The first half of the Chinese medicine pharmacy work summary (selected 7)
Light like an arrow, the years have no trace, a period of time has come to an end, recalling the work of this period of time, there must have been a lot of achievements, the development of a work summary. Then how to write it? The following is my first half of the work of the Chinese pharmacy summary (selected 7), welcome to share.
The first half of the Chinese pharmacy work summary 1
20xx, the pharmacy work adhere to the "patient-centered", conscientiously carry out the implementation of this "tree, turn, hurry," the spirit of the teaching and practice movement and pharmacological science related to the movement law. The movement of the laws and regulations. In the center of the leadership and the relevant business section closely **** with. Through the pharmacy of all personnel with the best efforts, cooperation and collaboration, firmly around the center of the work priorities and requirements, the successful completion of the center to the work and goals. The following on the first half of the following:
First, enhance theoretical learning.
This year, my section enhanced business learning, in addition to the various types of learning issued by the higher levels, through systematic learning. Progress in the ideological awareness of the department staff, strengthened judicial awareness, to consciously comply with the law, consciously resist the industry's unethical practices, to the quality of a place, the patient's first concept, dedicated to the patient's work, and do a good job of the first-line window of the pharmacy work.
Second, improve the workflow, improve efficiency.
The focus of the work of the pharmacy is to manage the real-time supply of medicines to patients, through the improvement of the workflow, fully mobilized but the enthusiasm of the personnel, work together to improve efficiency, effectively transformed to the end of the day patients can not pick up the medicine of the hardship to patients, to do the patient does not go through, I do not let go of work for the convenience of the patient. In business, seriously complete the system of ordering all kinds of drugs and project drug prep. For each batch of drugs before warehousing, verify the quantity, outer packaging, labeling and related sheets. Check with the purchasing plan and improve the procedures of storage acceptance registration and naming. Ensure that drugs arrive on the same day and are entered into the computerized system of drug dispensing and the network of the FDA system on the same day. Reasonable estimation of the demand for drugs, in accordance with the requirements of the management of drugs and biological products, to record the indoor temperature records and cold chain temperature records twice a day. We conduct a drug inventory and handover after work every day. Monthly inventory of a large library, report a project monthly statement, to do day-to-day, three months to report a quarterly statement and at the beginning of each quarter to set the next quarter's demand for medicines, to receive drugs, and the demolition of the real-time record of zero drugs, the first half of the year **** issued the project drugs ethylamine pyrazine rifampicin tablets; 55,920 tablets, isoflurane tablets; 28,590 tablets, ethambutol; 9,000 tablets, SM, water, each of the 30 Branch, combination drug HRE; 300 plates, biological finished products issued: 706 imported rabies vaccine, domestic hepatitis B 236, hepatitis B Dan white 25, rabies egg white 157, imported children's hepatitis B 84, imported adult hepatitis B 176, domestic rabies vaccine 3455.
Third, the strict implementation of the procurement of drugs law model, to ensure that the real-time supply of drugs.
Strictly in accordance with the "Drug Administration Law", "Drug Circulation Supervision and Administration Law", "Drug Operation Quality Standards", and other relevant provisions of the procurement of drugs all to obtain a license to purchase goods from the enterprise, the purchase of drugs according to the law to sign a contract, while indicating the quality of the terms and conditions of the package to ensure that the safety of the clinical patients with medication and the supply of real-time, that is, real-time understanding of the dynamics of the demand for drugs in the clinical departments and control of drugs. Feedback after use. Ensure the rationality, safety and patient satisfaction of clinical drug supply. In accordance with the new requirements of the superiors and relevant business departments, the Center has amended and improved the pharmacovigilance drug inventory system.
Fourth, the storage, use, inventory and accounting of drugs.
