First of all, please check that the paper size you set up and the actual size of the continuous paper used is exactly the same, such as different, please select the actual paper size, if you can not find the relevant paper specifications, please set up in the following way:
1. Customized paper:
XP: the lower-left corner of the computer click on the "Start! "->" Printers and Faxes "->" File "->" "Server Properties", check the Create a new format", in the "Form Name", enter the name of the custom size (eg: 1234), according to the actual size of the paper were entered "width" and "height". "Height" (height = number of consecutive paper holes * 0.5 * 2.54CM).
"Printer Area Margins" does not need to be modified, click "Save Format" to complete the paper customization.
WIN7: the bottom left corner of the computer click "Start" - & gt; "Devices and Printers", left mouse button click on the use of the printer icon, in the upper menu bar, select "Server Properties ", check the "Create a new form", in the "form name" in the name of the input custom size (such as: 1234), according to the actual size of the paper, respectively, enter "Width " and "height" (height = number of consecutive holes * 0.5 * 2.54CM).
"Printer area margins" do not need to change, click "Save Format" to complete the paper customization.
2. Driver Settings:
Right mouse button click on the icon of the printer used to select "Printing Preferences"-> "Layout"-> "Advanced ", in the "paper specifications" in the name of the custom size selection "1234"
3. Application Software Settings:
Please use the application software in your application, in accordance with the above customized Size in accordance with the above customized "page setup", if the results of the printout still have the same problem. We recommend that you test in WORD and other general-purpose software, if the print result is correct, it means that the application software you are using has problems, we recommend that you check your software settings or contact your software developer.
If the above program still can't solve your problem,
Please log on to Epson's official website's "Online Engineer": http://219.232.56.46/portal/epson
Real-time online communication with Epson engineers,
In order to get a timely solution to the problem,
Please log on to Epson's website and contact us. (Epson's "Online Engineer" service time: Monday to Friday 08:30-18:00)