When the work carried out to a certain stage or the end, the need to go back to the work done to seriously analyze and study the work done to affirm the achievements, to find out the problems, summarize the lessons learned. So how to write a work summary? Below I share with you about the annual work summary report on operations and maintenance, to facilitate your learning.
Operation and maintenance annual work summary report 1
At the end of last year, I came to the Department of Operations and Maintenance. This is a technical position, just came to me, for my work can be said to be quite unfamiliar. Most of the instruments and equipment do not recognize, unlike those taught in books. They are all new to me and need to be learned to get the job done. I am passionate about my work, hungry to learn books, ask colleagues, and slowly learn knowledge and experience. At first, every time I go out to solve the problem, I am a little worried, afraid of doing a bad job, so every time, I seriously to seniors to learn, to see how they go to the operation of the instrument, how to analyze the failure point, do not understand I ask why.
And do not understand, I came back to check the computer, their own digestion, until the understanding. It is the desire for knowledge and lack of specialized knowledge brought about by the panic, has always spurred me, stormy through the year. It is gratifying that this year, I learned a lot of things through learning from others and their own efforts, accumulated some experience, and sometimes can also independently complete some work. Here I summarize my work in this year:
1, learned to do the standard _ network cable, learned to do 2M line. Know the wire order of the network cable, know the purpose of the 2M line.
2, know the fiber optic and ODF rack, know the flange plate, know how to connect the flange plate with fiber optic.
3, learned how to use the light source and light power. Know their respective functions and the significance of the values displayed.
4, know how to use the OTDR to play the entire length of the fiber, familiar with how to use the OTDR to test the quality of the new fusion of fiber, how to check the failure point, measuring attenuation.
5, learned to use the fusion splicer. Understand the structure of the fusion splicer, know how to distinguish between single-mode fusion splicer and multimode fusion splicer.
6, learned how to jump fiber between several base stations. And with the assistance of colleagues for the broadcaster to jump through 2 cable TV lines.
7, a certain understanding of SDH, and know the common OI2D and OI4D optical board and some Ethernet board. Know how to identify the type of board from the model.
8, learned how to go to the base station to replace the board as well as the attention of some matters.
9, to assist in asset inventory. Have a further understanding of the various equipment of the base station, and familiar with the geographic location of many base stations, for the future maintenance of the foundation.
10, participate in and assist in the completion of the relevant cutover.
11, management of the emergency warehouse. For the daily maintenance work and cutover, etc. to provide protection. These may be for others, nothing. But for me, this is the achievement and encouragement to myself. With my in-depth understanding of the work, I increasingly find that I have a lot of knowledge points do not understand, just as the saying goes: the more you know, the more you do not know. For me in the learning stage, constantly accumulating work experience and improving my working ability is the first task. Therefore, I will be more serious and careful about every aspect of my work in the future, and strive to do a better and more skillful job. At the same time, I will also work harder to learn new knowledge points, consolidate previous knowledge, and strive to make their own technology up to standard, to be able to independently undertake the work for the development of the company to dedicate their strength.
Operation and maintenance annual work summary report 2In order to meet the rapid development of the company, to enhance the efficiency of the business sector network office, to enhance the awareness of it services, it operation and maintenance engineers in accordance with the sla agreement commitment to accept the company's users to submit the request for it services, including the user to use the network, servers, computer terminals and peripherals and other facilities in the process of hardware and software maintenance, event processing, operational guidance, information and guidance, to provide standardized, stable, and reliable services. Guidance, etc., to provide standardized, stable, continuous, high-quality it available resources and services.
A share of departmental kpi indicators, the realization of departmental sla commitment
1, event management
a, through the active active service or hotline and mailbox acceptance of the company's users to submit the request for it services;
b, timely recording of all users of the event, to ensure that the rate of record completeness of the standard;
c, in the sla commitment to respond to the user's event within the time, response to the user's event, response to the sla commitment time to respond to the user's event, response timely rate up to standard;
d, the user event standardized classification, grading, and according to the event level of different requirements for response and processing;
e, in the promised time to deal with the user event, or according to the specification passed to the higher level of technical support, to ensure that the event processing timely rate up to standard;
f, the combined use of service specifications, communication skills and professional skills to deal with user events, and record the processing process and program, to ensure that the average time of event processing standards;
g, standardized tracking of user events processing progress, and ultimately close the event or submit the bug project, to ensure that the event resolution rate of the standard;
h, regular sampling of the user back to visit the user and summarize the user's comments, self-criticism and continuous improvement of user satisfaction, to ensure that user satisfaction standards, user satisfaction, user satisfaction, user satisfaction, user satisfaction, user satisfaction, user satisfaction, user satisfaction, user satisfaction, user satisfaction, user satisfaction, user satisfaction, user satisfaction. Ensure that user satisfaction is up to standard, the user complaint rate within the commitment;
i, the commitment to the average daily number of events processing, take over the initiative to deal with events, peak period needs to be flexible to adjust the average length of the event processing;
j, the dimension of the duty personnel in accordance with the norms of tracking emergencies as well as notify the relevant personnel to ensure that the tracking of the correct rate of the standard;
k, to the post is responsible for the incident Tracking and processing, according to the event processing experience, put forward rationalization proposals, will eliminate all kinds of hidden dangers in the controllable range;
l, to develop good working habits, to do beforehand there is a plan, in the event of control, after the feedback, completion of the record;
2, configuration management
a, it asset configuration management: it asset life cycle management, including classification, statistics, pre-purchase, purchase and audit, purchase and review of it assets. Statistics, pre-purchase, purchase audit, transfer audit, scrapping audit, to ensure that the correct rate of configuration management up to standard;
b, the construction of the case library: accumulation and refinement of engineers' experience in dealing with the incident into a case, and continue to enrich the operation and maintenance of the case library for querying the case to cover the known events of the ratio up to standard, and constantly improve the efficiency of the operation and maintenance engineers;
c, the configuration of the it system information management
3, problem management
Statistical analysis of events to identify difficult, recurring events, into the problem management process, analyze the root cause of the problem, to determine the possible solution to the problem, the need to modify the network or application system configuration when submitting a change request triggering change The problem is that the problem is not a problem that can be solved.
