In order to ensure that we can complete the content of the work as soon as possible, we can prepare a work plan for the next stage. Making a detailed work plan can reduce the mistakes in our work, what kind of work plan can be considered excellent and qualified? From this, have you read the following "2022 internal medicine work plan", for reference only, welcome to read.
2022 internal medicine work plan (Part 1)In order to take the initiative to seek, explore the development of the department of new ideas, new ways. Dig deeper into the potential, take the initiative to create opportunities. To vigorously carry forward the fine tradition of hard work, hard-working, and establish a simple and thrifty ideology. Now develop the following internal work plan.
First, strengthen the management, improve service measures
We will continue to strengthen and improve the construction of the relevant systems of the department, further improve the rules and regulations, improve the incentive mechanism. Continuously expand the business volume and scope of business, and constantly smooth the service process, improve medical services, and ultimately realize the fundamental satisfaction of the patient. Improvement of service measures: warm reception of newly admitted patients; careful and careful preaching; timely treatment of new patients, strive to correctly disposed of within 20 minutes; critical patients immediately deal with, communication in place; the doctor in charge, the nurse in charge is responsible for escorting the critically ill patients to the examination; a complete change of concept, eliminate raw, cold, hard phenomenon and no one to answer the phenomenon; discharged to send out of the hospital area, repeatedly explaining the notes on the discharged.
Second, to further strengthen the construction of the department, expand the scope of business
The department to survive, to develop, must continue to expand the scope of medical business. The expansion of the scope of medical services is inseparable from the construction of comprehensive internal medicine. Our next focus is proposed to patients suffering from hypertension, coronary heart disease, diabetes, cerebral infarction, malignant tumors and other chronic diseases to implement tracking services, into the community, into the family, and ask the hospital and the higher-ups to explore the development of the responsible doctor contracting services, the establishment of a relatively stable contractual service relationship. In turn, increase the scope of medical services in my department, and then increase the amount of sources of disease, improve business income.
Three, strengthen the connotation of the construction, pay attention to talent training
Our department through the introduction of the last few years and training, has a number of professional expertise of the talent team, but our talent team is not strong enough. There is still the situation of "not enough youth". In the coming time, we will focus on training from the individual discipline leader, transfer to the outstanding young and middle-aged backbone, increase the talent training.
Four, grasp the quality of medical care, to ensure medical safety, improve the medical service system
"Medical quality, medical safety, medical service system" is a systematic project can not be ignored at any time. We will emphasize the "quality of care", to ensure "medical safety", improve the "service system" as the department's top priority to grasp, through the construction of the system, the quality of personnel construction and other measures. We will focus on this work through system construction, personnel quality construction and other measures. Starting from the basic quality, to cultivate good quality, good medical ethics, to put an end to sneaking, grinding, playing tricks, pushing responsibility. The quality of the three basic training, cultivate the comprehensive ability of doctors, improve the ability of general practitioners diagnosis and treatment.
Grasp the medical document writing, starting from the medical record, to the patients under the management of the heart, write and sign in a timely manner after the examination. The first step in the process is to make sure that the patient's health is well taken care of, and that the patient's health is not compromised. Strengthen the link quality management, the first doctor is responsible for the system, a clear division of responsibility, both division of labor and collaboration, adhere to the daily check-up system, the daily critical patients have a number of heart, the new admissions of patients one by one, eliminating the potential pitfalls, a strict variety of operating systems and consultation system, to strengthen the communication with the patient, signing and writing a good informed consent and a special examination, treatment protocol.
Fifth, thrifty, strengthen the cost accounting
Department of materials by the head nurse to personally grasp the management, the establishment of accounts, there are in and out, no one can not be privately borrowed or sent to others, regular self-check. We will strive to save money and improve the efficiency of the department.
We will make positive efforts to improve the quality of medical care and promote the innovative development of the hospital with innovative consciousness, pragmatic spirit and down-to-earth style! With the development of "better, faster, stronger" to provide better service to the masses.
2022 Internal Medicine Work Plan (Part 2)20 ____ Neurology nursing will be around the hospital's progress planning, to grasp the quality of care as the core, in line with the patient-centered, service, quality, safety as the focus of the service concept to enhance professionalism, optimize nursing services as the theme, improve the level of service, and continue to improve the quality of care, innovation and governance. Don't break to improve the social favorability.
