The hot and restless summer finally took steps to prepare for the gradual disappearance of the cool autumn wind will soon return to the earth, so with the return of the autumn wind, waiting for us is the harvest of the golden autumn? The following is a summary of the work of the XX branch in August:
First, the organization
1, XX branch of the "property management quality service month" of the implementation of the month of 15, 19, 29, respectively, completed the Ministry of the Environment, Ministry of Engineering, Ministry of the Order of the assessment work.
2, XX branch on August 1 officially took over the China Construction Bank Corporation XX sub-branch of the cleaning work, and on August 1 on the construction bank cleaning on-site practical training, and timely reporting of the construction bank cleaning clothing applications.
3, August 8 for the July monthly assessment.
4, August 25th X chief assistant to the management of team spirit and interaction of training and learning.
5, to the Price Bureau to apply for the re-filing of the property service fees of the various districts have all been approved.
6, the expiration of the labor contract for employees to re-sign the contract and wage agreement.
7, notify the community to complete the second half of the financial cost measurement.
8, submitted a report on the increase in the payment of xx annual disability protection fund.
Second, personnel management
1, this month, the order of the resignation of 8, dismissal of 2, have been handing over formalities; new 5, qualified by the pre-service training has been formally on the job.
Third, housing, decoration management
1, XXX neighborhood, the total number of 896 households, has taken over the house for 620 households (including 5 decorated houses, 276 rough housing); *** decoration for 620 households; 42 households, including 8 rental households, 7 households in escrow empty.
2, XXX neighborhood, the total number of households is 253 (including 25 stores). This month, the total number of **** occupied 10 households of which long-time residents: 5 households (including tenants 1 household); migratory birds: 4 households, renovation of 1 household, 218 households in the vacant house.
3, XXX neighborhoods, 2 households renovated in July, ventilation 2 households. The neighborhood is now 98 households, including 42 tenants.
4, XXX neighborhood take over 698 sets of housing; *** decoration 422 sets; 119 households, including 40 rental households; this month there are 7 households leave the community one after another.
5, XXX neighborhood, the total number of 214 households (including garage); has taken over 214 households; (including garage); XXX total number of 82 households; has taken over 75 households; this month for the XXX renovation procedures for 2 households; XXX 1 household; XXX **** renovation of 8 households; XXX **** renovation of 1 household; XXX households in the household: 123; which rented out households: 8 households; XXX households in the household: 13 households;
Fourth, customer service
1, XXX neighborhoods, the owners of the arrears of fees in a timely manner to call for payment, the opening of the gas 2 households, the water on behalf of the purchase and transfer *** for 4 times, the collection of 6 pieces of mail, the escrow key to 24 households. This month, 110 customer service operations, including 60 water and electricity maintenance.
2, XXX neighborhood, organizing a variety of files.
3, XXX neighborhoods, the owners have come back to the community to move in the cost of reminder, daily service and door-to-door maintenance of more than 30.
4, XXX neighborhood, (1) recovery of a property abatement fees, 15,756 yuan. (2) through the text message and telephone contact information, call the foreign owners of the property fee arrears. (3) XX company "quality service month" environmental cleaning, engineering, order assessment competition. (4) Communicated with XX Real Estate three times. (5)
This month issued five power outages for maintenance and two notices of disinfection. (6) Communicated with Housing and Development five times regarding generators and fire acceptance. (7) Property office moved to Shop XB9 on the 22nd of this month. (8) XXX neighborhood green belt due to the construction of swimming pools have been different degrees of compression, have taken pictures to the developer to rectify, and sent a notice to explain to the owners. (9) Demolition of boards at the construction site of Building F of XXX Community, and notices were posted to remind residents and passers-by to pay attention to falling objects and to make detours. (10) Owners renovation of the remaining sand and soil centralized treatment. (11) Restrict bucket trucks from entering the elevators of each building, and assign additional order patrol posts to supervise renovation material loading operations. (12) Community health of the existence of the condition of each building, the owners throw garbage everywhere supervision and treatment, and the development of community environmental health conventions. (13) Engineering Department documents are organized and filed. (14) Small area identification signage preparation. (15) Owners return visits, questionnaire organization and ready to start solving the problems raised by the owners. (16) Community water and electricity, elevator public share of the public preparation. (17) the finishing of the district greening seedlings file.
5, XXX neighborhoods, the owners of the power purchase 80 times, XXX neighborhoods 21 times; collection of 38 pieces of mail; escrow key 7 households; owners of the proposal, complaints 2 households.
