Summary is a written material that conducts a comprehensive and systematic review and analysis of a period of study, work or its completion. It plays a linking role in our study and work. It is not as good as Let’s develop a summary. But what are the requirements for a summary? The following is a summary of the work of the Quality Assurance Department that I compiled for your reference. I hope it can help friends in need. Quality Assurance Department Work Summary 1
Quality Department Management Work Summary and Outlook for All Departments of the Company in 20xx (Good afternoon, leaders and employees!): Under the correct leadership of the corporate legal person, Mr. Liu, the Quality Department conscientiously implements The spirit of the working conference of the provincial and state food and drug administration departments focuses on the company's overall quality management policy of "diligently inspecting and strictly controlling, orderly prosecution, effective improvement, and perseverance" to further promote GMP and win-by-quality strategies. Looking back on the year, in 20xx, the Quality Department mainly did the following work in strengthening quality monitoring, strengthening quality awareness, and controlling quality:
1. Carry out quality management work and strengthen quality work macro guidance.
(1) Deeply promote quality-based factory development and enrich the connotation of quality-based factory development activities. Quality-based factory development is an important measure for a pharmaceutical factory to improve product quality and enhance economic strength. The quality department is the key department that promotes quality-based development of the factory. We mainly do the following: First, raise awareness and strengthen leadership. In accordance with the spirit of the "Drug Administration Law" and "Pharmaceutical Good Manufacturing Practice", the work quality of each department of the company is assessed and guided. At the same time, the "Guizhou Yunfeng Pharmaceutical Co., Ltd. Mobile Red Flag Assessment Plan" is formulated and issued to evaluate the products. The steady improvement of quality, work quality, service quality and environmental quality sets forth specific requirements that lay the foundation for creating company-wide product quality. The second is to continuously expand the connotation and extension of quality-based factory development activities. According to the requirements of the "Mobile Red Flag Assessment Plan", promote the institutionalization and regularization of activities. At the same time, the original GMP documents were revised and improved, and based on the company's actual situation, the "Drug Production License" renewal and submission work was completed.
(2) Create a good atmosphere and carry out in-depth "moving red flag" activities. According to the company's overall deployment and with the close cooperation of various departments, the company organized and carried out "mobile red flag" activities. With the theme of "persisting in winning by quality and promoting scientific development", we mobilized extensively, fully prepared, and carefully organized the 20xx mobile red flag activity of Guizhou Yunfeng Pharmaceutical Co., Ltd. within the company, forming a message that everyone cares about quality and attaches great importance to Quality and the good atmosphere of participating in the mobile red flag activities set off a climax of activities in which all departments of the company participated extensively and achieved remarkable results.
(3) Consolidate the foundation of quality management and strive to improve quality management levels.
1. Promote and apply advanced quality management methods. In order to continuously deepen the corporate quality concept and improve the corporate management level, we will introduce advanced quality management from point to point. For example, the mobile red flag assessment has gradually improved the management level of each department; the quality department has established a weekly meeting system; the quality inspection room has obtained three mobile red flags, etc.
2. Organize and implement the quality reward system. In order to encourage the strengthening of quality management, constantly pursue excellent quality performance, improve quality levels and competitiveness, and adhere to the path of technological innovation and quality-benefit development, we combine the company's actual conditions and serve enthusiastically in accordance with the requirements of "GMP". On the one hand, we organize the company's quality The managers systematically studied the "Production Process Procedures", "GMP", and the "Drug Law". On the other hand, guided by the 20xx version of the Pharmacopoeia, the company's quality standards for raw and auxiliary materials required for drug production (91
copies), operating procedures (24 copies), quality standards for traditional Chinese medicine pieces (13 copies), and production process procedures (7 copies) have been revised so that the products produced by the company basically meet the approved production processes and quality standards.
3. Increase efforts in cultivating quality talents. We take various forms to actively organize quality personnel to participate in various trainings provided by the drug regulatory authorities and the company's employment certificate examinations. In 20xx, work certificates have basically been obtained, and the number of people holding work certificates has increased and stabilized compared with previous years.
