Service Engineer (Job Responsibilities)
Job Description
Job Requirements:
1, Bachelor's Degree or above, graduated from Medical Electricity or Electronics.
2, computer proficiency, analog and digital circuit analysis ability.
3, strong communication and expression skills, have a certain degree of interpersonal and customer relationship management skills, have a strong sense of customer service and service marketing ability.
4, hard-working, able to adapt to frequent travel work.
Job responsibilities:
Responsible for the installation of the company's products, maintenance and service marketing and other customer service
Customer Service Engineer Job Responsibilities 2Job Responsibilities
After-sales engineers refers to the product sales out of the customer service to the technical staff.
1, the company's product technical level of daily service work, including remote or on-site to solve customers in the application of the product doubts and problems.
2, communication with customers, tracking projects in the operation of the product, timely understanding of the reception of customer feedback, to provide after-sales technical support, provide regular reports.
3, responsible for the technical training of customers.
4, the development and maintenance of good customer relations, participation and implementation of customer service programs.
Customer Service Engineer Job Responsibilities 3
Job Description
Job Responsibilities:
1, the position focuses on the handling and resolution of technical issues and customer first service consciousness;
2, operation and maintenance service engineers need to be in the network, system, security, database in at least one aspect of independent problem handling and service acceptance ability, able to in accordance with the project contract agreed target requirements, to carry out The project contract agreed indicators required to carry out the implementation of technical work;
3, stationed at the user site, the data center and network structure of the regular inspection, problem identification;
4, able to bear the pressure of work, to meet the user's expectations;
5, to comply with the company's service rules and regulations, the service process, and the delivery of service requirements, when an emergency occurs according to the service level requirements for on-site investigation and judgment. Level requirements for on-site investigation and judgment;
6, motivated, have a clear 'understanding of their own career planning;
7, the company will provide IT training, title professional assessment opportunities to help employees career advancement
Job requirements
1, college degree or above, computer-related professional;
2, basic technical Requirements: network technology, Windows server and system technology, the basic technology of the storage backup system;
3, system and database requirements: MS SQL Server operation, maintenance, backup, replication, and clustering technology with the basic ability to hand;
4, knowledge of ITIL, service project management, security technology is preferred.
5, have the medical industry IT background experience is better
6, can adapt to frequent travel ?
After-sales service department engineer job responsibilities 41, do a good job of user delivery and equipment installation and commissioning work.
2, do a good job of installation and commissioning records, including product identification information, user details and related personnel information.
3, the company sold products for after-sales service and maintenance.
4, service process information should be timely feedback to the relevant personnel, and make records.
5, carefully fill out the "technical service report form", the documents involved in the document file in a timely manner.
6, to develop new markets and increase new customers.
7, participate in the department's business training.
8, to establish the professional image of Sofo, to ensure that Sofo's reputation is not infringed upon.