I. Strengthen nursing safety management, improve nursing risk prevention measures, effective avoidance of nursing risks, to provide patients with high-quality, safe and orderly nursing services.
1, don't break to strengthen the nursing safety education, will work in the other security factors timely reminder, and put forward corrective measures, to the hospital, outside the nursing error as an example of the discussion to learn, so that nursing staff fully understand the error factors, new things, new features, from which to learn lessons, so that the safety alarm bells ringing.
2, will be the rules and regulations down to the real, regular and irregular inspection, supervision in place.
3, strengthen the risk management of key links, such as night shift, mid-shift, holidays. Reduce the frequency of shift handover, reduce the loopholes in the work, a reasonable mix of young nurses and old nurses on duty, and pay attention to cultivate nurses on duty independently of the spirit of prudence.
4, strengthen the key management: such as critical patient handover, pressure sore prevention, blood transfusion, special medication, patient pipeline management, and patient assessment of potential risks.
5, to strengthen the care of key patients: such as critical patients, geriatric patients, in the morning meeting or shift handover of the above patients as the focus of the discussion of the shift handover, the patient's existing and potential risks to make an assessment, to reach a **** knowledge, to cause the attention of the class.
6, the governance of key staff: such as internship nurses, rotating nurses and new nurses to carry out legal awareness of their education, improve their awareness of risk and ability to make students clear that only under the guidance or supervision of the instructor to carry out nursing care for patients. In addition, the designation of clinical experience, strong sense of responsibility with nursing qualifications of nurses as a teacher, training students' communication skills, clinical skills, and so on.
7, to further standardize the writing of nursing documents to reduce the safety hazards. Attention to the current period of nursing paperwork consulting questions, records should be objective, true, accurate, timely and complete, avoiding non-standardized writing, such as misspellings, alterations, inconsistencies, and doctor's records do not unify, so that the standardization of nursing paperwork standardization and standardization.
8, improve the nursing emergency risk plan, usually pay attention to the work of training nurses' emergency response ability, each emergency work, such as blood transfusion, transfusion reaction, special liquids, drug leakage, sudden power outage, etc., to do a recollection of the evaluation, to learn from the experience and improve the nurses on the response to emergencies.
Second, patient-centered, humanized service, strengthen nurse-patient communication, improve patient satisfaction, avoid nursing disputes.
1, the responsible nurse sincere reception of the patient, the patient to the bed, and take the initiative to do the health of patients discharged from the hospital.
2, strengthen the service consciousness education, improve the concept of humanized active service, and Tuesday basic nursing day plus health education day, each shift at any time to do a good job of education and guidance and safety precautions.
3, the establishment of health education prescriptions, the issuance of nurse-patient contact card, daily contact.
2022 Internal Medicine Work Plan (Part 3)
1, complete the municipal research project "beneficial kidney soup on the experimental rat diabetic nephropathy model of immune inflammatory factors," and published two related articles.
2, talent echelon construction and talent cultivation project:
20xxxx month in Beijing University of Traditional Chinese Medicine Affiliated Dongzhimen Hospital and the first people's hospital in Wuhan visited the profound experience of the importance of talent, visiting units of talent, each expert has its own expertise, leading a field The hospital has two directions: diabetic nephropathy and chronic kidney disease; the first people's hospital in Wuhan, a group of experts focusing on clinical, a group of experts focusing on blood purification, the talent echelon is very perfect, the combination of the old, the middle-aged and the young.
Section of the current medical, teaching, research, old, middle and young professionals and technicians team, the age of the high; high proportion of senior technical personnel, the proportion of junior personnel is low, and a serious lack of professional staff in this department, must increase the number of young professionals, in order to change the phenomenon of aging of the professional team, is conducive to the development of the department's business. Strive for hospital leadership support, the introduction of two professionals. According to the hospital planning, Director Yu Haiyuan as the second batch of old Chinese medicine experts instructors, training two specialists as academic successors. Cultivate three master's degree students, of which one has successfully completed their studies.
3, the introduction of equipment:
The Department of the urgent need to introduce phase contrast microscopy, phase contrast microscope in the clinic for the observation of urine erythrocyte morphology, through the observation of the urine erythrocyte morphology, you can distinguish the source of hematuria. Hematuria is an extremely common clinical symptom, and many people consult the doctor every year because of hematuria. The cause of hematuria is complex, and it can be divided into glomerular and non-glomerular according to the source, and the treatment of the two is very different.
