Operation work summary and plan Part 1
First, the department held a half-year work conference to convey the implementation of the spirit of the airport half-year work conference.
July 7, Operations Management Department in the Department of Transportation and Security conference room held a staff meeting to summarize and review the first half of the work and the second half of the work of the mobilization and deployment of the department of all employees attended the meeting, the meeting briefed the first half of the airport transportation production of the relevant situation and the second half of the work of the specific arrangements and the airport listed, the latest progress of the restructuring of the request for everyone to unite their hearts and minds, in order to successfully complete the airport of all the transport production targets. The meeting was informed about the first half of the year and the specific arrangements for the second half of the year, as well as the latest progress of the airport listing and restructuring.
Second, the compilation and completion of ISO9000 departmental management manual.
? Handbook" on the Department of Operations Management of the departmental functions and authority, job setup and standards, job responsibilities and conditions for a clear description; on the department's work procedures, rules and regulations made clear; on the use of the work desk accounts and forms to make specific provisions. The Manual also covers a series of departmental management systems, including the receipt and dispatch procedures, workflow, service quality inspection system, ramp inspection system, operation supervision and inspection means, operation supervision mode, attendance system, training management system, etc., which lays a solid foundation for the standardization of the departmental work, standardization and scientific management.
Third, to strengthen the terminal health, service quality and ramp inspections.
According to the beginning of the year to develop the "innovation and enhancement of the year" overall objectives and deployment, combined with the actual, innovative development of the "3 check + double supervision" model, the supervisor against the checklist item by item implementation, to ensure that the weekly and comprehensive at the same time taking into account the pertinence of the process standardized management. Process standardization management. Since the mode of operation, has been issued a total of more than 30 rectification notice, terminal health, service quality to further enhance the operation of the apron further standardized.
Fourth, the organization of the board units of hidden trouble detection and management of special action.
In order to conscientiously implement the spirit of the State Council General Office of the document, the full implementation of the airport "_年度安全生产隐患排查治理暨百点排摸细查治隐患工作实施方案 "的要求，针对高温、台风汛期临近、航延多发等情况，根据机场安全委员会部署，运营板块各单位开展了近一个月的安全生产隐患排查治理专项行动。 After receiving the notice, the units immediately set up a relevant work leadership group, focusing on combing the implementation of various safety measures, and seriously investigate the accident potential hazards, the activities of the units *** check out 83 problems and hidden dangers, of which 64 have been completed rectification, and the remaining 19 need to be resolved by the higher level of the project is to grasp the development of perfecting the corresponding rectification measures, and strive to complete the rectification as soon as possible to ensure that the activities to achieve tangible results.
Fifth, actively do a good job of security checks.
According to the deployment of the airport, the Department of Operations Management, in conjunction with the actual, to carry out "check the ideological understanding, check the allocation of resources, check the rules and regulations, check the safety chain, check the facilities and equipment, check the key sections and personnel, check the implementation of the responsibility to implement, check the implementation of the rectification and implementation of hidden defects," as the content of the safety inspection activities. By carrying out safety inspections, and further implement the safety leadership responsibility, supervisory responsibility and employee safety responsibilities; through in-depth search for safety production hazards and management weaknesses, the development of effective corrective measures to ensure a smooth transition of the department's safety work.
Sixth, the completion of the apron site supervision and rectification work.
