I. Reception Time
20XX XX Month XX - XX Month XX Day
II.
Hotel:
Place of study:
III. General manager of the region:
Director of the office:
Entourage:
IV. Person in charge of the reception
General Manager:
(TBD) Specific implementation of the staff:
(TBD)
V. Preparations for the reception
V. Preparations for the reception
The reception is organized in the following manner
1, accommodation arrangements, hotel rooms booked in advance
2, the development of the relevant inspection routes and itinerary
3, meet the vehicle arrangements, drive forward to meet
4, arrangements for the reception of the banquet, pay attention to the dietary habits of the inspection team
5, boutique arranged to meet the matter of welcome at the door to play the welcome slogan
5, the boutique arranged to meet the matter of welcome.
Warmly welcome the leadership to visit our company to guide the work
Six, welcome, accompanied by the inspection team personnel arrangements
(a) month of noon:
, and open the company's commercial vehicles from the company arrived to meet the inspection team.
(b) During the leadership inspection, the person in charge and accompanying personnel arrangements are detailed in the schedule.
(c) Welcome work by the unified coordination arrangements.
VII, the division of responsibilities and arrangements
: Responsible for the implementation of arrangements for conference rooms and reception rooms placed flowers (2 pots), fruit plate (2 plates), mineral water (1 bottle per person), tea (1 cup per person), and for the venue services.
Responsible for taking pictures.
3, logistics is responsible for the implementation of the following:
(1) responsible for overhauling the corridors, toilets, store and store lights, check the store lights all open.
(2) organize the store area environmental health, no health dead ends, no odor in the bathroom.
(3) placed in front of the door of the group of flowers and welcome banners, day:
before the preparation in place.
(4) is responsible for arranging the implementation of the welcome point parade welcome matters.
(2) lead supervision and inspection of the implementation of the store environmental health and office order, office, corridors, halls and bathrooms thoroughly cleaned, neatly placed items.
(C) each department to prepare the relevant information, in accordance with the unified standard placement.
(d) During the inspection period, all branch staff should be uniformly dressed in work clothes and wear badges.
Eight, the requirements
1, the departments should attach great importance to the inspection of the regional inspection team, and effectively do a good job in all services to ensure that there are no mistakes.
2, to strict standards, and seriously grasp the implementation. To further refine the normative requirements, the relevant information should be complete, the details should be innovative. Accompanying staff service should be thoughtful and meticulous, to answer the questions raised by the inspection team, to stand in the overall perspective of the problem, to be rigorous, easy-going, both to explain the problem, but not nagging.
3, the departments should be good synergy, according to the requirements of the program to do their work, at the same time to do a good job of docking, each other to do to pick up the pieces.
4, vehicle security, responsible for scheduling vehicles to ensure service. Inspection is arranged according to the situation: commercial vehicles Department.
2
Nine, all the schedule of the inspection team ten, the details and tariffs
1, Hotel:
(1) Empire
(2) Sheraton
(3) Grand China
(4) Golden Bay
2, Food and Beverage:
(1) Seafood City
Tel:
Address:
(2) Wine house
Tel:
Address:
(3) Wine house
Tel:
Address:
(4) Big restaurant
Tel:
Address:
(5) Wine house
Tel. p> Phone:
Address:
Part II: Meet the higher leaders to check the reception program
February 1, the Office of Comprehensive Planning will be a comprehensive construction of the factory inspection, in order to do a good job in preparation for the inspection, the following reception program is developed.
First, time and place
(a) Time: January 31 evening February 1 afternoon
(b) Location: organs and grass-roots units
Second, the agenda
(a) XXX Road to meet the inspection team inspection team in the XXX inspection by the Office of the Welcome Inspection staff is responsible for explaining the XXX profile. (Explainer:)
(b) Watch the XXX publicity display board. (Interpreter:)
(C) Visit XX infrastructure. (Guides XXX foyer hand-washing place door to meet XX) Route staff medical room (hygienist XX) - - Entertainment Hall (door to meet XX) to watch the performance of a four-person band - - Staff Study House (door to meet XXX) to watch calligraphy, painting talent show - - Staff Activity Room (door to meet XXX) - Staff Services (door to meet XXX) - - Staff Dormitory (to meet the door to all the rooms open).