Completed the stability inspection of 292 samples (***1752 inspection items) and 89 products (***546 inspection items) for normal inspection, as well as the cleanliness monitoring of clean rooms in each workshop (***60 rooms) (***1440 items); add 12 samples of trial production of Shuanghuang Anti-inflammatory Tablets (***73 inspection items), and 50 samples of Shan Yinhua original medicinal materials and extracts (***150 inspection items) , the trial production of 5 samples of granisetron hydrochloride spray (***38 inspection items), and the inspection of 285 samples (***789 inspection items) for various verifications. A total of 730 samples and 60 rooms were monitored three times, that is, 4743 inspection items.
2. Vigorously implement the quality management strategy and strive to improve the company's product quality and increase market competitiveness. As an important part of building a quality factory, we also vigorously implement quality management strategies and actively support and support pharmaceuticals and health foods with high technological content, stable product quality, high market share, and good reputation.
1. Do a good job in evaluating the company's products. Based on the results of the company's product quality stability inspection in 20xx, the quality department's quality stability inspection work meeting was held to discuss the basic work of product quality, the preparation of registration change application materials, time schedule arrangements and relevant precautions with relevant personnel. communicate. At the same time, we will further optimize our services, maintain close communication with various departments of the company, and assist the company in mastering some information in the data declaration.
2. Continue to do a good job in product quality management. Based on the characteristics of the company and the product quality of previous years, we laid the foundation for the company's product quality and conducted an annual product quality review and analysis. Quality Assurance Department Work Summary 2
In the past six months, under the leadership of the company, the Quality Assurance Department has learned the quality system, quality policy and quality objectives. With the support of various departments, the quality control of the Quality Assurance Department is fully implemented, which improves the clarity, responsibility and organization of department employees. The operation status of the quality system of the Quality Assurance Department is now reported as follows:
1. Product audit
1) The non-conformities found during the audit are caused by the negligence of employees, mainly manifested as non-compliance with the labeling Require.
2) No A or B level defects were found, C level defects and D level defects were all within the acceptable range, and other products can be shipped out normally.
3) Quality index I=0.53
2. Process audit
On January 10th and 11th, the audit team conducted a review of the manufacturing process of disc brake pads An audit was conducted.
Through the audit, it was found that: the entire production can basically be carried out in accordance with the production flow chart, control plan and corresponding work instructions. The process capability is stable and can meet the requirements of product compliance. According to the review According to the grade regulations, the compliance rate of this process audit reached 87.75%, which was rated as AB grade.
3. System audit
1. Document preparation
At present, the "Quality Manual", "Procedure Documents" and third-level documents and corresponding records have been completed writing work.
3. Document Management and Implementation
The Quality Assurance Department shall conduct centralized management of company documents and records for system management. Each department shall prepare materials for registration and distribution, and convey the guidance and suggestions of consultants. . Quality Assurance Department Work Summary 3
1. This year’s quality management work has been basically completed with the care and support of the company’s leaders, the joint efforts of all quality inspection personnel, and the vigorous cooperation of all departments. various work tasks. Mainly done the following work:
1. Daily quality inspection work
① Raw and auxiliary material inspection
In July, the company’s raw and auxiliary material quality standards were combined with the current In accordance with national standards and actual production requirements, the quality standards and required inspection items for raw and auxiliary materials have been sorted out and re-revised. In the daily testing process, raw materials and auxiliary materials are inspected strictly in accordance with quality standards, and inspection reports are issued timely and accurately to resolutely ensure the authenticity and reliability of the data, and are included in the salary assessment of laboratory technicians to ensure the first step in production. The laboratory technicians of raw materials and auxiliary materials and finished products shall be rotated every six months to supervise each other. Individual batches of raw materials have been returned or downgraded (glucose syrup, etc.), which not only strictly controls the quality of raw materials, but also reduces the company's losses.
Due to limitations of testing equipment and personnel, our company’s testing still focuses on key indicators and does not control all indicators. It is inevitable that raw and auxiliary materials with unqualified indicators other than the control indicators will flow in. In the production process, the starch quality problems that have emerged in the second half of this year are due to the fact that whiteness and fat were not included in the required inspection items at the beginning, resulting in unstable production.
