Secondly, if you send more goods, or send more expensive items by mistake, it is also a loss; Thirdly, sending the wrong goods gives a bad impression, and if it is written in the comments, it will also have a certain impact on the following ones.
Of course, different shops and different individuals may lack a certain link, but at most, the above order is different. According to Bian Xiao, there are several links that are easy to make mistakes: sorting orders, printing orders, distributing goods, packaging and so on.
Order sorting requires that the goods information is correct and the receiving address is verified correctly. First, we use some software to download all the order information in the background. When obtaining the delivery information, most of the information is unchanged, but a small number of buyers will change the commodity information and address information through comments or messages. Then, at this time, we need to pay attention to information changes.
After printing the documents, take the invoice to the warehouse for distribution. This is the most error-prone link and the biggest one, so it is very important. Walking around the warehouse with invoices all day, it's easy to get the wrong goods.
Therefore, storage planning is very important. For big businesses, there is a complete storage solution, and the warehouses are all planned, neat and orderly, ensuring that the distribution personnel can find the goods quickly and accurately. So it is very important to bind the cargo information with the warehouse.
For the delivery personnel, as long as they hold the invoice, they will know which goods location to pick up and how many pieces to pick up, which reduces the risk of wrong distribution to some extent. After the delivery personnel prepare the goods, they only need to simply review the quantity and category of the goods.
In addition, for distribution personnel, it is necessary to constantly sum up statistics, which goods are generally with high error rate, and then adjust the goods through the attributes of the goods, so that it is not so easy to distribute the wrong goods later. After delivery, there should also be an audit link, mainly to audit the goods delivered by the delivery personnel, and the general merchants will choose visual inspection.
For the wrong order, an alarm will be given in this inspection link to tell you that it is wrong, and you have to re-allocate the goods to prevent the wrong delivery. Some merchants will also use Mr. Chen's method to inspect the goods, and compare the total theoretical weight of the goods with the actual weight according to the order. If the error is too large, it means that the goods are delivered incorrectly.
When there are too many orders, the packers make mistakes in operation, or paste the wrong express bill after packaging, and send Zhang San's package to Li Si, and Li Si's package to Zhang San. In this case, we can only ask the packers to be careful, clean the packaging table and try not to miss the goods. After typing a package, post a courier and move on to the next package.
These are the results of constantly optimizing their delivery processes. The above delivery process is not necessarily the best, and you have to optimize it according to different commodities. So when and how to optimize? The starting point of optimization is that there are many wrong reflections in a period of time. The optimization method is not abstruse. Break down the delivery steps, find the wrong links, and then improve.
Through the above understanding, we can see that it is very important to establish a standard delivery process. To make the store bigger, it is necessary to standardize the business process and make the whole business process reproducible, so that it is easier to sum up experience.