(D) held a "XXX" work report will be
(1) location XXX conference room
(2) XXX participants XXX leadership team
(3) agenda XXX leadership presided over the meeting
① Introduction of the inspection team guests
② Introduction of the XXX leadership team
(3) agenda XXX leadership presided over the meeting
① Introduction of the inspection team guests
① Introduction of the inspection team guests
② Introduction to the meeting XXX leadership
③ Inspection team leader speech
④ Watch XXXXXX "XXXX" report on the film (XXX is responsible for the screening)
⑤ XXX main leader to report on "XXX "Work.
⑥ The second floor data room to consult the internal information.
(V) Check the internal information. (Each counterpart to determine a data lecturer)
Third, XXX organizational
Group leader: XXX
Deputy leader: XXX XXX
The leading group set up four working groups
(a) accompanied by the inspection of the working group
Group leader XXX
Members XXX/XXX/XXX<
1, the field group
Members XXX/XXX/XXX
Main responsibilities
1) Mainly responsible for information liaison with the inspection team.
2) XX Section staff to XXX situation introduction report, accompany the inspection. Office staff is responsible for photography and videography.
2, the internal group
Members XXX/XXX/XXX/XXX
Main responsibilities
Responsible for the interpretation of industrial data within the data room. (Requirements of all departments to familiarize themselves with the data and seriously and carefully do a good job of data interpretation)
3, the security team members XXX/XXX/XXX
Responsibilities: responsible for the inspection team fleet to open the road, road safety, safety and smoothness, the inspection team's security warnings and vehicle parking work. Responsible for the inspection team vehicles lead and along the line to check the safety and smooth work.
(Go to XXX emergency detour line XX Road - XX Bridge - XX Road - XX Transit line - XXXX return detour transit west line.)
(B) etiquette to lead the Working Group Group leader XXX deputy leader XXX
1, lane etiquette XXX/XXX/XXX/XXX/XXX/XXX/
2, the courtyard to meet the XXX/XXX (dressed in formal attire or uniforms wearing a work plate)
3, the courtyard parking arrangements to arrange for the XXX personnel to command the inspection team vehicle in the courtyard of the XXX organs to guide the parking work (guide XXX) Parking work (guide XXX)
4, talent show XXXX writing, four-piece band.
(C) reception group head XXX
Members XXX/XXX/XXX/XXX/XXX main responsibilities:
1, conference room seats, table sign placement and conference room, reception room, the right amount of seasonal fruits, cigarettes, cigarette, cigarette lighters, paper towels, wet towels, ashtrays, mineral water, tea, photography, video and other information collection work and venue services. Work.
2, do a good job of XXX involved in the inspection team personnel to lead and reception work.
3, do a good job of inspection team drivers and passengers reception. (Reception staff XXXX)
(D) Logistical Support Group Group leader XXXX
Member XXX
Responsibilities: the inspection team personnel accommodation arrangements, the venue of the report will be prepared, the production of hospitality manuals; and emergency power generation and communication and leadership of the other work assigned.
1, inspection activities vehicle arrangements
Reception car for the XXXXXXXX
Logistics car for the Shaanxi XXXXXXXX
2, to determine the check-in hotels, dining places, dining menus, cigarettes, alcohol.
Stay in the hotel room to place a wash bag, fruit, cigarettes, pumpkin seeds, service guide (including a welcome speech) to do a good job of staying in the lead and meal reminder service.