② Finished product inspection
Finished product inspection has undergone major changes this year compared to last year. In July, products will be graded and positioned based on national standards, actual production and sales conditions. Try to keep problematic products within the company to avoid customer complaints.
In 20xx, ***1009 batches of 5473.7 tons were inspected: 640 batches of 3426.2 tons were in line with internal control, and the internal control rate was 62.59%. 369 batches of 20xx.5 tons were exceeded, and the pass rate was 100%; **1029 batches of 2899.875 tons: 258 batches of 764.55 tons that met internal control, the internal control rate was 26.36%, and 179 batches of 446.9 tons that were unqualified, with a failure rate of 15.41%. The reasons for disqualification include ****.
2. On-site management
① Adhere to daily quality inspections at the production site, communicate with the production department in a timely manner if quality hazards are discovered, or issue a quality rectification notice, instruct and assist relevant departments to carry out Rectification. Those who can make rectifications at that time insist on solving the problem on the spot.
② To correct the irregularities discovered during the quality supervision process, such as unclear product production batch numbers and non-compliant labeling, the product batch number management regulations have been revised and have been implemented and received Effect.
③ Assist the production department to revise the production front-line handover management system.
3. Delivery management
Each batch of shipments follows the outbound inspection procedures, and problematic goods are marked and reported to the corresponding person in charge, but they have not been signed. The approval procedures resulted in the entire quality assurance department staff being punished for the most problematic goods.
4. Customer complaints
Based on the customer quality complaint records from January to December 20xx, the analysis of the types of quality complaints and response measures that occurred this year is shown in the following table:
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5. Quality system operation
① Continuously learn from the Internet and update new system documents based on the actual situation of the company to make them Meet the requirements of customer review while enriching quality management knowledge.
② Supervise other departments to regularly update relevant information, such as supplier qualifications of the purchasing department, regular inspections of the equipment department, etc.
③ Accepted the second supervisory audit in December and obtained Maintain certificates. This supervisory review is different from the previous ones. The company will improve the system internal audit data. During the audit, the problems encountered will be discussed with on-site experts one by one, and new system audit knowledge will be learned from them. Next year, the country will replace the system with new standards, emphasizing the ability to predict and respond to risk control, not just simple document control and the ability to deal with problems. In the coming year, we will continue to improve the professional quality of the company's internal auditors and strive to maintain the effective operation of the quality system.
6. Quality reports
Prepare daily, weekly and monthly product quality reports on time, report product quality status in a timely manner, and have a traceability effect on strengthening quality management. If there are any quality problems, promptly communicate with the production department and technical department and put forward quality rectification requirements.
7. Service sales
① Cooperate with the sales department in a timely manner to prepare bidding documents and product investigation reports for each customer. Connect sales and production with the delivery needs of special products and strive to satisfy customers.
② Assist sales to provide after-sales service, and provide timely explanations and answers to some quality issues raised by users.
8. Ensure that relevant test reports are within the validity period
There are mainly the following test reports: ① Product external inspection report (cycle: half a year) ② Production water test report (cycle: one year) ③Employee health certificate (period: one year)
9. Coordination work
① Track unqualified raw materials and auxiliary materials throughout the entire process, and track the storage locations to eliminate dead ends.
This year, unqualified products have been successfully returned to the manufacturer.
② Company website production: Supervise the production of the network.
③ **Complaints about late delivery and quality issues: For this purpose, the production, sales, quality assurance and technical departments were specially brought together to discuss. After communication, it was agreed that the workshop should prepare goods in advance and improve quality inspection. Standards will be issued to relevant departments at the same time for immediate implementation.
2. Existing problems and work to be carried out and improved in 20xx:
1. Quality inspection
① Continue to strictly control raw materials, intermediate processes and Daily inspection of finished products to ensure the authenticity of data and seek truth from facts. Ensure that products that do not meet requirements are not allowed to enter the warehouse. Communicate more with the technical department and move critical quality control points forward as much as possible. Those that have a significant impact on the next work section must be signed by the leader before they can be released.
② Follow up on the problematic raw materials and auxiliary materials to the end, so that every person in charge of each department knows the seriousness of the matter.
③ Although quality reports are adhered to every day, there are sometimes errors in tonnage statistics. The timeliness and authenticity of the reports will be included in personal assessments in the coming year.
