1 quality management is to ensure and improve the quality of the project is an important part. We should implement the "quality first, prevention first" policy, and effectively strengthen the construction quality of the pre-control, inspection and acceptance system, to facilitate the discovery of problems, timely correction, so that the customer's requirements are met.
2 Quality Management Department should firmly establish the "quality is the life of the enterprise" idea, adhere to the prevention-oriented, from the construction preparation to the completion of the acceptance of all aspects of technical supervision, process control and quality inspection, so that the level of quality of the product continues to improve.
1)The engineering and technology department should monitor and review the project quality planning and construction program, implement the three-level delivery system, check the implementation process of planning and program, grasp the progress of science and technology and technological innovation, promote the application of ten new technologies to improve the brand of project quality.
2) production planning department should adhere to the "grasp the production must grasp the quality" requirements, in the implementation of the production plan at the same time to clarify the quality requirements of the project, without affecting the quality of the project under the premise of reasonable scheduling plans to adhere to the quality of the previous process does not meet the requirements shall not be delivered to the next process of construction, to always be strict management and reasonable construction progress. We should always create a good construction environment with strict management and reasonable construction progress, and provide high-quality products to satisfy customers.
3)The materials supplied by the material department should meet the quality standard of materials, and should be strict in material procurement, acceptance testing and use of the management system, and should understand and grasp the specifications, performance and application requirements of different materials and new materials needed at the construction site, so as to provide qualified materials for the construction of the project.
4) quality inspectors should be licensed, should be selected to work with a strong sense of responsibility, can adhere to the principle of a high level of technical level and practical experience as personnel. Full-time quality personnel company direct leadership, should be relatively fixed, shall not be arbitrarily adjusted. If it is necessary to mobilize because of the work, it is necessary to be agreed by the competent department of the company.
5) full-time quality inspectors are equipped, according to the national data is not less than 5 ‰ of the total number of employees, should meet the requirements and capabilities of enterprise quality management.
6)The project department, team quality management, to fully rely on the masses, in the operation process should be carefully constructed, at any time to self-check. The project department should have project quality officer, project quality officer work independently. Specialized teams should have part-time quality clerk, in order to carry out self-inspection work. The part-time quality clerk is to be a concerned or experienced worker.
7)The quality management network is under the leadership of the general manager of the company, and the chief engineer is in charge of it, and carries out all the work under the organization of the quality management department of the company. Each technical manager in charge of quality work, in charge of the technical quality of the supervisor to grasp the quality of work, the project department set up quality officer, team set up part-time quality officer.
8) Quality inspectors should regularly participate in the company's quality activities.
9)Total quality management is a scientific method of quality management in modern industrial production, all workers of the enterprise, should learn and participate in quality management, in order to gain experience and gradually expand, should establish a quality management team, and activities.
Two, the company's quality responsibility at all levels
1, the company's general manager is responsible for undertaking the quality of the enterprise's legal representative of the quality of the project, the company is responsible for the quality of the project is responsible for the overall responsibility. General manager entrusted to the chief engineer or project manager to grasp the company's engineering quality.
2, the chief engineer or project manager is responsible for the implementation of the group's quality work planning, designation of quality management objectives, is responsible for determining the focus, the quality assurance measures for major projects, the chief engineer or project manager to lead the Department of Quality Management and the Engineering and Technology Department, the quality of the project to carry out specific work. The assessment of the quality of the unit project, organized by the Quality Management Department assessment, the chief engineer review and verification.
3, the project manager is fully responsible for the project quality and product quality. The technical manager in charge of the specific quality of the project, have the right to have a job. Project managers should respect the technical manager in the quality of the treatment of opinions. Project Department should be based on the specific circumstances of the quality management objectives, to determine the quality of the target project to develop a system of rewards and penalties and the practical implementation. And the development of engineering quality program.
4, the project manager is fully responsible for the quality of the project in progress, the project engineer with the project manager to grasp the quality control of the project, responsible for the technical delivery, the process of checking and processing, test batch and sub-projects assessment and acceptance, reporting and rectification of quality problems, the project manager should work closely with the project engineer on quality issues, respect for project engineers in the quality of the views of the problem.