Under phase contrast microscopy, if the rate of red blood cell aberrations in the urine reaches a certain level, it can be judged to be renal hematuria, and the patient only needs to retain about 20 ml of mid-range urine in the morning. Therefore, the application of phase contrast microscopy to identify the source of hematuria is an extremely simple and effective method. The price of the phase contrast microscope is about 10,000 yuan, and the price of each examination is 10 yuan, which is conservatively estimated to be half a year to recover the cost according to the calculation of 40 visits per week.
4. Clinical diagnosis and treatment must have an operational specification, in the operational specification of the large framework of flexible operation.
Diagnostic norms and diagnostic routines are a directional guide. Our department in 20xx according to the actual clinical needs, constantly improve and optimize the diagnosis and treatment plan and diagnosis and treatment norms, 20xx version of the diagnosis and treatment plan and diagnosis and treatment norms are in the process of preparation. We further standardize the names of Chinese and Western medical diseases, with Chinese medicine as the main name, such as edema disease corresponds to chronic nephritis, nephrotic syndrome, diabetic nephropathy and other diseases with edema as the main clinical manifestation in Western medicine; hematuria corresponds to chronic nephritis, purpuric nephritis, and other diseases with hematuria in the nictitating eye or under the microscope as the main manifestation, but does not include urinary tract infections with hematuria in the nictitating eye as the main clinical manifestation; chronic renal failure corresponds to all kinds of chronic kidney disease resulting in renal insufficiency; simple proteinuria without any clinical symptoms is proposed to be categorized as urolithiasis. Preparing to conduct the efficacy analysis, summarization and evaluation of the dominant diseases from xx to xx in 20xx. In 20xx, the new diagnosis and treatment plan and diagnosis and treatment standard will be implemented, and the summary and evaluation work will be carried out regularly for further optimization, with a view to establishing a perfect diagnosis and treatment system which is based on traditional Chinese medicine and combines traditional Chinese medicine and western medicine in the treatment of all kinds of chronic renal diseases, and to further improve the diagnosis and treatment level of the renal disease specialty.
5, actively participate in academic activities.
Combined with the clinical, regular small lectures, and constantly improve the level of business.
6, to further improve the awareness of medical risk, improve medical services, pay attention to doctor-patient communication, timely and accurate completion of medical documents, to minimize medical risk.
7, do a good job of departmental publicity.
Expand the department's social visibility and social influence, and strive to the department's business volume to a new level.
8, continue to do a good job related to key specialties.
2022 Internal Medicine Work Plan (Part 4)At the advent of the new year, I will make the following working arrangements for the internal medicine inpatient nursing work:
First, improve the theory and technical level of nurses
1, in order to improve the overall business level of nurses in my department, every week morning to adhere to the Specialized theoretical study, the end of each month to adhere to the specialized theory of small exams, quarterly adherence to the specialized theory of the unified examination, has been rewarded and punished system to discipline the nurses, to achieve the desired goal.
2, nurses take turns to theoretical lectures every month, the purpose of which is to deepen and consolidate personal theoretical knowledge, establish personal self-confidence, improve personal language skills. Monthly practical training, requiring everyone to pass, the assessment scores into the review of the month's bonus. On time, according to the quality of the nursing department arranged by the completion of a variety of theoretical learning, practical tasks. Actively participate in the hospital organization training of various business knowledge, to expand business knowledge, improve self-competence based on the principle of learning.
Second, improve the quality of basic care
According to the requirements to complete the department ward "a line" to ward lighting without damage, no water stains on the ground, the bathroom without odor as the principle of supervision and management of the entire ward. Adhere to the morning wet sweeping bed, noon bed unit uniform neat, ward fixed items placed in a fixed point. The bed unit is changed once a week, and blood stains and dampness must be replaced immediately. Daily responsible nurse with chlorine disinfectant wipe bedside table once a week with chlorine disinfectant wipe bed block, bed head, guardrail, central oxygen settings once.
