The so-called outsourcing (outsourcing), directly translated into English as "external resources", refers to the integration of enterprises to use the best external specialized resources, so as to achieve the reduction of costs, improve efficiency, give full play to its own core competitiveness and enhance the enterprise's ability to adapt to changes in the environment quickly. It is a kind of management mode that enhances the enterprise's ability to adapt to the environment. In an enterprise, in order to improve the human resources department should be set up to support a variety of professional human resources personnel, such as "payroll specialist", "recruitment specialist", "training specialist", etc.. and so on. The cost is relatively huge. However, many domestic enterprises do not have such equipment, especially a part of the small and medium-sized enterprises, from the cost-effective point of view, they do not have to set up such a large number of personnel in this scale of enterprises, so the management of this piece of outsourcing to the customer service organizations, and professional human resources organizations are relatively more complete than their own enterprises, enterprises with the help of more professional things to perfect their own The phenomenon of insufficient human resources, thus saving their own resources to create the greatest value.
Benefits of customer service outsourcing:
1) Help the human resources department from the heavy repetitive matters to free, focus on the core strategic work, so as to enhance the height of the human resources management and core competitiveness
2) Provide access to new management techniques to improve the speed and efficiency of the response;
3) standardize the operation, effectively curbing the arbitrary
3) Standardize operations, effectively curbing the arbitrariness of payroll and employee management, and contributing to the standardization and fairness of management work;
4) Reduce costs, relieve capital pressure, and overcome many of the weaknesses of the economy of scale of the enterprise. In the country due to the rising awareness of labor rights, employment security system and the popularity of labor laws, customer service direct indirect costs (including severance pay, pensions, etc.) and peripheral costs continue to climb, human resource management business outsourcing can reduce business risks, get rid of the interference of chores, and ultimately guide the enterprise to focus on the core resources, and the development of core competitive advantages.
5) Avoid the risk of uncertainty associated with large investments in talent.
6.) Simplify processes, save time, and improve employee satisfaction.
Introduction of Customer Service Outsourcing
The transactional operations of customer service work, such as employee recruitment, social security and provident fund contributions, seem simple, but the actual operation is very laborious and time-consuming: not only do we have to supervise the employees to provide all the relevant materials, but also have to go back and forth between the various offices, and we must adjust our work accurately and timely according to the constant changes in policy. In order to help enterprises save costs and improve employee satisfaction, Nanjing Mintai Human Resources Co., Ltd. provides professional and efficient customer service outsourcing services for enterprises and institutions. Customer service outsourcing is that the employer will human resource management in the non-core part of the work of all or part of the human resources company entrusted to handle, personnel and commissioned by the unit still maintains the labor relationship, does not affect the sense of belonging and loyalty of employees.
I. Advantages
(A) more standardized management, more comprehensive service The various customer service and labor affairs of the hosting staff are handled by the human resources company, and provide policy and regulatory advice on social security, labor customer service policies.
(2) Liberate manpower, create value Eliminate the need to handle a variety of trivial employee recruitment (dismissal), social insurance declaration, housing fund for a variety of customer service, labor procedures, so that enterprises and institutions of the human resources manager is committed to the staff career design, training design, performance management, etc. can motivate employees to play a role in the potential of the work, so that the enterprise to value-added.
(3) Simplify procedures, reduce costs As a large number of transactional work is outsourced, human resources managers can easily and successfully complete customer service work without leaving home; reduce the investment in personnel and equipment to avoid duplication of operations, saving a large number of transactional work of funds and time.
(4) Improve satisfaction, enhance the sense of belonging Perfect customer service system, solve the employee's worries, improve employee satisfaction. At the same time, because the main body of the labor contract is still the enterprise, the employees have a stronger sense of belonging to the enterprise, higher loyalty.
Second, the content of customer service outsourcing
1, on behalf of the enterprise recruitment of staff: human resources companies make full use of their various advantages, through various channels (such as job fairs, the Internet, posters, recruitment columns, etc.) to publish job advertisements, for the employer to collect, recommend, on behalf of the recruitment of the required professionals.
2, on behalf of the staff recruitment procedures: for the enterprise on behalf of the staff recruitment procedures (including personnel transfers, graduate employment declaration, worker recruitment, employment of foreign personnel, employment record, labor contract authentication, etc.).
3, the agent of the employee customer service relations and customer service files: responsible for the management of customer service files of employees, customer service certificates, job transfer, file transfer and other work.
4, the establishment of employee work files: for corporate employees to establish a work file including work, performance, training, health and assessment.
5, payroll and personal income tax declaration: payroll and personal income tax declaration on behalf of the enterprise. The application and approval procedures of the payroll manual.
6, on behalf of the social security and provident fund: on behalf of the enterprise for the staff social insurance participation and change procedures (pension, unemployment, industrial injury, maternity, medical care) and housing provident fund increase or decrease procedures.
7, work-related accidents: assist enterprises in handling work-related accident claims.
8, the organization of staff physical examination: according to the requirements of the enterprise, the organization of staff physical examination.
9.Provide consultation on labor policies and regulations: Provide consulting services on customer service, labor-related policies and regulations for enterprises.
10, on behalf of the staff departure procedures: the expiration of the labor contract of the enterprise employees will not be renewed, the contract period of resignation, dismissal or termination of the labor contract, by the human resources company on behalf of the termination of their employment, the dismissal and other relevant procedures.
11, on behalf of the enterprise to establish social security relations (application for social security certificate and annual review)
12, the agent for labor mediation, labor arbitration, labor litigation and other matters.
Three, customer service outsourcing process
1, business consulting: a preliminary understanding of the intentions of both sides, to confirm the legal qualifications, the exchange of the company's basic situation and explain;
2, analysis and investigation: based on the requirements of the employer, the number of employees, the distribution of the company's information such as the collection of information to understand;
3, commissioned programs: according to different Negotiate the program: both parties study and negotiate the content of the commissioned program, and modify and improve the commissioned program to determine the timetable;
5. Sign the Customer Service Outsourcing Service Contract: Define the rights and obligations of both parties, clarify the legal responsibilities, and sign the Customer Service Outsourcing Service Contract according to the law;
6.