According to the spirit of the Zhejiang Bureau of invention of electricity (_) 116 telegram, on which "the implementation of on-site supervision of the apron is not in place, the department's responsibilities, staffing and accounting records need to be improved, the lack of effective performance assessment mechanism" part of the rectification, after the preliminary research and mapping, in the original safety services supervisory office. On the basis of preliminary research and mapping, the "Operation Supervision Office Work Responsibilities", "Safety Supervision Work Responsibilities", "Ramp Patrol Supervision System" and other normative documents related to the daily work of the Supervision Office were formulated and immediately incorporated into the airport iso9000 management system and formally implemented. After that, on the basis of clarifying the relevant duties of the department, the supervision work of Hangzhou Xiaoshan Airport and Wenzhou Airport Ramp was examined. According to the actual operation of Ningbo Airport Ramp, the Supervision Office formulated four kinds of checklists required for daily supervision, such as Ramp Safety Comprehensive Checklists, Operation Time Limit Specialized Checklists, Equipment & Vehicle Specialized Checklists, and Personnel Attire & Wear Checklists, etc., which were formally started to be operated on a trial basis in June. In the process of operation, the department has tracked the actual operation and implemented dynamic management. In order to facilitate operation, the checklists were moderately adjusted in early September, culminating in the formation of the "Comprehensive Ramp Checklist" and "Flight Sampling Checklist". At present, this work has played a positive role in improving the accounts, making up for the inspector's operational deficiencies, and discovering and dealing with problems in the operation in a timely manner.
Seventh, collect and summarize the board of each unit of the "innovation and enhancement of the work of the year", and supervise the next step in the arrangement.
In order to implement the spirit of the airport work conference, and actively respond to the Ningbo Municipal Government's "innovation and enhancement" activities related to the requirements of the Department of Operations and Management at the beginning of the year to formulate the "innovation and enhancement of the year" activities of the overall program, the purpose of the activities, the content and the relevant The purpose, content and relevant requirements of the activity were sent to each unit of the board. The other day, the Department of the plate units of the activities carried out to check, and the activities of the stage summary notification of the units.
Operation work summary and plan Part 2
First, the main work review
(a) job adjustment before the work of the Ministry of Human Resources
1, according to the company issued by the business indicators, the preparation of collation of the Group's companies under the management of the target responsibility of the position.
2. Recruitment
With the rapid development of the Group's companies, the business volume continues to expand, more vacant positions in each department of each company, the demand for personnel is large and urgent, so the Human Resources Department has invested more time and energy in personnel recruitment work. According to the company's personnel needs, the Ministry of Human Resources in line with the online search, newspaper recruitment, internal recommendations and other methods to seriously complete the recruitment of personnel required by the company.
3, training management
In order to make the company's managers at all levels familiar with the company's rules and regulations, recognize the management responsibilities, enhance the sense of mission of the company's employees, the beginning of the year, the organization of all employees for a one-week centralized training, mainly on the company's "corporate culture," "the company's basic system," "how to become a good manager," "to build a first-class staff team, Implementation Capacity Enhancement Training", etc.; according to the examination documents issued by the Examination Center, timely issuance of examination notices, and assist the applicants to complete the registration work. The first half of the group company **** there are 19 people applying for the second level constructor, 8 people applying for the first level constructor, 11 people applying for the registered security division.
4, separation management
Handle employee separation procedures, exit interviews, to avoid labor disputes. As of June, the group company **** there are 50 people left, the separation rate is as high as 24%, management staff and grass-roots employees accounted for half, the peak of the departure for the end of the winter break in March, accounting for about 50% of the rate.
(B) post adjustment logistics park investment operation
Due to work adjustment, I was adjusted to the Oanda logistics investment operation department on September 8, and work so far, due to the Oanda leadership team and investment operation department colleagues of the investment of the pre-basic work is very solid, very effective, so that the latter part of the investment is relatively smooth, and achieve better investment performance.
1, completed the "Eurasian International Logistics Center Feasibility Study Report", "Eurasian International Logistics Center Project Plan" finalized; "Investment Manual" finalized and printed and a lot of use of the "Investment Manual" to carry out investment work; the production of the company's cultural wall and on the wall.
2, the completion of the company's logistics park investment target merchants research, visits, talks and other work, the merchants put forward a summary of the issues and answers, and completed the classification of customer information, archiving.
3, completed the logistics park investment focus on the target merchants on-site negotiations to determine their investment intentions and deposit collection signed a letter of intent.
4, completed the southern suburbs of Urumqi yard, Yazhong machinery market, South China market, large machinery market, Urumqi Saibot Auto City, Shihezi and Karamay automobile trading market research visits, for the park's investment in the work of laying a good foundation.