Third, the strict implementation of disinfection and isolation system
Every Monday on time to change the disinfectant, Tuesday, the head nurse to check. Master the principle of aseptic operation, reduce the occurrence of infusion reaction and the occurrence of various infections, enhance the concept of aseptic operation of nurses. Reduce the walking around in the treatment room, and develop the good habit of wearing a mask when entering the room. When configuring drugs, do one person, one needle, one tube, and operate in strict accordance with the principle of aseptic operation. When puncture fails, the needle must be replaced and strictly sterilized when operating again. Arrange hygiene shift every week to clean the dead ends of hygiene. Do a good job of end-of-life sterilization in the ward.
Four, strengthen the nurse responsibility
Strict implementation of the "three check eight on a note" system. To prevent the occurrence of errors and accidents, the first thing to do is to start from the heart of the nurses, enhance personal responsibility, the importance of its profile and nursing safety and personal welfare linked to the constraints, to reduce the error of the matter carefully and carefully complete each job. Work completed ` authenticity, on-duty nurses must seriously and accurately to the hospitalized patients to carry out a variety of vital signs of the measurement of the absolute nonsense, for such phenomena will be severely punished. Mid-night shift implementation of the sitting system, and regular inspections of the ward, to prevent the occurrence of special events, changes in the disease and special problems should be reported to the doctor on duty in a timely manner, good communication to deal with. Analyze and summarize the occurrence of errors and accidents. Regularly organize learning, strengthen the cultivation of responsibility.
Fifth, do a good job of medical communication
Communication with the doctor, to do "do not understand to ask", "not clear to ask", "do not understand to ask". Ask". Respect the doctor, do everything has been the interests of patients as the principle of communication. We will cooperate with each other and strive to provide the best treatment and care for our patients.
Sixth, improve the quality of nursing documents
Daily check the completion of nursing documents and intravenous infusion orders. For special disease nursing paper writing, will be the presence of the head nurse to guide the writing, daily regular meetings, the good nursing paper to discuss, has gradually improve everyone's ability to express themselves in writing and the standardization of nursing paper. Carefully and carefully make nursing records according to doctor's orders. On time, according to the quality of submission of discharge medical records.
Seven, improve the level of service
Do a good job in the department of the reception of new patients, smile service, serious missionary. Responsible nurses regularly conduct health guidance on related diseases. Seriously for the patient to answer a variety of difficult questions, do not leave the mouth of the honorific. Do a good job of dietary guidance and medication guidance for discharged patients. Strengthen the study of humanistic knowledge and improve the overall quality of nurses. Organize the study of hospital service etiquette and culture, strengthen the nurses' awareness of modern nursing culture, first discuss within the level of the head nurse, and after reaching *** knowledge, carry out hospital-wide activities to enhance literacy, and formulate training programs and specific implementation plans. Arrange hospital-wide lectures and strive to send out and invite in to learn nurses' social etiquette and professional service etiquette. Conducting nurse etiquette competitions.
2022 Internal Medicine Work Plan (Part 5)1, the director of the division of labor: Bao Hong: fully responsible for medical quality, teaching, research; Wang Jia Man: responsible for the quality of medical care, spiritual civilization, single-disease clinical path, QC activities. Strictly implement medical and health management laws, regulations, rules and regulations, as well as diagnosis and treatment norms and routines. According to the supervision requirements content, efforts to do a good job, to avoid deductions.
2, a sound record of various accounts such as the critical patient discussion book, business learning register, medical error register, difficult case discussion book, death case discussion book, physician _ record book, respiratory use and maintenance record book, respiratory disinfection of all kinds of accessories, clean the record book, nebulizer use and maintenance of the record book, the nebulizer accessories disinfection and clean the record book, the monitoring of hospital infections and registration record book, political learning and spiritual civilization. Record book, political study and spiritual civilization evaluation record book. Standardize the writing of medical records, and the records of the director's examination should include the current major contradictions, ways to solve the major contradictions, and measures and methods. Improve and implement the 8 core systems of the hospital. Carry out reminders of effective prevention, timely detection of medical quality deficiencies and safety hazards, so that the inspection and non-inspection of the same.
3, according to the requirements of the xx Shanghai medical quality supervision, do a good job of community-acquired pneumonia single disease clinical path. I Nanhui District Central Hospital inpatient community-acquired pneumonia quality control process rules. Admitted patients in accordance with the quality control requirements.
