Fax: 38761715 Hotline: 38761568
Postcode: 510080 Switchboard: 020-38760532, 38761776
38761265, 38761072, 38761712, 38761708, 38761710
Address: 2nd Floor, No. 62-68, Huajing Road, Tianhe District, Guangzhou City
Facing the home user high-speed and economical access to the Internet
When you are anxious to download the picture, when you pay for the phone bill and the shy, when you are monotonous service and the time of interest, we are 10M bandwidth, low prices, colorful service! We have a 10M bandwidth, low price, and colorful services that will make you happy!
High-speed bandwidth services
Access rate of up to 10/100Mbps, speed than the use of traditional Internet access over 100 times, breaking the bottleneck of slow Internet access, allowing you to ride the information superhighway.
Low cost of Internet access
Monthly package, low cost, 24-hour unlimited surfing, no need to pay phone, Internet fees, enjoy the fun of the Internet.
Rich information services Video on Demand
MTV, movies, news, TV dramas, documentaries on demand, to fully meet your desire for entertainment!
Network Education
Remote lectures, subject discussions, online exams, master teacher Q&A, to realize remote education, feel the interactive teaching!
Online games
Golfers, simulated battlefields, emotional homes, virtual life, the field of wind and clouds, unlimited space for you to roam!
Financial information
Securities information, economic dynamics, policy direction, life, make money both, let you e road ahead!
Telemedicine
Online registration, remote diagnosis, remote nursing, health consultation, online pharmacy, timely protection of your family's well-being
Great Wall Broadband Network Services Business Acceptance Location
Business Acceptance Location Address Phone Number
Great Wall Broadband Liwan Zhoumen Business Office Address: 1/F, No. 11, Zhoumen Rd. 81032130
Liwan Xicun Business Department, Liwan Address: Shop 106, No. 31, Xiwan Road 33484751 33484758
Dongshan Business Department, Dongshan District, Dongshan District, Dongshan District, No. 21, No. 5, South Xilie Road (Huatai Hotel to the west of about 100 meters) 87318915
Tianhe Tianhe Business Department, Tianhe City, Guangzhou City, No. 86, Zhongshan Road, No. 9, 10, 10th floor
Telecommunications Service Points Tel. No. 86, No. 9, Shop 10, Zhongshan Road (diagonally across from the main entrance of South China Normal University, next to Jinan University) 87566587
Business registration contact number: 33484761 (Tianhe) 33484760 (Dongshan)
Great Wall Broadband business procedures
Into the opening of
Into the opening of an account with a valid ID, to our company's business outlets for account opening procedures.
Great Wall Broadband will go to the door to open Great Wall Broadband network within 7 working days after the subscriber pays the fee, and the subscriber is required to sign to confirm the network opening.
User payment
Calculation of basic monthly fee
Adoption of monthly subscription, unlimited time, prepayment system
Wall Broadband monthly subscribers enjoy broadband services on a first-payment basis, i.e., the service period of the current month's fee is from the 21st of the current month to the 20th of the following month.
Basic Monthly Fee Payment Methods
1. Cash Payment: Users who pay in cash should pay in cash at the sales office of their own neighborhood.
2, bank deduction: users can use industrial and commercial banks, agricultural banks, Bank of China, postal savings in the 20th of each month to the corresponding bank will be the basic monthly fee deposited into the savings card, the Great Wall Broadband will be in the 20th of each month through the bank deduction. After the basic monthly fee is deducted through the bank, the company will issue an invoice by mail.
Payment in arrears
If a subscriber fails to pay by the 21st of the month, Great Wall Broadband will notify the subscriber of the arrears by posting a reminder notice on the Internet, by phone, or by mailing a reminder notice. Subscribers must pay the outstanding fees to the sales office of their residential district or deposit them into the bank account of the withholding agent before the end of the month.
If the user fails to pay the charges after the due date, Great Wall Broadband has the right to ask the user to pay the charges and add 3 per cent per day as liquidated damages to the outstanding charges. If the user does not pay the fees for more than 30 days after the agreed period, Great Wall Broadband may suspend the provision of network services to the user. If the subscriber fails to pay the fees and liquidated damages within 60 days after Great Wall Broadband suspends the service, Great Wall Broadband may terminate the provision of the service and may recover the outstanding fees and liquidated damages in accordance with the law. Great Wall Broadband shall reopen the service within 48 hours after the subscriber who has paid the fees late has made up the monthly fees and late charges.
Description of Great Wall Broadband's bank debit account and related requirements:
Currently, the banks cooperating with Great Wall Broadband are: Industrial and Commercial Bank of China (ICBC), Agricultural Bank of China (ABC), Bank of China (BOC) and Postal Savings.
