"12315" consumer complaints and reporting line telephone, is the State Administration for Industry and Commerce in the former Ministry of Information Industry under the strong support of the decision to set up in the country specializing in accepting consumer complaints and reporting of special telephone numbers.
In order to effectively solve the majority of consumers, "difficult to complain" problem, timely, convenient, fast acceptance of consumer demands, March 15, 1999, the State Administration for Industry and Commerce in the former Ministry of Information Industry, with the support of the Ministry of Information Industry, the opening of a unified nationwide 12315 special telephone number for consumer complaints and reports. All levels of industrial and commercial administrative organs to 12315 telephone as a basis, the establishment of modern information technology as the main means, set acceptance, investigation, supervision as one, covering the country's urban and rural areas of the 12315 consumer complaint reporting service network.
The opening of the 12315 special number further smoothes the channel of consumer demands, and makes it more convenient for the industrial and commercial departments to receive and deal with consumer complaints and reports in a timely manner, better protects the rights and interests of consumers, cracks down on the production and sale of counterfeit and shoddy commodities, and investigates and handles all kinds of economic violations in a timely and effective manner, and plays an active and effective role in maintaining the market and economic order in a fair and just manner, and in promoting the healthy development of the economy. Positive, effective role.
The following cases should call 12315:
1, when your rights and interests are infringed upon, and the party being complained against belongs to the jurisdiction of the administration for industry and commerce;
2, when you are in the process of consuming, and your lawful rights and interests are infringed upon;
3, when you find counterfeit and shoddy goods and the production and sale of counterfeit and shoddy goods of the " den"
Please call 12315 complaint reporting phone, we will help you mediate disputes; such as the discovery of economic violations, we will investigate and deal with in accordance with the law.
The correct way to dial 12315:
After dialing 12315, if you need to file a complaint or report, please answer the questions according to the staff's prompts, truthfully state the facts of the complaint, the reasons for the complaint and the request for the complaint, and state your name, address, telephone number or other contact information and the name, address and telephone number of the party to be complained.
Legal basis:
The People's Republic of China*** and the Protection of Consumer Rights and Interests Act
Article 36 Consumer associations and other consumer organizations are social organizations established by law for the protection of the lawful rights and interests of consumers of goods and services for social supervision.