After the Taobao deposit pays the final payment, the merchant will deliver the goods according to the delivery rules of the platform. If consumers are not satisfied with the products sent by the merchants, they can apply for a refund.
During the period of 202110100-07: 59: 59, the function of returning paid and undelivered orders was turned off, but 2021/kloc-0 was turned on. Specifically, the refund entry information and/or status in the "Bought Baby" list of consumers shall prevail.
Please pay attention to the following points when returning goods:
1. If the system only refunds the final payment but not the down payment, the buyer can negotiate with the seller. After the seller agrees, the deposit will not be returned through the original payment method, but will be returned privately by the seller in the form of red envelope or transfer.
2. Pay attention to the fact that the return of goods can't affect the secondary sales, for example, electronic products can't be damaged, clothes can't be cleaned, and trademarks can't be discarded.
3. If the goods returned by consumers have freight insurance, the insurance company will refund the consumers a certain courier fee, generally 10 yuan. If there is no freight insurance for the returned goods, consumers need to bear all the courier fees.