The summary is the achievements, problems and experience and lessons learned and other aspects of the situation to evaluate and describe a written material, which allows us to find out the error in time and correct, so let's work together seriously to write a summary of it. Summarize how you want to write? The following is I help you to organize the year-end summary of the operations and maintenance engineers 5, I hope to be able to help you.
Operation and maintenance engineer year-end work summary Part 1In order to meet the rapid development of the company, to enhance the efficiency of the business sector network office, to enhance the awareness of it service, it operation and maintenance engineers in accordance with the sla agreement commitment to accept the company's users to submit the request for it service, including the user's use of the network, servers, computer terminals and peripherals and other facilities in the process of hardware and software maintenance, event processing, operational guidance, The company also provides standardized, stable, continuous, high-quality it available resources and services.
A share of departmental kpi indicators, realization of departmental sla commitment
1 , Incident management
a. Through proactive service or hotline and mailbox acceptance of the company's users to submit it service requests;
b. Timely recording of all user events, to ensure that the rate of record completeness meets the standard;
c. Respond to the user's incident in the time promised by the sla, the response to the timely rate of meeting the standard;
d. To the user events to standardize classification, classification, and the user events to be classified. User events are categorized and graded according to specifications, and responded to and handled according to different requirements of the event level;
e. Handle user events within the promised time, or pass them on to a higher level of technical support according to specifications, to ensure that the timely rate of event handling is up to standard;
f. Handle user events by applying the service specifications, communication skills, and professional skills, and record the handling process and plan to ensure the The average time for incident processing meets the standard;
g. Standardized tracking of the progress of user incident processing, and ultimately close the incident or submit a bug project to ensure that the incident resolution rate meets the standard;
h. Regular sampling of users to visit the user and summarize the user's comments, self-criticism and continuous improvement of user satisfaction, to ensure that user satisfaction meets the standard, and the rate of user complaints in the scope of the commitment;
i. Commitment to the average daily number of events processing, take over the initiative to deal with events, the peak need to flexibly adjust the average length of the event processing;
j. Dimension of the duty personnel in accordance with the norms of tracking emergencies and notify the relevant personnel to ensure that the tracking of the correct rate of up to the standard;
k. The post is responsible for the tracking of the event processing, based on the experience of the event processing, to put forward proposals for rationalization, will be eliminated within the control of the various types of hidden dangers;
k. In the controllable range;
l. Develop good working habits, to plan beforehand, in the event of control, after the completion of a record of shame;
2 , configuration management
a. it asset configuration management: it asset life cycle management, including classification statistics, pre-purchase, purchase
a. It asset configuration management: it asset life cycle management, including classification statistics, pre-purchase, purchase, purchase, purchase, purchase and so on. Including classification statistics, pre-purchase, purchase audit, transfer audit, end-of-life audit, to ensure that the correct rate of configuration management standards; b. Construction of the case library: accumulation and refinement of engineers' experience in dealing with the incident into a case, and continue to enrich the operation and maintenance of the case library for querying the case to cover the known events of the ratio of the standard, and continue to improve the efficiency of the work of the operation and maintenance engineers; c. configuration of the it system Information management: regularly update the network and application system description information and technical support information configuration, to ensure that the latest; 3 , problem management a. Statistical analysis of the incident, to find out difficult, recurring events, into the problem management process, analyze the root cause of the problem, to determine the possible solution to the problem. The root cause of the problem is analyzed to determine the possible solutions, and the change management process is triggered by submitting a change request when the network or application system configuration needs to be modified. 4 , release management a. Operation and maintenance duty personnel in accordance with the norms of unified release of the Ministry of Information network and application system official announcements, change announcements, special announcements, etc., the correct rate of the standard; Second, the other operation and maintenance
a. Undertake the work of the new employee mentor, counseling new employees to quickly familiarize themselves with the company's culture, environment, jobs and improve skills, for new employees to successfully pass the probationary period to provide protection;
b. Continuously reflect on their own work, to summarize the shortcomings of the work and the place where improvement can be made, and actively put forward proposals for improvement of the department's operations;
c. Actively participate in the training of the company's key applications and participate in the training of the company's key application projects. Participate in the training of the company's key application projects and provide support according to the event management specifications, such as sap, oa system, etc.;
d. Should be required for the development of the department without prejudice to the existing work on the basis of the initiative to undertake other projects to support, such as networks, servers, programmable control exchanges, etc.;
e.**** enjoy the technical experience of the individual, hosting the internal seminars on operation and maintenance;
f. Actively participate in the Ministry of Information of various types of training, planned self-learning, and constantly improve their professional skills;
g. Regular inspection and record of key maintenance equipment, inspection of timely rate and the correct rate of up to standard;
Third, the other work
a. As an it lecturer, should be invited by other departments to provide it So I think the year-end summary of the operation and maintenance personnel should be more inclined to combine the overall operation and maintenance of the unit, in order to facilitate the orderly development of the next year's it work.
