This article Medical Device Quality Assurance Commitment Letter is provided by me, I hope it can help you.
Medical Equipment Quality Assurance Commitment
I xxxxx medical equipment limited company once won the bid, the bidding products to do the following commitments.
First, the after-sales service program
1, our quality assurance period for the contract equipment for the date of acceptance report signed 24 months.
2, the multi-party commitment in the contract equipment quality assurance period, by xxxx local after-sales service organization (xxxxxx medical equipment limited) free of charge for the contract equipment to provide technical guidance and maintenance services.
3, we guarantee that in the contract equipment out of faults and defects, or after receiving the technical service requirements provided by Party A, within 1 hour to reply, such as Party A requirements or necessary, Party B should be notified by Party A, sent to arrive at the scene and be able to replace the damaged parts or discharged faults.
4, we received the technical service requirements provided by us or maintenance notice, within 1 hour did not respond or in the specified time to refuse or did not send staff to arrive at you to provide technical services, repair or return the problem equipment, you have the right to appoint a third party to the contract to continue to carry out repairs or to provide technical services, and all the costs arising from this shall be borne by us.
5, after the expiration of the equipment warranty period, we guarantee to continue to provide you with the contract equipment maintenance services, you should be provided by us at a preferential price to us to pay the relevant costs, we guarantee that the contract equipment to use the period of time not higher than the price of the contract equipment and related accessories to provide you with the conditions of spare parts.
Second, the warranty commitment
1, we guarantee that the goods are original production of new, unused products, and fully comply with the requirements of the bidding documents, product quality, specifications and performance fully meet. If any shortcomings or failures occur due to defects in design, workmanship or materials, we are fully responsible and the costs will be borne by us.
The product quality guarantee period is 2 years
2, found that our products have quality problems, we will give a reply within 1 hour.
3. After we win the bid, we guarantee to arrive within 10 working days.
Bidder's name: xxxxxx Medical Equipment Co.