4, release management
operation and maintenance duty personnel in accordance with the norms of unified release of the Ministry of Information network and application system official announcements, change announcements, special announcements, etc., the correct rate of the standard;
Second, other operation and maintenance work
a. Undertake the work of the new employee tutor, counseling new employees to quickly familiarize with the company's culture, environment, jobs and improve skills, for new employees Successfully pass the probationary period to provide protection;
b, continue to reflect on their own work, summarize the shortcomings of the work and can be improved, and actively put forward suggestions for improvement of departmental operations;
c, actively participate in the company's key application project training and provide support according to the event management specifications, such as sap, oa system, etc.;
d, should be required for the department's development in the existing work on the basis of the initiative to take on other work without affecting the existing work on the basis of the initiative to undertake other projects to support, such as networks, servers, program-controlled switches, etc.;
e, *** enjoy personal technical experience, hosting operations and maintenance of internal lectures;
f, actively participate in the Ministry of Information of various types of training, self-learning in a planned manner, and constantly improve their professional skills;
g, the focus of the maintenance of the equipment to carry out regular inspections and Records, inspection timely rate and correct rate up to standard;
Third, other work
a, as it lecturer, should be invited by other departments to provide it skills training, to improve the level of other departmental office staff of the it operation;
b, the implementation of the company's philosophy, and actively complete the temporary tasks assigned by the superiors
Transportation and maintenance of the annual summary of the work report 3I'm _ , _ February, entered the _ maintenance center, in _ branch engaged in data services broadband Internet client maintenance work. Over the past year, in the company's technical staff and colleagues to learn from each other, learn a lot of knowledge, in the maintenance of the work at the same time to establish a good friendship with the user, in dealing with faults, more communication with the user to positively lead to promote the development of the company's _ business.
Below is a list of the faults encountered in a year to share with you, please leaders and colleagues to criticize and correct.
_ year in mid-June, _ the county people's government used the Business Pilot network worry-free private line lan business. _ custom terminals connected to four switches, respectively, access to more than 30 computers, in the work of simultaneous use, often appear unable to access the Internet problem.
After I received the faulty work order from _, I first contacted the government office to determine the time of door-to-door troubleshooting, and brought along my laptop, network cable tester, and common tools. Traveled to the county government to ask the staff failure situation, to the user side to check whether the computer has a problem, in a few minutes of use, respectively, to check the user's computer, are unable to ping through the server can not be a normal Internet problem 3 times, the Internet speed is sometimes fast and sometimes slow. In addition, the user's computer is not a problem, the toolkit to the equipment room of the equipment end of the detection.
First, check whether the fiber optic signal transmission will be interrupted, which is normal. Then, check that the configuration is not wrong, while the local connection will be disconnected and connected, cycling several times, watch the running indicator of the customized terminal, running unstable automatic restart.
Receive a new Cisco 2-2 custom terminal, the Internet will not restart, but all computers online at the same time, the custom terminal will begin to drop packets can not get a network address, and then will check the switch no problem, thinking about it, think of _ year November in _ the company and colleagues and _ manufacturers engineers to deal with the _ Water Conservancy Bureau, is not also the same as the current failure? In accordance with the method of Song Gong, inspection and processing, the problem was solved, all computers at the same time on the Internet, customized terminals dropped out of the situation did not occur. Tell the user to try first, left the number if there is a problem please contact me, after a few days and then visit to verify whether the problem will still occur?
The next day at noon, the government information staff, gave me a phone call, please I went over to check to see, all pc at the same time when the Internet, chat software is normal online, part of the web page can not be opened normally browse and some web pages will automatically close the file.
I checked the configuration and there was no problem, but if the lan line was down, then the qq software would be offline, which is very strange. So, dialed the _ digital engineer Song Gong's cell phone, said to him the fault problem, please help him to check remotely, a few minutes later, the engineer returned the call, said I configured the error, after the cell phone to communicate with the engineer's patience and guidance, the problem was solved, and that's when I thought it was I was too careless and not serious enough to appear in the error, the next time, we must not be able to appear in this kind of problem, and affect the normal use of the user.
In a few days, I again went to the door to ask whether the Internet is normal and so on, _ County Government staff said to me: ? Thank you, the problem is solved? I was very happy, took out the service quality monitoring form, let the user sign on the form to confirm the fault recovery.
By dealing with this fault later, I have the China Telecom service concept? The company's business is to provide the best possible service to its customers. The company has a deep understanding of the concept of China Telecom's service philosophy of "customer first, heartfelt service", which is? The company's business is a very important part of the company's success. The work attitude, in the work is very important, not a little sloppy, we have to establish personal responsibility and the first responsibility system, in dealing with the problem, can not pass the buck to each other, should rise to the occasion.
In order to enhance customer perception, the establishment of a good friendship with the user, speech and demeanor, there should be an attitude of mind ? They are on behalf of the _ enterprise, in the work to maintain the corporate image? In the work should be active in the continuous exploration and learning, can not think that they know some common sense on complacency, should recognize their own shortcomings, in the leisure time and colleagues with each other to more exchange, learn from each other, to promote the enhancement of personal maintenance skills, in order to be ready to do a better job, reflecting the unity and cooperation of a team.
I firmly believe that we will do better in the future work! I wish China Telecom more powerful and prosperous!
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