4, pay attention to personnel training, strengthen the "three basic three strict" training. The development of respiratory medicine resident title above training, further study program. Skilled in the admission of common respiratory diseases and diseases of diagnosis, differential diagnosis and rescue measures; mastery of electrocardiography, blood gas analysis, acid-base and water-electrolyte balance knowledge; mastery of cardiopulmonary resuscitation, extracorporeal shock defibrillation, respiratory application, tracheal intubation, deep venous catheterization, pleural biopsy, lung function, fiberscope and other operational techniques. Lectures within the department are conducted twice a month. Regularly select and send medical and nursing staff to tertiary hospitals for study and further training, and introduce new technologies and programs learned in a timely manner, in order to improve the diagnosis rate of diseases in this department and the success rate of resuscitation. Strengthen the contact and collaboration with sister hospitals and related specialties in tertiary hospitals, and continuously improve the overall level of respiratory specialties and scientific research in our hospital.
5, due to the heavy condition of patients admitted to the Department of respiratory disease, rapid changes, often combined with other systemic diseases, sometimes more complex, the development of the disease is unpredictable. Therefore, it is necessary to further broaden the knowledge, strengthen the contact with other professional departments, timely organization of the department, the hospital consultation, if necessary, to hire experts from outside the hospital consultation. To strengthen communication with patients and their families, prior consent should be obtained from patients or their families for all examinations, treatments, and therapeutic programs and throughout the entire medical work, especially for traumatic examinations and treatments, as well as the use of valuable medicines and blood transfusions, etc., patients or their families should be informed in advance and sign the procedures. Obtain the patient's or family's understanding of the condition and medical measures, and make a good record. Improve the service attitude, position the doctor-patient relationship, establish the concept of all for the patient service, and further narrow the distance between doctors and patients, reduce the friction factor, from the objective to prevent the occurrence of medical disputes. Strictly prevent the occurrence of medical errors and accidents.
6, the establishment of regular maintenance and testing system of equipment, so that a variety of instruments and equipment normal operation.
① set up for doctors to diagnose and treat the operating room, so that all kinds of items are neatly arranged for the diagnosis and treatment of disinfection items placed according to the expiration date, is strictly prohibited the use of expired items.
② rescue car rescue drugs, rescue equipment such as mouthpiece, dental pads, indirect laryngoscope, syringe, tracheal tube, guide wire, simple respirator, oxygen tube, oxygen mask and negative pressure suction at all times ready.
③ set up a ventilator (non-invasive) placed in a special place to do the ventilator surface clean, normal operation, the use of a variety of accessories on the ventilator disinfection and maintenance of special records.
④ Do a good job of various accessories disinfection, cleaning records.
7, fiberscope examination room is equipped with a cardiac monitor, electrocardiogram before the examination, chest radiographs or CT films, pulmonary function tests and coagulation time. Strictly in accordance with the Ministry of Health on endoscopic sterilization norms. Master the indications and contraindications, and strictly prevent medical errors and accidents.
8, the establishment of a complete system for the prevention of nosocomial infection, the strict implementation of disinfection and isolation system and aseptic operation. Do a good job of ground hygiene disinfection, air disinfection and nosocomial infection monitoring and registration records. Enhance disinfection and isolation measures for patients with special infections or highly drug-resistant bacterial infections. Improve the awareness of medical personnel to prevent hospital-acquired infections, medical personnel should wash hands diligently, strengthen the treatment of primary diseases, critically ill patients try to use 30-45 ° semirecumbent position to reduce aspiration, and shorten the time needed for invasive operation. Strengthen the patient's nutrition, improve the immunity of the patient's body. Rational application of antibiotics, in the use of antibiotic drugs should pay special attention to the phenomenon of drug resistance, in order to improve drug efficacy, timely grasp of the latest developments in bacterial resistance to antibacterial drugs, in order to avoid the abuse of antibacterial drugs, to maintain the normal bacterial balance of the patient's organism, which is to reduce the main aspects of nosocomial infections, and strive to the respiratory department of the control of health-caused infections to the lowest level.
