First, the unit name: xx County Xingyuan Water Co.
Second, the main function: according to the national water integration policy and market demand, according to law, independently engaged in the county water supply and sewage investment construction and business activities.
Third, the service content: the county water supply and sewage treatment project construction and management.
Fourth, the object of service: the county water users.
V. Service Commitment:
(a), water supply services
1, water supply quality: strict implementation of the national "drinking water health standards", (gb5749-2015) and "drinking water hygiene norms" (2001).
2, water supply pressure: the factory water pressure is determined to be 0.40mpa.
3, meter reading: water meter reader civilized and courteous, reading the meter once a month, timely, accurate, in place, do not estimate the reading, do not omit to read, and patiently answer the user's inquiries. After reading the meter, they will cover the meter cover and meter box in time to ensure the safety of pedestrians, vehicles and water meters.
4, water supply repair: water supply repair 24 hours a day service. Where the leakage problem reported, repair personnel rushed to the scene within 10 minutes after receiving the call, timely repair. Repair costs incurred before the table by the company, the table after the costs borne by the collective household or a single household of individuals. In case of sudden major repair need to stop water for more than 6 hours, in advance through the news media to inform the water users.
5, charges: the charges are warm and attentive service, civilized language, courteous to customers, hanging on the post. Users to pay water bills, money and tickets face to face, not good, not indiscriminate collection, the issuance of a unified fee bill.
6, water meter testing: new or replacement of the water meter, should be tested by the company's school meter station calibration, to the user issued a unified testing fee bill.
7, water supply and installation: water supply and installation of strict implementation of the construction norms and charges, installation in a timely manner, enthusiastic service, is strictly prohibited to eat, take, card, ask.
(B), drainage services
1, sewage treatment according to "urban sewage treatment plant pollutant discharge standards" (gb18918-2002) a b standard requirements.
2, facility overhaul, maintenance, the need to suspend operation of some of the sewage treatment facilities, must apply in advance to the environmental protection department, approved before the relevant activities.
3, the way the sludge storage, utilization or disposal, according to the relevant state regulations.
Six, the main person in charge: Chen Xueyi Tel: 13708276483
Seven, liaison: Wu Xiaorong, Li Jun Tel: 7898159
Water Bureau to improve the style of service for the people public commitment
In order to carry out a good Water Bureau of the party's mass line of education and practice activities, to improve the style of work, and do a good job of service to the people, is now Commitment is as follows.
First, conscientiously implement the central "eight provisions", "four winds" cleanup and the provincial government "nine provisions". In-depth investigation and research, streamlining the meeting style, practicing diligence and thrift, to overcome formalism, bureaucracy, hedonism and extravagance, close contact with the masses, cadres and staff integrity, vigorously promote the excellent academic style.
Second, effectively improve work discipline, strict working hours, serious work discipline, and establish a good working style.
Third, adhere to the administration of law, strict law enforcement, civilized law enforcement, establish a good . Water administration and law enforcement image.
Fourth, improve the work system, promote open government, the implementation of public commitment to improve efficiency, good service to the people, water administrative laws and regulations, water administrative approval, water administrative penalties, water supply and drainage pipe installation, water supply and drainage tariffs, and other work in the Water Resources Bureau website, office space, the news media, etc. to make a public commitment to accept social supervision.
Fifth, grasp the water supply and drainage installation and maintenance and charging halls and other window units standardized construction, so that the environment is comfortable and clean, civilized and standardized service, pipeline installation and maintenance of reasonable prices, high quality and efficiency.
Hereby commit to the community to monitor.
City Water Co., Ltd. performance of duties and responsibilities of the public commitment
In order to effectively strengthen the performance of duties and responsibilities of the work, and comprehensively improve the ability of the city water company to perform their duties and responsibilities to safeguard the legitimate interests of the masses, and strive to create a style of pragmatic, high-quality and efficient, clean and positive water supply environment, combined with their own functions, the city water company open to all sectors of the community to make the following commitments:
First, adhere to the factory business Public. Disclosure of procedures, deadlines, results and various charges and the basis for the establishment of a complaint phone, reporting phone, accept social supervision.
Second, adhere to the law management. In the day-to-day work, the strict implementation of national and provincial and municipal laws and regulations, to ensure water supply, strengthen the supervision and management of water supply safety, so that the public can rest assured that drinking water, understand consumption.
