After-sales personnel job duties (General 27)
In daily life and work, a variety of job duties appear frequently, the development of job duties can help to improve the internal competitive vigor and improve work efficiency. I think many people are worried about how to develop job responsibilities, here is my compilation of after-sales personnel job responsibilities, welcome to share.
After-sales personnel job responsibilities Part 1
Job responsibilities:
1, according to the sales manager and customer needs, responsible for the jurisdiction of the customer instrument testing project debugging, maintenance, maintenance and training of customers and so on;
2, responsible for the customer's telephone inquiries, technical support and problem solving;
3, is responsible for the daily work situation and itinerary timely feedback to the company;
4, is responsible for filling out the tuning machine record sheet, the tuning machine data processing, finishing, the problems found should be objective, timely records and analysis, in order to summarize, improve;
5, according to customer demand, provide customers with calibration of the instrument and other related reports;
6, timely communication with the sales Manager, feedback customer related information.
Requirements:
1, 20 years old or above;
2, junior college education, biotechnology, pharmacy, clinical medicine and other professional;
3, more than one year of hemocoagulant debugging work, familiar with hemocoagulant product knowledge and structure, proficient in a variety of brands of hemocoagulant instrumentation structure principle, there are fully automated instruments Debugging experience is preferred;
4, good learning and acceptance of the ability to deal with interpersonal relations and strong communication skills;
5, have a hard-working spirit, good health, able to adapt to frequent business trips.
After-sales staff job responsibilities Part 2
Job responsibilities :
1, according to customer demand arrangements for health base hotel rooms, vacation itinerary arrangements;
2, the management of the hotel room status, query the booking of various tourist networks;
3, the orders of the various tourist networks, tracking and processing, and good Meticulous registration, orders to develop and convey the work;
4, return visits to customers, and customers to keep in touch with the timely reflection of customer information and issues;
5, to solve customer questions, familiar with and smooth introduction of the relevant tourism products, hotel products;
6, the company assigned to other tasks.
Job Requirements ：
1, good at written and verbal expression, active and sharp thinking;
2, clear mind, agile thinking, have a good sense of sales and service, work patiently and carefully;
3, love of old age service;
4, no limit on work experience, fresh graduates are welcome to graduates to join.
5, have a good work ethic, solid and stable, work carefully, teamwork spirit.
After-sales personnel duties Part 3
1. Comprehensively preside over the work of after-sales service, regularly convene regular meetings, timely resolution of problems arising from the work, to ensure the realization of business objectives.
2. Develop after-sales service management system and business process work standards;
3. Develop after-sales service work plan to ensure that the after-sales service monthly and annual business targets are completed.
4. After-sales service department positions to complete the assessment of work, counseling staff to achieve work targets.
5. Develop after-sales service training plan and organize the implementation of the Department to improve the working ability of employees.
6. Docking with the manufacturer's service, and actively cooperate with the manufacturer's service center, the manufacturer's service policy in a timely manner to promote and implement.
7. Timely feedback to the relevant departments of the manufacturer's service needs and information.
8. Participate in the development of after-sales service department personnel plan and performance system, fully scheduling the enthusiasm of employees.
9. Handle major customer complaints and claims in a timely manner, monitor and ensure service quality and customer satisfaction.
After-sales staff duties Part 4A. Job responsibilities:
1, the maintenance of daily customer relations, dealing with customer orders, shipments, returns demand;
2, responsible for the company's sales contracts, and other marketing documents and information management, categorization, organization, filing and storage work;
3, The implementation of the sales contract tracking, supervision, according to the need for contract implementation in a timely manner to feedback to the customer;
4, every month on the contract fulfillment, capital recovery, business expenses for statistics and reporting.
Second, job requirements:
1, college degree or above, accounting major preferred;
2, more than two years of work experience, or more than one year of related experience;
3, proficient in the use of office software, Putonghua standard, strong communication skills, full of work responsibility.
