Thank you for choosing Lenovo laptop products and services! In order to ensure that you get Lenovo's high-quality service, free of your worries, Lenovo (Beijing) Co., Ltd. (hereinafter referred to as "Lenovo") on the laptop computer products (hereinafter referred to as the "Product") to you to make the following service commitment, and when you need to provide you with
(a) Lenovo "three packages" service commitment
If you are a consumer user, Lenovo will be in accordance with the relevant departments of the state promulgated the "micro-computer commodity repair, replacement and return responsibility provisions" (hereinafter referred to as "three packages"), the content and scope of the provisions, and will provide the following services to you.
If you are a consumer user, Lenovo will provide you with "three packs" service according to the content and scope of the "Regulations on the Repair, Replacement and Return of Microcomputer Commodities" (hereinafter referred to as "three packs") issued by the relevant state departments.
Lenovo bear the legal "three packages" obligation of the limit, principle and scope of the "microcomputer three packages" in accordance with the implementation of the provisions.(2) Lenovo manufacturer's standard service commitment
Lenovo in the consumer users to make the above "three packages" service commitment on the basis of the following Lenovo manufacturer's standard services:
1, three-year limited warranty
Since the date of purchase of the product (hereinafter referred to as "date of purchase"), the Lenovo manufacturer's standard services. After exceeding the warranty period, Lenovo will provide paid services in accordance with the "Lenovo Paid Service Charges".
Lenovo laptop warranty period
Component category Part name
Free warranty period
Mainframe computer
Motherboard components
Motherboard, sound card, graphics card, and components cured on the motherboard that are not separable from the motherboard
Three years from the date of purchase, including
Major components
CPU, memory, display, hard disk, keyboard, power adapter
2 years from the date of purchase (inclusive)
Notebook machine
Including network cards, MODEM cards, 2-in-1 cards, 3-in-1 cards, PCMCIA cards, touch panels, other small circuit boards (charging boards, backlight control boards, power supply boards, LED boards, I/O boards, switch boards, hard disk interface boards, etc.), independent circuit boards (charging boards, backlight control boards, power supply boards, LED boards, switch boards, hard disk interface boards, etc.), independent circuit boards, and other small circuit boards. Hard disk interface boards, etc.), independent card readers, speakers, fans, heat sinks, batteries, optical drives, floppy drives, mice, shells, all kinds of covers, cables (including screen cables, power cables, etc.), LCD covers, brackets, etc.
One year from the date of purchase (including)
Software
Pre-installed software (including software media)
1 year from the date of purchase (including) ) customer delivery
Random software (information, CD media, floppy disk media)
Replacement within 3 months from the date of purchase with the faulty original
Remarks: 1. For the warranty policy of other products sold with the product as well as independently, please refer to the corresponding warranty voucher of the product.
2. Laptop backpacks are not covered by the warranty.
3. The parts mentioned above should not be construed as a commitment to or a description of the configuration of the product you are purchasing, and the configuration of the product should be based on the specific model you are purchasing as well as the packing list.
2, 92 cities in the urban area within one year of hardware failure free door-to-door service
In the first year after the purchase of the product, for the following cities in the urban area of the user, when you use the product within the scope of the warranty of the hardware failure (the specific type of failure to refer to the provisions of the "three packages"), please call first! Lenovo Sunshine Service Hotline: 400-810-8888 (see Part (C), Article 10 Service Support System), Lenovo certified service organizations will receive your repair request within two working hours after the phone contact with you to determine the door-to-door repair matters.
City list: Beijing, Shanghai, Guangzhou, Shenyang, Xi'an, Chengdu, Wuhan, Shenzhen, Jinan, Zhengzhou, Nanjing, Hangzhou, Shijiazhuang, Taiyuan, Tianjin, Qingdao, Hohhot, Changsha, Nanning, Haikou, Nanchang, Hefei, Xiamen, Fuzhou, Ningbo, Harbin, Changchun, Dalian, Urumqi, Lanzhou, Kunming, Guiyang, Chongqing, Wuxi, Suzhou, Wenzhou, Yantai City, Zibo, Linyi, Dongying, Weifang, Tai'an, Jining, Heze, Dezhou, Weihai, Laiwu, Zaozhuang, Rizhao, Jiaozhou, Xuzhou, Changzhou, Nantong, Yangzhou, Changshu, Yancheng, Kunshan, Zhangjiagang, Zhenjiang, Jiangyin, Yixing, Lianyungang, Huai'an, Wu'an, Taizhou, Taicang, Jinhua, Yiwu, Taizhou, Jiaxing City, Shaoxing City, Yuyao City, Yongkang City, Huzhou City, Rui'an City, Yueqing City, Wenling City, Cixi City, Quzhou City, Zhuji City, Chancheng District (including the South China Sea), Guancheng City, Zhuhai City, Shiqi District, Shantou City, Zhanjiang City, Jiangmen City, Shunde District, Huizhou City, Maoming City, Zhaoqing City (including the city of Gao Yao), Chongming County, and 92 urban areas of the city.