Users who apply for the above bank account numbers must provide Great Wall Broadband with an ID number that matches their bank account number and user name.
Users who apply for Bank of China's deduction must sign the "Bank Entrusted Deduction Agreement".
Bank of Industry and Commerce
Passbook account: starts with 3602, ***19 digits
Credit card: starts with 4518, ***16 digits
Credit card: starts with 4580, ***16 digits
Lingtong card: 955880360XXXXXXXXXXX ***19 digits
Bank of China
General current: 47XXXXXX 0001 XXXXXXXXX (18 digits)
Current book: 47XXXXXX 0188 XXXXXXXXX (18 digits)
Great Wall Card : 8750XXXXXXXXXXXXXX (16 digits)
Corporate account number: 8XXXXXXXXXXXXXXXX (18 digits)
Except for the account number with the above characteristics, other account numbers are not accepted by the computer system.
Except for credit card, all should provide passbook account number.
Agricultural Bank of China
Only Savings Deposit Accounts and Golden Spike Card Accounts are accepted
Savings Deposit Account: ***15 digits
Golden Spike MasterCard: 635359 1XXX XXXX XXXX
Golden Spike Visa: 634910 2XXX XXXX XXXX
The above two types of Golden Spike Cards are accepted. The 16 digits after "63" are the 16-digit account number on the Mizuho card.
Requirements related to the change of service processing:
Processing conditions:
The user who applies for the change of service must fill out the "Service Change Form" at the designated business outlets and sign it in person for confirmation;
The settlement of the network service fee, the value-added service fee, and all other fees is completed. Users in arrears status cannot handle other services except bill payment;
Subscribers must truthfully fill in the Great Wall Broadband Service Application Form and provide valid identification (valid identification of the person who acts on behalf of another person must be provided for the person who acts on behalf of another person and the person who entrusts the service).
Non-individual users must provide valid identification of the operator, a copy of the business license unit letter of introduction (stamped with the official seal).
Suspension/re-opening:
The handling fee is 5 RMB for suspension and 10 RMB/month for the period of suspension.
No refund of installation and commissioning fee for handling suspension of service;
Suspension monthly fee for package subscribers shall be paid separately and will not be deducted from the package fee.
Suspension for more than 6 months is considered a write-off.
Suspended subscribers will be re-activated within 48 hours of application for activation.
For users who have paid the monthly fee in advance to apply for suspension of service, the overpaid monthly fee will not be refunded and will be moved to be used after re-opening.
Relocation:
The subscriber moves to a neighborhood in the same city where the Great Wall Broadband network is available.
Subscribers are required to pay 50 RMB for installation and commissioning fee, and the material fee is actually charged.
The network of the original access address will be canceled on the day the network of the new access address is opened.
When you move, you will not be refunded the access fee charged at the original access address, nor will you be re-charged the access fee at the new access address (when you move from an ordinary community to a villa community, you will be required to pay the access fee in accordance with the respective standards).
The network service fee after relocation will be in accordance with the standard of the newly moved community. However, the network service fee for the month of relocation will not be adjusted, i.e., the network service fee for the newly moved community will be applied only from the month after the month of relocation.
Value-added service fees and all other fees for the month of relocation will be settled according to the actual amount incurred.
If there are prepaid network service fees, the remaining fees will be kept in the subscriber's account and will continue to be used in the new community.
Transferring accounts:
When transferring accounts, the original subscriber is regarded as canceled;
The new subscriber is regarded as opening an account, and is required to fill in the Great Wall Broadband Business Application Form, but does not have to pay installation and commissioning fees.
When transferring the account, the original subscriber's network service fee for the month will be settled according to the actual number of days of use in the month, and the new subscriber will pay the network service fee for the actual number of days of use in the month; and the original subscriber's value-added service fee, pre-paid network service fee, and all other fees will be settled according to the actual amount incurred.
Increasing or decreasing the number of information points:
Adding an information point requires the payment of RMB 50 yuan for the opening of a new information point; decreasing the number of information points does not refund the opening fee for a new information point that was paid when the information point was added.
The network service fee after adding an information point increases by 80 RMB per month per information point.
Adding information points is considered as opening an account.
Decrease of information point is regarded as canceling the account.
Withdrawal:
When a subscriber goes through the withdrawal process, the Great Wall Broadband subscriber card will be returned, the network installation and commissioning fee will not be refunded, and the network service fee for the current month will be settled according to the actual number of days of use in the current month (RMB 4/day).