5, the operating team leader is mainly to grasp the quality of team operation, improve the technical quality of workers. Ensure that the quality of inspection batches and sub-projects to meet the national acceptance standards, those who fail to push back and start again, more quality products, quality and progress, quality and efficiency of the dialectical relationship, in order to promote the progress of the project on the basis of good quality, reduce the consumption of raw materials.
Three, the company's quality management department's scope of responsibility
1, seriously implement the "hundred years of planning, quality first", "quality is the life of the enterprise" policy, under the leadership of the Chief Engineer, the organization to promote the production of quality work, implementation, Implementation of the relevant policies, decrees, systems, norms, regulations and relevant documents, rules and regulations of the quality of the project.
2, under the leadership of general workers, develop and improve the project quality award and punishment methods, and organize the implementation of the branch to supervise and check the implementation.
3, often in-depth on-site, active publicity, implementation of quality operating procedures, the construction site inspection, supervision, found that the problem is dealt with in a timely manner, and immediately report to the chief engineer.
4, participate in key projects construction organization design, construction program discussion, and supervision of the projects, check the implementation.
5, the quality of the staff to do a good job of education, and often the quality of the staff for business guidance, and organization of learning, and constantly improve the level of business and working ability.
6, the organization of quality staff regular activities, quality supervision work, improve the quality staff business level.
7, do the project quality report, do a good job of sub-projects quality monthly inspection and evaluation, and will be sub-projects monthly inspection and evaluation of the situation reported to the newspaper issued.
8, under the leadership of the chief engineer, the development of target management projects, quality engineering activities, and do a good job in the organization of assessment and data review.
9, the organization of the foundation of the project, the main body and the completion of the acceptance work, listen to the views of the relevant units to improve the quality of the project.
Fourth, quality inspection and assessment
Quality inspection work, should be based on self-inspection, self-inspection, mutual inspection and full-time inspection of the combination of principles, in accordance with the current construction quality acceptance specifications.
1Self-inspection: the team should carry out self-inspection during the operation process, and the self-inspection work should be carried out by the part-time quality clerk in conjunction with the project engineer and the operation team leader before the closing of the work every day and after the completion of a certain number of products.
2 Mutual inspection: process overlap, different types of handover, should be carried out between the process of handover inspection, found that the problem is resolved in a timely manner, through mutual inspection to promote the team to improve the awareness of the quality of the project, and to clarify their responsibilities.
3 inspection batch quality inspection: should be the project quality officer, the operation team leader for inspection and measurement, the existence of problems to deal with, and fill in the inspection batch quality acceptance record.
4 Inspection of sub-projects: the project manager, project engineer, project quality officer should carry out inspection and measurement, find problems and deal with them in time, and fill in the quality acceptance record of sub-projects.
5 full-time inspection: the company's full-time quality officer according to the project department's sub-project evaluation, monthly organization review, approved sub-project grade. Team mutual inspection signed by the team part-time quality officer.
6 Regular quality inspection: the company organizes quality management personnel at all levels to carry out regular quality inspections, exchange experience, and carry out evaluation activities to promote continuous improvement of project quality.
(1) project manager monthly review of sub-projects, for the inspection of unqualified should be dealt with in a timely manner, praise the good, criticize the bad, rewards and punishments.
(2) the quality management department quarterly sampling of the project, and the sampling of the situation will be brought together to report the next. The quality of the works of remarkable achievements of the unit and the project department to give praise or commendation. VII Engineering Stage Acceptance
Unit engineering stages of acceptance
After the completion of the stage of work. Unit project stage acceptance sub-shell acceptance, performance testing; quality control information and quality acceptance records of sub-projects and safety and functional testing reports. Stage acceptance is carried out by each project department to assist the construction unit (or supervisory unit) to invite the person in charge of the project's design, supervision, quality supervision and the company's relevant departments to participate. Stage acceptance of the project is carried out according to the following procedures: the project engineer introduces the overview of the project and quality control during construction, and the company's technical quality department introduces the results of quality inspection. Conduct on-site inspection; gather the acceptance opinions of the representatives of all parties present at the meeting; carry out the main project acceptance visa or put forward rectification opinions written into the meeting records and acceptance report. In order to ensure that the unit project completion of an acceptance rate of 100%, it is stipulated that all the company's projects, after the completion of the contract content, must notify the company's quality management department together with the quality of the completed project pre-acceptance. Without the pre-inspection of the project shall not be reported to the construction unit for completion and acceptance.