3, 7 days * 8 hours of work
Lenovo Certification Services normal business hours are: Monday to Sunday, 8 hours a day.
4, hotline consulting services
If you have technical problems in the use of the need for advice, you are welcome to call the Lenovo Sunshine Service Hotline: 400-810-8888, by our engineers to provide you with professional answers; or log on to the Lenovo Sunshine Service website: www.lenovo.com to obtain the above services.
5, can not enjoy the "Lenovo manufacturer standard service commitment"
This commitment does not apply to the following situations:
No Lenovo logo products;
The whole product or components have exceeded the warranty period;
Not in accordance with the requirements of the manual/wrong/improper Failure or damage caused by the use, storage, maintenance or operation of the product (e.g., plugging and unplugging data cables with electricity, plugging and unplugging non-USB external devices with electricity, etc.);
Failure or damage caused by operating environment other than that specified for the product (e.g., excessively high or low temperatures, excessive humidity or dryness, excessive altitude, abnormal physical stress, electromagnetic interference, unstable power supply, electrostatic discharge, excessively high voltage at zero ground, input of unsuitable voltage, etc.). Input of inappropriate voltage, etc.);
Failure or damage caused by installation, repair, alteration, addition, or removal by other than Lenovo's authorized agencies or personnel;
Failure or damage caused by use of parts other than those supplied by Lenovo at the time of shipment (see Packing List);
Failure or damage caused by the use of pirated or other software that is not legally licensed, non-standard, or not publicly available;
Failure or damage caused by the use of pirated or other non-legally licensed, non-standard, or non-publicly released software
Failure or damage caused by accidental or human factors (including computer viruses, operating errors, liquid ingestion, scratches, handling, bumping, incorrect insertion and removal, foreign objects falling in, rodents, insects, etc.);
Failure or damage caused by natural disasters and other causes of force majeure (such as earthquakes, fires, lightning strikes, etc.);
Normal and reasonable wear or damage (e.g., natural consumption, wear and tear, and aging of casing, plug-in components);
other malfunctions or damages that are not due to the quality of the Lenovo machine (including components) itself.
6, Note
Lenovo will provide you with the specified warranty service within the scope of this standard service commitment, if you have other service needs beyond the standard warranty service commitment, please select the Lenovo certified service organizations paid services or purchase Lenovo personalized service products according to your needs. For more information, please visit the Lenovo Sunshine Service website: www.lenovo.com.
The purchase invoice, warranty voucher and packing slip are important proof that you have received the manufacturer's standard service, so please keep them in a safe place. When Lenovo or a Lenovo certified service organization provides you with warranty service, please make sure to present the relevant credentials; if you are unable to present the purchase invoice, warranty voucher and packing list corresponding to your computer's mainframe, the product's free warranty period will be counted from its date of manufacture. If you can not provide any warranty documents, Lenovo will be based on the host number of the product to query its date of manufacture, to be able to query the date of manufacture shall prevail to provide warranty services. The host number can be found on the packing slip or the barcode on the body of the unit. Lenovo will not provide manufacturer's standard service if valid warranty information for the product is not available.
(C) Special Reminders and Explanations
Scope of Application of this Warranty
This Warranty applies only to Lenovo laptops sold in the People's Republic of China (excluding Hong Kong, Macao, and Taiwan).
Other products or promotional items bundled with Lenovo laptop products, such as belonging to the statutory "three packages" in accordance with the "three packages", if not belonging to the statutory "three packages" in accordance with the scope of the implementation of the "three packages". "If it is not, it will be executed according to the respective standard warranty service commitment of the product.
Priority
If national laws and regulations provide otherwise for after-sales service, Lenovo will provide you with after-sales service in accordance with national laws and regulations.
Lenovo manufacturer service standards lower than the national legal "three packages" standard, according to the "three packages" provisions, Lenovo manufacturer service standards higher than the national legal "three packages" standard, according to the Lenovo manufacturer service standards, according to the national legal "three packages" standards, according to the Lenovo manufacturer service standards. Lenovo manufacturer service standards higher than the national statutory "three packages" standard, according to the Lenovo manufacturer service standards, Lenovo manufacturer service standards and the national statutory "three packages" standard overlap part of the national statutory "three packages" within the scope and period, according to the national statutory "three packages" standard implementation, in the national statutory "three packages" standard implementation. "
Onboard Power Supply is a service mark of Lenovo that is part of the Lenovo brand and is designed to be used only by authorized users.
If Lenovo or the seller of Lenovo products has other agreements with you regarding after-sales service for the product or any of its hardware or software equipment, the agreements shall be implemented accordingly.
Methods of Repair Service
To the extent permitted by law, Lenovo may, at its sole option, provide you with the warranty service promised herein by way of repair, replacement or return.