Third, welfare treatment:
1, basic salary + performance + job salary + seniority allowance + welfare
2, 5 days 7.5 hours / day work system, 9:00-12:00 in the morning, 13:30-18: Double off;
3, enjoy the national statutory holidays, holiday benefits, birthday bonus, year-end awards, double pay at the end of the year, paid annual leave;
4, according to the state regulations to pay pension insurance, unemployment insurance, industrial injury insurance, maternity insurance, medical insurance, etc.;
After-sales staff job responsibilities Part 5Job Responsibilities:
1, responsible for driving safety warning products after-sales operations management;
2, regularly collect product and service complaints and suggestions in the region, collate and summarize relevant data, and classification of difficult issues and feedback to the relevant departments for tracking and processing; able to customer feedback on the issue of the second level of technical support is preferred;
3, responsible for the after-sales service Optimization of after-sales service network construction, supervision, management, to ensure the continuous and healthy development of after-sales service network;
4, the establishment of after-sales service information management system (customer service files, quality tracking and feedback), data review and service provider fee settlement;
5, after-sales service process and service standards to determine;
6, good service skills and logical thinking skills, to give the
Requirements:
1, more than three years of car networking or 3C products related to after-sales operations experience;
2, familiar with the after-sales service business process, and have the ability to continue to improve;
3, good communication skills and certain training capabilities;< /p>
4, familiar with the after-sales service business process, and have the ability to continuously improve;
3, good communication skills and certain training capabilities;<
4, proficient in the use of PPT, Excel for reporting and data analysis and summarization;
5, dare to bear pressure, good teamwork and customer service awareness;
After-sales staff job responsibilities Part 6Job Responsibilities:
1, responsible for the installation of equipment, training and guidance of workers, Debugging and troubleshooting;
2, responsible for *** with the coordination of after-sales related to human resources, to ensure the normal use of the product;
3, to write the after-sales training and implementation manuals, organization of technical support and product training;
4, to provide telephone support to answer customers' technical questions;
5, the use of equipment in the process of regular maintenance, spare parts replacement, equipment Upgrade, information feedback, etc.;
6, departmental leadership arranged by other work;
Requirements:
1, computers, communications or automation-related disciplines, college degree or above;
2, two years of after-sales experience, with on-site equipment debugging experience;
3, Familiar with computer principles, familiar with the windows operating system, Android system and its application software use;
4, proficiency in communication network and computer network technology;
5, good communication skills, work seriously and responsibly;
6, able to adapt to travel;
After-sales staff job responsibilities Part 7Description of duties.
1, with independence, self-reliance, self-discipline have their own career planning;
2, willing to accept new knowledge, new things, learning, hardworking;
3, with the spirit of teamwork, willing to share with the *** with the bear;
4, communications experience, excellent communication skills is preferred;
Requirements:
1, must be able to adapt to travel;
2, to complete the company outside the site installation, supervision, troubleshooting, training, communication, etc.;
3, to complete the remote support, assistance, completion of the length of time to assist (such as the arrival of the goods, collection, acceptance, etc.);
4, engineering data, product documentation, bidding, etc.;
4, engineering information, product documentation
5, understanding of telecom operators level protection security system; understanding of data security (including data desensitization, etc.) related products and technologies; understanding of big data technology, hadoop, mapreduce, spark, storm, nosql, etc., as well as the industry's mainstream big data products is preferred;
6, with the field of information security Pre-sales experience is preferred.
7, the company delivered other work;
After-sales staff job responsibilities Part 8Description of duties :
1, responsible for timely response and processing of foreign trade e-commerce site customer service e-mail, to facilitate transactions;
2, maintenance and optimization of the listing page, the new products on the shelves, the product's information Organize the translation, to ensure account security;
3, after-sales service, to improve the store's positive feedback and good credit rating;
4, combined with on-site and off-site promotions, to increase the number of visitors to the site.