Eurasia International Logistics Center in the first phase of the land logistics park *** started construction of 16 single building, divided into large machinery area, automobile trading city, auto repair and auto parts area, logistics information service area and living area of the five blocks, *** counting the development of leasable stores 577, currently to investment completed 438, the remaining to be invested in the empty store 139, store investment completion rate of 82%;
In addition, the company's research visits to the South China market, Ushi Hezi and Kelamayi auto trading market research to lay a good foundation for investment. p>
In addition, the company according to market research, and the development and construction of the steel market trading area and iron processing area. Steel market trading area and iron processing area *** construction of 74 offices, the current investment completion of 58, the remaining 16, office rental fees *** totaling 301,500 yuan. Steel market business site leasing area of 97,100 square meters, *** counted 1.375 million yuan to collect business site leasing fees.
Second, other aspects of the report
Because currently serving in the Investment Promotion and Operations Department, the heart of the matter is how to successfully complete the investment work in the park and how to deal with the problems encountered in the investment process. The following are some of the problems they encountered and immature ideas, hope that the leaders correct.
1, a land logistics zone development and construction of 16 single building failed to deliver according to the pre-publicity as scheduled, which has a certain impact on the booking of store tenants.
2, because of the peer "Northern Xinjiang Mechanical and Electrical Trade City" investment, in our original tenants have a certain impact on the individual store has been set in the company's return visit to the tenants implicitly expressed the request to withdraw from the idea. Therefore, the company is now fully grasp the progress of the project, grab the time, as soon as possible to let the commercial tenants smoothly move in and operate, so as to form a strong business atmosphere.
Sincerely hope that the group's efforts to strive for the park in May 20_ before the overall opening, so as to establish the Eurasian International Logistics Center in the northern border logistics industry's leading position.
Third, there are shortcomings and the direction of future efforts
Over the past year, although we have done some work, made some achievements, but there is still a big gap with the company's higher leadership requirements, the main manifestation is to be satisfied with the completion of the tasks assigned by the higher-ups and routine business work, bold work is not enough.
Leaders, I will take this report as an important opportunity to do a good job of summarizing, in accordance with the Group's deployment and requirements, and seriously plan their own work this year, and strive to have a better report in the next year's report on the results of the report to you.
Operation work summary and plan Part 3
20__ the first half of my production leave, July back to work. Half a year, under the correct leadership of the company, I work in accordance with the company's work spirit and work deployment, adhering to the spirit of unity and cooperation, hard work, hard work, conscientious and hard work, better completed the work task, achieved certain work results, and contributed to the development of the company. Now 20__ year personal work specifically summarized as follows:
First, seriously study, improve their own quality
20__ year is the development of the company's big changes in the year, the company's operations management model, operating system, the gradual improvement of the system and workflow, employees change their mindsets and enhance the enthusiasm for learning. For faster and better integration into the company team, for the future work to make a good pad, I step up the time to study, seriously study and familiarize with the company's rules and regulations and workflow; understanding of the company's corporate culture, in order to improve their own quality. In the actual work, I work around the target task, to the company's rules and regulations as a guideline, strict requirements for their own, and strive to faster and better completion of the work task.
Second, work hard to complete the project tasks
In accordance with the gold leaf urban beauty neighborhood project sales time node progress, I participate in the project demonstration area, sales center and the model room of the symposium three times and form the minutes of the meeting; participate in the design of the design department of the design communication will be, the program design review will be with the sales agency to form the project demonstration area of the viewing channel packaging program recommendations, project packaging recommendations for the demonstration area, the project finishing I cooperated with the sales agency to form a proposal for the packaging program of the viewing channel of the project demonstration area, a proposal for the hardcovered room of the project, a proposal for the guide system layout of the demonstration area and a proposal for the production of the model size base of the project, and reported these proposals to the head office. I improved the first draft of the 100 sales questions, sales forms and sales site material lists. Responsible for participating in the management of the sales agency, to do a good job of weekly sales weekly meeting to prepare for the meeting, and the formation of the minutes of the meeting 21; to do a good job of monthly marketing monthly meeting to prepare for the meeting, and the formation of the minutes of the meeting 5; the sales agency's work plan and the completion of the situation to do a one-by-one check, there are problems in time to give feedback, to avoid the disconnection of the marketing work.