V. Cleaning, green management
(a) cleaning.
1, XXX community, the living area of the public **** area balcony garbage cleaning again; cleaning of the garbage dump once a day; stainless steel oil on the handrail of the community building; cleaning of water conservancy ditch debris; cleaning of the landscape pool in the A area.
2, XXX neighborhood, the daily hallway, staircase handle cleaning; daily sweeping of the district Avenue; first floor halls and other glass doors and windows of the cleaning; fire box cleaning; recreation room cleaning; for the assessment of the unqualified parts of the re-cleaning; at the request of the developer, outside the cleaner to clean up some of the hardcover houses have not been sold.
3, XXX neighborhood, this month, the district roads, the cleanliness of the buildings need to be improved, Peony Court to increase a cleaning staff.
4, XXX neighborhood, daily cleaning and the green belt to pull weeds.
(ii) greening.
1, XXX community, the community lawn comprehensive finishing grass; pruning of the buildings before the curb side of the weeds and shrubs; planting of flowers in front of the Sales Department; cleaning up the green belt weeds and debris removal; the entire living area shrubs, hedges, color blocks, for the prevention and control of pests and diseases; artificial lake next to the pruning of trees; elevator building in front of the pruning of flowers and grasses.
2, XXX neighborhood, daily pruning of plants and trees; trees, dead branches, rotten leaves, weeds for removal; daily watering of green belts; community paving in front of the green belt part of the tree was dug up by the highway construction company, is now negotiating; the typhoon blew down the trees to be corrected and restored.
3, XXX neighborhoods, this month's precipitation is low, Hibiscus Court, Magnolia Court, big-leaf yew and small-leaf olive appeared insect pests, greening personnel sprayed with drugs.
Six, water and electricity management
1, XXX neighborhood, (1) daily inspection and daily maintenance projects; (2) regular inspection and maintenance of various types of facilities and equipment projects; (3) the community street light poles, garbage cans, firefighting and playground facilities and equipment, rust and paint update maintenance. (4) artificial lake guardrail paint maintenance; (5) the community of high-pole lamp line transformation alignment; (6) of the buildings and units of the induction lamps and switches of the maintenance of the follow-up; (7) the maintenance of facilities and equipment for the machine room health cleaning; (8) A roof guardrail painting maintenance; (9) kiosk wall paint refurbishment; to assist the developer of waterproofing 101 kiosk leakage; (10) the repair of the roadway of the entrance to the 3 units of the building 1.
2, XXX community, (1) part of the finishing room of the legacy of the repair; (2) inspection and maintenance of A2, B2 surveillance cameras do not have a picture and other faults; (3) the power distribution room, pump room and other equipment and facilities of the parts of the cleaning cleaning; (4) on some of the legacy of the part of the public *** rectification and repair; (5) sorting out has been dealt with and has not been dealt with legacy of the problem, to redo a spreadsheet Preparing to report to the developer; (6) Comprehensive inspection of unsold empty houses, collating the problems checked and making quotations, preparing to report to the developer; (7) Construction of the roof daughter wall leakage project is nearing completion; (8) Construction of the roof daughter wall leakage project has commenced.
3, XXX community, (1) on the generator set test maneuver; (2) replacement of each elevator has been damaged fluorescent tubes replacement of each building.
4, XXX neighborhood, (1) generator test drive, power delivery; (2)) each building light bulb replacement; (3) fruit bins, hydrant maintenance, painting; (4) fire pump maintenance; (5) the maintenance of fitness facilities in the central area; (6) the daily inspection equipment; (7) this month, free of charge for the owners of the maintenance of 20.
5, XXX neighborhood, (1) check the neighborhood street lights, each unit hallway lights lighting, and on the lights do not light up the maintenance and replacement of light bulbs. (2) door-to-door for owners to repair water, electricity **** 6 times this month
VII, order management
1, XXX neighborhood, (1) fire facilities and equipment inspection; (2) carport cleanup of used vehicles report; (3) signing patrol point update; (4) four monthly training (safety education, visiting vehicles and people inquiring about the registration, the report on the handling of emergencies); (5) vehicle fee collection; (6) Renovation supervision and consumer safety in the room.
2, XXX community, (1) the new order of the staff to carry out relevant training (including courtesy and etiquette, kiosk hygiene, access to registration, vehicle management, etc.); (2) parking fees, electric car charging fee collection; (3) to strengthen the management of vehicle parking; (4) to guide the order of the staff to do a good job of all the entry and exit of the community's registration procedures (including personnel, vehicles, goods, etc.); (5) two newly recruited order; (6) for the Post assessment did not pass the parts of the re-cleaning and cleaning.