Enhance the drug storage governance, monthly from time to time on the section of the workflow and the quality of the work of each post to carry out random checks, and supervise the hurried section staff to seriously implement various types of governance systems, in order to further enhance the quality of drug quality management, in the purchase and acceptance, in the library maintenance and other aspects of quality management, at least once a month at the end of the drug storage quality, expiration date, such as inventory. In order not to delay other work, inventory work as much as possible to dominate in the vicinity of the release and after work, in order to ensure the accuracy of the data to ensure the accuracy of the drugs, several times with the daily inventory check, and the results of the reflection in written form to summarize, and real-time retention of the archives, the strict implementation of the operating procedures. Help the finance to do a good job of half-year economic verification of drugs. Everyone in the department should memorize the "Basic Knowledge of Drugs" and be strict with themselves to ensure that no responsible accidents occur. In the issuance of drugs as far as possible in accordance with the expiration date of drugs, the principle of first-in-first-out for the issuance of drugs, to avoid the presentation of obsolete drugs, the strict implementation of the State Drug Administration "Interim Provisions on the Quality Management of Drugs for Use in Healthcare Institutions," the requirements of the Center, which effectively guarantees the quality of the drugs, and guarantees the peace of mind of the patient's use of medicines.
In the first half of the work, there are still a lot of things are not, I will be in the future work to find the reasons, carefully formulated to improve the work system and cut the loopholes in the legal model, to do a better job for the patients, so that the patient is satisfied with the leadership peace of mind, peace of mind is the goal of my section.
The first half of the Chinese pharmacy work summary 2Reviewing the work of the first half of the year, the pharmacy's work by the company's leadership of the strong leadership and concern, by the company's relevant departments of the strong support of the *** with the efforts of all employees, January to June to complete, the turnover of 427,015.40 yuan, accounting for 50.8% of the annual turnover, an increase of 18% over the same period last year.
In May this year, I had the honor to participate in the group company organized by the expansion of training, through training, I have two deep experience:
First, a unit to make first-class performance, there must be a first-class team spirit.
Second, to have innovative ideas and thinking to analyze and solve the problems encountered daily, not a road to black, to convert the idea of innovative development. Looking ahead to the second half of the year, the difficulties.
First, is with the change in health insurance policy, directly affecting the monthly sales.
Second, with the gradual standardization of the management of prescription drugs, in the fierce competition in the market to leave the pharmaceutical company's space is getting smaller and smaller.
In the face of difficulties can only know the difficulties, we have to work more diligently, up and down, *** with the efforts, with a more quality service attitude, quality service quality, open up new customers, retain old customers, through the development of a variety of unique activities to complete the annual sales task.
Summary of the first half of the Chinese pharmacy 3
In the hospital leadership, the correct leadership and strong support of the director of the section, all of our outpatient pharmacy staff *** with the efforts, and actively cooperate to successfully complete the various tasks of the department, and achieved certain results, specifically summed up as follows:
1, monthly organization of personnel to carry out a drug inventory, the strict implementation of the operating statutes, the stock of drugs to do Computer number and the number of objects in line, such as inventory of the number of objects and the number of computers do not match when we have to find the reasons, so that no error occurs.
2, drug management is a dynamic management process. According to our hospital drug varieties, large quantities, fast turnover, seasonal drug characteristics, timely adjustment of the drug consumption plan, so that the drugs will not appear out of stock, backlog phenomenon, to ensure that the clinical departments of the normal use of medication; in order to ensure that the supply of drugs under the premise of as low as possible the number of inventory, not only to save the limited resources of the hospital, but also to ensure that the drug expiration date of the management. The expiration date of drugs is an important part of the quality management of drugs. Drugs should follow the principle of first-in-first-out, and the management of outpatient clinics and rescue carts and standby drugs in each department is an important link to ensure the safety and effectiveness of clinical medication. Therefore, regular arrangements for personnel to go to the departments to check the expiration date of drugs, and timely replacement of batch numbers, to strengthen the turnover of rescue drugs, found that there are recent drugs immediately fill out the recent drug reminder and timely report to the director of the department, at the same time, will be within six months of the expiration date of the drugs on the wall announced, to ensure the quality of the drugs, but also for the hospital to put an end to the unnecessary waste.