I participated in the tea garden project market consultant procurement review meeting, and is responsible for the review meeting bid opening work; participate in the tea garden project product positioning program symposium and the formation of the symposium minutes; with the head office to investigate the City Council Cuntan project plot situation, collect project feasibility study report of the plot picture, market information, project situation information. At the same time, I actively assist the company to do a good job in system construction, adjust and modify the sales site management system, sales penalty management regulations, publicity and promotional products management system and other related systems, and go to the company's submission, system approval process, so that the company's management system is more sound and perfect.
Third, strengthen the management, do a good job in the daily work of the department
In the daily work of the department, I participate in the weekly departmental work meeting, complete the minutes of the meeting 24. Completion of the monthly work summary plan, quarterly summary of work to fill out the *** count 9. Monthly preparation of departmental office supplies application plan reported to the Ministry of General Affairs, every day to do a good job of work diary. Work to strengthen management, to do any one of the work has a plan, have a goal, in accordance with the requirements of the comprehensive audit of the department involved in the issue of one by one check, complete the self-inspection and rectification of the situation description, write a good comprehensive audit summary of the work reported to the company.
Fourth, hard to learn, and actively write all kinds of manuscripts
In order to understand the country and the city's real estate new policy, grasp the current situation of the city's real estate, and analyze the future development trend, I adhere to the regular study tour of the city's high-end real estate and hardcover property, and timely write a study tour report; visit the fall of 20__ real estate fairs, write real estate fairs briefings; for everyone to exchange references. I actively participate in the company's organization of development training and gardening, landscape, computer operation, application writing, doors and windows selection, work system, submission process and more than a dozen training to improve their work skills; also in the company's training sessions on the project sales site packaging for the lecture, to the company's bulletin board to submit 2 articles, respectively, "20__ years of real estate autumn fair briefings
Fifth, there are shortcomings
20__ the second half of the year, I worked hard, although according to the work plan to complete all the work, to achieve certain results, but there are still some shortcomings, mainly in the implementation of the continuity of the work plan is not enough, the level of real estate marketing expertise to be improved, these shortcomings need to be effectively in the future work. These deficiencies need to be improved and improved in the future work.
Sixth, 20__ year work plan
20__ year, I want to recognize their own work positioning and work objectives, clear work ideas and work concepts, invigorate the spirit of work, drum up the work of the work of the work of the work of high efficiency. To strengthen marketing expertise, marketing management and customer management and other related knowledge training and learning, learning the industry benchmark enterprise work mode and standards, the establishment of a variety of work templates and data base and apply to the actual work, effectively improve the level of real estate sales planning, management of sales agents, improve the department's daily work efficiency and quality of work, and strive to achieve better results than in 20__.
20__ year passed, the face of the new 20__ year, I want to in the company under the correct leadership, in the support and cooperation of colleagues, more hard work, quality and quantity to complete the tasks assigned by the company, and strive to do the work, for the rapid development of the company to make their due efforts and contributions.
Operation work summary and plan 4
Time flies, come to the company has been nearly two months. My job position is e-commerce operations specialist. During the trial period I learned a lot of things, and actively assist with other colleagues in the department to complete the daily work. In the help of leaders and colleagues, I continue to learn and improve their work ability, in line with the work of serious and responsible attitude of excellence, seriously complete the work undertaken by their own work, the work capacity has been improved, for the future better work to lay the foundation, the following is a summary of my personal work.
1, understand the company profile. Starting from August 6 into the company to work, because I just participated in the social work soon came to the company to work, so the first step in coming to the company in the department under the guidance of colleagues to understand the company's profile, to complete the learning tasks issued by the company to master the office required to know should know. Through the learning system inside the learning task, the company's development and planning has a more in-depth understanding.