5, dealing with customer emails and inquiries, provide pre-sale and after-sale customer service, improve the quality and quantity of Reviews;
6, is responsible for working closely with the relevant departments, coordinating and communicating with them, assisting warehouses and product development departments, and providing feedback on problematic products and shipments.
Job Requirements ：
1, college degree or above, English, marketing, international trade and e-commerce majors preferred;
2, English 4, strong communication skills, will use office software;
3, honest and trustworthy, do things can be down-to-earth;
4, there are Strong . Learning ability, adaptability, interest and passion for e-commerce foreign trade;
After-sales personnel job responsibilities Part 9Responsibilities:
1, is responsible for the manufacturers and the Group need to after-sales data in a timely and accurate summary and report,
2, is responsible for the after-sales department of the monthly data collation and completion of the monthly summary, update the after-sales Kanban board,
2, is responsible for the monthly data collation and complete the monthly summary, and update the after-sales Kanban board.
3, is responsible for after-sales business-related data statistics organization and simple analysis,
4, is responsible for after-sales department meeting minutes to organize and send,
5, is responsible for the maintenance of work orders and customer file management, to ensure that the security of the relevant data and information, accuracy, completeness,
6, the Department of all kinds of documents and good archiving,
7, to assist the after-sales personnel to improve the leave, transfer, travel and other processes,
8, responsible for the after-sales department of the goods received and issued management,
9, other temporary arrangements for the work,
Requirements:
1, full-time college degree or above, more than 1 year of data statistics, clerical work Experience;
2, the age of 25 years old;
3, with a certain degree of data analysis capabilities;
4, 4S store experience is preferred.
After-sales personnel duties Part 10
Job responsibilities:
1, to complete the project monitoring and control equipment debugging opening, operation and maintenance, skills transfer training, technical exchanges and other work;
2, the establishment, coordination and consolidation of customer relations, to assist representatives to complete the department's after-sales service project delivery;
3、Responsible for the project operation process risk identification, analysis, tracking and response; responsible for the project implementation process of major issues in the escalation and alarm;
4、According to the project and customer needs, responsible for the implementation of engineering project management, responsible for the project progress, quality and cost.
Requirements:
1, preferred - familiar with power equipment monitoring products or security video surveillance products;
2, weak power industry engineering project management experience and weak power strong power engineering experience;
3, college and bachelor degree or above, electronics, automation and other related professional;
4, according to the project and customer needs, responsible for project implementation management, quality and cost responsibility.
4, good communication skills, strong organizational and coordination skills, resource integration capabilities;
5, cheerful and outgoing personality, work seriously, proactively, can complete the work in a timely and efficient manner;
After-sales staff job responsibilities Part 11Responsibilities:
1, through QQ, telephone, network remote, on-site assistance and so on.
2, through the department training, proficiency in product features, timely resolution of after-sales problems, record customer feedback and demand;
3, responsible for the reception and processing of difficult customer problems or complaints, the major problems reported, tracking, processing and feedback;
4, Assist in dealing with other departments colleagues encountered computer failure, to ensure the normal operation of the company's office equipment;
Job Requirements:
1, college degree or above, major is not limited, work experience is not limited;
2, love after-sales, customer service related work, with affinity, strong sense of responsibility, with the basic communication Expression ability;
3, familiar with Office office software, know a certain degree of computer knowledge and computer hardware and software foundation;
4, preferred conditions: will be computer maintenance; with computer, accounting and other related professional qualifications; classroom project renovation aspects of the implementation of the experience; with software drawing skills, such as CAD, Visio, Photoshop, 3Dmax and other software;
After-sales personnel duties Part 12Job responsibilities :
1, acceptance of after-sales problems through the phone, SMS, e-mail and other channels of feedback;
2, understanding of customer service needs, and actively respond to the after-sales solution and assignment of work;
3, answering the customer service requirements, and actively respond to the after-sales solution and assignment of work;
3, to answer customer-related questions, maintain and enhance customer satisfaction;
4, and the departments work closely with the coordination of communication;
5, timely improvement of customer service center system in the knowledge base;
6, continue to optimize the process of making suggestions, timely feedback problems and propose reasonable solutions.