3, encountered changes in drug information, timely notification to the clinical departments, and in the pharmacy whiteboard posted notes, so that the pharmacy shift staff can also keep abreast of the situation.
4, the strict implementation of the management system of narcotic drugs, essential drugs and precious drugs, every day according to the prescription check register, check whether the prescription content is standardized and complete, verification of drug inventory, so that the day-to-day accounts are consistent with the goods and timely replenishment of the number of good window medication.
5, in the daily work in strict accordance with the "prescription management regulations" and quality control inspection requirements to do, in each inspection can be calmly dealt with, and access to the inspection team experts praise, and achieved gratifying results.
6, in dealing with errors and accidents can do early detection and early treatment, timely communication with patients, while looking for the root cause of the accident to summarize the experience, learn a lesson, so that we can learn from the warning, to avoid the recurrence of similar errors. Mobilization of all personnel in the pharmacy to have a sense of complement each other, window conflicts, disputes, we should take the initiative to deal with the first time, and strive to nip the problem in the bud, in everyone's *** with the efforts of the outpatient pharmacy over the past six months, the outpatient pharmacy's culpable complaints almost zero, which is the most gratifying progress and achievements.
7, for the outpatient pharmacy newcomers, young people more than the characteristics of the work of teaching is particularly important. Not only should they master business knowledge, but also teach them how to do things and how to behave. Lead interns and new comrades to successfully embark on the pharmacy workstation, combining the theoretical knowledge learned with practical work, so that they will become a qualified pharmacy worker in the future. Usually in the daily work, strictly require them to do things must strengthen the theoretical study of pharmacy, in strict accordance with the post operation norms, the dispensing of prescriptions to do "four check ten right", and develop good professional habits, in the future career path less detour.
8, in order to ensure the normal operation of the daily business work of the pharmacy at the same time, but also attaches importance to the construction of spiritual civilization of the pharmacy, in the hospital under the leadership of the secretary of the branch and the director of the department, and actively participate in the activities organized by the hospital party branch and trade unions, the creation of the "party members to serve as a demonstration of the post", "members of the team". Service Demonstration Post", carefully organized and arranged personnel to participate in the "Harmonious Labor Relations Unit Questionnaire Survey", "Ten Thousand People Questionnaire Survey" and other activities, and take this as an opportunity to vigorously promote the "three twenty articles", "twenty articles", "twenty articles", "twenty articles", "twenty articles", "twenty articles" and "twenty articles". The "three twenty", "xx city health system spiritual civilization service norms" and other content, and constantly improve the outpatient pharmacy window service quality, effectively enhance the image of the hospital, and effectively achieve patient satisfaction.
9, the hospital held the first "xx Hospital Reading Festival", and created a "xx forum", a series of reading activities, outpatient pharmacy comrades actively participate in reading activities, and enthusiastically contributed to, among them, "the power of morality". The comrades of outpatient pharmacy actively participated in the reading activities and enthusiastically contributed articles, including "The Power of Morality", "After Reading" and "Feelings of Red Rock". By participating in the activities, it stimulates the love of the hospital and the department, and turns it into power to put into the service for the patients.
In the second half of the year, we will, as always, strengthen the study, work seriously, and constantly improve the ability to serve, standardize service behavior, accept the supervision of patients, and constantly improve the management system to provide patients with better quality, more convenient, more warm service!
The first half of the Chinese pharmacy work summary 4
The first half of the turn of the year has passed, reviewing the first half of this year, in the correct guidance of the higher leadership, in the company's various departments of the full cooperation in our XX pharmacy all colleagues *** with the efforts of the considerable achievements.
