Let's go deeper into the analysis of why there is a stage station this kind of product in the Zhihu got 99% bad reviews appeared.
Things have to start in 1979, there is an old man in the South China Sea to draw a circle ...... (sorry, wrong, again!)
To start from 13 years "CPPCC member Zhang Near East: let the" last kilometer "logistics smooth up". Suning Yuncheng Group Co., Ltd. chairman Zhang Near East is participating in the National People's Congress, actively participate in politics, advice and suggestions. This time, he has long been concerned about his proposal on the logistics industry again put forward suggestions: smooth "last kilometer" logistics, to protect people's livelihood with high quality and low prices. In the same year, Cainiao network was established on May 28, 2013, the shareholders in addition to Alibaba, Yintai, Fosun, but also includes Fuchun investment, Shunfeng and three one (Shentong, Yuantong, Zhongtong, Rhyme) and so on. And as early as September 2012, China Postal Express launched - "Courier Easy" intelligent courier cabinet with the leading edge of technology, creating a new field of courier cabinet.
We can see that no matter whether it is the courier cabinet and stagecoach, their appearance is to solve the last kilometer to the last hundred meters of the problem appeared. At this time, you may have questions, is not 2013 before the express delivery model can not continue to be used? Why the previous courier delivery mode will appear delivery difficult problem?
Things go back to 2013 years ago, when the market courier delivery process is this: distribution warehouse ----- courier primary site ----- courier secondary site ----- courier, the problem appears in the courier secondary site ----- courier here. Because of the parcel to reach the network of time problem limitations, many courier parcels can be in the morning 8:00-9:00 to reach the courier network even if normal, and then the parcels need to be in accordance with the area of the courier responsible for the sorting, sorting. So a courier can go out at 9:00 -10:00 is a relatively fast pace.
But the time of day is limited, each piece of delivery is also time-consuming. If the delivery time of an express parcel is three minutes, the courier in the case of door-to-door delivery of the limit of a day can only deliver about 150 packages. Three minutes of delivery time is still considered relatively smooth, some recipients may not be at home need a second delivery, some may need to wait 5-10 minutes. In the case of not taking into account the collection (to know that the collection is the main source of income of the courier), according to each parcel delivery fee of 0.8 yuan - 1 yuan to calculate, a courier can only get a month of 4500-5000 or so. You should know that in the courier industry, the four-way but there is no so-called five insurance and one gold, the salary is your delivery and collection, without any other benefits. About no stage and express cabinet courier is how to send a piece of reference:
Want to know, in the absence of the birth of the bird, the domestic courier is how a "jianghu"?
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In the case of the site owner can not earn money and courier pay income is not proportional to the situation, resulting in the entire express industry vicious circle. Courier companies in order to capture the market desperately low cost of collection (bulk is not included, bulk price is almost no big fluctuations, has been maintained at the normal level, so that the collection is the main source of income of the courier).
In 2019 there are still some special areas where bulk dispatch prices are as little as a dollar or so. To know the courier to get their hands in the middle of the dispatch fee is also separated from the primary site and secondary site, each site to make money in the middle. So to the courier in the hands of the fee is not much. Courier threshold is extremely low, the personnel flow is very large, in fact, until now will often see XX courier level outlets boss run away news, to know that investment in a courier level outlets need hundreds of thousands or even millions of dollars of investment.
And the news of the outlet bosses running away in the early years as many as possible. The impact of the greater lead to the Postal Administration to take over: "Shanghai 16 years X pass boss run away", "Nanjing 15 years X pass boss run away". Padding so much, just to elaborate a fact: the last kilometer of the delivery of the courier difficult problem is real. Of course consumers can not go to understand the difficulty of the courier and courier outlets, after all, the provisional express delivery bill is also clear that the delivery of express parcels is the legitimate interests of the recipient. But you can not say you do not care, this thing does not objectively exist.
The above has been roughly speaking about the courier cabinet and station is born in what kind of market environment, we will talk about the courier cabinet and station and the conflict of the recipient.
When the development of courier cabinets and station's original intention is only to facilitate those who are not at home in a timely manner to pick up the courier, can greatly enhance the courier's delivery speed as well as more secure protection of the recipient. It is in the premise of home delivery added an option to help those who are not at home to safely store the courier. All courier cabinets and stations in the receipt of express delivery, the terms of service inside the provisions of the courier will be placed in the courier cabinet and station need to obtain the consent of the recipient. That is to say, if each courier in strict compliance with the relevant terms of service in the case will not appear to need to be delivered to the door of the courier was in the case of unknowingly sent to the post or express cabinet.
Now the second problem arises, the previous mentioned is the site income is too low and the courier income and expenditure is not proportional to the problem caused by the delivery of difficult. Now there is: when the express locker and station after the large-scale deployment, the site and courier have tasted the "solution to the last kilometer" project implementation of the sweetness. How long does it take to put a courier into an express cabinet? Skilled hands only need about 10 seconds to complete a package put. And how long does it take to put a hundred couriers to the post? The answer is only 30 seconds. In such a highly efficient "delivery" situation, more and more couriers choose to ignore the terms and conditions, directly to the region of the express delivery are placed in the express cabinet or station inside. This will allow more time to receive the goods.
Knowing that a hundred express if all put inside the station, the cost of the courier is only 50 yuan -60 yuan, and a super 2 kilograms of receipt courier can get 8 yuan -10 yuan commission. The time saved can be more to collect pieces. In this way, the courier to the secondary site to create more income. This leads to the situation is that the secondary site and courier can get more income, but lead to a large part of the people do not enjoy the "home delivery" service.
The courier cabinet itself is limited by its own conditions, the affected recipients are not particularly large, on the contrary, the post station, the same area of the case, the number of post station is 5-10 times the number of courier cabinet. Coupled with the fact that the station needs people to operate, the behavior and style of the station owner have a direct impact on the recipients. This adds up to a large number of recipients of the stagecoach dissatisfaction and resentment.