So, how to write a good year-end summary for IT operations administrators? I suggest that you can start from the following aspects:
First, the asset inventory
As the whole enterprise it "steward", first of all, you should be aware of the management of the asset situation. For example:
What is the size of the current it? The total length of network links is how much? The number and type of network equipment and servers are what? What brands are they? And each server running on the database, middleware type and number, etc., these situations should be a not missing, organized and sorted out clearly.
Figure out "what" after the problem, but also should do a comparison, the current asset situation and the calendar year compared to what changes, is an increase or decrease, these changes are reflected in where? These data are organized, a clear "asset map" will be easy to "draw" out.
Second, the business composition and analysis
it system in the end is to serve the business, an enterprise, the most important thing should be the stable operation of the business system and efficiency. So the it operation and maintenance administrator's summary of the inevitable lack of business systems to protect the description of the situation.
Of course, we should first outline the general image of the "business": what are all our business systems? What are the core services, what problems do they solve, and what services do they provide to users? What servers do these services run on, and what is their operational status...? In this way, we first intuitively introduce the "business system" to you.
Next, we can go deeper to analyze the operation of these services, such as: our business system in a year, the average monthly backbone link to the total traffic reached how much? Rank these business traffic, which are the top ones? How many people visit these high-traffic services? What is the average uptime of these services? What are the availability metrics for these services based on their design? Is it far from the use of the preset, less to full capacity, or has been overloaded ... and so on
There is also the "change" perspective should always have, but also need to be compared with the previous year, which business is new, these new services, how the use of these new services, is it used more or less?
By combing and summarizing the above, I believe that people who see the report will have a relatively clear understanding of the year's business systems.
Third, the incident handling situation
Sorting out the assets and business situation, but also should be done in a year to summarize the incident handling situation. Can you say how many incidents were handled by the IT department during the year? What is the classification of these incidents? What are the major incidents? What major incidents were generated during the year? What is the impact of these major incidents on the entire it system? Have you conducted a comprehensive analysis of the situation and given advice on how to improve it? What measures have been taken to protect the core business sla? These data also help to understand the operation and maintenance work throughout the year.
Fourth, the future work to carry out the proposal
A year-end summary, in addition to to make it clear what happened this year, but also should be able to the next year and even the next few years of work to provide an objective basis. And as a qualified it operation and maintenance administrator, the vision should be wider, in addition to focusing on their own work, but also should continue to pay attention to the industry's new technologies, new trends, and to analyze these new technologies on the enterprise's IT planning whether it will have an impact on the impact of the possible impact of what is? Combined with the previous use of business statistics and analysis, you can provide decision makers with some more meaningful information and recommendations: the future of the enterprise on some of the what kind of it business can be a sustainable development for the enterprise to bring the first opportunity, which it system needs to be improved in order to meet the needs of the future growth and so on.
So you're not just an administrator of the IT system, but a decision-maker who can provide useful assistance for the future development of the organization. This is a great benefit both for the work itself and for your own personal improvement.
The year-end summary of the operation and maintenance engineers Part 3
Summarize this thing, it is easy to say also difficult. If you simply list what they have done this year, I believe that it is difficult to fall on everyone, but to use a summary not only to show what has been done this year, but also to make clear the effectiveness of the work, and even for the next year's work to improve the proposal, it is not so simple.
As it operations and maintenance managers, in addition to their own work performance, but also shoulder the burden of the healthy operation of the entire enterprise IT system, so I think the operations and maintenance personnel should be more inclined to combine the overall operation and maintenance of the unit, so as to facilitate the orderly development of the next year's IT work.