As a store manager I y feel the great responsibility, years of work experience, so that I understand the truth: for a terminal retail store, first of all, there is a professional manager; third, there is a good professional knowledge to do the backing; fourth, there is a set of good management system. Cost accounting is quite important to the pharmacy cost control, minimize costs and get profit-oriented. The most important one is to observe with heart and soul, to communicate with customers, retain new guests and develop into repeat customers, in this way you can do a good job. Specifically summarized as follows:
1. To the quality of drugs as the first, to protect the safety of people using drugs, monitoring the implementation of GSP, always consider the interests of the company, patience and enthusiasm to do their jobs, hard work.
2. Conscientiously implement the company's business policy, while the company's business strategy correctly and timely conveyed to each employee, play a good bridge.
3. Do a good job of the staff's ideological work, unite the staff in the store, fully mobilize and play the enthusiasm of the staff, understand the advantages of each employee, and play its strengths, to do the amount of talent applicable. Enhance the cohesion of the store, making it a united collective.
4. Through a variety of channels to understand the industry information, understanding of the customer's shopping psychology, to know themselves and their enemies, the heart of the matter, reasonable targeting, so that our work is more targeted, so as to avoid unnecessary losses brought about by this.
5. Lead by example, do the staff table handsome. Continuously instill the corporate culture to the staff, educate staff to have a sense of the overall situation, do things from the overall interests of the company.
6. thoughtful and meticulous service to attract customers. Utilizing the initiative and creativity of all employees, so that employees from passive "let me do" to active "I want to do". In order to create a good shopping environment for customers, for the company to create more sales performance, leading employees to do their jobs in the following areas.
First of all, do a good job of cleaning every day, to create a comfortable shopping environment for customers; second, proactive customer service, as far as possible to meet the needs of consumers; to continue to strengthen the sense of service, and to the heartfelt smiles and polite and civilized language (seven words of truth: please, hello, I'm sorry, thank you, goodbye), so that the customer satisfied with the departure of the store.
7. To deal with inter-departmental cooperation, collaboration between the upper and lower levels of work, less whining, more enthusiasm, objectively look at the work of the problem, and with a positive attitude to solve it. Now, the management of the store are data, scientific management, and a few years ago compared to the store manager's work requirements are more stringent, skilled business will help us to achieve the operational indicators.
8. In the current year, although the performance is good, but there is still the problem of customer turnover.
The new year has begun, the results can only represent the past. I will be more skillful and skillful business management of our pharmacy. In the face of next year's work, I am y responsible. To keep a clear mind at all times, clear the work of next year's ideas, focusing on the following aspects of hard work:
1. Strengthen the customer turnover survey and summarize. Find out the reasons for the loss, and improve .
2. Cost control of the pharmacy, minimize costs, and profitability.
3. Strengthen day-to-day management, especially to grasp the management of the groundwork;
4. Internally to strengthen communication with staff, increase staff training efforts, improve the overall quality of staff;
5. Establish a high degree of loyalty to the company, dedication, and the overall situation, all for the sake of the company, for the company to enhance the overall economic benefits.
6. Strengthen the unity and cooperation with various departments to create the most favorable, seamless working environment, remove the discordant notes, play the staff's enthusiasm for work, and gradually become a show team.
Summary of the first half of the Chinese pharmacy 5In the past half year, the Pharmacy Department work to adhere to the "scientific concept of development and build a harmonious society" as its own responsibility, and conscientiously carry out the implementation of the relevant laws and regulations of the management of the drug administration, in the hospital party and government leaders of the care and management of the hospital directly under the leadership of the committee in charge of the relevant functional departments and sections of the strong support. Strong support, closely around the hospital's work priorities and requirements, the entire staff of the Department of unity and cooperation, pragmatic and realistic state of mind, the successful completion of the work tasks and goals. Now the work of the pharmacy is summarized:
First, strengthen the theoretical study, improve the political and ideological awareness of the staff
The Department of personnel to seriously study and implement the "emancipation of the mind, pioneering and innovative", to strengthen the link between theory and practice, study and comprehend the spirit of the Hospital Council and the focus of each stage of the work, and the spirit of the hospital. The spirit of the hospital staff meeting and the focus of the work of each stage, in the busy daily work, without formality, combined with the actual situation of the department to carry out learning and discussion, to stimulate the staff to actively participate in promoting the implementation of the hospital's various reform measures and implementation. Through systematic learning and education, improve the ideological and political awareness of the department personnel, enhance the legal system consciousness, carry forward the spirit of pragmatism, to consciously comply with the law, consciously resist the unhealthy winds of the industry, in order to improve the window service as its own responsibility, wholeheartedly for the patient service, do a good job of the first line of the window pharmacy service work.
