, to cultivate the culture of festivals, and to actively encourage employees to Participate in all kinds of social activities, shaping the hospital's good social image.
For the hospital's near-term development plan, Zhang Longjun said, to focus on the overall goal of health reform, to serve the public at low prices, to realize the popular hospital. To outpatient per capita cost, hospitalization per capita total cost, the proportion of medicine, etc. as an important indicator of the performance assessment of clinical departments; the establishment of a unified, standardized management mechanism for the clinical application of drugs, increase the unreasonable use of medication, inspection and duplication of inspection and other acts of supervision, and strive to achieve the treatment of disease, reasonable inspection, reasonable use of medication; the implementation of the policy of mutual recognition of the results of clinical examinations, and effectively reduce the cost of medicines to the cheapest charges The policy of mutual recognition of clinical examination results should be implemented to effectively reduce the cost of medicine and achieve the purpose of treatment at the lowest charges. At the same time, we should give full play to the leading role of Chinese medicine in Chinese medicine hospitals, actively carry out support activities for community service centers, township health centers to send medical equipment, medical technology and medical services, training for grass-roots Chinese medicine personnel, guidance to carry out the work of appropriate technology of traditional Chinese medicine, and at the same time, popularize the knowledge of traditional Chinese medicine among the general public, move the service tentacles of traditional Chinese medicine to the doorsteps of the masses, so that Chinese medicine hospitals can really become a popular hospital in the hearts of the people. The people in the heart of the popular hospital.