So, how to write a good year-end summary of it operations administrator? I suggest that you can start from the following aspects:
First, the asset inventory
As the entire enterprise it "steward", first of all, you should be aware of the management of the asset situation. For example:
What is the size of the current it? The total length of network links is how much? The number and type of network equipment and servers are what? What brands are they? And each server running on the database, middleware type and number and so on, these situations should be a not missing, organized and sorted out clearly.
Figure out "what" after the problem, but also should do a comparison, the current asset situation and the calendar year compared to what changes, is an increase or decrease, these changes are reflected in where? These data are organized, a clear "asset map" will be easy to "draw" out.
Second, the business composition and analysis
it system in the end is to serve the business, an enterprise, the most important thing should be the stable operation of the business system and efficiency. So the it operation and maintenance administrator's summary of the inevitable lack of business systems to protect the description of the situation.
Of course, we should first outline the general image of the "business": what are all our business systems? What are the core services, what problems do they solve, and what services do they provide to users? What servers do these services run on, and what is their operational status...? In this way, we first intuitively introduce the "business system" to you.
Next, we can go deeper to analyze the operation of these services, such as: our business system in a year, the average monthly backbone link to the total traffic reached how much? Rank these business traffic, which are the top ones? How many people visit these high-traffic services? What is the average uptime of these services? What are the availability metrics for these services based on their design? Is it far from the use of the preset, less to full capacity, or has been overloaded ... and so on
There is also the "change" perspective should always have, but also need to be compared with the previous year, which business is new, these new services, how the use of these new services, is it used more or less?
By combing and summarizing the above, I believe that people who see the report will have a relatively clear understanding of the business system situation in the year.
Third, the incident handling situation
Sorting out the assets and business situation, but also should be done in a year to summarize the incident handling situation. Can you say how many incidents were handled by the IT department during the year? What is the classification of these incidents? What are the major incidents? What major incidents were generated during the year? What is the impact of these major incidents on the entire it system? Have you conducted a comprehensive analysis of the situation and given advice on how to improve it? What measures have been taken to protect the core business sla? These data also help to understand the operation and maintenance work throughout the year.
Fourth, the future work to carry out the recommendations
A year-end summary, in addition to to say clearly what happened this year. Things, but also should be able to the next year and even the next few years of work to provide an objective basis. And as a qualified it operation and maintenance administrator, the vision should be wider, in addition to focusing on their own work, but also should constantly pay attention to the industry's new technologies, new trends, and to analyze these new technologies on the enterprise's it planning will have an impact on the impact of the possible impact and what is it? Combined with the previous use of business statistics and analysis, you can provide decision makers with some more meaningful information and recommendations: the future of the enterprise on some of the what kind of it business can be a sustainable development for the enterprise to bring the first opportunity, which it system needs to be improved in order to meet the needs of the future growth and so on.
So you're not just an administrator of the IT system, but a decision-maker who can provide useful assistance for the future development of the organization. This is a great benefit both for the work itself and for personal improvement.
In summary, this is the year-end summary of our IT operations administrator some suggestions, no matter what kind of data you use, what kind of form, remember, a valuable summary report, should be able to bring help for the continued development of the enterprise's IT operations, rather than just a daily work "generalized version.
The year-end summary of the work of the operation and maintenance engineers 4
20xx year operation and maintenance department in the branch under the direct leadership of all employees of the diligent efforts, the successful completion of the network maintenance, network construction, network security and other tasks, a strong guarantee of the Banna jurisdiction of the development of the digital television business, the year's work is summarized as follows:
a network maintenance and construction
1, MAN maintenance construction
1), in the correct leadership of the branch and the relevant departments of the strong support, the operation and maintenance of the Department of the hard work of all staff. MAN maintenance as of November, the Department of Operations and Maintenance *** to deal with user failures non-electronic dispatch telephone repair 518 times, electronic dispatch 3687 times, the installation of users 1869 households, relocation of users 288 households, panning users 147 households, the opening of the vice users 152 households, improve the quality of the network coverage, the more powerful to enhance the competitiveness of the market.
2), the new district network new construction projects to establish seven, the implementation of seven and other optical nodes such as several network coverage area, to promote the development of business and business income increase.
3),Completion of the completion of the metropolitan area network completed pipeline built 4.98 kilometers and supporting facilities.