2. On-site management
① Regularly participate in pre-week meetings of the production department from time to time, participate in production, and promptly raise some unreasonable phenomena at the meeting.
② Check production records to standardize them. At the same time, other routine inspection indicators should be integrated with batch records as much as possible to reduce additional workload in the workshop.
③ Insist on daily inspections of the production site, correct or impose fines on irregularities, and resolutely change the good-guy mentality.
3. Quality system
① On-site review of raw material suppliers: This year the company has focused on this aspect and conducted on-site review of ** raw materials. Other raw materials and auxiliary materials have not been involved yet. . Prepare for on-site review and study by suppliers of raw materials and auxiliary materials that will have an impact on production in the coming year, especially raw and auxiliary materials that cannot be detected by the company's important indicators, and communicate with supplier experts about problems existing in actual work.
② Strengthen the analysis of quality inspection data and provide timely predictions for production. Quality Assurance Department Work Summary 4
20xx Quality Assurance Department Work Summary
Strengthening quality management, stabilizing and improving product quality, and ensuring factory quality are the main functions of the Quality Assurance Department. In the past 1 During the year, the Quality Assurance Department conscientiously performed its basic duties and played a role in quality assurance and promotion of the company's quality objectives. There were some quality accidents in the company this year, which had a great impact on quality work. After quality education and drug management legal education, the quality awareness of all employees of the company has been significantly improved. In particular, the smooth development of process research on Salvia miltiorrhiza injection has stabilized the quality team, mobilized workers' enthusiasm, and increased their sense of quality responsibility, which is of great significance to the stability and improvement of the company's quality. Positive effect.
1. Control according to standards and strive to complete various inspection tasks
This year, from January to December 23, the Quality Assurance Department inspected 504 batches of raw materials and excipients (January 1 to December 23); 750 batches of packaging materials (containers) in direct contact with drugs; 543 batches of external packaging materials; and 1,305 batches of domestic trade finished products. Among them, there are 7 varieties, 9 specifications and 117 batches of small-volume injections; 6 varieties and 933 batches of 9 specifications in the second workshop of large-volume injections; 4 varieties, 5 specifications and 237 batches of plastic bottle infusion workshop; 1 solid preparation workshop Variety, 18 batches.
There are 24 varieties of foreign trade products and 461 batches.
According to regulations, purified water and water for injection are tested once a week (dozens of sampling points/times), and the clean area of ??the workshop is regularly monitored (level 100, once a week; level 10,000, once a month ;Level 100,000, once a quarter.
2. Seriously perform quality supervision and quality control functions, discover and solve quality problems, and inspect the entire production process in accordance with company regulations. Comprehensive monitoring, timely detection of quality hazards in the production process, timely handling of problems found during quality inspections to avoid serious consequences.
If the appearance of the polypropylene infusion bottles produced in the plastic bottle infusion workshop is unqualified, promptly notify the workshop and relevant departments, and report to the company leaders. The workshop will carefully investigate the reasons, contact the equipment manufacturer to inspect the equipment, identify the main reasons, and conduct appropriate inspections on the unqualified products. will control.
3. Carry out GMP certification reform and ensure that it passes the new version of GMP certification
According to relevant national policies, if the injection does not pass the new version of GMP certification on December 31, 20xx, it will be replaced by 1 Production must cease on January 1st. Due to various reasons, our company's certification transformation work started too late. It was only officially launched in August 20xx. We have worked hard under the unified command of the headquarters. Currently, we have completed the preparation of management documents, and the quality standards and inspection procedures have also been revised a lot. The basic structure of the process procedures is being gradually improved and completed after the equipment is installed and verified. The equipment and position standard operating procedures can be completed after the equipment factory is verified and confirmed. The first phase of the main production line of the hardware is about to enter the factory, and the first payment for the second phase of equipment has been completed. All work is in progress. As long as all departments do their jobs, they will surely pass the certification smoothly.