Second, improve the workflow, improve efficiency, convenient for patients
The outpatient pharmacy is the pharmacy directly facing the patient's important window, how to facilitate the patient, how to improve the efficiency of the work, is the focus of the work of the pharmacy. With the opening of the emergency green channel in February, our department through the center of the pharmacy and emergency pharmacy merger, post staff integration and a series of measures to ensure that inpatients and emergency patients 24 hours of drug supply, to ensure the normal operation of the emergency process. May, the hospital for the station ` medical insurance patients to open a green channel, the arrangement of the station patients in the inpatient hospital department to see the doctor after registration and payment of fees to go to the outpatient pharmacy to get medication for the To avoid patients running back and forth between the inpatient department and outpatient department, our department took the initiative to change the task of taking medicine for patients in the station to be undertaken by the emergency pharmacy, so that the patients in the station can really enjoy the "one-stop" service, and set up a good image of the hospital. Through the improvement of workflow, reasonable set of windows, mobile staffing, fully mobilize the enthusiasm of all staff, work together, to overcome the difficulties, improve efficiency, effectively change the medicine queue, difficult to get medicine and other phenomena, to provide convenience for the patient.
Three, resolutely implement the drug online procurement, to ensure the supply of clinical drugs
Strict implementation of the drug online procurement, to ensure the quality of the purchased drugs, and close contact with the clinical, timely understanding of the dynamics of the demand for drugs in various disciplines and grasp the feedback of the use of drugs, through the hospital information system will be the supply of drugs issued to the clinical information notification The company's main goal is to ensure the timely supply of clinical medicines.
Four, strengthen the quality of drug management, to protect the safety of patients with medication
In order to strengthen the quality management of drugs in the purchase and acceptance, in the library of maintenance and other aspects of the Department of Drugs has set up a drug quality control group, quality control team members from time to time each month on the workflow and the quality of work of the Department of the work of the quality of the job and supervise the Department of staff to seriously implement the management system, 28 months of the work of the Department of Drugs and Psychotropic Substance Abuse. The quality control meeting is held on the 28th of each month in the whole department, where the quality controllers summarize the inspection results and formulate corresponding corrective measures, and the members of the quality control team supervise the corrective actions. In order to further strengthen the quality management of medicines, according to the requirements of "Interim Provisions on the Quality Management of Drugs Used in Medical Institutions in XX City" issued by XX Municipal Bureau of Pharmaceutical Supervision, a series of management measures such as "Drug Acceptance and Quality Management System", "Drug Storage and Maintenance Quality Management System", "Drug Labeling and Management of Nearly Valid Drugs" and other management measures are formulated and implemented one after the other, which can effectively guarantee the quality of medicines in the hospital and ensure the safety of medicines used by patients. The company's products and services have been widely recognized as the best in the world, and the company's products and services have been widely recognized as the best in the world.
V. Do a good job of monthly drug inventory, to assist the Ministry of Finance to do a good job of drug economic accounting
The end of each month to organize the entire staff of the Department of Drugs inventory, in order to ensure the accuracy of the inventory data, inventory work as much as possible in the near the end of the day time and the end of the shift. In order to ensure the accuracy of the information system drug operation data, three or four times with the information center, the Ministry of Finance, software companies and other communication, and strive to improve the information system, to assist the Ministry of Finance to do a good job of drug economic accounting work.
