As a salesperson, before selling a product, you are selling yourself, and you are telling customers how to accept yourself before you can accept the product, so the clothes of the salesperson are very important. The following is the sales dress and etiquette I have compiled for you, hoping to help you!
Dress and Etiquette of Sales
1. Dress and Dress of Sales Staff
(1) Hair. A first-class salesperson must have a clean and tidy hair, which can best show a person's spirit.
(2) ears. The ears must be cleaned.
(3) eyes Never leave gum in the corner of your eyes.
(4) nose hair. When looking in the mirror, pay attention to whether the nose hair is exposed to the nostrils.
(5) port. Brush your teeth white, and there is no odor left in your mouth.
(6) beard. The beard should be shaved or trimmed.
(7) hands Nails should be trimmed neatly, and hands must be clean.
(8) shirt and tie. Change shirts every day, and shirts must be coordinated with suits and ties.
(9) suits. It is best that the suit and trousers are the same color. When talking and greeting people, the first button of the suit should be buckled as far as possible. Do not put a pen in the upper pocket of the suit, and be careful not to bulge out the pockets on both sides because of putting cigarettes and lighters.
(1) shoes and socks. Shoes and socks should be balanced, and they should not be too gorgeous. It is quite rude to visit customers if there is dirt on the shoes.
(11) business card holder. It is best to use a good-quality business card holder, which can take out business cards gracefully.
(12) Notebook utensils. All kinds of stationery that may be used when preparing for the negotiation can be obtained at your fingertips.
Second, the etiquette instructions for sales staff
(1) Bowing posture
When bowing at 15 degrees, the line of sight stops at about two meters in front of the feet, and the head and body naturally lean forward; The trick of bowing is that the action when you bow your head is slower than when you look up, and the time is about the length of breathing in and out.
when bowing at 9 degrees, the line of sight stays one meter in front of the feet, and 3 degrees is about the general way.
(2) Standing and negotiating posture
When you are standing and negotiating with customers, your feet are open about 1 cm in parallel, which is not easy to get tired, and at the same time, it can keep steady when swinging back and forth, and the atmosphere can be relaxed.
(3) Standing and waiting posture
When standing and waiting, you can open your feet and hold your hands in front of your lower abdomen, so that your vision can be kept at a slightly higher level, and your bearing is calm and stable, showing a confident attitude.
(4) Seating method of the chair
Most people sit from the left side of the chair, close to the back of the chair, with the upper body not leaning against the back of the chair, leaning forward slightly, holding hands lightly on the feet or separating them from the knees, with the heels of the feet close together, and the knees separated by a fist and placed in parallel; If you are sitting on a deep and soft sofa chair, you should sit at the front of the sofa.
(5) How to place the line of sight
When talking face to face, when listening to each other's conversation, your eyes can fall between each other's noses, and you can occasionally look at each other's eyes. When you sincerely want to ask each other, you can look at each other's eyes. Although staring at each other's eyes all the time can show your enthusiasm, there will also be situations that are too tit for tat.
(6) Distance of negotiation
When you are close to customers, you will naturally be close to customers who are familiar with you, otherwise you will keep a long distance. Usually, the conversation distance with familiar customers is about 7-8 cm, and the conversation distance with unfamiliar customers is about 1-12 cm.
the distance during negotiation: the two sides stand and talk, about two wrists long; One station and one sitting, about one and a half wrists long; Both sides are sitting, about one wrist long.
(7) Method of submitting business cards
Generally, business cards are placed in the left pocket of a shirt or the inside pocket of a suit, and it is best not to put them in the pants pocket. Before going out, salespeople should get into the habit of checking whether there are business cards in the business card folder.
submission method of business cards: put your fingers together, hold the bottom right of the business card with your thumb, so that the other person can hold it and submit it to the other person's chest in an arc shape.