2, through the daily work of learning and accumulation, I have a more profound knowledge of e-commerce operations. The first contact with this work, the company all for me, both fresh and everywhere there are challenges. During the period, the work experience is not easy, feel overwhelmed in the early stage, e-commerce operations jobs in the implementation of some tasks in the implementation of some of the problems will always be encountered in the work process is also learning while practicing, so that some of the work to implement the longer time, slower progress, which is the main shortcomings of my work, I will continue to ask for advice and learning, as soon as possible to complete the task.
3, statistics daily online sales data, timely understanding of the region's branches of the sales progress, to understand the company, the brand sales rise or fall.
4, coworkers get along very well, but at work because of personal or environmental reasons, in addition to the main work of the arrangement of communication with the leadership of the time is relatively small, and sometimes the implementation of the work will be affected, I will pay attention to this aspect of the problem in the future, to increase mutual communication.
From the first day of employment to the company has been two months, for the current job situation is still relatively satisfactory. Just entered the company before the e-commerce understanding is relatively small, so after coming here is to enrich their knowledge. These two months for the level of operation has improved, the ability to get further upgraded. After two months of their own efforts and the help of colleagues, I have a better ability to deal with the work, familiar with the work of the operation process, I hope to get the company's recognition as soon as possible; at the same time, more clear about the positioning of their own work, the company's environment and jobs suitable for my career planning direction. Seeing the rapid development of the company, I am very proud, but also more eager to work as a full-time employee here, to create value for the company, with the company together to look forward to a better future, in order to realize the dream of Suning to contribute to their own modest contribution.
Operation work summary and plan Part 5
Time flies, another year has passed, recalling this year's work, success and failure co-exist, excited and frustrated, but no matter what, in this year I completed the tasks issued by the company, but also to complete the year's work plan, a huge harvest. The following is my side of the work since the summary:
First, learning and improving
As a sales, always need to learn, learning the company's new products, new uses, this is one aspect; learning different sales techniques, always only a rhetoric is not to persuade a lot of people, only to continue to find ways to find the books, from the seniors there to feel his excellence, in order to The only way to improve yourself is to keep finding methods from books and feeling the excellence from seniors. The process of practice is also a test of their own learning, how much you have learned, the performance of the answer will be presented in front of everyone. Only a combination of learning and practice, improve their own quality, personal cultivation, in order to create success.
Second, the feelings and experiences
This year, more than a year, the idea of continuous progress, closely follow the development of the company, and actively respond to the instructions given by the leadership. In the face of increasingly fierce market, especially in the open environment, the courage to innovate, the development of the company to put forward their own proposals. For a market full of competitiveness, our company's products in the quality of no one, but in the novelty, there may not be too many changes, from this point of view, I mentioned to customers the most is the use of years, with excellent quality, is a word of mouth first company. In this aspect of the customer, I listened to the advice of my predecessors, in accordance with their own understanding of the product, locked in a portion of the population, compared to the previous sales have improved.
Third, shortcomings
1, for sales, articulate, articulate this I have not reached the requirements.
2, on their own reflection is not enough, and is not good at self-summarization, always have to remind colleagues where to do bad and not right.
3, the work attitude is sometimes not correct, the ideological awareness needs to be strengthened.
4, and the customer's communication is not deep enough, stay on the surface, and for the customer's specific needs are not very clear.
Fourth, the New Year's plan
First of all, do a good job of the new year's work schedule, set up a personal goal. For their own still need to learn the place to actively seek advice from colleagues, looking for books to enhance their professional skills.
Secondly, while maintaining good old customers, looking for new customers, looking for opportunities to further promote the company's products, not only limited to a part of the population.
Finally, it is necessary to strengthen the awareness of the ideological aspects.