Requirements ：
1, Master's degree or above, majoring in biology, medicine and other related majors, with second generation sequencing production, project management experience is preferred;
2, the company's business and products have been more familiar with, and actively participate in the construction of the customer service center system;
3, work Proactive, good thinking, strong learning ability, logical thinking ability and stress tolerance;
4, good oral and written expression ability, good team communication and collaboration skills;
5, with a keen ability to capture information, can be followed up on the process of the problems that exist in the optimization program.
After-sales personnel job responsibilities Part 13
Responsibilities:
1, responsible for the company's technical services and product after-sales service, writing after-sales program, and customer coordination and communication;
2, responsible for solving the specific problems in the process of customer product use, including molecular biology, cell biology, viruses and other experiments;
3, regularly with the company to promote products and services;
4, with the sales staff to deal with urgent matters;
5, to assist the supervisor to do a good job in the training of relevant experimental techniques;
6, the department head of the other tasks arranged;
Requirements for the post:
1, master's degree or above, majoring in biology, excellent master's degree graduates can also be considered;
2, relevant laboratory work experience is preferred;
3, able to withstand a certain degree of work pressure, have a strong sense of customer service and teamwork spirit;
4, urban and reliable, strong sense of teamwork, flexible;
5, excellent English, excellent professional level, fluent in reading and translating English scientific and technical literature; skilled use of computers and OFFICE office software.
6, good communication skills, strong sense of responsibility, careful and patient.
After-sales personnel duties Part 14
Description of duties :
1, responsible for the full range of services after the product factory, responsible for the customization of the customer's service program;
2, is responsible for the whole machine and equipment customer site installation and commissioning work;
3, is responsible for the development of regular routine maintenance of the customer, marketing After-sales service products, responsible for regular routine maintenance of equipment;
4, responsible for customer site problem equipment on-site judgment, overhaul and repair work;
5, responsible for the customer's equipment renovation or equipment relocation of the pre-communication, to assist the customer program planning, and provide implementation programs and specific services;
6, responsible for the process of dealing with equipment failures and the reasons for the Analysis of statistics, maintenance of the problem library, according to the category of standardized solutions;
7, responsible for customer equipment, regular visits;
8, responsible for the service project node tracking supervisory work, to ensure that the service project is completed as scheduled.
Qualifications:
1, Bachelor's degree or above, fresh graduates are welcome to join;
2, electrical automation, mechatronics and other related majors;
3, strong work ethic of responsibility, good communication skills, coordination and problem-solving ability;
4, able to adapt to frequent business trips.
After-sales personnel duties Part 15
1, responsible for customer appointments and management;
2, responsible for the reception of customers to the store, confirm the customer maintenance program to fill out the relevant documents;
3, responsible for the business liaison with the workshop, the Department of Spare Parts, to confirm the status of the work in progress, and if there is an additional operation to contact the customer and ask for the customer's consent;
4, responsible for system merchandise and boutique sales;
4, responsible for system merchandise and boutique sales;
4, able to travel frequently.
5, is responsible for the maintenance of the factory delivery and cost settlement;
6, is responsible for the maintenance of customer care and customer file maintenance;
7, is responsible for the loss of the customer's recovery work and the reasons for the defeat of the collection;
8, is responsible for listening to the customer to put forward the recommendations, comments and complaints, and Timely report to the customer service manager;
9, is responsible for assisting the customer service commissioner to provide value-added services;
10, is responsible for the DMS system for customers to carry out regular maintenance reminder;
11, is responsible for the reception area of the front desk within the 5S management;
12, to complete the leadership of the other matters entrusted to.
