The individual year-end summary of the doctor guide a
A year the guide department in the hospital leadership and the nursing department under the correct leadership, closely around the patient-centered, adhere to the people-oriented, to promote the work of the guide on a new level. Now will guide the work is summarized as follows:
Guide the work of consultation, accompanied by diagnosis, send diagnosis, communication and coordination, to assist in the rescue of critically ill patients, the provision of boiled water, the issuance of disposable cups of water, for the mobility and hospitalized patients to do the examination and the provision of wheelchairs free of charge, flatbed trucks, the distribution of various types of newspapers, health education promotional materials, departmental profiles; guide desk is also equipped with a needle and thread, scissors and other convenience measures, these things are very insignificant, but to do a good job can be a good service for the patients, but also to help the patients. But do a good job will be able to provide patients with great convenience, so that patients feel pleasure and comfort, and then increase the hospital's goodwill and trust, do not do a good job will affect the patient's evaluation of the hospital, which in turn undermined the overall image of the hospital's services.
Long working hours, some people will be on the diagnostic work disdain, that this work is not technical content and not create economic benefits, and trivial and hard work, if there is no strong sense of enterprise and sense of responsibility, the diagnostic staff of the passion is easy to be worn out in the day-to-day mundane small things, and the passion is the most valuable service traits, the service has lost its passion, just like the human being has lost its soul.
First, set up a new concept to improve the professional responsibility of the guide
1, to serve the patient means that the hospital environment and related matters to do a clear understanding of the guide is the patient's a "green card", the patient to the clinic, we are the receptionist; the patient to consult, we are the consultant; the patient is not mobile, we are the consultant; the patient's mobility, the patient's mobility, we are the consultant; the patient's mobility, the patient's mobility, we are the consultant; the patient's mobility, we are the consultant. Counselor; patients with mobility problems, we are accompanied; patients are dissatisfied with the services of other departments, we are coordinators, our ultimate goal is to meet the needs of patients by all means. With sincere dedication and sincere service to open the door to the patient's heart, to win the patient's trust.
2, to serve the patient to do a good service to patients can not be down to ask the hospital's "living dictionary". As the first station of the hospital service, every day to contact people of different ages and personalities, how to make these various needs of different people hope to come, satisfaction and return, is the guide to the knowledge of the wisdom of the staff, communication skills of the biggest test, not only to familiarize with the hospital's environmental characteristics of the technology and equipment power, but also familiar with the department's professional, diagnostic and treatment scope, features and expert characteristics. Even have to understand the medical characteristics of other hospitals, when we are in a very short time, through their decent speech, extensive knowledge, to meet the needs of patients, to win the trust and recognition of patients. The bridge between the patient and the hospital.
Second, through a variety of training to improve the overall quality of the guide
The key to improving the quality of service, lies in the quality of service personnel, but by no means overnight, especially we are now faced with newly recruited guides, know nothing about the hospital, so that she is familiar with the environment from strangers to master a certain degree of theoretical knowledge and professional skills, through the development of relevant duties, system, code of conduct and professional training, etiquette training, etc., to improve the quality of the guide staff, so that the guide staff have a high degree of professionalism. Guide work is not to be taken lightly with other nursing work, is the embodiment of the window of the hospital quality service, only from this high degree of understanding, in order to actively and enthusiastically help patients to come to the clinic.
Third, the implementation of the new standards, improve the quality of work and efficiency of the guide
Because of the lack of clear objectives of the guide work, the quality of service is difficult to assess with data, not easy to quantify, so far, there is no training of the guide staff of the specialized agencies or courses, and the guide training and medical and nursing knowledge of the training has a certain difference, in order to improve the quality of work and efficiency of the guide staff, the leadership of the hospital invited the guide staff to work with the hospital to improve the quality of work and efficiency of the guide staff. In order to improve the quality and efficiency of the work of the medical consultants, the hospital leadership invited the teacher from Lixin to guide the work, and made a plan for the duties of the medical consultant nurses, the system, the workflow, the training program, and the assessment standard. In order to improve the passion of the guide staff to work, break the dry more or less, dry good or bad a state, in the improvement of job duties, service processes, etc. based on the development of job incentive programs, and salary linkage,
Fourth, the outpatient area of the scientific management, to create an orderly environment for medical treatment
Outpatient patients eager to seek medical treatment, often resulting in unnecessary crowding and quarrels, if not handled properly, can lead to order chaos. If not handled properly, it can lead to chaos. Guide nurse to be compassionate, the patient as their friends, relatives, understanding and sympathy for the disease to the patient's pain and suffering, timely grasp of the patient's state of mind and a variety of needs, and patiently answer their questions, but also to keep a cool head, stabilize the patient's impatience, correctly do a good job of channeling the work of the order of medical treatment to maintain the order of outpatient clinics. In addition, the nurse guide part-time to keep the clinic environment clean responsibilities, such as in the see patients and their families smoking or littering, can boldly and politely give corrections, so that each patient can consciously abide by the relevant rules and regulations of the hospital, **** with the creation of a quiet, orderly, clean medical environment.