Third, effectively change the style. Firmly implement the central "eight provisions", the provincial party committee "six views", the municipal party committee "implementation of the views", the strict implementation of the style of construction of the system, in accordance with the "three strict and three truths", "the three strict and three truths", "the three strict and three truths". "Three strict and three truths" requirements, the work of perfunctory coping, poor implementation, not dare to take responsibility and other issues, resolute accountability, never protect the shortcomings.
Fourth, the implementation of integrity responsibility. Comprehensively implement the main responsibility for the construction of party style integrity and supervisory responsibility, conscientiously fulfill the "one job, two responsibilities", strictly abide by political discipline and political rules, resolutely rectify the inefficiency, shirking responsibilities, procrastination, deliberately making things difficult, hard, intentional inaction or misbehavior, and take card and ask for money and other violations of discipline for personal gain.
V. Widely listened to. Smooth channels for the masses to claim their interests, set up a performance of duty opinion box, timely acceptance of the masses to report complaints, timely answers to the masses of policy advice. Seriously solve the masses to report complaints, do not avoid, do not backlog, do not turn over the contradictions, to do everything has a reply, every piece has a solution.
Warmly welcome all walks of life and the general public to monitor our commitment, and put forward valuable comments and suggestions.
Municipal Water Company Limited Supervision and Complaints Tel: 0719 - *******
Address: Shiyan City, No. 56, Chaoyang Middle Road, Zip Code: 442000
July 30, 2015
Ganzhou Water Group Water Supply Management Division Public Service Commitment
First, the main functions
Responsible for Center city water users meter reading, charging, business consulting, water bill inquiries and other businesses.
Second, the content of the service
1, is responsible for meter reading and charging users.
2, the establishment of user profiles, for the water meter on the household, over the household, the cancellation of the household, the issuance of meter replacement work orders and other businesses.
3, according to the measurement and price regulations and documents, is responsible for supervising and checking the accuracy and sensitivity of the water meter, according to the nature of the water use, true and accurate approval of the price of water, so that the measurement of the standard, the charge is correct.
4, is responsible for doing a good job of user fee arrears, arrears of water, water meters, water meter self-transfer, demolition and re-checking the water meter calibration work.
5, is responsible for the user's pre-deposit of water charges and bank deductions, make-up deductions for water charges.
6, responsible for the reception of the user's business consulting and complaint handling, to achieve quality service.
7, is responsible for strictly strengthening internal management and inspection and assessment, good team building and staff training, and constantly improve the quality of staff and service level.
Third, the object of the service
The center of the city within the scope of the tap water users.
Fourth, the service commitment
1, conscientiously implement the national and provincial and municipal policies on water supply services, regulations and industry norms, to provide users with quality and efficient business services.
2, the staff service dress neat, dignified, civilized demeanor, standardized language, warm attitude, patient explanation, efficient service.
3, the user to the business hall for the payment of water bills, water query and other water-related business, the staff to do that is to do, active service, fast processing. The implementation of the first responsibility system. The first askers really can not do the first, patiently explain the reasons to the user, and inform the process and time limit for processing.
4, meter readers door-to-door checking the water meter, to do according to the meter measurement. On the arrears of water charges for more than a certain period of time, according to the relevant provisions of the suspension of water supply measures, the first issued a reminder to pay the water bill notice and arrears of water suspension notice, the user is still not in the prescribed time limit to pay off the arrears, and then the implementation of the suspension of water.
5, humbly listen to the user's criticism, properly accept user complaints, not shirking, not prevarication, not perfunctory, to be investigated and verified in a timely manner to reply.
6, strengthen the window system construction, seriously adhere to the "10 no", to eliminate water for personal behavior.
Fifth, the person in charge of the name, office phone, service motto
Name: Lan Jing
Office Phone: 0797-8153951
Service motto: love to win the user, to be careful to do a good job of service, patience to do a good job of management.
Six, liaison name, contact number
Name: Guohua
Office Phone: 0797-8220539
Water Authority effectiveness of the construction of the commitment
In order to conscientiously implement the county party committee, the county government, "to change the style of work, grasp the implementation of the drums of energy, promote development! Firmly establish the interests of the masses is no small matter and people-oriented, people and water harmony of the work concept, and constantly improve the quality and level of service. Always realize, maintain and develop the interests of the masses as the starting point and finishing point of the work, for the grassroots, for the masses to do more good things, do good things.