After-sales personnel duties Part 16
1, accept customer inquiries, complaints, can well complete the product repair and bad parts processing work;
2, collate and analyze the after-sales service process feedback data and information, and from time to time to summarize the product repair rate data for the company to enhance the quality of the product to do the reference basis;
3, to assist the other departments of the after-sales support work;
4, in a timely manner, the return of repair parts as well as bad pieces of mail home, and summarize the phenomenon of product failure, classification and organization, statistics of faulty product production batch;
5, with the Ministry of Production, the Sales Department *** with the analysis of the causes of product failures, and a reasonable way to describe the faults, so that the customer is easy to understand and accept;
6, according to the analysis of the situation of the return of repair of different products. Phase of the product design, process, function, stability, packaging and transportation and other aspects of the improvement of the recommendations and suggestions;
7, sense of responsibility, a strong sense of customer service, good language skills, with patience, meticulous, inclusive consciousness, able to withstand a certain degree of work pressure;
After-sales personnel job responsibilities Part 17Job Responsibilities:
1, responsible for applying to the airport for approval of new media and creative media, and coordinating the information and documents required for approval.
2, responsible for the implementation of media off-site, including media painting and engineering construction and all related matters, to ensure that the quality of media construction to reach customer standards.
3. Regularly check the media maintenance situation, regularly visit the off-site media, and provide photos and information of the customer's visit.
4, with the customer's data research needs, contact third-party organizations to conduct research (5-10 million / times).
Requirements:
1. Meticulous work, strong sense of responsibility;
2. Strong communication and coordination skills, good verbal skills;
3. Outdoor advertising company with the marketing department or the media department work experience is preferred.
After-sales personnel duties Part 18
Job responsibilities:
1, responsible for handling customer complaints.
2, responsible for solving the quality problems in the use of products.
3, responsible for guiding the customer operation.
4, responsible for the company's product promotion.
5, responsible for completing other tasks arranged by the leadership.
Requirements:
1, willing to travel for a long time.
2, 3 years and above furniture coating enterprise after-sales service experience.
3, have a strong sense of service.
Second, according to customer demand for parts to do quotes, invoicing and other work.
Third, the daily registration of various forms carefully completed, at any time to maintain a clear account.
Fourth, on the basis of the principle of flexibility to deal with the after-sales engineers and various departments of the collaterals return matters.
V. Other daily work arrangements.
Qualifications:
First, meticulous, serious, fast, principle, strong sense of responsibility, can withstand a certain degree of work pressure.
Second, can skillfully operate the EXCEL form, with a certain degree of digital processing capabilities.
Third, can skillfully K3 documents process operation.
Fourth, college degree or above, with a certain degree of English.
After-sales personnel duties Part 20
1, maintenance of the company issued customer resources, in accordance with the relevant provisions of the company's handling;
2, responsible for the maintenance of the relationship between the company and the customer, grasp the changes in customer information, dynamic understanding of the customer's situation, and take the initiative to carry out customer maintenance, and the main person in charge of the customer or the person in charge of the establishment of a mutually trustworthy relationship of cooperation;
3 For customer comments, suggestions, complaints, complaints in a timely manner in writing to the superior;
4, to answer general inquiries raised by customers, the establishment of customer service files and timely maintenance and updating;
5, regularly carry out for the company's internal sales staff and external customers of the service satisfaction surveys and customer return visits;
6, to assist the sales staff regularly Return visits to customers, to provide customers with professional consulting services.
After-sales personnel duties Part 21
1. guide the HR of the cooperative enterprises to use Hire and give advice on recruitment solutions to improve the efficiency of customer recruitment;
2. understand and analyze the recruitment needs of the enterprise, an in-depth understanding of the position and positioning;
3. through a variety of channels to collect, select and match with the needs of the enterprise candidates, recommend suitable candidates to the enterprise;
3. through a variety of channels to collect and select candidates, and recommend suitable candidates to the enterprise;
4. Candidates;
4. Through effective communication, strengthen the mutual understanding of enterprises and managers, guiding managers to the interview;
5. With customers and managers to establish a good relationship, the long-term establishment of the talent pool;
6. In-depth understanding of the industry dynamics, the direction of the flow of personnel, and the team *** with the learning and sharing.