In short, "guide" seems to be a relatively easy job, but to become a good guide is not easy, not only to focus on the instrument is correct but also to maintain a positive mood at all times, know a certain amount of communication skills and simple medical knowledge, and more importantly, a high degree of empathy, think of the patient's thoughts, anxious patient's urgency, understanding of the patient's needs, the patient's understanding of the patient's needs. More importantly, to have a high degree of compassion, think about what patients think, anxious patients, understanding of patients, wholeheartedly into the work. Through the daily morning meeting time for all the guide staff training, good praise, wrong criticism, for the work of the shortcomings of continuous improvement, and strive to guide the work to excellence, so that the real patients to solve the practical difficulties, but also on the hospital's social and economic benefits to play a positive role in promoting.
The doctor's personal year-end summary of the second
Time as a white horse, ___ the end of the year is coming, in the past year, in the hospital leadership, the head of the nurses and the department director of the correct leadership, I conscientiously study Marxism-Leninism, ___ ideology, ___ theory of medicine and the "____" of the important idea. Adhere to the "patient-centered" clinical service concept, carry forward the revolutionary humanitarian spirit of saving lives and helping the injured, based on their own positions, good at summarizing the lessons learned in the work of the experience, and do a good job in the medical care work in a down-to-earth manner. Better completed the work of the ___ annual task. The specific situation is summarized as follows:
I ideological and moral aspects:
Ideologically to strengthen learning to improve theoretical and business literacy. Always adhere to the political theory and business knowledge learning as an important way to improve political beliefs, ideological quality, working ability. Use of television, computer, newspapers, magazines and other media to focus on the situation at home and abroad, to learn the basic knowledge of the party and the relevant political and ideological documents and books. In the learning process, pay attention to the method of theory and practice, and constantly improve their ability to understand and ideological and political quality, has always believed that people should adhere to their beliefs and integrity, in this materialistic society, to maintain the purity of the heart, the words are easy, the line is difficult, to endure loneliness, something, something not to do.
Second professional knowledge:
Information high-speed development, knowledge is constantly updated, only continuous learning to keep up with the progress of the times, this year I overcame the shift work, care for the family's busy, use of spare time to complete the 1 nursing intermediate title examination, 2 passed the computer title examination, 3 bachelor's degree in the 4 to participate in emergency cardiopulmonary resuscitation class 5 to participate in first aid bandage class 6 Participate in the nurse etiquette class
three work ability:
love of work, the heart is not tired body is not tired, like ants work, like a butterfly life, for their own work to high requirements and strict standards. Our hospitalized patients to the elderly long-term bedridden, life can not take care of themselves, I have a strong sense of responsibility and love in the daily work, people are certainly full of joy at the birth of a new life, after a lifetime of hard work, twilight, but then returned to the baby period, the elderly may be their own tomorrow, good treatment of the elderly, as loved ones, more than a greeting, a little more smile, and accompany the old man with their own love! The first thing you need to do is to get your hands on a new pair of shoes or boots.
At the same time to assist the head nurse to do a good job in the management of the ward and the organization of medical documents, seriously do a good job of writing medical documents, medical documents need to be written seriously and responsibly, with a proper attitude, clear mind. I carefully study the department's document writing standards, seriously write general nursing records, critical care records and rescue records. Comply with the rules and regulations, remember the three basics (basic theory, basic knowledge and basic skills) three strict (serious attitude, strict requirements, strict methods).
Four solidarity and collaboration:
strict discipline, leniency, no complaints, no accusations, when there is a conflict of opinion, first think of their own faults, there is a change, not to add encouragement, spare time to read a good book, do good work, the work of the division of labor is not divided, in order to regulate the relationship between the medical and nursing staff, and to build a harmonious society to make efforts.
Nursing is a noble and sacred cause, as a nurse, I am always aware of the burden on my shoulders, in the future work, I will redouble my efforts to make their due contribution to the cause of human nursing! The dawn of the year is coming, such as the rising sun, I will face the sun, step forward!