4. Carry out the entrusted production of drugs and the filing of drug labels and instructions.
In 20xx, the commissioned production and approval of amino acid infusion solutions was completed. At present, Shaanxi Bikang Pharmaceutical Co., Ltd., according to the commission contract, has produced some drugs, which can ensure market supply after the suspension of production. The supplementary application for filing instructions, labels and packaging of statins has been completed or is about to be completed. Compound amino acid injection (18 aa-ii) and other drugs have implemented new national drug standards, and the revision and filing of drug labels and instructions has been completed on time.
The second supplement to the 20xx edition of the Chinese Pharmacopoeia has been implemented, and the Quality Assurance Department has promptly filed the supplementary application materials and instructions and labels with the Provincial Food and Drug Administration. 5. Do a good job in the re-registration of polypropylene infusion bottles and the renewal of animal room certificates
Due to various reasons, our company’s polypropylene infusion bottles did not apply for re-registration within the required time. After many efforts, the provincial bureau The application has been accepted, and samples have been sent to the Shanghai Pharmaceutical Packaging Material Testing Center for migration tests and other studies as required. Sample inspection and cleanliness testing have been completed, and the application materials have been sent to the State Food and Drug Administration for approval. The combined cover is undergoing sample inspection and will be submitted for review upon completion.
5. Actively welcome provincial and municipal unannounced drug inspections and on-site drug inspections, and have done a lot of work.
In 20xx, the national drug regulatory department intensified supervision and came to the company many times to conduct various inspections. The quality assurance department actively cooperated and did a good job. As the country has intensified product sampling inspections, in the 20xx national drug quality evaluation sampling inspection, because we carefully did a good job in quality management and strictly controlled the entire process from raw material procurement to warehousing and sales, we achieved significant results and passed the national drug sampling inspection. The production rate is 100%, batches of products are qualified, and there is no rework of the entire batch. The quality goals set at the beginning of the year have been achieved, and the product quality has been greatly improved, fundamentally ensuring the quality of each batch of products.
6. Strengthen quality inspections in each workshop and increase self-inspection.
Company leaders revised the GMP self-inspection management system, intensified inspections of the production site and recorded some inspection results according to the newly revised inspection form, and carried out quality treatment for serious violations. It has a significant effect on improving quality. On-site sanitation management in each workshop has been improved, and the quality awareness of cadres and employees has generally been enhanced.
7. Work plan for 20xx:
1. While seriously and effectively carrying out the company's quality management work, actively cooperate with the relevant departments of the company and do a good job in all aspects of the GMP transformation project work, and strive to pass national certification on time.
2. According to the requirements of the 20xx version of the Good Manufacturing Practice for Drugs, combined with the characteristics of the company’s dosage forms and the actual situation of the company’s new GMP factory equipment, summarize the experience and lessons learned in the GMP implementation process in the past ten years, and re-evaluate the company The quality management system documents have been revised and improved in depth and detail, including quality management procedures, quality standards, internal quality control standards, intermediate product quality standards, corresponding inspection procedures, job SOPs, etc. In the first quarter of 20xx, after completing various verifications, the software compilation work was completed.
3. Based on the needs of future inspection work, including the inspection needs of the central laboratory and various workshop laboratories, consult and inspect new instruments, reference materials, and test bacteria, and formulate a preliminary procurement plan and submit it to the company leaders for approval . Make preliminary preparations for formal procurement next year.
4. According to the company’s arrangements, complete the supplementary application for drugs with f0 value less than 8, prepare the relevant information required, and report to the provincial bureau registration office in a timely manner. The combination cover (pharmaceutical packaging material) re-registration information should be completed in a timely manner. At present, the on-site inspection and cleanliness inspection have been passed. After the sampling inspection is completed, the information can be reported to the State Food and Drug Administration. Continue to pay attention to the progress of plastic bottle approval. At present, all the registration information of Plastic Bottle Rui is in the State Food and Drug Administration. It is currently in the review stage and the drug packaging, labeling, and instructions are well documented.
5. Carry out training for new and old employees, including the new 20xx version of GMP training and new drug inspection new technology and knowledge training, to adapt to the new requirements of future inspection work and cultivate and reserve talents for the quality team.
6. Do a good job in the quality audit of the company’s raw and auxiliary packaging material suppliers, eliminate a group of suppliers that cannot meet the company’s product quality requirements, and absorb a group of high-quality and low-cost suppliers with good quality reputation and strong supply capacity. Suppliers must ensure that unqualified raw and auxiliary materials and packaging materials are not purchased, entered into the factory, inspected, stored in storage, or used.