4), the Department of Operations and Maintenance must be timely and carefully reported the month's "network maintenance monthly statement", "security risks monthly statement", "e-dispatch weekly and monthly statements", "new installation of the user's monthly statement" of the work.
2, network optimization construction
Operation and Maintenance Department in the branch under the direct guidance of the leadership of the real-time urban network optimization is not complete regional locations for uninterrupted network optimization and line transformation work.
3, township network construction
1), according to the Shengyi company and the county branch of the arrangement, in the branch of the leadership of the personal leadership, at the beginning of the year, the county under the jurisdiction of the township network of the whole digital television before the whole transfer of planning and design.
2), xx year for the county under the jurisdiction of 20 townships in 16 townships of the network optimization and transformation and 1 township network of the new work.
3), the county and township networking township cable TV subscribers to the entire transfer of 3540 households, the township cable TV subscribers 1629 newly installed. The county township cable digital TV users totaled 5169.
Second, strengthen the technical training, improve the quality of the team
Operation and Maintenance Department bear the main team of the branch project construction, the face of engineering construction, network security trunk safety important task to be completed in a short period of time in a high quality and quantity, whether it is the organization of the work, or the technical work there are more difficult problems. To this end, the branch to carry out technical training as an important measure to ensure the quality of the project, the progress to grasp, take the way to go out and come in, not only repeatedly sent employees to participate in the Shengyi company held training and learning, often use the department to meet the time to organize operations and maintenance personnel to focus on learning and training, but also and neighboring sister companies to face-to-face experience and technology exchanges, improve the skills of maintenance personnel.
Three problems and deficiencies
1, the current operation and maintenance of the Department as a whole to strengthen the ideological understanding, improve efficiency, enhance the level of service.
2, pay special attention to production safety, good network trunk inspection work.
3, the Department of Operations and Maintenance of the current extreme lack of new technologies, new businesses, cutting-edge talent, for the next digital two-way network, data and other new businesses, to strengthen the ability to undertake new maintenance tasks, technical training and business learning.
4, strengthen the management of operation and maintenance documents to improve the quality of maintenance. Do a good job each month must be timely and carefully reported to the various types of reports.
5, with the further expansion of the urban network, transportation issues not much constraints on the rapid response mechanism of the Operations and Maintenance Department.
Four, 20xx year work plan
1, continue to grasp the network maintenance quality management and technology maintenance level, improve the quality of network operation.
2, continue to grasp, grasp the province a two trunk line inspection work.
3, actively cooperate with the preparation for the start of construction and other tasks of the urban network, local transmission network, urban pipelines and township network construction services.
4, according to the plan to do a good job in the network of new, cell new project and construction and completion and acceptance of the work.
5, the implementation of the Department of Operations and Maintenance of the management system, a clear target management, rationalize the workflow, improve work efficiency, enhance the level of service.
6, improve the production safety system, improve production safety.
Operation and Maintenance Engineer Year-end Work Summary Part 5My internship unit is Dongguan e Network Technology Co., Ltd, the company is mainly responsible for server rental and hosting, providing domestic and foreign brands of servers, high performance, affordable, to provide a safe, stable, tell the network environment. Virtual host (web space) rental, overseas hosts can be fully upgraded. Cabinet rental. High bandwidth access, stability, security.
Unconsciously, in the blink of an eye, I came to the company has been more than 2 months, the people around, things, etc. have a clearer understanding of the 2 months, after experiencing the difficulties of life, work, and now has completely adapted to the current life and work.
From the end of February to the company, as a fresh graduate first came to this, at first very worried about how to know how to deal with colleagues ****, how to do a good job. Because the company's business is I have never been how to contact before, and my professional knowledge of the difference is also a little difference. Although I also read the computer major, but usually in school less contact. However, in these 2 months, under this working environment, together with the guidance of An, Qiang and colleagues to learn the work, I quickly completed the transition from student to employee. In these 2 months I have adapted to the company's working environment, but also familiar with the entire workflow of the computer room, the most important thing is to contact and learn a lot of related computer knowledge, very good to complete the fault problems submitted by the customer, and do my own work, which makes my work ability and people have made a lot of progress.
