An example of a community:
Taiyuan City Price Bureau and Taiyuan City Housing and Land Bureau jointly issued the "Taiyuan City Ordinary Residential Property Service Level and Charging Standards", which regulates all types of ordinary residential properties in our city. The property service charges in residential communities give the answer. This is also the source of our current standard of 1.27 yuan/square meter/month in Aoyuan. It is now interpreted as follows:
Ordinary residential communities refer to commercial commercial housing, Residential communities such as affordable housing, housing reform housing, fund-raising housing, low-rent housing, old city reconstruction and demolition resettlement housing. The "Standards" stipulate that ordinary residential property services in this city are divided into five levels from high to low, and the charging standards have six aspects, including basic requirements, operation and maintenance of public facilities and equipment, and maintenance and management of public parts. , Assist in maintaining public order, cleaning services and greening maintenance and management.
The following six aspects, totaling 55 points, are the services that Aoyuan should provide to owners by charging this fee (all are first-level services corresponding to the first-level charging standards, and the other four levels in the six aspects can be See relevant standards):
1. Basic requirements:
1. Property management units must establish a modern enterprise management system. There is a standardized job responsibility system;
2. The property management unit implements unified socialized and professional management of the property management area, and uses computers and other modern management methods to conduct scientific management;
3. Both the service provider and the service recipient sign a standardized property service contract, with clear rights and obligations between the parties;
4. Establish resident files;
5. Have a complete property management plan. There are sound house management, house use parts, public facilities and equipment operation management systems, financial management systems, file management systems, cleaning, greening, and assistance in maintaining public order and other management systems;
6. When undertaking a project, carefully inspect the most used parts and facilities and equipment of the residential complex, keep all the handed-over information in good condition, and transfer it to the owners' committee for management after the owners' committee is established; < /p>
7. Managers and professional operators must obtain property management professional qualification certificates or job certificates in accordance with relevant national regulations;
8. Management and service personnel should uniformly dress and wear logos, conduct themselves in a standardized manner, and provide services Be proactive and enthusiastic;
9. Set up a service reception center and publish a 24-hour service hotline (with a construction area of ??more than 30,000 m2). Emergency repairs will arrive at the site in time, and other repairs will arrive at the site at the time agreed upon by both parties, with complete records of repairs, repairs and return visits;
10. Provide special services and agency services outside of the property service contract according to the needs of the owner. , publicize service items and charging prices. The price for special services required by the owner shall be agreed upon by both parties;
11. Publish the content and charging standards of property services and the income and expenditure of property service funds in accordance with relevant regulations and contracts;
12 . Use special housing maintenance funds in accordance with the contract specifications;
13. Consult the owners’ opinions on property services at least once a year;
14. Organize the owners to participate in community activities to enrich spiritual and civilized lives. .
2. Operation, maintenance and repair of public facilities and equipment
Public facilities and equipment within residential areas are complete and equipped with intelligent management:
1. Equip professionals for repair and maintenance;
2. Establish files of facilities and equipment for use, and have complete records of the operation, inspection, repair and maintenance of facilities and equipment;
3. The signs of public facilities and equipment are complete and standardized, and the responsible person is clear; the operation and maintenance personnel strictly implement the operating procedures and maintenance specifications of the facilities and equipment; the facilities and equipment are operating normally;
4. Regular inspection of public facilities and equipment Organize inspections and keep inspection records. If any hidden dangers are found and need repair, and they fall within the scope of minor repairs, repair them in time. If they fall within the scope of major or medium repairs and are within the warranty period, prepare a maintenance plan in a timely manner and submit it to the construction unit. According to the "Preliminary Period" of both parties, Property Management Contract" for maintenance. Outside the warranty period, prepare a maintenance plan in a timely manner and submit it to the owners' meeting or the owners' committee. According to the decision of the owners' meeting, organize maintenance or renovation;
5. Have an elevator operation management system and emergency plan to ensure 24 There are manned elevators operating normally every hour;
6. Manage the fire protection facilities and equipment equipped in the residential area. The facilities and equipment are in good condition and can be used at any time.
In order to ensure the smooth flow of fire passages, if any fire passages are found to be trapped or blocked, they should be stopped and reported to the relevant departments;
7. The equipment room should be kept clean, ventilated, and free of leaks, leaks, and leaks. Rat infestation;
8. The roads in the residential area are smooth, and the traffic signs on the main roads and parking lots are complete and standardized;
9. The integrity rate of street lights and corridor lights is not less than 95% ;
10. Facilities and equipment that can easily endanger personal safety have obvious warning signs and preventive measures; there are emergency plans for various sudden failures that may occur.
3. Maintenance and management of the most used parts
1. Carry out daily management and maintenance of the most common parts of the house, with complete inspection and maintenance records;
2. Based on the actual service life of the house, regularly check the usage status of the most practical parts of the house. If repairs are needed, if they fall within the scope of minor repairs, they should be repaired in time. If they fall within the scope of major or medium repairs and are within the warranty period, they should be repaired in time. Prepare a maintenance plan and submit it to the construction unit, and carry out maintenance according to the "Preliminary Property Management Contract" between both parties. Outside the warranty period, a maintenance plan should be prepared in a timely manner and submitted to the owners' meeting or the owners' committee. According to the decision of the owners' meeting, repairs or renovations should be organized;
3. High-rise residential buildings should be inspected once a day to inspect the housing units of the residential buildings. Talk to the door, and repair problems in a timely manner if problems are found (if there is an agreement with the supplier, contact the supplier promptly to assist in repair);
4. Inspect the unit doors, stairways and other commonly used parts of the residential complex once a day. Keep inspection records for doors, windows, glass, etc., and conduct timely maintenance and repairs;
5. Establish a complete residential decoration and decoration management system in accordance with the relevant regulations on residential decoration and decoration management and the requirements of the Owners' Convention (Provisional Owners' Convention). Before decoration, review the decoration plan of the owner (user) in accordance with regulations, and inform the decorator of the prohibited behaviors and precautions related to decoration;
6. Inspect the decoration construction site once a day, and find that it affects the appearance of the house, If the safety of the house structure is endangered or the public interests are harmed by demolishing or modifying the utility pipelines, timely dissuade and report to the owners committee and relevant departments;
7. To deal with unauthorized construction and unauthorized construction in violation of the planning Changes in the use of houses should be promptly discouraged and reported to the owners committee and relevant departments;
8. There is a schematic diagram of the community at the main entrance and exit of the community, and there are road signs at major intersections. The supporting facilities and venues of each group, building, unit (door), household and public building are clearly marked.