Subscribers who have applied for account opening procedures and paid the installation and commissioning fee: if the company fails to open the account on time within the commitment period,
the subscriber can get a full refund if he/she requests to cancel the account; if the subscriber can't get through the Great Wall Broadband because of the objective reasons of his/her address, the subscriber can get a full refund if he/she requests to cancel the account; the company won't be responsible for the compensation for the above two cases.
The user must present the invoice, Great Wall Broadband user card and ID card when applying for the refund, and the user who does not have one of the above three must explain the actual situation before applying for the refund.
After moving to a new address, the new address is not a Great Wall Broadband-covered community, fill out the Application for Change of Business truthfully, the original access address is canceled, and the original installation and commissioning fee is not refundable. Great Wall Broadband will stop the service to the subscriber according to the date of cancellation.
After the cancellation, the subscriber shall not take any measures to privately connect to Great Wall Broadband's lines and use its services, or Great Wall Broadband will pursue its legal responsibility according to the law.
Deregistered users should apply for re-opening, which will be treated as new user opening and pay the relevant fees.
(The interpretation of this provision belongs to the Great Wall Broadband Guangzhou Branch)
Great Wall Broadband user tariffs
Community individual user new account/renewal standards
Use duration
New account standards
New renewal standards
1 month 120 120
3 months 480 300
6 months 660 500
12 months 960 880
24 months 1560 1480
36 months 1960 1880
Note: Newly opened single-monthly users are required to pay the installation and commissioning fee of 280 yuan
To inquire about the latest preferential packages and tariffs, please call the Great Wall Broadband Customer Service Hotline: 020-38761568.
Maintenance Service Charges
Type
Maintenance Service Charge
Description
Troubleshooting Fee
RMB 20 per visit
After the user reports a problem, Changwidth's operation and maintenance personnel will visit the site to provide service, and charge the fee if they find out that it's not a problem with the Changwidth network.
Crystal Head Failure
RMB 20/time/pc
Crystal heads, network cards and information sockets are provided by Changcheng Broadband, and within one month's usage period (opening time - failure time), they will be replaced for the users, free of maintenance service fee and material fee; more than one month's usage period and within one year's usage period (opening time - failure time), they will be replaced for the users, free of maintenance service fee and material fee. If the socket is provided by Great Wall Broadband and is used for one month (opening time - failure time), it will be replaced for the user without maintenance service fee and material fee.
Network card failure
40 yuan/time/a
Information socket failure
35 yuan/time/a
Other internal computer failure
35 yuan/time/a
Including the detection of hardware, software, (kill) viruses, parameter settings and so on.
Installation of the system
60 yuan / time / Taiwan
such as Win9 *, Win2000, etc..
Application software
60 yuan/time/unit
Such as Office97, Office2000, etc..
Increase/alteration of information point installation and testing fee
50 yuan/one
Material costs are calculated according to the actual amount of use
Materials charge standard
Name
Price
Description
Network cable
2 yuan/m
Crystal head
3 yuan RMB/pc
Information socket
RMB 30/pc
Network card
RMB 100/pc
Great Wall card
Auxiliary materials
RMB 5/times
Auxiliary materials, such as wire code, nails, etc.
Note:
1. When the service personnel go to the door to carry out the opening of the network for the user, there is no charge. No charge; including the following processes: accessing the twisted-pair cable from the outdoor to the user's computer; debugging and opening (the user prepares his own network card, and the user pays RMB 2 yuan/m for the twisted-pair cable beyond 20 meters)
2. Maintenance service fee is exempted for the Great Wall Broadband network causes that the user can't access the Internet;
3. If it is a failure of the user's terminal, the fee should be collected with reference to the charging standard, and the fee should be returned to the user if the failure can't be eliminated. If the fault can not be eliminated, the fee should be returned to the user;
4. The collection of door-to-door service fee can be divided into two parts, one is the maintenance service fee of the user's terminal (software/hardware), and the other is the fee of the user's terminal equipment and materials;
5. The door-to-door service fee mainly refers to the fee charged by the door-to-door service personnel for the user's maintenance service;
6. Each service is charged independently. Service fee is charged for each service;
7. Service personnel are required to invoice users for the fee when they collect the fee;
Suspension of monthly fee rate for LAN services
Type of business
Type of users
Fee rate
Informationalization district/building
Residential
10 yuan/month
Commercial, computer shops
10% of the normal monthly fee
Dedicated line access (metropolitan area network, information technology district/building)
Dedicated line users
40% of the normal monthly fee
(The interpretation of this tariff standard belongs to the Guangzhou Changguang Broadband)
Highly recommended, but provided that your district has Great Wall Broadband network cable laying!