VIII overall acceptance
1 project pre-acceptance must have the following conditions:
(1), the scope of the project contract within the division of the project construction is completed.
(2), Stage work is accepted and performs well.
(3), the project quality acceptance information is complete, quality control information is basically complete.
(4), written construction debriefing has been completed.
The contents generally include: A, project overview: project name, floor area, budget cost, planned start and completion date, the actual start and completion date, structural form, perimeter construction links, internal and external decoration, construction of special circumstances occurring in the A, design, supervision, quality supervision, general subcontracting, etc. B, project construction facts: construction process, design changes, hidden works. c, Project construction situation: quality pre-control method, process, results; each division item measured statistics and results; division item acceptance and results, QC group activities and results. d. Project has not been resolved problems and suggestions.
Pre-acceptance of the project proposed rectification of the content of the deadline for rectification, rectification of the end of the timely completion of the unit project quality acceptance records, quality control data verification form, safety and functional inspection data verification and the main function of sampling records and visual quality inspection records. Enterprise technical personnel to assess the quality of the project grade before the formal acceptance of the completion of the project.
2 overall acceptance of the project
Overall acceptance in the pre-preliminary inspection by the construction unit organization design, supervision, construction and other four parties to participate in the acceptance of the acceptance of the acceptance of the acceptance should be ready, the information must be complete, to make a report on the construction of the construction situation, the quality of the project overview, fill in the record of the acceptance of the completion of the acceptance of acceptance through the acceptance of the acceptance of the acceptance of the acceptance of the same **** visa, delivery of the construction unit to be used.
Overall acceptance must have the following conditions:
1 completed the contents of the contract provisions of the project.
2 The quality of the works of each division reaches the qualified standard or above.
3 The engineering technical data are correct and complete.
4 The certificate of quality warranty of the works has been signed.
5 Written construction report has been completed.
Shielding effectiveness of acceptance and certification: after the end of the project, the demand side according to the national military standard performance testing:
1 If the demand side of the test results have objections, the supply side, the demand side and the demand side commissioned by the authority of the testing unit composed of a joint acceptance of the shielding room shielding effectiveness of retesting the authentication of the test costs are the responsibility of the demand side. If the performance does not meet the contract indicators, the supply side refurbishment to meet the contract requirements, the costs incurred by the supply side is responsible for.
2 project completion acceptance is generally carried out in accordance with the following procedures: introduction of the project overview; introduction of the construction of the actual report on the quality of the project; put forward the project has not yet solved the problem and explain the reasons why; acceptance of the personnel to check the acceptance of the project on-site; listen to and summarize the views of the various aspects of the assessment of the quality level; signing the acceptance formalities to determine the completion of the information, completion of the final accounts, the completion of the unfinished matters and constraints on the closing of accounts of the project. Date.
3, the acceptance of other items: shielding room after the end of the installation by the demand side to send a person in accordance with the contract between the two sides to develop the relevant requirements of the project's electrical, decorative \Ventilation\Security and other configurations of equipment for acceptance. 4, delivery: in the above two items after acceptance of the qualified, the supply side will be delivered to the demand side of the project, the shielding acceptance of the end of the shielding contract is complete. Delivery: After the acceptance of the above two items are qualified, the supplier will deliver the project to the demand side, shielding acceptance of the end of the work, shielding contract fulfillment.