7. Carry out quality inspections and strengthen the intensity and frequency of quality supervision. Improve the effectiveness of quality inspections and improve the efficiency of quality inspections. This way the workshop is always under quality control.
9. Do a good job in adverse drug reaction reporting and monitoring and management. The 20xx version of GMP has increased the intensity of this requirement. Failure to do this work will directly affect the passing of GMP certification.
10. Always be prepared for various inspections at any time and never take it lightly. It is estimated that there should be many more national, provincial and municipal inspections next year. This is the current situation. Quality Assurance Department Work Summary 5
20xx was the year when I made initial progress in quality management. During this year, our Quality Assurance Department did everything it could to ensure product quality and improve department strength; we continued to learn and improve ourselves, strive at work, and pursue our ideals. Under the enthusiastic care and leadership of the leaders, the company's product quality, department comprehensive capabilities, and its own quality have all made great progress. However, I always feel that I and even the quality assurance department I lead are still in the initial stage of development, because while achievements have been made, many shortcomings have also emerged. The work in 20xx is now summarized as follows:
1. Product quality
As the quality supervision department, the Quality Assurance Department plays a decisive role in production. In 10 years, we have successfully We have successfully delivered batches Q40005, 06, B73704, B76711, 12, C919 and other products. Our on-time delivery rate and finished product qualification rate have both reached 100%. Customers are also quite satisfied with the quality of the products we deliver. Dayang The company should be ranked among the top suppliers of Shenfei, which is inseparable from the hard work of each of us.
Although the quality of the products we deliver to customers is good, there are many problems in the actual processing within our company. There have been two batch scrapping accidents of products this year, which shows that our work is done well. are not in place, there are still many loopholes, workers are not serious about their work, and the phenomenon of missed inspections and incorrect inspections by inspectors still exists. Of course, I also have an unshirkable responsibility. We must learn from these lessons, constantly improve, and improve our products. We will improve our quality to prevent such incidents from happening again.
2. In terms of quality system
This year, the company established a new leadership team. With the joint efforts of everyone, the quality system is operating normally. In April 20xx, the company's quality system documents were successfully upgraded from version D to version E, and passed the re-evaluation of the ISO9001:20xx standard of Beijing New Era Center, the second supervision and audit of French BVAS9100, and the approval of Lianzhu and Shenfei The second-party audit shows that our quality management system is relatively complete.
Although we have obtained the system certification, our system has not yet been effectively operated and we are still unable to strictly comply with various standards in actual work. The quality awareness of all employees' participation needs to be improved. Quality management is a process in which all employees participate. The quality of products depends on each person in each department. During each audit, data analysis is our weakness. We have not applied statistical analysis to actual production. We should strengthen data analysis in terms of product quality and make our quality management system more perfect.
In the new year, the Quality Assurance Department will further strengthen management, control quality in production, and strictly follow the management system. During processing, workers and inspectors will conduct self-inspections and special inspections. , mutual inspection, work conscientiously, reduce the scrap rate, strengthen the assessment of workers and inspectors, and improve the quality reward and punishment system to ensure better product quality. The staffing strength of the quality assurance department is sufficient, but half of the inspectors are new employees who have been in the factory for less than half a year. I have only graduated for more than a year, so I am still in a weak link in terms of experience and face big challenges. , next year the Quality Assurance Department will strengthen job skills training, continue to learn, and strive to do better quality work. At the same time, in terms of quality management, we will apply our existing documented things to practice, improve the quality awareness of all employees, improve the quality goals for 20xx, and strive to achieve them, deepen the study of statistical techniques, and apply them to waste products During the analysis, root causes are identified and corrective measures are taken to produce better products. In short, in the new year, we will continue to work hard, do our job well, provide customers with high-quality services and products, and consolidate our status as an excellent supplier. Quality Assurance Department Work Summary 6
Time flies, time flies, and spring comes again. The hard-working year of 20xx has passed, and the year of 20xx, full of hope and bearing the turning point of Xinda Pump Industry, has arrived. In the past 20xx, all colleagues in the Quality Assurance Department, under the cordial care and leadership of the company leaders and with the support of various departments, basically completed various tasks assigned by the company. Here, I would like to make the following report on the work of the Quality Assurance Department in 20xx, I sincerely ask the company leaders to correct me.