After-sales personnel duties Part 22
Job responsibilities:
1, to understand the product features, find the problem and effectively solve the product may be the problem;
2, do a good job of maintenance records, summarize and report in a timely manner;
3, with good professionalism and affinity;
4.
5, other related work.
Qualifications:
1, college degree or above, majoring in automation, electronics and other majors;
2, familiar with the basic hardware circuit principles;
3, rigorous and practical work, strong sense of responsibility, well-organized, good at learning and summarizing, have a good team spirit and the ability to communicate and coordinate;
4, able to adapt to short-term travel, structural aspects of the work is preferred.
After-sales personnel duties Part 23
Job responsibilities:
1, understand the customer service needs information, effective tracking, pre-sales, after-sales guidance and service work;
2, proficient in the use of the company's products, to answer customers' questions and the implementation of the problem;
3, and the relevant departments to work closely together
4, maintain customer relations, and develop new customers
Qualifications:
1, at least 1 year of sales or customer service experience;
2, with a keen sense of commercial awareness, strong resilience, verbal expression and communication skills;
3, a strong promotion and maintenance of coordination of customer service. Strong ability to promote and maintain the coordination of customers, familiar with the customer service process;
4, with strong learning ability, can quickly grasp professional knowledge, timely work;
5, proficient in the use of office and good document writing skills;
6, rigorous work, planning, good at analyzing and thinking about the problem, responsible;
7, diligent and down-to-earth, good service consciousness and teamwork spirit.
After-sales personnel duties Part 24
Job responsibilities:
1, responsible for the reception of customer vehicles to the store, computer data entry, system operation.
2, tracking to the store after the maintenance of the vehicle, and notify the car.
3, with automotive front desk service experience.
4, good communication skills, the ability to understand the instructions and information.
5, adapt to the work environment and work pressure.
6, responsible for processing and tracking customer satisfaction scores.
7, responsible for the reception outside the store manager.
Requirements:
1, secondary school education or above;
2, strong communication and coordination skills, quick thinking;
3, good analysis and problem solving skills;
4, 4S store related work experience is preferred.
After-sales personnel duties Part 25
1. responsible for technical support platform operation, online response to the maintenance center fault work order solutions;
2. responsible for the technical guidance in the store, the maintenance staff to enhance the technical ability of the course development;
3. responsible for the batch, major, difficult issues of the on-site technical support;
4. responsible for the cooperation with the quality assurance and R & D department to solve customer vehicle problems;
5. Responsible for technical support platform case collation, in order to improve the fault diagnosis tree;
6. Responsible for after-sales maintenance manuals, diagnostic instrument development and management;
After-sales personnel duties Part 261, responsible for the installation of the equipment, commissioning, daily maintenance and all other technical matters;
2, responsible for the technical Contact and communication with customers on technical issues, including understanding the use of customer equipment, fault problem analysis, and guide customers to eliminate the problem;
3, regular telephone call back to the use of customer equipment, record and summarize the equipment problems and treatments, and report to the supervisor;
4, to complete the leadership of the other tasks assigned by the leadership.
After-sales personnel duties Part 27
Description of duties:
1, through the online form to provide customers with pre-sales consulting and after-sales service;
2, accepting customer calls, such as complaints, inquiries, customer feedback for the timely resolution of the problem to give the coordination;
3, record customer information and archives
Requirements:
1, college degree or above;
2, with strong language skills, communication skills and coordination skills;
3, with a good sense of customer service, motivation, able to withstand the pressure of work;
4, familiar with Office and other Office software;
5, fluent in Mandarin, customer service, administrative work experience is preferred.
;