Sixth, the development of clinical pharmacy services, to guide the clinical rational use of medication, to protect the safety of patients with medication
The Department of Clinical Pharmacy in the implementation of the outpatient prescription evaluation system on the basis of a new clinical pharmacy services, weekly and regularly appointed clinical pharmacists to participate in the examination of the room, the case discussion, and so on, and to further strengthen the hospital's antibiotics rational application of effective monitoring. The company also provides guidance on the rational use of medication in the clinic, which guarantees the safety of patients' medication.
Seven, actively carry out the monitoring of adverse drug reactions
The monitoring of adverse drug reactions into the form of active service. In the daily work, take the initiative to the clinical collection of information feedback after the use of drugs. When adverse reactions to medicines are found, assist the clinic to do a good job of dealing with adverse drug reactions and find the cause, such as the quality of drugs related to the timely replacement of manufacturers to ensure the safety of clinical use of medicines. In accordance with the monitoring of adverse drug reactions, "suspicious must be reported" principle, urge the clinical initiative to fill out an adverse reaction report, the Department of adverse drug reactions in a timely manner to do a good job of reporting the incident network.
VIII, strengthen the business learning, through the internship teaching work, to further improve the level of business skills
The Department of the monthly from time to time through lectures, discussions, circulation and other ways of business learning, in order to improve the level of business skills of the Department of staff. February, the Department of the two undergraduate students of the pharmaceutical preparation program to graduate internship teaching tasks. In February, our department received the task of teaching two undergraduates majoring in pharmaceutical preparation for their graduation internship. According to the school's internship requirements, the department formulated the internship program for the two interns, designated a person responsible for teaching and guiding their thesis writing, so that the two interns and the successful completion of internship tasks and thesis writing, the department successfully completed the task of teaching, the department's staff to take this opportunity to improve their own business level has been improved.
Summary of the first half of the Chinese pharmacy 6In the first half of 20xx, all the staff of the store unity, in accordance with the provisions of the "Code of Practice for the Management of Pharmaceutical Products", from all aspects of strict compliance, to meet the requirements of the provisions of the General Store, and constantly improve their own level of business, to complete the initial sales task. Of course, in the daily work, there are great gaps and shortcomings, against the actual situation of the store, here, the six months of my store work implementation is summarized as follows:
In the operation, the staff on duty uniformly dressed, wearing the induction card, practitioners have qualified health certificates and education and training files. Business premises, storage conditions and facilities and equipment to meet the quality requirements of the drug business. All the systems, account information and other content in line with the GSP requirements.
In terms of improving the business level, we organize regular internal training according to the actual situation of the store itself, to improve the professional knowledge of the sales staff and the skills of reasonable recommendation of medicines, to improve the quality and professional level of sales staff. Some of the customer feedback back to the better drugs at any time to write down and summarize these resources **** enjoy, so that each customer to buy assured that the drug.
At the same time to ensure adequate supply of goods and medicines. For the customer's urgent need of the store temporarily no drugs we can help him from the head office to order, convenient for their timely use of drugs. At the same time, we do smile service, sincere smile in exchange for customer satisfaction, is the affirmation of our work, the good sense of the enterprise, for the company to win more benefits.
In the first half of the year, under the correct leadership of our company's leadership, under the *** with the efforts of all staff, the departments work together, through the *** with the efforts of all staff, to overcome the difficulties, and strive to forge ahead to successfully complete the sales task issued by so-and-so-x. Our staff can study hard in their spare time medicine-related knowledge, combined with work time on Zheng dispensing, improve business quality and professionalism.