Accommodation Arrangement Table
Part III: Important Leaders Reception Program
The International Hotel "Provincial Civilized City Assessment Group" reception program (draft)
By the Ministry of Propaganda, the Civilization Office, and construction, industry and commerce and other aspects of the experts, leaders, a line of 12 people on August 30, 2015, arrived at about 5:30 pm. Arrived at about 5:30 p.m. and left the store at 3:40 p.m. on September 1, the schedule at the hotel is as follows:
1, dining:
8.30 dinner (main table: Lily Hall 1 + 3 tables, staff: multi-functional hall)
8.31 breakfast (buffet: leaders in the Cherry Blossom Pavilion, the staff in the Wanfu Pavilion)
8.31 lunch (Buffet: leaders in Wanfu Pavilion, staff in Wanfu Pavilion)
8.31 Dinner (same as 8.30 Dinner)
9.1 Breakfast (same as 8.31 Breakfast)
9.1 Lunch (same as 8.30 Dinner)
Description: main table of 18 people in Lily Hall, 4 waiters are arranged to prepare the seat cards and flowers;
3 tables of 10 people in the secondary tables, 2 waiters are arranged for each table;
3 tables of 10 people are arranged for each secondary table;
2 waiters are arranged for each secondary table;
2 waiters are arranged for each secondary table. Arrange 2 waiters;
Also to be prepared: welcome banners, flowers potted in front of the table, vertical microphone. The above by Chen Xiaoyan is responsible for, the relevant departments to cooperate.
2. Accommodation
a. Deluxe suite (A501, B501) 2 rooms
b. Standard suite (B418, B518, B521) 3 rooms
c. Single rooms (B403, B412, B416, B417, B419, B423, B503, B512, B519, B523) 10 rooms d. Standard rooms (B403, B412, B416, B417, B419, B423, B503, B512, B519, B523, B523, B523, B523) 10 rooms ) 10 rooms d. Standard rooms (A505, A506, A507, A508, A509, A510, A515, A416, A419, A420, A421) 11 rooms
e. County Leaders Lunch Break Room: 15 rooms on 8.31, 15 rooms on September 1
Note: Wake up call at 7:15 am every morning, September 1 County Leaders Lunch room wake up at 2:40;
The rooms are prepared with fruits, snacks, Nestle bagged coffee and flowers. The above by Miao Yan, Wu Ying specifically responsible for, the relevant departments with.
3, the meeting
Yangtze River Hall: debriefing (about 1 hour), August 31, starting at 8:30, arranged for about 80 people back to the word, prepare seat cards, tea, scented towels, sound, microphone.
5F VIP room: the provincial inspection team studio
6F conference room: staff and driver lounge
2F conference room: the creation of the Office of the archives
Rose Hall: the reception room for letters and visits
The above is specifically responsible for by Wu Ying, Shen Songhua, the cooperation of all relevant departments.
4, alternative activities
KTV: Hibiscus Hall, Lily Hall, ready: tea, fruit, snacks, flowers. By Shen Songhua is responsible for, all relevant departments to cooperate.
Swimming pool: Qiu Hongfei is responsible.
Chess Room: Arrange four chess rooms, prepare: fruit, tea, snacks. By Wu Ying is responsible for, all relevant departments to cooperate.
Podiatry: Chang Honglin is responsible.
Late-night snacks: the center kitchen is responsible for the arrangement, He Zhigang is responsible for, Tang Rong cooperation.
First, the activity of the leading group list
Leader: Zhang Xiaohua (General Manager)
Deputy Leader: Shen Aiming (Vice President), He Zhigang (Vice President, Executive Chef)
Members: Zhang Xiaoqin (Marketing Manager)
Miao Yan (Manager of the Front Office Department)
Wu Ying (Manager of the Rooms Department)
Chen Xiaoyan （Chen Xiaoyan (Food and Beverage Manager)
Tang Rong (Head Chef)
Zhu Jianhong (Manager of Quality Assurance)
Shen Songhua (Manager of Security and Recreation)
Wei Zhujun (Manager of Finance)
Chen Shanwei (Manager of Engineering)
Ni Beilei (Manager of Purchasing and Supplies)
Qiu Hongfei (Manager of the Swimming Pool)
b. Cooperate with the county public security departments to do a good job of security.
