If your phone has a touch screen failure problem, you can follow the following methods to solve it:
In order to ensure the accuracy of the results of the troubleshooting, before the troubleshooting, please make sure:
The screen surface is clean, there is no oil stains, water stains, etc., the presence of liquid on the surface of the screen may lead to the touch screen jumping around, insensitive;
Don't place it on the quilt, sofa and other soft locations for operation.
Don't place the touch screen on the quilt, sofa, etc. to operate in a soft location, the touch screen is not uniform force, will be probabilistic insensitivity;
No nearby microwave ovens, electromagnetic stoves and other high-intensity magnetic fields, high-intensity magnetic fields will cause interference with electronic components, resulting in abnormalities, such as touch-screen jumping;
Please confirm that the charger is a standard charger for Huawei, the charging side of the touch-screen while using the case, due to the power supply voltage may be unstable, will have a greater touch-screen We recommend that you use the original charger when you need to charge the touch screen, and at the same time, you can remove the protective case to enhance the touch screen experience;
The film should not be too thick, otherwise it will affect the touch screen sensitivity, and we recommend that you replace the film with one that is no thicker than 0.2 millimeters, or replace it with the official film;
Confirm that your cell phone has been replaced with an unofficial screen, and that the unofficial screen does not guarantee the screen experience, and we recommend that you visit Huawei customer service. experience, we recommend you to visit Huawei Customer Service Center for overhaul.
Please follow the following methods to detect whether the screen of the device is normal:
1. Please open the "Service" APP of your phone, and find the troubleshooting>More>Screen>Screen Insensitivity>Start Detection:
If you detect the screen abnormality, it is recommended to Back up your important data and bring your proof of purchase to the Huawei Customer Service Center for professional testing.
If the test screen is normal, please continue to the next step of the investigation;
2. Touch screen completely malfunction, partial malfunction:
Please long press the "on button" for more than 10s, the phone will be forced to restart to try, if the problem is still can not be solved, it is recommended to bring the relevant purchase certificate to the Huawei
3. If the above methods still fail to solve the problem:
If the above methods still fail to solve the problem, it is recommended that you back up your important data in advance, and bring your phone/tablet, the standard charger, the data cable, and the relevant proof of purchase to the nearest Huawei Customer Service Center for repair.
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