Doing business in accordance with the law. Business hours to ensure that there are licensed pharmacy staff on duty. At the same time to do a good job of drug purchase and acceptance records, issued sales vouchers in line with the relevant requirements. According to the provisions of the classification of storage and display of drugs, regular maintenance and maintenance records.4 prescription drugs and non-prescription drugs sold in accordance with the provisions of the standardized and rational allocation of prescription drugs, has been clearly stipulated in the doctor's prescription sales of medicines, all with prescription sales, and after the resident pharmacist review and signature, preservation of prescriptions for checking. At the same time, the establishment of non-prescription drugs counter, labeled with obvious regional identification.
To do honest quality service.
1, drug advertising and consulting services: follow the implementation of the "Drug Advertising Safety Review Measures" and other provisions, not to publish any unauthorized approval of a variety of drug advertising.
2, in the drug sales pharmacists and sales staff to correctly introduce the function of the drug, the main treatment, contraindications and precautions, and provide consulting services. Do not exaggerate the efficacy of drugs, do not use non-drugs as drugs to introduce and recommend to customers. Warm service attitude, civilized language, courteous treatment of customers, service commitments and convenience measures are practical and effective in carrying out the implementation of the box.
3, the drugs are clearly marked, do not take deceptive means of promotion of high-priced or high-profit drugs. Ensure excellent environmental order. The store is clean and bright, no items unrelated to the operation of the pile, no idle people stay for a long time. There is no unauthorized sitting doctor to carry out diagnostic and treatment services.
4, no posting and distribution of unapproved medicines and other products advertisements and brochures.
The first half of the Chinese pharmacy work summary 7
In accordance with the arrangements of the hospital, I now summarize and review the first half of the work, inappropriate outside, please criticize and correct.
The first half of XX, XX pharmacy in the hospital under the leadership of the party and government leaders, under the leadership of the hospital departments, through the pharmacy all comrades to carry forward the hard work and innovation, for the hospital to achieve good social and economic benefits, is now six months of work is summarized as follows:
First, the main practice
(A), seriously study the theoretical knowledge of pharmacy, the scientific concept of development to guide the work, exemplary compliance with hospital rules and regulations, obedience to leadership, transparent management, carry forward the spirit of initiative, in the case of the staff is relatively young, work experience is not very sufficient, the task is relatively heavy, mobilize their work enthusiasm, sincere collaboration, firmly establish "hospital Xing I glory, hospital decline I shame I am proud of the hospital, I am ashamed of the hospital decline," the idea. Through the pharmacy staff *** with efforts, as of June, the total amount of drug sales completed amount of million yuan, than the same period last year, the total amount of drug sales increased by %, has completed the beginning of the year to develop the expected sales target task.
(2), pay close attention to the quality of medicines, strictly control the channels of drugs, adhere to the drug acceptance, receive drugs, send drugs, "three gatekeeper" system, adhere to the pharmacy once a month on the shelves of the drug inspection, to ensure that the quality of the drugs sold. The company has not had any complaints about fake or shoddy medicines in the past six months.
(c), continue to do a good job every day before and after work two small inventory, a weekly inventory, through the implementation of last year's inventory, we that is, the type of drugs, drugs, drugs, drugs, how much to know, but also to eliminate the phenomenon of less drugs, lost drugs.
(d), strengthen safety management, adhere to the pharmacy semi-monthly fire safety, health inspections, eliminate hidden dangers, blocking the occurrence of various types of accidents, the first half of the year, there has not been a safety incident.
(5), actively organize the pharmacy staff's business knowledge and study of laws and regulations to improve the political and business quality of the whole department. I myself also actively participate in the City Health Bureau, Drug Administration organization and other units organized by a variety of laws and regulations training and on-the-job learning, greatly improving their overall quality.
Second, there are problems and improvement measures
In summary, six months we have made certain achievements in the work, but there are still some problems.
(a), practical experience is still lacking, in some aspects of the management of less scientific and standardized. Pharmacy management is not bold enough, pharmacy five female colleagues are about the same age, sometimes in the way of face, in each of their own problems embarrassed to speak, as long as there is no medical disputes, do not quarrel with customers on the line.