Third, welcome and check-in
1, the responsible department: Front Office Department, Administrative Office
2, the responsible person: Miao Yan, Ding Yun Yun
3, the door boy (two):
4, Miss Manners (eight):
5, the requirements: a. Door boy must be equipped with white gloves;
Welcome (Welcome to ＊＊ International Hotel);
Welcome to ＊ International Hotel. International Hotel);
Ensure that the guests get off safely, and promptly place the guests' luggage on the luggage trolley and send them to their rooms. b. Miss Manners with a smile on her face, welcome speech (Welcome), ribbon content: "＊＊ Welcome". c. The front desk staff will do the room card in advance, and into the bag. d. The switchboard staff will be responsible for wake-up call service;
e. Business Center with the creation of the Office of leadership to prepare for the daily dining seat card and August 31, 8.30 a.m. Cheung Kong Hall seat card.
Fourth, room arrangements
1, the responsible department: Rooms Department
2, responsible person: Wu Ying
3, waiter:
4, requirements: a. with the Engineering Department to ensure that the reception of all the room facilities, equipment intact;
b. Check that all the supplies are complete;
c. Guests into the store In the 4F, 5F elevator entrance to arrange a person, responsible for the introduction of guests into the room;
d. Cooperate with the supply department to ensure that the room fruits, etc. in place;
e. Do a good job in advance of the room and the aisle of the mosquito, fly work;
f. For this reception of the room all rooms to do a good job in advance of the ventilation, to ensure that there is no bad smell in the room;
g. Cooperate with the supply department in a timely manner to replenish all the room snacks. g. Cooperate with the supply department to replenish the food in all rooms in a timely manner.
V. Arrangement of meeting rooms
1, responsible departments: Rooms Department, Recreation Department
2, responsible persons: Wu Ying, Shen Songhua
3, the second floor conference room attendants:
The fourth floor, Yangtze River Hall attendants:
Fifth floor, the VIP hall attendant:
Sixth floor conference room attendant:
Second floor, Rose Hall attendants:
The second floor, Rose Hall attendants:
The second floor, Rose Hall attendants:
The second floor, Rose Hall attendants:
The second floor Rose Room Attendant:
4. Requirements: a. Cooperate with the Engineering Department to ensure that all conference room facilities and equipment are in good condition;
b. Remove the chairs around the conference room on the second floor, place bar tables on three sides of the conference room, spread blue tablecloths, and put five chairs on the free side;
c. Do a good job of cleaning the conference rooms;
d. In accordance with the reception program arrangements, set a fixed number of people for the reception;
e. In accordance with the reception program arrangements, set a fixed number of people to attend the conference room, and set a fixed number of people to attend the conference room. Reception program arrangements, fixed person fixed post.
Six, catering arrangements
1, the responsible department: catering department, the kitchen
2, the responsible person: Chen Xiaoyan, He Zhigang
3, the waiter:
4, the requirements: a. With the Ministry of Engineering to ensure that the reception of the restaurant facilities, equipment is intact;
b. Check that all the tableware complete;
c. Check the hygiene of the restaurant;
d. In accordance with the arrangements for the reception program. Check the restaurant's health (especially good fly control);
d. Communicate with the Marketing Department in a timely manner the implementation of other supplies for the restaurant. (Flowers, sound, microphone, seat cards, etc.) e. According to the reception program to implement a good daily restaurant service staff, to do a fixed person fixed post.
VII. Inspection and Supervision
1, Responsible Department: Quality and Training Department
2, Responsible Person: Zhu Jianhong
3, Requirements: Before the start of all reception activities, in accordance with the requirements of the reception program, check the implementation of the various departments, and timely communication with the Ministry of Marketing, implementation.
