First of all, promote the normalization of telemedicine services, expand the coverage of telemedicine, and enrich the content of telemedicine services. Establish a telemedicine working system, promote the normalization of telemedicine services, and focus on developing telemedicine collaboration networks in remote areas of primary medical institutions and tertiary hospitals. , qualified tertiary hospitals should actively establish telemedicine centers, promote the service model of "primary examination and superior diagnosis", and improve the ability of primary disease diagnosis. Qualified medical institutions can explore the use of mobile terminals to conduct remote consultations. For chronic diseases such as diabetes and hypertension, a continuous telemedicine service platform is established in medical institutions and patients' homes to improve the continuity of disease management and patient compliance.
Then the subject of medical complaints is a diverse highlight. Extend from patients to doctors, hospitals and government departments, protect the privacy and legitimate rights and interests of patients and medical staff related to complaints, maintain normal medical order, maintain social stability, unblock complaint channels for medical institutions, and standardize complaint management. It is hoped that the "Complaint Management of Medical Institutions" After the implementation of the Measures, it can promote the safety of medical diagnosis and treatment services, ensure medical safety and the health of the people, and make it easy and affordable for ordinary people to see a doctor.
Secondly, driven by policies, the anesthesia and pain clinic has become a popular new clinic in the hospital. Continue to strengthen anesthesia medical services. Identify pilot hospitals for labor analgesia and carry out in-depth labor analgesia pilot work. Encourage hospitals to open anesthesia clinics and pain clinics to strengthen analgesic services for children, the elderly, and cancer patients. Hospitals that have the conditions are exploring the establishment of outpatient pain-free diagnosis and treatment centers and children's sedation centers to continuously meet the people's new needs for comfortable medical services.
Furthermore, patient complaints are linked to doctor evaluations, giving rise to a professional vertical doctor-patient training and education industry. In view of the fact that the statistical results of medical complaints are combined with year-end assessments, regular assessments of doctors, medical ethics assessments, and merit assessments, medical institutions may need to improve the doctor-patient communication mechanism through professional vertical doctor-patient training and education institutions, improve the content of doctor-patient communication, and provide Medical staff provide relevant training on doctor-patient communication skills.