F This queuing system adopts star network structure, the connection between system server and various physical terminals can be directly transmitted based on the existing comprehensive wiring system of the hospital, which simplifies the engineering volume of the system. At the same time, it can let doctors use physical operation terminals when there is no computer, and use virtual operation terminals when there is a computer, killing two birds with one stone.
F Based on the hospital outpatient departments are not equipped with doctors' work computers, the system can support the doctor's operating terminals using physical operating terminals or virtual operating terminals, support for both forms at the same time, physical operating terminals are also based on the integrated wiring transmission, physical terminals can be upgraded to virtual terminals do not change the system wiring. This allows hospitals to choose the appropriate mode according to the reality, and can gradually increase the proportion of virtual terminals with the construction of computerized hospital visits.
F The software automatically adjusts the number of patient calls for the number of people waiting in the queue and the number of patients who may trigger a call at the same time, i.e., it sets a threshold value, and calls 2-3 times when the number of patients triggering a call at the same time is lower than this threshold value (configurable), and calls only once when it is higher than this threshold value in the peak period. This function is applicable to different patient flow at different times (high flow during peak periods) and the departments with many doctors, which is conducive to improving work efficiency and consultation speed.
F The system design is based on the distribution of hospital departments and floors, using a distributed subsystem structure, each department (or a floor) for a subsystem, each subsystem is configured with a triage workstation to deal with the queuing tasks and strategies within the system, data management can be centralized or distributed depending on the situation. The subsystems are interconnected through the existing LAN of the hospital, and the central server of the system (master/standby) manages the queuing system of the whole hospital and stores the data of the queuing system of the whole hospital, constituting the queuing management system throughout the hospital.
F A subsystem (a triage workstation) can control up to four call information displays and four voice controllers, each information display only shows the call information in the waiting area, voice controllers only call the call information in the waiting area. So that the neighboring departments can be a subsystem of a triage workstation for triage queue management, reducing the cost of the system, and reduce the number of medical guides.
F Advanced speech synthesis technology, support for patient name call and any voice playback function. The speech synthesis technology used in this system can automatically recognize multi-syllable words, automatically adjust the pitch, eliminate mechanical pronunciation, and approximate the pronunciation of real people.
F If the hospital uses the diagnosis and treatment of magnetic card registration, the system can be read through the data interface with the HIS system between the patient registration information and personal data information, to realize the card registration, queuing, and can be swiped to log in the examination, payment queue queue, take the results of the examination.
F The system design is based on the network adaptability, reliability, application designability, system integrity, open structure design ideas, using a modular structure, unified management, distribution processing, fully guarantee the advanced reliability of the entire system and good scalability. Make the hospital through the use of this triage queuing management system, the formation of a good and orderly order, to create a quiet environment for patients, to improve the working environment for doctors, improve work efficiency, and establish a good public image of the hospital.
F Full consideration of the hospital's existing registration and consultation process, through the network and data interfaces with the hospital's existing network system appropriate integration, and HIS system of outpatient, electronic medical records, hospitalization, payment and other subsystems for data interaction, in addition to the realization of the functional examination section checklist can be collected through the guide operation of the functional requirements, but also to achieve other such as doctors according to the hospital bed utilization, the amount of stock of medicines, adjust the prescription function. The system can also realize other functions such as doctors adjusting prescriptions according to the utilization rate of hospital beds and the amount of drugs in stock.
F The system design in addition to consider the patient's normal consultation process when the registration, laboratory / physical therapy, payment, medicine queuing processing, but also give full consideration to the patient due to certain reasons and special circumstances such as queuing, need to be transferred to other departments, priority treatment, the patient points to the doctor when the queuing process, so that the patient can hold the same number of tickets to queue up in a number of departments, to ensure that all the patients in a timely and in accordance with the order of the requirements of the clinic.
For the first time, the system will be able to provide the patient with the same number of tickets.
F The system uses a database (generally SQL SERVER) to handle queuing data, using the database's powerful data operation and management functions to quickly and reliably carry out the queuing strategy for each department and the entire hospital and the call number processing, which can be conveniently realized by the patient point doctor, the triage desk guide to designate the doctor, the queue / queuing operation and other functional requirements.
F The system is designed with powerful management and statistical functions, providing an effective and convenient means for hospitals to carry out modern scientific management. The establishment of a distributed management of the queuing system system, set up in the hospital and the department of the two-level management system, any section of the computer failure will not affect the normal operation of the queuing system of other departments.
F Full consideration of the reliability of the system work design, with software upgrades when the data automatic protection function, to avoid data loss or damage caused by system upgrades. With decentralized processing functions, in case of computer network system failure, the department computer is still running, to be automatically uploaded after the network recovery of the relevant data.