How to get the business card: When you get the other party's business card, you should use both hands to get it, and when you get the business card, you should gently read the name of the other party so that the other party can confirm it. After you get your business card, you can put it in the top folder of your business card.
when exchanging business cards at the same time, you can submit your business card with your right hand and take the other party's business card with your left hand. Ten luxuries that a salesperson must have
1. Conscientiousness
A conscientious person often has a trait, that is, rigor. Under the guidance of this trait, we can often move towards a better direction and higher goals. If you can do your best in your work, you won't feel hard anymore. If you can master this secret, it is equivalent to holding the key to success.
2. Self-driving force
The nature of sales determines that this is a job that is constantly hit and rejected by customers, and the number of failures is far greater than the number of successes. People with weak automatic driving force will completely lose the courage and determination to continue after repeated failures and blows. On the contrary, people with strong self-drive will be more frustrated and brave, regard failure as an incentive factor and redouble their efforts to develop customers. At the same time, a person with strong self-drive regards the transaction as his value mission. He can gain a sense of accomplishment from conquering customers and prove his value through the transaction.
3. Building self-confidence
The connotation of self-confidence of marketers can be summarized into four sentences.
First, believe in the company you work for,
Second, believe in the products you sell,
Third, believe in your boss,
Fourth, believe in yourself.
4. Connotation
In this life, people will go to many places and meet many people. You will constantly learn about the culture of one place and talk to one person after another. In this process, you should constantly enrich yourself. In the end, you will find that you can know so much.
Sales elites are experts in their own products, services and solutions, and their industries and markets. They are not only familiar with their own products and services, but also know their competitors, the market, customers' needs and customers, and customers prefer to deal with experts, not just salespeople.
5. Diligence
It is generally believed in the sales field that for every 3 customers visited by a salesperson, only one person may close the deal. It is no wonder that the god of Japanese marketing, Ichihara, will say: There is no secret to selling, only to walk more than others and run longer than others. ? Salesmen have only two souls:? Diligence! ?
6. Sense of responsibility
Know your mission and work hard for it.
7. Be principled
In the face of temptation, stick to your bottom line, don't go with the flow and don't give up.
8. Perseverance
In order to meet the needs of life and work, we should have an indomitable strong will to overcome all kinds of difficulties and bravely pursue the fun of work and the value of life. If you don't strive for progress and give up on yourself because of some difficulties in your work and criticism from leaders, you will accomplish nothing and even be crushed by difficulties. At this time, we need tenacity and persistence, strive to overcome the painful period, and wait for a bright future. We should not be impetuous and complacent, but should sink our hearts, throw ourselves down, do ourselves well in a down-to-earth manner, have the determination and courage to complete the task, never walk around when encountering problems, retreat when encountering setbacks, and never give up halfway, and our beliefs will be shaken. Once you set your goal, you should never give up and never give up, even though it is difficult and dangerous. You should have the spirit of Wolf Warriors. There must be a tenacity of never giving up until you reach the Yellow River, and you will never give up until you reach your goal. Everything depends on human effort. For the same thing, with tenacity, the chances of success will be greatly increased.
9. Independence
A philosopher once said: A person's happiness depends on how independent he is from the world. . This sentence contains profound wisdom. In many cases, independence means taking on the necessary responsibilities completely; People who can use their abilities to take on the necessary responsibilities are bound to be relatively more confident. If a person can't be independent, he will often become a burden to others. No one doesn't hate the burden, but how can the hated person be confident? Confident people know a simple truth: they are themselves and others are others; Do your own thing and take your own responsibility.
Rejection, frustration and performance pressure are common problems encountered by salespeople. The independence of salespeople can support them to better break through obstacles, accumulate experience from setbacks, and generate stronger internal driving force to face higher challenges.
1. Honesty
Don't say what you can't do, but do it hard when you say it. Falsification and boasting will only add to people's disgust.
after reading the above, do you have a new definition of luxury goods? Which of the above do you have? What items do you need to improve from now on? I believe that when you master most of these principles, you have laid a good foundation for future career development, won a broader development space for yourself and created more benefits for the company. Click the next page to view > > > Classic sentences of salespeople's skills and words