VIII. Reception Arrangements
1, Responsible Department: Marketing Department
2, Responsible Person: Zhang Xiaoqin, Liu Xiaodong
3, Requirements: Check the implementation of the departments, and timely communication with the various functional departments and reported to the Leading Group.
IX. Settlement
1, Responsible Department: Finance Department
2, Responsible Person: Wei Zhujun
3, Requirements: a. Front desk cashier must be familiar with the number of VIPs, name, identity, time in the store, the course of the event, etc.. b. Enthusiasm and courtesy, accurate and effective response to questions raised by the VIPs. c. Daily sorting of the VIP bill, 1 hour before the departure of VIPs, all bills will be ready. c. Organize the VIP bill daily, 1 hour before the VIP leaves the store, all the bills will be prepared, standby.
X. A few notes
1, managers at all levels to check the completion of the preparatory work of the lower levels, article by article implementation.
2, convene a meeting of the department to develop a departmental reception plan, the responsibility to implement.
3, where the front-line staff familiar with the "should know and should know", and pay attention to the use of Putonghua.
Part IV: reception program
Meet the higher inspection reception program
Provincial Highway Bureau xx good road cup and "battle 70 days" comprehensive control of super work inspection and evaluation will be December 27 into Baoji, in order to do a good job of welcoming the inspection work, is now put forward as follows:
First, the provincial bureau inspection team:
Leader: XXXXXXX
Driver: 3 people
Contact: XXXXXXX
Second, Baoji Bureau accompanied by inspection personnel: XXXXXXX
Driver: XXX
Third, the inspection arrangements:
December 27 trunk line maintenance, road Political super inspection team from the provincial highway 209 line from Xianyang into Baoji, stayed in Fufeng guest house;
28 trunk highway maintenance group to go 310 national highway, 212 provincial highway to Qianyang, and then return to Baoji. Afternoon take 212 provincial highway to fengxian, 316 national highway to gansu junction back, stay in fengxian phoenix city building;
road political super group on the 28th to check fufeng, longxian dongheqiao toll booths, longxian road brigade, lunch arrangement longxian, afternoon by provincial highway 212 line check county gong road brigade, the bureau organs, taipingzhuang toll booths, stay in the evening in fengxian phoenix city building;
rural highway inspection team 28th from Yangling into Baoji, lunch arrangements Qishan, afternoon inspection of rural roads in Qishan, night stay in Baoji;
29th morning trunk highway inspection team to take National Highway 310 to Chai Guanling, local roads, take Jiangmei Road to Meixian, lunch arrangements Meixian Guest House;
Rural Roads 29th morning inspection of rural roads in Chencang District, lunch arrangements in Meixian. 29th afternoon three The three inspection teams and accompanying inspectors held a debriefing meeting in the conference room of the Meixian section, and returned to Xi'an after the meeting. If the inspection teams have meals and lodging in the inspected units, the inspected units will be responsible for them, and the office will be responsible for the coordination. In Meixian County to hold a debriefing meeting, the venue by the Meixian County section is responsible for.
Fourth, dining arrangements:
December 27 trunk line maintenance, road politics over the inspection team and accompanied by inspectors stayed in Fufeng Guest House, (Fufeng paragraph is responsible for the Office of the Bureau of coordination);
December 28 lunch trunk line maintenance group, accompanied by the inspectors in the Baoji Jardine Hotel meals, dinner in Fengxian Fengcheng Building meals (Fengxian paragraph is responsible for the protection);
29th three inspection team and accompany the inspection staff lunch are arranged in Meixian Meijia Hotel, dining to have seat sign (by the Meixian paragraph is responsible for, the Bureau Office is responsible for coordination).
Fifth, Baoji accommodation arrangements
1, the Provincial Bureau of Rural Roads Inspection Team 28 night stay in Baoji, the specific accommodation arrangements in the Jardine Hotel. 27 December afternoon with the Jardine Hotel to coordinate and determine the reception matters.