9, study the Shanghai medical personnel code of ethics, to strengthen the construction of medical ethics, standardize the words and deeds of medical personnel. The establishment of "0" complaints. All medical personnel must do "ten forbidden". Improve service quality, build a harmonious doctor-patient relationship, and strive to meet the needs of patients at different levels. Respect the patient's right to know and right to choose, and protect the patient's privacy. Love and dedication, selfless dedication, to the hospital's prosperity for the honor, hospital decline I shame. Implement the provisions of health insurance management, so that the treatment of diseases, rational use of medicines, reasonable inspection, reasonable treatment, reasonable fees, expensive drugs and special inspection implementation of the director's signature and approval of the hospital department after the implementation of efforts to reduce the burden of health insurance, so that the indicators are controlled within the scope of the requirements of the health insurance.
2022 Internal Medicine Work Plan (Part 6)20xx Gastroenterology Work Plan
General Objectives
Compact basic care, improve the quality of service; strengthen the quality control of nursing to ensure nursing safety; reasonable employment system, the development of human resources; to improve the hospitalization environment, standardize the management of the wards; establish a brand awareness, shape the image of the hospital.
Sub-objectives
1. quality nursing service awareness rate: 100%
2. basic care implementation rate: 100%
3. safety hidden danger checking and elimination rate: 100%
4. hospital infection, prevention and control of occupational disease rate: 100%
5. health education Popularization rate: 100%
6. three basic training implementation rate: 100%
7. hierarchical care standards: 90%
8. inpatient satisfaction rate: 95%
9. serious errors and accidents: 0
10. inpatient complaints: 0
Specific implementation plan As follows:
I. Continue to deepen the implementation of the campaign
I. Continue to deepen the implementation of the creation of activities
1. Explore the responsible nurse model: the implementation of the nurse and patient responsibility package system. Our department will be divided into four groups of patients, under the responsibility of the team leader, responsible nurses, auxiliary nurses, etc., the development of different levels of nurses corresponding job duties, to complete the corresponding nursing tasks, such as bedridden patients,
elderly patients bed wash, scrub bath, turn over, pat the back, wash the face, gargle and wash the feet, to assist in the completion of daily life care.
2. Transform the service concept: integrate humanistic care into nursing professional and technical operations: one more greeting, one more word of care, more health guidance; create an environment suitable for patients' activities to reduce the incidence of patient falls and other accidental injuries; inform the patient in a timely manner before and after the special examination to reduce the patient's misgivings, enhance compliance, and improve the therapeutic effect.
3. Expand the service connotation: according to the patient's needs, provide personalized, continuous nursing services. Continue to improve the discharged patients "telephone with", to provide patients with more disease prevention, dietary control, psychological care and other aspects of the guidance, so that our nursing work by the hospital extended to the hospital. Focus on communication with the patient, pay attention to the patient's condition changes, perceived needs, psychological response, social support, etc., so that the patient to experience thoughtful, meticulous, comprehensive care services.
4. Pay attention to the feedback of patients' opinions: patients' questions about treatment, care and costs should be answered patiently, and problems should be solved on the same day.
II. Safety management, focusing on the link
1. To the core system as a guide, to protect the safety of nursing.
2. Organize nurses to regularly study the "Regulations on Nursing Management" to enhance nurses' awareness of laws and regulations.
3. Regular inspection of key medications and high-risk medications in the department, strict handover and standardized management.
4. To educate patients on safety awareness and sign safety agreement in time.
5. Timely assessment of patients with safety risks, development of nursing measures, hanging warning signs.
6. Further improve the implementation of patient identification, wristband wearing system and operation in the check
system.
7. Fill in the report in a timely manner in the nursing work of defects, safety hazards, adverse events and organize discussions, put forward improvement measures.
8. Strengthen the communication between doctors and nurses, comprehensive understanding of the condition, provide information on the dynamics of the condition, and timely correction to remind the doctor of the errors and shortcomings in the work.
9. The quality control team has a clear division of labor, focusing on key aspects of link management, and improving unreasonable processes in a timely manner.
III. Strengthen the quality control of nursing care to ensure nursing safety
1. All people participate, everyone set up quality management awareness.
2. Establishment of inspection, evaluation, feedback system, telephone call back, set up a traceability mechanism, by checking the patient, checking the records, listen to the doctor's opinion, find the problem, put forward corrective measures
3. Further simplify the standardization of nursing document writing, the implementation of three-level appraisal system, regular inspections, found that the record defects in a timely manner to correct the organization of the analysis and discussion, and put forward measures for improvement.