Shielding room quality assurance and after-sales service measures
1, in strict accordance with the standards, to ensure the quality of construction; 2, shielding room transfer to the use of the supply side to the demand side to provide the shielding room all the drawings and information documents, and the use of training, the demand side to ensure that the third party does not disclose the end-users in addition to the 3, the establishment of the quality of the file, regular visits to the user, to check the quality of the situation: company Has an after-sales service organization, can promptly troubleshoot the shielding room and timely maintenance: after receiving the user's maintenance telephone notification, the general problem immediately reply, difficult problems within 24 hours to reply, major problems within 48 hours to the scene of the maintenance process.
Nine complaints and return warranty system
1, in order to maintain the social credibility of enterprises, to ensure that the quality of the project in line with national quality standards, where the project is delivered to the warranty period after use must do a good job of return visit.
2, "project quality warranty" should be in the completion of acceptance at the same time to the Party. After the completion of the warranty requirements and complaints received back from the construction unit should be immediately sent back and dealt with.
3, half a year after the completion of the project by the branch of the organization of the quality of the return visit 1 ~ 2 times, during which found that the problem is caused by the construction of quality problems, the branch is responsible for the warranty.
4, construction of customer complaints, to be actively dealt with to meet customer needs.
Ten, customer satisfaction measurement
The quality of the project is related to customer satisfaction is an important aspect of the implementation of the construction process, construction acceptance and acceptance of the customer satisfaction measurement, is the enterprise for the satisfaction of the provision of services. In the construction process, on-site coordination meeting, the higher authorities in the comprehensive inspection to collect customer satisfaction information from all parties. From this analysis and measurement of the enterprise to give customer satisfaction, and constantly put forward the improvement of opinions, so that the enterprise's quality management system continues to improve, customer satisfaction continues to improve.
Eleven, reward and punishment system
Reward the good and punish the bad measures: poor construction management, resulting in mismanagement and quality degradation; violation of the regulations, resulting in safety issues; to the Party caused by the use of the function of the serious impact; the repeated problems of the project and do not actively rectify the problem, and so on, are punished with economic fines and administrative penalties.
7 quality management department of the company from time to time to carry out quality sampling work, comprehensive monitoring of the quality of the construction project dynamics, strict process control.
V Quality acceptance of materials and components
1 All incoming raw materials and tools, the supply department should provide factory certificates or quality assurance certificates in time. The site material clerk shall check and accept the specification, quantity and appearance quality of the incoming materials.
2, a variety of materials acceptance: to check the production license, factory certificate, inspection certificate, into the city license and quality assurance information, the quality of the finished product must be in line with the design and acceptance standards, acceptance of the finished product specifications, quantity and appearance of the quality of acceptance.
3, all the products sent into the site by the production plant, the project manager should be checked and accepted at the site, the quality of the quality of the random checks. To the factory to pick up the goods, should be in the factory for acceptance, found that there are problems with the quality, can refuse to accept.
4, on-site materials must be arranged in accordance with the construction master plan stacked neatly and orderly, the site should be hardened, drainage should be unimpeded, special materials should be moisture-proof, fire prevention, anticorrosion, to ensure that the quality of materials in the process of on-site storage.
Six quality staff activities and reporting system
1 monthly quality staff for collective activities, activities organized by the Quality Management Department, such as:
(1) learning procedures, specifications, quality standards and other business knowledge.
(2) exchange of information, analyze and solve quality problems.
(3) Quality engineering acceptance assessment.
(4) quality observation.
2 Quarterly participation in quality inspection activities organized by the company.
3 Do a good job of monthly report on the quality of sub-projects, through the inspection, truthfully filled out. Operation team at the end of the month, before the second of the next month to report to the project department, the project department to organize a review, within 7 days after the month to report to the quality management department (in triplicate). The company then organizes a random review.
4 Collect the satisfaction information of customers, supervisors and higher authorities in the process control; collect customer opinion questionnaires; and implement the return visit work; all of which are reported to the Quality Management Department of the Group Company after collecting statistics in the quarter.
5 Engineering quality accident report. Engineering quality accidents are divided into two categories: general quality accidents and major quality accidents. After the occurrence of general accidents, the company should be contacted immediately.
10, collect customer complaints, clear responsibility department, according to the requirements of the implementation of rectification problems, so that customer satisfaction