Time passes, snap your fingers, 2016 is about to pass, 2017 is coming! A new year means a new starting point new opportunities new challenges, "determined to make renewed efforts to get us to the next level"! Here, I would like to thank Jaekyll and Hyde for giving me this great platform; I would like to thank the leaders for their trust and support; and I would also like to thank my colleagues for all the help they have given me in my work!
The following summarizes the work of 2016!
I am currently responsible for the main management of the warehouse and deal with customer inquiries product issues!
One, (the function of the warehouse: receipt, management, hair) to establish a global concept, do our job
1) Receive: Jieqingli - the number of tea into the warehouse acceptance - registration into the warehouse into the accounts;
2) management: warehouse Tea number clear, account clear, etc.;
3) hair: according to Jingdong, Tmall, etc. backstage notes dispensing goods, do a good job out of the warehouse record registration;
4) as well as Shunde distribution of goods;
5) end of the month inventory, handing over the registration form;
6) actively cooperate with a good account of the number of checking, etc.!
Second, professional customer service skills, improvisation
With the continuous development of the sales industry, whether it is telephone customer service, or online customer service, we have to do fast (fast), accurate (accurate), specialized (professional)! When communicating directly with customers, we must be diligent and adaptable. For customers to ask and want to understand the tea, should be a professional answer; for customers to complain about the express or other issues, the first time to make the right strain, so that customers are satisfied at the same time, so that customers have a certain degree of satisfaction with the company's products! Customer service work is a direct face of different customers work, the need is the level of professional knowledge, and flexible adaptability, and the need to summarize the problems encountered in a timely manner!
Three, good at effective communication, improve efficiency
Life and work communication is a bridge to the destination, so communication must be quite a lot! Communication with customers, can better understand the customer needs, as well as better to deal with these things! And in and coworkers communicate effectively will make the work progress more smoothly, can improve the level of the team! Good at effective communication, reduce unnecessary communication costs is a focus of the enterprise!
Four, study hard, constantly improve the level of self
I know that in today's society is developing so fast today, constantly learning knowledge is very important! In order to continuously improve their skills, I never let go of every opportunity to learn, in the work of the humble, constantly summarize the perfect, innovative ideas, greatly improving the efficiency of the work. The use of spare time to learn PS, AE and other software, although the learning is average, but the fun of learning so that I know these software, a "fun" place it, continue to learn, tomorrow more exciting!
Fifth, abide by the rules and regulations of the company, work seriously, so that their quality is constantly improved
Obey the rules and regulations, work seriously, love and dedication! With enthusiasm to actively and conscientiously complete each task, conscientiously fulfill the duties of the post, the work of unity with colleagues, and constantly improve their team spirit. A positive and open-minded mindset, a good habit, can determine a person's success or failure! I am eager to make a breakthrough, will be in the future work and life when to remind themselves, so that their future life on the road more and more wonderful!
Sixth, shortcomings and the need to improve
No one is perfect, there is always a lack of moon! First of all, everyone will have some "small personality", I am no exception! I hope that in the accumulation of Qingli, drink more tea, cultivate the mind! In the future work to continue to learn professional knowledge, through more look, ask more questions, learn more, more practice to continuously improve their skills. In the future work, the creativity of their work to do a good job to do a solid, for the development of the company to contribute to their own little power.
2017, a new beginning, a new challenge! Wish Jieqingli tea industry to a higher level, business is booming ......