Second, pragmatic, strengthen the style of construction. Carry forward the "dedication, responsibility, truth-seeking" spirit of the water conservancy industry, and constantly enhance the sense of responsibility and sense of mission, in-depth, in-depth, in-depth practical, with the heart to think, with the heart to do things, with the heart to grasp the implementation. Continuously improve the way of work, improve the quality of work efficiency, and resolutely put an end to the door is difficult to enter, difficult to look at, difficult to do and the phenomenon of taking and asking for money, set off than the ability to see the business, more than the energy to see the enthusiasm, more than the performance to see the contribution of the "three than the three look at the" work of the boom, and strive to create a strong quality of the lead in the learning and development of the lead officers, take the lead in the innovation of the first-class, Take the lead in service than contribution, take the lead in self-discipline tree image of the water conservancy cadres.
Third, the implementation of the county five mechanisms, the full implementation of the "Ten Projects". Closely around the county party committee, the county government's central work, with enough three hearts, activate the three feelings, flat management reform as the core, in the internal organization set up innovation, effective implementation of the "pioneering innovation mechanism"; in the degree of refinement of the job duties and responsibilities of the work objectives on the development of innovation, effective implementation of the "responsibility mechanism for entrepreneurship"; in the job duties and responsibilities on the development of innovation, effective implementation of the "responsibility mechanism for entrepreneurship". Officer entrepreneurial responsibility mechanism"; innovation in the assessment of work performance, the effective implementation of the "competition mechanism for excellence"; innovation in the award and punishment measures, the effective implementation of the "incentive mechanism for excellence and punishment"; in the establishment of various work systems, activities and innovations, to effectively implement the "pioneering and innovative mechanism". System, carry out various activities on the innovation, the effective implementation of the "real work implementation mechanism". Full implementation of the county party committee "ten major projects" involving water conservancy in the urban development and construction of "high-quality projects" Najiado Ecological Park Pearl Lake earthworks and bridge projects, Najiado drainage projects, facilities and agriculture "rich people's projects ", South of the River in the idyllic landscape "beautiful project", ecological construction "green project", urban and rural key areas of comprehensive improvement "window project" and "Ten practical matters" in the 10,000 rural drinking water safety projects, focusing on the implementation of the solution to the masses of drainage and irrigation line difficult "people project" and flood control and drought "safety and security projects", so that the water conservancy projects Work set off a "wave", stirring up "waves".
Fourth, according to law, standardize the approval behavior. Conscientiously implement the "Chinese People's *** and the State Water Law" and other laws and regulations, according to law, administration, water management, water according to law. Strictly implement the effectiveness of the construction of ten systems, centralized acceptance of 14 administrative approvals, meet the conditions of the time limit, do not meet the conditions of the one-time notification. For water permits, complete reporting materials, meet the requirements of 15 days to close; for soil and water conservation program within 2 working days to be the first response; in the river, ditch, channel management within the construction, construction across the ditch, through the dyke and in the floodplain, floodplain construction of non-flood control construction projects, 15 working days to be approved; other projects, complete reporting materials, meet the requirements of 2-15 working days from the date of acceptance to complete Other projects, the declaration materials are complete, meet the requirements, from the date of acceptance of 2-15 working days to complete or give a one-time notification; 24-hour duty during the flood season, receive reports of dangerous situations in a timely manner to the scene; improve the rural water supply services, receive pipeline damage, poor drainage and other mass reporting calls, the fastest time to the scene, take timely measures to solve the problem; receive water cases and water disputes reported to the phone in a timely manner to the scene to solve. Solution.
Fifth, accept the supervision, the implementation of sunshine government. Vigorously promote the "four open", namely: open process, open service commitment, open law enforcement basis, open hot issues. Where the immediate interests of the masses, the community is generally concerned about the water conservancy matters and work, to be disclosed in a timely manner, to accept the supervision of the community and the masses. On the work found in violation of the discipline of behavior and phenomena, once verified, will be in accordance with the relevant provisions of the serious investigation and accountability. Sincerely welcome all walks of life and the masses to supervise our work, our supervisory telephone is ****