(ii), the supply of drugs in the occasional supply disconnect phenomenon, sometimes busy time did not report the need for varieties in a timely manner, in the replenishment of drugs in the link off the hook phenomenon.
(c), the pharmacy external publicity is not good enough, that the hospital pharmacy can not be as big as the outside pharmacy drug advertising, although some publicity, compared with the pharmacy outside the hospital, the form is still relatively simple, to improve the visibility of the pharmacy is not enough to do.
(D), their own comprehensive quality needs to be further improved, especially in their own re-study education did not take the lead, think they can do a good job in their jobs on the line, no long-term vision, learning not to do a good job to help, take the lead.
Next Steps for Improvement:
(a), focusing on shaping the image of the pharmacy staff to further improve the quality of service. Focus on strengthening the image of the pharmacy staff awareness, in the pharmacy staff to establish a "hospital window" consciousness. Further standardize the service language, and strive to be a hospital benchmark.
(b), strengthen personnel management, and resolutely put an end to all kinds of friction and disputes with customers, strengthen personnel training, in the first half of the good momentum, further refine the management system, so that the hospital's reputation in the first place, adhere to the principle of exemplary leadership in the work, strict management.
(C), timely understanding of the types of drugs, how much stock, at any time to report the need to replenish and update the drugs.
(D), within the scope of maintaining the image of the hospital, to increase publicity, improve visibility, and really let the customer feel the "benefit", "people's hearts".
(5), the use of rest and off-duty time to participate in hospitals and health systems and other organizations of various types of training to improve their own quality, drive the pharmacy staff, so that the pharmacy is more harmonious and healthy development.
Third, the second half of the work intends to:
Achievements only represent the past, I will take this as a starting point, modesty and caution, guard against arrogance, and constantly improve the management of the pharmacy, and strive to improve the business capacity, and constantly improve the sense of service. In the second half of the work, determined to do the following five points:
(a), actively participate in the health system and hospitals organized by various types of business learning, encourage pharmacy staff to participate in professional qualification exams to improve their own business level. Further strengthen the sense of service, improve service quality, to achieve patient satisfaction, leadership satisfaction and their own satisfaction.
(ii), keep the work responsibility unchanged. Drug storage to do neatly and placed in accordance with the class; prescription pickup to do conscientious and responsible, each prescription and doctor's orders to do a careful check, the health insurance medication to strictly health insurance policy, found that the problem in a timely manner with the doctor to contact, to prevent the occurrence of errors and accidents.
(C), the purchase of drugs to do have a plan, there are arrangements. Timely grasp of the development of new drugs, often to clinicians to understand some of the clinical response to new drugs, according to the patient's demand for medication, and gradually on the varieties of drugs, dosage forms, such as replacement and update. In-depth market research, a comprehensive grasp of the city and Shijiazhuang City, the major pharmacies of the type of drugs, in order to further improve the types of drugs, in order to maximize the truncation of the outflow of prescriptions.
(d), strictly the drugs out, into the warehouse, so that the drugs out, into the records, accounts, audits, details; resolutely do not know the manufacturer of the drugs do not enter, the quality of the refusal to accept, the monthly validity and quality of the drugs to carry out a validity and quality checks to ensure that the validity of the drugs and the quality of drugs to ensure that the safety of the clinical use of medicines; on the expiration date and the deterioration of the drugs reported in a timely manner, according to the provisions of the treatment.
(e), strengthen the security consciousness, the existence of security risks in the pharmacy to do regular checks, the summer is coming, rainfall and lightning is more, to ensure that weekly inspection of the pharmacy facilities; do a good job in fire prevention, burglary, electricity, to ensure that the safety of the accident-free.
In short, XX pharmacy in the hospital under the correct leadership of the party committee, in the pharmacy under the concerted efforts of all staff, will be able to the annual sales task over the completion of the good, the pharmacy to do a better job. Thank you all!
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