3, XXX neighborhood, (1) the patrol points in the district signing; (2) guide vehicles standardized parking; (3) call for car parking fees. 4, half a mile, (1) the orderlies file collation; (2) orderlies parade practical operation, fire practical operation rehearsal; (3) renovation of the supervision and management of the household, the time of the lights in the district at night switching arrangements; (4) orderlies issued a certificate of non-crime notification;
4, XXX neighborhood, (1) registration of visitors; (2) registration of items moved in and out of the neighborhood; (3) night patrols in and around the neighborhood; (4) collection and issuance of cards and registration of vehicles entering and exiting the neighborhood; (5) registration of unpaid fees and reminders to the vehicles.
VIII, logistics management
August logistics main tasks: (1) complete the neighborhoods in August of the water, electricity payment; (2) complete the neighborhoods in August of the broadband, the payment of telephone bills; (3) complete the XXX neighborhoods kiosk phone installation work; (4) complete the XXX neighborhoods property cafeteria gas payment; (5) cooperate with the cashier to the bank to withdraw money, to complete the payroll of the staff; (6) complete the branch office of the phone installation work; (6) to complete the branch office of the phone installation work; (6) with the bank to withdraw money, to complete the payroll of the staff; (7) with the bank to withdraw money, to complete the payroll of the staff. Work; (6) to complete the branch departments of various items of procurement work; (7) with the XXX community, XXX community re-declaration of prices for the record, and has all agreed to the reaffirmation of the record of the various districts; (8) to complete the annual review of the social security work; (9) to complete the annual review of the business license; (10) to complete the annual review of the organization code certificate declaration work.
Nine, August's assessment
August 8 on the assessment of the district, the assessment of the main problems are as follows:
1, XXX neighborhood, the kiosk refurbished after the overall good; lawn in the area of the thick, large plants in the pro-house need to be transplanted.
2, XXX neighborhood, booth cleaning is not done; office cleaning needs to be strengthened.
3, XXX neighborhood, floor wall cleaning is too dirty.
4, XXX neighborhood, the overall cleaning is good, the decoration of the garbage needs to be cleaned up in time.
5, XXX neighborhood, all aspects of the need to rectify.
In response to the assessment of the problem of the need to rectify part of the Department of Housekeeping need to rectify in a timely manner, as one of the contents of the assessment in August.
Nine, September's work plan
1, "property management quality service month" customer service category assessment and evaluation of the final results.
2, the district fee collection work; Engineering Department generator use of training and maintenance; order staff business knowledge training; renovation of the elevator use of households, materials into the area.
3, XXX neighborhood project "XXX" in October to prepare for the closing.
4, XXX neighborhood, to solve the problem of destruction of the green belt; continue to public **** facilities and finishing rooms left behind the problem of maintenance, repair; reported to the developer to call for part of the project has been repaired and completed.
5, the General Affairs Department to track the completion of the annual review of the organization code certificate, finishing inventory items and archiving, re-improve the filing of the plumber's tools in each district, with the completion of the Real Estate Board and the Price Bureau of the property services and property charges self-correction work.
6, continue to track the "XXX neighborhood" project to expand the progress of the project.
In August, the housekeeping department in the "property management quality service month" in the assessment of the competition in full swing, the team are cheering for their respective cheer, greatly mobilized the enthusiasm of the staff to "quality service" as the center for the region to work hard. The region is working hard.
Part IIIn May, my department in the company's leadership under the correct leadership and strong support, in accordance with the company and my work requirements, to carry out a series of high-quality service work, to ensure that my service work steadily improve, to ensure that the owners of the unit's absolute safety, here on the work of the month to do a brief summary of the summary of experience and lessons learned, to identify shortcomings, to lay a good foundation for the next month's work. Next month's work to lay a good foundation.
First, the task of the month to complete the situation
1, into the May since the branch parking lot to implement the new motor vehicle parking management approach, the Department of the yard in a timely manner to the vehicle mapping again to implement a detailed registration, and the owners of the unit with the completion of the parking agreement signed ****52, I copy the Department of the archives, the originals handed over to the logistics station.
2, the defense staff with the cleaning class *** to complete the security of all kinds of meetings 11 times, *** service to protect the number of participants about 900 people.
3, our department should be the company's security department on fire safety rectification measures, fire drills and emergency plans and other activities, the use of leisure time to actively carry out fire safety studies and fire emergency plan drills, while the qualification cleaning class in a timely manner to clean up the pipeline wells on all floors of the debris to eliminate potential safety hazards.