In addition to the hardware on-site service specified in Part (II), Article 2 of this document, if a hardware failure occurs during the warranty period of the product you purchased, you may send the defective product to any nearest Lenovo certified service organization within the People's Republic of China (excluding Hong Kong, Macao, and Taiwan) for repair. The Lenovo certified service organization will notify you to pick up the product after the repair is completed. Lenovo will not be responsible for the cost and risk of picking up or delivering the product. Contact information and addresses for Lenovo Certified Service Organizations can be found on the Lenovo corporate website at www.lenovo.com查询或通过咨询报修服务热线获得.
Please do not send this product or any part thereof for repair, as Lenovo will not be responsible for any costs or damages resulting therefrom.
Lenovo's Disclaimer
Except as expressly stated in this Service Pledge, Lenovo disclaims all other promises and warranties, express or implied, including the implied warranties of merchantability and fitness for a particular purpose. Unless otherwise expressly promised by Lenovo:
This Warranty Service Commitment applies only to the mainframe and components of the Lenovo laptop as configured at the factory (see Packing List). Lenovo disclaims warranty for all non-Lenovo parts installed to you by any organization or person (e.g., seller).
Lenovo will not be liable for any additional commitments made to you by any organization or person (such as a seller) with respect to the product you purchased and its ancillary hardware and software equipment outside of this Service Commitment; you should ask the organization or person who made the commitment to provide written proof that these additional commitments will be honored.
Warranty Vouchers
The shipping invoice is an important basis for you to request that Lenovo fulfill its legal "three packs" obligations and Lenovo's standard manufacturer's services, so be sure to keep it in a safe place.
When you need Lenovo or a Lenovo certified service organization to fulfill your legal "three packs" obligations, you need to bring a valid "shipping invoice" and "three packs certificate" with you, or You can effectively prove that your machine is still within the validity period of the three packages, otherwise the three packages will not be implemented.
If you need Lenovo or a Lenovo certified service organization to provide Lenovo's standard service beyond the "Three Guarantees," you will need to bring a valid "shipping invoice," as well as the warranty certificate and packing list that came with your computer. If you cannot obtain valid warranty information for your computer, Lenovo will not provide standard service beyond the "three pack" service.
Data backup
Please make sure to back up or retrieve valuable information programs in a timely manner before accepting the service. Lenovo and its certified service providers are only responsible for the repair and testing of the product, and do not provide any data recovery or backup within the scope of the services specified in this document. Lenovo and its certified service providers are not responsible for damage to or loss of data, programs, or storage media.
Ownership of Replacement Machine or Component
After Lenovo Certified Service Organization replaces the entire machine or defective component for you, the original machine or defective component will be reclaimed and owned by Lenovo or Lenovo Certified Service Organization.
Warranty period after repair
The whole machine and its parts repaired by Lenovo certified service organizations continue to be entitled to this service commitment. If the repaired part is less than three months from the date of repair to the end of the free warranty period, Lenovo promises to extend the free warranty service period of the part to three months from the date of repair (only applicable to parts with free warranty period of one year and above). The service mode for repair beyond the free warranty period is customer delivery. At that time, please produce a valid maintenance record.
Lenovo Sunshine Service Products
In order to meet your higher level of personalized service needs, you can choose to purchase different types of "Sunshine Service Products" to upgrade the standard service of the Lenovo hardware products you have purchased, and to enjoy a more comprehensive, convenient, and personalized Lenovo Sunshine professional services.
Lenovo Sunshine Service Products are available at Lenovo computer stores nationwide. For more information, please contact the store or use the contact information provided in point 10 below.
Service support system
In addition to seeking repair services from Lenovo certified service organizations, you can also contact Lenovo's following Lenovo service support system to obtain information about the services Lenovo offers you:
Lenovo Sunshine Service Hotline:
Lenovo Sunshine Service Hotline:
(Laptop users can call this number for registration, reporting repairs, and after-sales consulting)
( Cell phone users can also call this number. Only local call charges are paid, no long distance call charges are required. If you can't dial into the 400 service hotline due to the limitation of the telecom operator or your organization's switchboard, please dial 010-82879500, and then you need to bear the corresponding call charges)
Lenovo Sunshine Website: www.lenovo.com
Lenovo Sunshine Online: www.lenovo.net (Lenovo customer value-added service portal)
(Lenovo customer value-added service portal)
(Lenovo cell phone users can also dial this number. Lenovo Sunshine Online: (Lenovo Customer Value-added Services Portal)
Correspondence: P.O. Box 8688, Beijing Customer Service Support Department, Lenovo (Beijing) Co. Postal Code: 100085
Note: The telephone number published in this commitment may be due to changes in telecommunications networks or other objective factors change without notice, please Lenovo's latest published telephone number shall prevail.
Registered user information
In order to safeguard your rights and interests, please register your relevant information in a timely manner after purchasing the machine, you can use the following two ways:
(a) Log on to Lenovo's corporate Web site: www.lenovo.com, and complete the registration under the prompts on the site.
(ii) Call Lenovo Sunshine repair hotline: 400-810-8888.