This year is a challenging year, but also a year of struggle and struggle. I have fallen, but then climbed back up, I have failed, adjust the mindset is just one more time, there have been times when I wanted to give up, but again and again revitalized. I hope to be more driven and new in the new year than the year before.
Operation work summary and plan Part 6
Time flies, along with the approach of the New Year's bell, nervous, full of 20__ year is about to pass. We are about to usher in the bright and hopeful year of 20__. Calculated that I have joined the life of more than 4 months in the blink of an eye to the end of the year, these 4 months is an important part of my life journey, I live, study and work with comrades. Each other to establish a deep friendship, at the same time in practice to hone the ability to work, so that my business ability has improved greatly, of course, this is with the help of the higher leadership and the support of everyone is inseparable, I hereby express my deep gratitude! I feel very proud as a member of the Life Heilongjiang Branch Operations Department.
I now summarize my learning and work in the past six months as follows:
First, through the study and understanding of life's corporate culture, business philosophy has a more profound understanding. Life to "work together to enhance the value of life" as the concept of "integrity, innovation, efficiency, *** enjoy" for the purpose of business, adhere to the careful management, prudent management, give full play to the advantages of talent and business advantages, with the products and services in the highly competitive
The company has won a place in the life insurance market with its products and services.
As the saying goes: "Live to learn, learn to grow old", in this kind of excellent enterprise to be more strict on themselves, and strive to improve themselves, so that they can keep up with the development of the company. Strengthen theoretical learning, first of all, from the ideological importance. Theory from practice, and above practice, through learning to improve their business knowledge and skills. Strengthen the learning to be implemented in action, I am a new employee in the insurance knowledge and skills are still lacking, so the work for their own work, systematic learning, understanding and mastery of business knowledge, so that they can familiarize themselves with the work as soon as possible, less detours.
Second, I am in the customer service position is the phone call back and security post, in the business learning, I am modest to the side of the colleagues to ask for advice, through the more see more listen more think more ask more do, and strive to make their own in the shortest possible time to familiarize themselves with the work environment and content. During this period of time, I have learned the rules of call center, rules of personal insurance preservation, operation process of personal insurance preservation, comprehensive inquiry process of group insurance, principles and process of new single return visit, learning of return visit techniques, complaint handling process, service standards, etc. I have also participated in many telephone calls organized by the head office. The department also participated in the telephone preservation meeting training, preservation and terms and conditions examination organized by the head office for many times, and the examination results were excellent. Customer Service Department in many of the head office organization of the examination results excellent, and by the leadership of the commendation.
From the early days of opening to the present personal insurance, bank insurance need to call back *** counted 628, *** made more than 1,300 calls, the success rate of call back in more than 90%. The operation of accepting and entering the insurance case can be skillfully and accurately completed. In the completion of daily work at the same time, the head office and the Operations Department of the daily report, the completion of the monthly statement can be quality and quantity. However, there are also many shortcomings in the work, sometimes in the event of impatience affects the quality of work, due to the lack of work experience to deal with some of the work of the relationship is not yet comfortable. In short, there are many things to learn and improve.
I abide by the company's rules and regulations, not late, not early departure, something active leave. Respect for leadership, solidarity with colleagues, people sincere, harmonious interpersonal relations, in the study can consciously complete the leadership of the learning tasks assigned, the collective organization of the department of learning and personal self-study combined, on the one hand, actively participate in the department of the centralized organization of learning activities, on the other hand, according to the actual needs of the work, self-study of knowledge and constantly absorbing new knowledge. In terms of work, we can do a good job within the scope of responsibility and leadership of the work assigned. Take the initiative to complete the tasks.
Third, because we are a new company is not a lot of experience, it is necessary to strengthen the communication with the brother company, found that the problem is solved in a timely manner, to learn from the strengths of others to accumulate our experience. In some data extraction, sometimes there will be a lot of the same data, which will cause inaccurate statistics, I hope it adjusts the system to make data extraction accurate.
In the future work, I will redouble my efforts to learn the business knowledge, give full play to their own strengths for the company to make more contributions, and seriously do their own work to do a better job.