In March 20xx, under the care of Mr. Ai and under the direct leadership of Vice President Lu, all colleagues in the Quality Assurance Department assisted the Administration Department in successfully completing the 20xx annual supervision and review of the company's three systems, and all at one time pass. The company's quality management system, environmental quality management system, and occupational health and safety management system are basically operating normally and effectively.
In April 20xx, under the guidance of the Daxian Quality and Technical Supervision Bureau, the company successfully passed the acceptance of the "Sichuan Province Quality Credit Rating AAA" inspection team and obtained the "Sichuan Province Quality Credit Rating AAA" "Honorary title.
In October 20xx, the company's S-type single-stage double-suction centrifugal pump successfully passed the acceptance of the "10th Sichuan Province Famous Brand Products" on-site inspection team, and the company's quality management work was well received by the inspection team.
In December 20xx, the company’s XDS200-150-240 pump successfully passed the 20xx annual product quality supervision and inspection of the Sichuan Provincial Bureau of Quality and Technical Supervision, and was assessed as a qualified product. Its technical indicators all reached first-class and National energy-saving product indicators.
Measuring physical and chemical work is the foundation and guarantee of the machinery industry. The company's measuring instruments undergo self-inspection or submit for inspection on a periodic basis. The weekly inspection rate of the measuring instruments in use reaches 100%, and the weekly inspection pass rate reaches 99%. The inspection accuracy rate reaches 100%, effectively ensuring the production of qualified products.
In 20xx, the three-guarantee service work achieved certain results with the strong assistance and support of various departments and workshops. The hard work of the three-guarantee personnel (including those temporarily seconded from the general assembly workshop) has been recognized by users. Satisfied smile. In 20xx, we received 112 after-sales service (including three-guarantee service) information sheets, and basically all were dealt with. The user complaint rate was 0, and the quality of pump products has improved to a certain extent thanks to the efforts of all employees of the company, which is reflected in 20xx The annual three-guarantee after-sales service fee has been significantly reduced. Calculated based on the travel expenses of the three-guarantee after-sales service personnel, it was nearly 100,000 yuan in 20xx and 55,000 yuan in 20xx.
Judging from the three guarantees of after-sales service throughout the year, the problems are mainly concentrated in:
1. The quality of outsourced pumps is not good enough, and the service times are many and the time is long;
2. Homemade products The mechanical seal of the middle pump has leaked after running for a period of time. There have been several cases, more than ten pumps;
3. There have been many errors and labeling errors during delivery, such as the wrong pump base, wrong pump, The coupling was sent incorrectly;
4. The casting quality and metal processing quality of the product were not up to standard, resulting in the return and exchange of the electric pump coupling and pump shaft.
In the new year, work should be strengthened from the following aspects: First, we must strengthen the supervision of the quality of outsourced pump products, such as IS pumps, ISG pumps, QW submersible sewage pumps, etc., and some quality products should be selected. Manufacturers with excellent three-guarantee after-sales service and timely after-sales service are our qualified suppliers;
Second, to improve the quality of self-made products, we must start from the casting of the pump to reduce pores, blisters, water, cracks, insufficient pouring, Casting defects such as wrong boxes will increase the surface roughness of castings. Metal processing and final assembly must strive for excellence and strictly abide by process disciplines. Inspectors must strictly control product quality, make inspection status marks and quality records, and ensure that unqualified products are not allowed to enter the next batch. The unqualified parts are not allowed to be assembled and the unqualified products are not allowed to leave the factory;
The third is to strengthen the inspection of outsourced pump products. Outsourced pumps must be assembled before shipment and check whether their accessories are complete. ;
The fourth is to strengthen the inspection of self-made pump accessories, requiring no delivery without the inspector’s inspection and signature;
The fifth is to strengthen employee quality education and improve quality awareness. , establish the idea of ????customer first and quality first, and formulate and improve the quality responsibility system assessment, with rewards and punishments.