4, the office has done a good job of all kinds of publicity materials and other items handed over to the inventory, registration, collocation and other inventory work.
5, in a timely manner with the company's marketing department to contact the replacement of floor to floor cigarette jar stone.
6, into the rainy season in order to prevent accidents, the Department of timely organization of the cleaning class to clean up the 17th floor, the 4th floor of the East and West platform debris, and for the sewage outlets covered with a protective net to prevent blockage.
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Second, the next step of the work plan
1, and the Ministry of Marketing to coordinate and solve the purchase of garbage cans and cleaning uniforms, ordering matters;
2, and the company's Human Resources Department and Office to coordinate and solve the part of the staff medical insurance problems;
3, to grasp the defense squadron team construction;
4, to understand the ideological dynamics of the personnel, to stabilize the team.
5, to complete the company and the owners of other matters assigned.
Part IIIApril mainly did the following work:
1, the entire community of public **** facilities and various parts of the mapping inventory.
For the existence of hidden safety hazards and losses and wastefulness of the place to actively give a solution. We repaired the heating pipeline inspection wells, eliminating potential safety hazards; the public toilet pipeline repair again, reducing the waste of water resources; also put forward by the owners of some of the public **** parts of the maintenance of the active solution, which has been recognized by the owners of the next step in the work of laying a good foundation.
2, actively communicate with members of the owners' committee, widely listen to the views of the owners. Property management regulations will soon be announced, in order to property companies the next step in the development, we actively with the owners of the executive branch of the owners' Committee to contact, hoping to reach an understanding of the current property management issues, seeking the Committee's help, and at the same time to deepen the feelings between them.
3, the organization of property management staff to the newly introduced "property management regulations" to study, publicity. We use the morning meeting of the time to learn the new regulations and various laws and regulations, in order to have a basis in the work of the law, at the same time, we also asked everyone to change the concept of change management as a service, do a good job of publicity and explanation of the work, I believe that the difficulties are only temporary, the situation is moving in the direction of good; in our understanding of a variety of regulations on the basis of the publicity we have increased the strength of the publicity, the issuance of various types of leaflets, so that the owners establish the concept of the rule of law. The concept of the legal system.
4, to strengthen the electricity, ambient gas and other fees collection efforts.
For the collection of electricity, we posted a notice in the district's conspicuous position, we do not know the owners of the electricity bill reminders sent to the owners of their homes, to improve the rate of collection of electricity, electricity collection is very good; for the collection of ambient air, we visited the municipal party committee, the printing press, the newspaper, the units are committed to resolving the problem in the near future, which is also as the focus of our next step in the work of the focus to grasp.
5, establish an image, service owners.
We put forward the "responsibility to reflect the character, performance confirms the ability to" slogan, in the implementation of all management personnel, at the same time we change the concept of passive to active, the health of the dead ends of the place, security risks, timely solution; with the owners of the proximity of the exchange, thinking differently, explain the status quo, mutual understanding, alleviate the property company with the owners of the conflict for the property company to pave the way for the development of a healthy, set up a new image of the property company. The new image of the property company.
Although we have done a lot of work in the near future, there are still many shortcomings in property management.
1, the lack of legislation leads to government departments and property companies and owners of the rights and obligations of the three parties are not clear, to the management of the property company to bring inconvenience.
2, the behavior of our property management is not standardized, and sometimes damage the legitimate rights and interests of owners, such as service is not in place, charges
fees and services do not match, unauthorized decision should be decided by the owners of the decision matters.
3. The composition and operation of the owners' meeting and owners' committee are virtually non-existent, and the owners' committee has not been able to reach a **** knowledge with the property company in all aspects.
4, the quality of the building installation left behind and other issues, to the property management has brought a lot of inconvenience.
5, the management of the mindset is in urgent need of updating, more to strengthen the study of laws and regulations to improve the quality of personnel.
In view of the above problems and the development of the property industry situation, the next month we plan to do the following:
1, "Property Management Ordinance" issued as an opportunity to increase publicity to enhance the community and the management of the concept of the rule of law, and further improve the overall level of the community.
2, communicate with the owners' committee to make preliminary preparations for the implementation of the Ordinance.
3, do a good job of collecting all kinds of fees to reduce the company's losses.
4, the jurisdiction of the small area of the lawn for comprehensive pruning, remove the vegetable field, restore the lawn.
5, check the safety of electricity in the district.