4. Assist in maintaining public order
1. The main entrance and exit of the residential area are on duty 24 hours a day, of which 12 hours are on guard duty;
2. Residential area Provide 24-hour service within the region, and inspect key areas and key parts at least once an hour;
3. If equipped with safety monitoring facilities, they will be monitored 24 hours a day. Monitoring data shall be kept for no less than 30 days;
4. Implement certificate and card management for vehicles entering and exiting the community, and guide vehicles to pass and park in an orderly manner (unless otherwise agreed by both parties);
< p>5. Implement temporary pass management for decoration and construction workers entering and exiting the community;6. Promptly stop the unauthorized construction, random stalls, and random placement of commercial outlets in residential areas. , and report to the relevant departments;
7. Have emergency plans for fires, public security and other emergencies, report to the owners committee and relevant departments in a timely manner when an incident occurs, and assist in taking corresponding measures.
5. Cleaning service
1. Clean the trash cans and fruit shell boxes installed in residential areas on a daily basis, and keep the surroundings of the trash cans and fruit shell boxes clean;
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2. Clean roads, squares, parking lots, green spaces and other public areas in residential areas once a day and maintain them throughout the day;
3. Clean corridors and stairs once a day Handrails are cleaned once a day. Doors and windows in public areas should be cleaned once a month;
4. Clear water and snow on the roads in a timely manner;
5. Keep street lights and corridor lights clean and in use Effect;
6. Keep the garden landscape, architectural sketches, various decorations, and fitness equipment in the residential area clean and provide ornamental effects and functional functions;
7. *** Rainwater, sewage, wells, and septic tanks should be inspected once a month and cleaned out in a timely manner depending on the inspection situation;
8. Disinfect and eliminate pests and diseases regularly according to the climate and actual conditions.
Disinfection and pest control are carried out twice a month in summer;
9. The public hall and elevator waiting hall on the first floor of high-rise residential buildings are cleaned once a day, and the walls of the elevator car are wiped once a day. The floor of the elevator car should be kept clean;
10. Nutshell boxes should be installed in the lobby and elevator waiting hall on the first floor of high-rise residential buildings;
11. There should be dedicated supervision for sanitation and cleaning. Check and deal with problems if found in a timely manner.
6. Greening maintenance management
If the greening coverage rate in the residential area meets the planning requirements:
1. There are complete greening maintenance measures and they are implemented by professionals Greening maintenance and management;
2. The lawn grows well and should be pruned, replanted and reseeded regularly. The lawn should be free of weeds and debris;
3. Flowers, hedges and trees should be maintained according to the Its varieties and growth conditions should be pruned and reshaped regularly to maintain the ornamental effect;
4. Regularly organize watering, fertilization, soil loosening and spraying of chemicals to prevent waterlogging, cold and pests and diseases;
< p>5. Decorate flowers according to the season for large-scale events and major festivals to beautify the environment and increase the atmosphere.At the same time, the standard also stipulates as follows:
Basic requirements: According to the qualifications, management level, service level and other standards of the property management unit, *** is divided into five levels. The charging amount ranges from high to low at 0.08-0.04 yuan/square meter per month, and can fluctuate up or down by 20% according to specific community conditions.
Operation, maintenance and repair of public facilities and equipment: According to the completeness, technological level and maintenance level of public facilities in the community, the service is divided into five levels, and the fee amount is from high to low. 0.30-0.10 yuan/square meter per month, and can fluctuate by 20% according to specific community conditions.
Maintenance and management of used parts of the penis: According to the daily management and maintenance of the used parts of the penis, the penis is divided into five levels, and the fee amount from high to low is 0.12-0.05 yuan/ Square meters per month, and can fluctuate up or down by 20% according to specific community conditions.
Assist in maintaining public order: According to the level of public safety and emergency response, police are divided into five levels, and the fee amount is 0.21-0.05 from high to low. Yuan/square meter per month, and can fluctuate up or down by 20% according to specific community conditions.
Greening maintenance management: On the premise that the greening coverage in the residential area meets the planning requirements, greening maintenance measures and effects are divided into five levels. The fee amount is 0.15-0.04 yuan from high to low. / square meter per month, and can fluctuate up or down by 20% according to specific community conditions.
Cleaning service: According to the cleaning level and daily cleaning ability in the residential area, it is divided into five levels. The charging amount from high to low is 0.20-0.06 yuan/square meter per month. At the same time, Fluctuate by 20% depending on specific community conditions.
To sum up the above items, Aoyuan’s property fee is determined as follows:
0.08+0.30.12+0.21+0.15+0.20=1.06+ (1.06*20%) =1.272 yuan, which is the current property fee of 1.27 yuan/square meter per month
This is a plan, and fees are charged according to the plan of the first-level community