4. Monthly analysis of the causes of nursing safety hazards, nursing errors and defects, nursing complaints, to learn from them, and put forward preventive and improvement measures.
5. Strictly implement the checking system to eliminate serious errors and accidents.
6. Routine inspection of the hardware and facilities of the department, found that the problem of timely maintenance, to maintain the performance of equipment intact.
7. Regularly check the nursing staff on the critical value of the process, the scope of mastery, and comprehensively improve the nurse's ability to observe the condition.
IV. Grasp the three basic and specialized skills training, require everyone to pass
1. Require new nurses and low seniority nurses to 24 basic skills operation must all meet the standard, required in the actual work of the sampling test, other levels of nurses have a plan to carry out the theoretical operation of the examination.
2. Strengthen the training of specialized skills, develop a quarterly, monthly specialized theory and skills training and assessment plan.
3. junior nurses to develop a nurse supervisor, assistant nurse manager specializing in teaching, the head nurse regularly check the mastery of specialized knowledge.
4. Strengthen the learning of related knowledge, once a month, the nursing system, laws and regulations, nurse etiquette and other comprehensive knowledge, to achieve a combination of theory and practice.
5. Focus on branding, optimize the service process, improve the effectiveness of nursing
1. Nurse etiquette training: a comprehensive response to the "internal training, external image", to create a beautiful professional image of nurses "angel image shaping project", and selected by the Department of Nursing Department of etiquette standard bearer quarterly organization training, and further standardize the language, service, behavior and demeanor of the nurses.
2. "Seamless Nursing" further standardization: in line with the "patient needs as the center, to patient satisfaction as the goal" of the guiding ideology, comprehensively do a good job of patient admission, hospitalization, discharge of each link of the management, refinement of the content of the nursing service, enhance the active service consciousness, to provide patients with continuous service. The company has been working hard to provide patients with continuous, comprehensive, humanized and seamless nursing services.
3. The operation and improvement of "time-limited nursing service": through the morning meeting questioning, leading nurses to learn and train the content of the commitment of "time-limited nursing service", and repeatedly emphasize the high efficiency of work and patient satisfaction, to provide patients with the best quality service.
4.
4. Strive to create quality nursing service "zero complaint" department: "comprehensive, full, seamless, three-dimensional, moving" cross-policy as a guide, monthly satisfaction self-tests, the establishment of the opinion book, regularly convene the work of the symposium, found that the problems, disputes and timely resolution, and strive to achieve the goal of "zero complaint" department. Problems and disputes are resolved in a timely manner, and efforts are made to achieve the work goal of "zero complaints about service and zero errors in work".
VI. Strengthen the specialty first aid technology, emergency emergency management training
1. Strengthen the nursing staff of the department of critical patient rescue technology, emergency preparedness knowledge training, fully train nurses to observe the condition, with the rescue, in the event of accidents in the ability to deal with.
2. irregularly check the nursing staff on the dosage and role of common emergency drugs, the performance of rescue equipment and the use of mastery.
VII. Strengthen talent management, rational use of human resources
1. Implementation of flexible scheduling, according to the condition of patients and the actual workload of the department of the rational use of human resources, quality and quantity to provide patients with the best quality of care services.
2. According to the title and seniority of the nursing staff, the implementation of the responsibility of the nurses stratified responsibility system, such as the arrangement of senior, experienced nurses responsible for the more serious condition of the patient, the seniority of the nurses responsible for the more stable condition of the patient.
3. Give full play to the work of the assistant head nurse of the department enthusiasm, according to the different characteristics of the arrangement, allocation of the corresponding management work; arrangements for the assistant to participate in the night shift shift, the implementation of the night responsibility system.
VIII. Teaching and research
1. Designate nurses with the title of nurse practitioner is responsible for the teaching of interns, regularly convene a meeting of interns and teachers, listen to the views of teachers and interns, improve the quality of teaching.
2. From time to time, check the teaching attitude and responsibility of the teacher, and understand the completion of the internship program.
3. Before the end of each internship, organize a selection of excellent teachers in the department.
4. Strengthen the training of the teaching ability of the teacher, create teaching opportunities, and encourage going out to study, further training, and advanced study.
5. Enhance the awareness of scientific research, encourage nurses to write nursing papers, and strive to publish CN papers in 20xx