The doctor's personal year-end summary of the third
__ year my work is in the front desk as a nurse guide, the front desk guide is a very challenging work, because all kinds of patients have a wide variety of questions to consult the various issues are also a variety of sometimes laughable, I can be seriously and patiently to them to answer the patient's satisfaction with the smile is the biggest impetus for our work.
Our work is consulting, accompanying, sending diagnosis, communication and coordination, for mobility and hospitalized patients to do the examination and free wheelchair, flatbed car, distribution of various types of newspapers, health education promotional materials, departmental profiles; these things are very inconspicuous, but do a good job will be able to provide patients with a great deal of convenience, so that the patients feel happy and gratified, which in turn increases the hospital's goodwill and trust, do not do a good job will affect the patient's evaluation of the hospital, which in turn affect the patient's evaluation of the hospital, which in turn affects the patient's evaluation of the hospital, which in turn affects the patient's evaluation of the hospital. The patient's evaluation of the hospital, and then undermine the hospital medical, education network to collect the overall service image.
Long working hours, some people will be disdainful of our work, that this work has no technical content and does not create economic benefits, and trivial and hard work without interest, if there is no strong sense of enterprise and sense of responsibility, the passion of our staff can easily be worn out in the day-to-day mundane small things, and the passion is the most valuable service trait, the service has lost its passion like the human being has lost its soul. The soul.
First, set up a new concept to improve the staff's sense of professional responsibility
1, to serve patients means that the hospital environment and related matters to do a clear understanding of our staff is the patient's a "green card", the patient to the clinic, we are the receptionist; the patient to consult, we are the counselor; the patient's mobility, we are the counselor; the patient's mobility, we are the counselor. Patients come to consult, we are the receptionist; patients come to consult, we are the counselor; patients with mobility problems, we are the companion; patients are dissatisfied with the services of other departments, we are the coordinator, our ultimate goal is to meet the needs of patients by all means. With sincere dedication and sincere service to open the door of the patient's heart, to win the patient's trust.
2, to serve the patient to do a good service to patients can not be asked to do not down the hospital's "living dictionary". As the first station of the hospital service, every day to contact people of different ages and personalities, how to make these various needs of different people hope to come, satisfaction and return, is the wisdom of our staff knowledge, communication skills of the biggest test, not only to be familiar with the hospital's environmental characteristics of the technology and equipment power, but also familiar with the department's professional, diagnostic and treatment scope, features and expert characteristics. Through their decent speech, extensive knowledge, to meet the needs of patients, to win the trust and recognition of patients. The bridge between the patient and the hospital.
Second, through a variety of training to improve the overall quality of staff
The key to improving the quality of service lies in the improvement of the quality of service personnel, but it is by no means an overnight success, to master a certain amount of theoretical knowledge and professional skills, through the development of relevant duties, systems, behavioral norms and professional training, etiquette training, etc., to improve the quality of the staff guiding the diagnosis and treatment, so that our staff have a A high degree of professionalism. Our work is not to be belittled with other nursing work, is the embodiment of the window of the hospital's quality service, only from this high degree of understanding, in order to take the initiative to enthusiastically help patients who come to the clinic.
Third, the outpatient area of scientific management, creating an orderly medical environment
Outpatient patients eager to seek medical treatment, often resulting in unnecessary crowding and quarrels, if not properly handled, can lead to chaos. Our nurses should be compassionate, treat patients as their friends and relatives, understand and sympathize with the pain and trouble brought by the disease, grasp the patient's state of mind and a variety of needs, and patiently answer their questions, but also to keep a cool head, stabilize the patient's impatience, and do a good job of correctly guiding the work of the order of medical treatment, and to maintain the order of the outpatient clinic. In addition, the nurse guide part-time to keep the clinic environment clean responsibilities, such as in the see patients and their families smoking or littering, can boldly and politely give correction, so that each patient can consciously abide by the relevant rules and regulations of the hospital, **** with the creation of a quiet, orderly, clean medical environment.
In short, the "guide" seems to be a relatively easy job, but to become an excellent guide is not easy, not only to focus on the instrument to be upright but also to maintain a positive mood at all times, know a certain amount of communication skills and simple medical knowledge, and more importantly, a high degree of empathy, think of the patient's thoughts, anxious patient's urgency, understanding of the patient's needs, the patient's understanding of the patient's needs. The most important thing is to have a high degree of empathy, think about what patients think, anxious patients, understanding of patients, wholeheartedly into the work.
Through the daily morning meeting time for all the guide staff training, good praise, wrong criticism, for the work of the shortcomings of continuous improvement, and strive to guide the work of excellence, so that we can really solve the practical difficulties for the patient, but also to the hospital's social and economic benefits to play a positive role in promoting.
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