In these 2 months I work on their own to make a summary of the mistakes made:
1, the more serious, is to install the wrong system, the light is to install the wrong machine to clear the recycling, which leads to the result is not a big deal. The heavy is to load the wrong customer with the server, which has a lot of customer data, which leads to the results of the customer's serious losses, I myself also guilty. How to install the wrong system, first, they are not careful in the operation room to copy the wrong ip, the second is in the computer room to see the wrong ip, the third is due to their own mind suddenly came up with another ip you are more familiar with, you always think of this ip, and finally lead to the installation of the wrong, which can only be done carefully in their own time. It's best to determine the ip before installing the system, as I have installed the wrong one before, and finally, after my own careful operation, I have not made such a mistake for more than a whole month now.
2, the system has been installed, everything is done, but finally because of a subnet mask and the default gateway of a small error to the customer, etc., so that both waste of their time and waste of time customers, the same also waste time to deal with the next failure, in short, such an example of the future can never be repeated. The example I made is: for example, 119.147.135.50 subnet mask is 255.128, but made 255.0, and finally can not test the extranet, and then change the cable to try to change the switch port to try to call the network maintenance to unblock, re-install the network card driver, and finally connected to the laptop to try to do the results of the last or not on the network, and finally take a look at their own, the subnet mask is set up wrong, which has to be a waste of time to pay multiple bills for themselves! The time of these buried multiple single but after this error, I never made such a mistake, because only often do not forget.
3, and the above point is almost the same, just set the wrong ip, such as: originally 151.10 ip you set into 152.11 ip, which leads to the result is of course, this server will report an error, saying that ip has a conflict, if the other ip is also at this time just turn on, but also said that the ip conflict, then the two machines will have a conflict, then the customer is using the server can not get on the network. If the other ip also just booted up at this time and also said that there was an ip conflict, then both machines would have a conflict, and then the server that the customer was using would not be able to get on the network, and it would continue to restart. This happened to me last time, and I ended up having to reboot the other server. This rarely happens, basically no, lucky plus unlucky I met ......
4, the fault is to help customers to break the secret, help customers to break the secret, and then down to reply to the customer said that has broken the secret, the brain suddenly a light, cao, password forgot to set up for the customer, which led to the result of the result is of course, remote can not be the server, but also to the customer's computer, the customer's computer, and so on. Fortunately, this is only a small error, just need to reset the password to the customer on the line, but this has been a waste of time to reduce the efficiency of the work and give their own living suffering.
5, is to add the wrong memory, not to mention that the customer asked to add 2g memory and their own 4g memory, the reason is that they do not see the memory label on the rush to go up and add. This results in nothing, just need to be re-added on the line, but also gave themselves a living hell. I've been wrong 2 times and now I don't make that mistake again.
The mistakes I made in the past 2 months are basically these, plus some small mistakes in their own task force, and carelessness in the work done, in short, the future to do things carefully, and work efficiently on the line.
In these two months of work and life, I have been doing my part to do their own work, fulfill their job responsibilities, and do a good job of each task. Of course, there are some shortcomings in my work, dealing with the problem can not be handy, work experience needs to be improved, the relevant knowledge of the situation is not enough to understand, master the technology is not enough, at the same time, and colleagues to cooperate in the team capacity needs to be strengthened. For these shortcomings, I will slowly and humbly learn from my colleagues in the future, and strive to enrich myself, so that I have the knowledge to apply to the work. Here I would like to thank An and Jie for reminding me of the mistakes I made in my work.
As a newcomer to the workplace, I inevitably make some mistakes in the work of colleagues need to criticize and supervise, but these experiences also let me continue to mature, in the future to deal with a variety of issues to consider more comprehensive. Now I'm with the old staff ah Jie compared to the work experience and ability to have a big gap, the work of the problem should be open-minded to colleagues to ask for advice to learn, in order to continue to enrich themselves and improve themselves.
In the company's 2 months of time, I learned a lot, I feel a lot. Seeing the company's good development momentum, I feel y proud and proud. Therefore, I am more urgent to achieve their own goals, reflect their own values, and the company *** with the growth. I will do my job with a humble attitude and full of enthusiasm, create value for the company and look forward to a better future with the company! Finally, thanks to the Maoming Institute of Vocational Technology let me in just three years to recognize a lot of mentors and friends, so that I continue to draw knowledge in the sea of knowledge and constantly improve their own, thank you for the counseling teacher's hard work and guidance. Let us work to revitalize and find an exit.