Chapter I: Convention and Exhibition and Convention Services
Section I: The Concept and Development of Convention and Exhibition
I. The Concept of Convention and Exhibition
II. The Generation and Development of Convention and Exhibition
III. The Current Development of the World's Convention and Exhibition Industry
Section II: Convention and Exhibition Industry and Convention and Exhibition Services
I. The Main Service Products Provided by Convention and Exhibition Industry
The Concept of Convention and Exhibition Services
3. The Contents of Convention and Exhibition Services
4. The Basic Characteristics of Convention and Exhibition Services
5. The Principles of Convention and Exhibition Services
Chapter 2: Convention and Exhibition Service Etiquette
Section 1: Overview of Convention and Exhibition Service Etiquette
I. The Meaning of Convention and Exhibition Service Etiquette
II. Contents
Third, the characteristics of convention and exhibition service etiquette
Section 2: Basic etiquette in convention and exhibition service
I. Meeting Etiquette
II. Service Etiquette Reception
II. Exhibition Service Etiquette Reception
Chapter III Preparation for Conference and Exhibition Reception
Section I Preparation for Conference and Exhibition Reception
I. Acceptance of Booking for Conferences and Exhibitions
II. Pre-conference Coordination
III. Pre-Exhibition Coordination
IV. Pre-Conference Inspection
Section II Preparation for Conference and Exhibition Reception Articles
One, the basic facilities of the venue
Two, the preparation of common stationery
Three, the preparation of daily necessities
Four, the venue decorative supplies
Five, the preparation of audio-visual equipment
Six, specialized supplies
Section III, the preparation of exhibition reception items
One, the exhibition props
Two Lighting facilities
III. Colors
IV. Audio-visual equipment
V. Decorative items for exhibition halls
VI. Preparation of related service facilities and equipment
Section IV: Preparation of Exhibition Copy
I. Requirements for Writing Exhibition Copy
II. Format of Exhibition Copy
III.
Fourth, the management of exhibition copywriting materials
Chapter IV On-site Services
Section 1: Overview of On-site Services
One: Venue Setup
Two: Meeting Registration Service
Three: Consulting Service for Venue Guidance
Four: Coordination of Organizations and Maintenance of Order in the Venue
V. p>V. Meeting records
VI. Other services
Section 2: Fairs and services
I. Fairs and their significance
II. Preparation for the service
III, Preparation for the tea party
III. On-site service of the tea party
Section IV: Service specifications for press conference
I. Preparation for the press conference
II. Work in the process of the press conference
III. Aftermath of the press conference
IV. On-site service skills of the press conference
Section V: Sponsorship services Specifications
One, the significance of sponsorship
Two, the types of sponsorship
Three, on-site service of sponsorship
Section VI: Signing Ceremony Service Specification
One, the preparation of the signing ceremony
Two, the procedures of the signing ceremony
Section VII: Opening and Closing Ceremony Service Specification
One, the opening and closing ceremony on-site service specification
One, the opening and closing ceremony on-site service specification
One Opening and Closing Ceremony Site Layout
II. Opening and Closing Ceremony Procedures
III. Opening and Closing Ceremony Site Service and Reception
Section VIII Delegates' Conference Service Specification
I. Pre-Conference Preparation
II. Delegates' Conference Service
Section IX Inauguration Ceremony Site Service Specification
I. Site Setup
II. Procedures of Awarding Ceremony
III. On-site Service of Awarding Ceremony
Section X. On-site Service Specification of Modern Tele-conferencing
I. Service of Modern Tele-conferencing
II. Secrecy of Modern Tele-conferencing
Chapter V. On-site Service of Exhibition
Section I. Etiquette and Reception Service Standards
I. Meeting Etiquette for Various Sections of the Exhibition Site
II. Service Standards for Etiquette Reception at Exhibition Stands
III. Etiquette for Exhibition Receptionists
Section II: Specification for Business Services
I. Business Scope of Business Center
II. Job Requirement for Attendants at the Business Center
III. Requirements for on-site arrangement
Fourth, business center service operation specification
Third section exhibition materials management service specification
One, the content of the exhibition materials management service
Two, the characteristics of the exhibition materials transportation
Three, the exhibits of the transport
Fourth, the exhibits of the insurance agency services
Fourth section of the exhibition in the security Management
One, on-site safety management
Two, the content of the exhibition site safety services
Three, the exhibition site safety staff service norms
Section 5 exhibition site crisis management
One, the definition of the exhibition crisis
Second, the types of exhibition crisis
Three, the management of the crisis event
Sixth chapter of the exhibition site crisis management
Three, the management of the crisis incident
Chapter 6: Follow-up Services for Convention and Exhibition
Section 1: Contents of Follow-up Services for Convention and Exhibition
I. Wrap-up Work of Venue and Exhibition Hall
II. Acknowledgement and Publicity
III. Settlement of Account
IV. Handling of Complaints
V. Solicitation of Customers' Opinions
VI. Summarization and Evaluation
Section 2: Management of Guest History Files of Convention and Exhibition
I. Contents of Guest History Files
II. Collection of Information of Convention and Exhibition Customers
III. Management of Guest History Files
Chapter VII: Catering and Reception Services of Convention and Exhibition
Section 1: Overview of Basic Knowledge of Catering Services
I. Dietary Habits and Requirements of Guests
II, Knowledge of Cuisine and Alcoholic Beverages
Section 2: Basic Skills of Catering Services
I. Tray
II. Napkin Folding
III. II. Western Banquet Service
Section IV: Other Banquet Forms of Service
I. Cocktail Service
II. Cold Dinner Service
III. Buffet Service
Chapter VIII: Other Hospitality Services in the Convention and Exhibition
Section I: Specification of Transportation Services
I. Ticketing Service
II, Air Transportation
3. Ground Transportation
4. Sightseeing and Tourism Transportation Services
5. Transportation for VIPs
Section 2: Accommodation Services
1. Factors to be Considered in Selecting Accommodation Hotels
2. Basic Principles of Guest Room Arrangements
3.
Fourth, the reception procedures for VIPs of conventions and exhibitions
Section III: Specification of tourism and entertainment services
Organization of tourism activities at destinations
Organization of recreational and cultural activities during the period of conventions and exhibitions
Third, coordination of tourism and entertainment activities
Chapter IX: Fire-fighting and medical services in conventions and exhibitions
Section I. Fire Safety
I. Fire Fighting Facilities in Venues
II. Use and Maintenance of Common Fire Fighting Equipment
III. Alarm and Disposal of On-site Fires
Section 2: Medical Services
I. First Aid Procedures of Heart Diseases
II. First Aid Measures of Food Poisoning
III. First Aid Procedures of Common Trauma
III. Treatment Procedures
IV. First Aid Treatment Procedures for Heat Stroke
References