2, members of the inspection team to stay in the room before the fruit, cigarettes and welcome speech.
3, December 28, before 18:00, contact with the Jardine Hotel, set the inspection team to stay in the room prompts the bell, meal wake-up call service and other matters.
Sixth, reception, security personnel: XXXXXXX VII, organ inspection and meeting arrangements:
1, 28th afternoon inspection of the first arrangements for the inspection team to the organ of the ninth floor conference room, and then by the counterparts of the section sub-collar to the section counterparts to check.
2, 29 in Meixian lunch report and briefing by the Meixian section is responsible for the report will be arranged in the Meixian Meijia Hotel conference room, the conference room to have a banner, the banner for the "Provincial Highway Bureau 09 good road cup and "70 days" comprehensive control of the work of the super Baoji report back! ", coordinated by the Office of the specific. Reporting materials printed 30 copies of each bag, the office is responsible for the 29th 12:00 a.m. before the placement of the venue. Road political super multimedia reporting by the road section of the arrangement of personnel in the morning of 29 to the Meijia Hotel conference room to get ready for the trial broadcast.
3, by the Meixian section is responsible for the preparation of the report will be placed in the meeting room seat sign and the appropriate amount of seasonal fruit, cigarettes, lighters, paper towels, mineral water. On December 29, 12:00 a.m. before placing in place.
4, the internal work of the section to be inspected to do a good job in preparation for the inspection work, to do a good job in the area of health, to create a good environment to be inspected, to prepare for the inspection of the information to be placed in a neat and orderly manner, according to the inspection team need to be able to access at any time to be inspected.
Eight, specific matters division of labor:
1, in the Bureau of Public **** during the inspection of the Bureau of Health by the logistics service center Gong Linghua director is specifically responsible for. (Expected to check before and after lunch on the 28th)
2, to the Provincial Bureau of Inspection Group to bring the report material writing, bagging and venue placement, etc., by Zhang Yongtao specifically responsible for.
3, the Bureau of small conference rooms, leadership offices and sections of the fruit placement, seat sign placement, the venue to lead, venue services, etc. by the Office of Zhang Yongtao is specifically responsible for, Han Hongmei to assist.
4, Jardine Hotel accommodation arrangements, table standard seat sign production, room welcome seat sign production, relevant human services, check-in to lead, room fruit, cigarettes (lighters) placement, etc., by Zhao Minhong specifically responsible for, Ru? Assist.
5, the Bureau of vehicle command parking logistics service center is specifically responsible for the arrangements.
6, the inspection team through the toll booths along the route, over the limit of detection stations are open attached to the road release, by the Road and Toll Section is responsible for the arrangements.
7, the inspection period of vehicle scheduling, ride arrangements by the Bureau of Office is specifically responsible for.
8, meetings and inspections during the photographic work by the office is specifically responsible for the implementation.
9, December 27, 10 a.m. to accompany the inspection personnel in front of the bureau unified car, to the provincial highway 209 line Xianyang and Baoji junction to meet the provincial bureau inspection team. Accompanying inspection personnel 27 lunch arrangements in Fufeng County Guest House.
Nine, ride arrangements: 10, a few requirements:
1, involved in welcoming the inspection and logistical support staff, we must be clear about their responsibilities, and do a good job of the work tasks undertaken.
2, serious organization, focus on standards, timely communication, good coordination. To establish a sense of the big picture, strictly in accordance with the time requirements and division of labor to meet the inspection arrangements for implementation.
3, acceptance during the meal are to ensure that the dining environment is quiet clean and hygienic. (Liquor Xifeng fifteen years, Baoji beer, red good cat). December 27 afternoon proposed 28 trunk line maintenance group and accompany the inspection staff in the Jardine Hotel lunch, rural roads group and accompany the inspection staff in the Jardine Hotel dinner menu.
4, reception and accompany the inspection staff must ensure 24-hour communication, cell phone all open, strictly prohibit the occurrence of the phenomenon of misuse