Property management includes several aspects: 1, engineering maintenance indoor maintenance owners home repair maintenance water, electricity and other indoor maintenance belongs to the maintenance of compensation; public **** facilities maintenance and replacement of aisle lamps, street lamps, wall painting, water supply, power supply equipment maintenance, public **** pipeline maintenance, etc.; 2, safety and security, 3, cleaning, landscaping, 4, customer service reception, 5, elevator maintenance of the content. Maintenance standards of each property company are standard with the standard high and low depending on the property fee high and low reference to the same charge area
Property Manager Job Responsibilities:
1. Property Management Department Manager to lead the specific exercise of management, supervision, coordination of services
2. Responsible for the management of the area cleaning, greening, law and order, maintenance, reception, visits and other services
3. Grasp the district property public **** facilities, equipment use program
4. Send property management surface documents
5. Summarize the work of the month to formulate a monthly plan
6. Responsible for the discovery of the operation of the qualified service projects for tracking, verification to deal with the tenants (tenants) complaints
7. Collection of value of the property information to push the company's development of the work of property management strategy
8. 8. complete the tasks assigned
Property services 1
This is the only way
The fundamental concept of the property services this property management in fact to do full owners to solve the problem of wide owners of the interests of the district, the convenience of the point of view of the district property services at present, the community property management services are only a kind of basic services than the responsibility of the community security, sanitation did not need the owners of the actual needs of the special needs of the sexualized services
.Industry insiders point out that at this stage, the demand for property owners' property services has expanded and only the basic services can already meet the demand property companies must carry out value-added property owners tailor-made forms of service
Excellent case: at the beginning of this year, Lehigh Junlin II introduced the Golden Key 24 hotel-style services service content of the detailed owners of the outside travel, official business booking, arranging for the car airport, station, yards, picking up and dropping off the owners and even on behalf of the owners of the shopping
Value-added services 2
Creative test of the degree of use
Creative services stick to the service base of the kind of value-added performance of the high housing prices now buyers to improve the conditions, the pursuit of enjoyment of the home buyers of the quality of the property management services are extremely important
The current market situation of the Zongfa Shangdu awareness of the area of the property management level of the property management level of the direct impact on the owners of whether to live in the comfort of their own have to maintain the original high-quality services based on, or to conceive of a new The service points, or the introduction of a high level of international organizations as a consultant to improve the level of property services to increase the variety of services
Excellent case: Heng Liwan Shores this year, Yuanxiao Festival, Autumn Festival and other traditional festivals to increase the owners of the atmosphere of the festival with the owners so that strengthen the community identity
Owners of the complaint 3
Receiving complaints to be resistant to deal with the need to be
Owners of the complaint in the property management company said that the piece of more painful things to deal with owners complaining about the management company. Things to deal with owner complaints property management company must do and, effective whether the owner complaints reasonable property managers should be rational thinking patient listening, inquiring about the acceptance of owners effective complaints acceptance of complaints staff should be quickly complaint information categorized and information feedback to the department responsible for and processing
Excellent case: Guangzhou force property management limited company with the transposition of the type of ten attention to the complaint tracking and complaint case analysis, summarize the training absolute Allow the recurrence of similar complaints
Community safety 4
Community safety maintenance can be sloppy
Safety primary needs no safety owners as community housekeepers property companies should attach great importance to the community safety and security work area standardized management to maintain the responsibility to reduce the hidden
Excellent case: Poly (Guangzhou) property management limited company carve set up the first sense of responsibility to the urgent owners of the urgent core principle details to do
Excellent case: Poly (Guangzhou) property management limited company carve set up the first sense of responsibility to the urgent owners The urgent work of the nuclear principle of details to start the district service manual clear all kinds of facilities and equipment operating norms
Property management skills 5
Employee practical skills to determine the company's professionalism
Property management involves law and order, greening, cleaning, housekeeping, housing and mechanical and electrical repairs and maintenance, and so on some of the projects are highly specialized independent industry fact professionalism refers to the property management company staff practical skills to take elevator to say that loaded. Elevator sudden failure property management company can have certain skills and rescue owners owners to provide a safer environment
Excellent case: Guangzhou Urban Construction Property Management Limited company has a both technical understanding of management, can provide detailed service professional property management team won the praise of the owners
District green 6
green management to suit
District-specific environment determines that the protection of green must be made
District-specific environment determines the protection of green. Property management is the first task to grasp specific measures include through publicity, reports and other ways to improve the district residents to protect the green, protect the home awareness of greening protection work to grasp relentlessly in order to garden greening effectiveness to lay a solid foundation for its greening maintenance is important greening maintenance not only to do diligently to pay attention to the science
Excellent case: Guangzhou New World Property Management Company district greening surface to do to follow the principles of the science of the system appropriate not only mechanically copied by following the old
Property Maintenance Fund Fund 7
Doing property maintenance is important
Currently, few properties property maintenance fund supervision and use are gradually standardized developers dare to arbitrarily misappropriate property maintenance fund and in the people
Property maintenance fund with property management related regulations clearly stipulate that need to be agreed to by the owners of the three or two property management company said that the process is important to do property maintenance now the issue is to be made a public assessment of the owners to provide a reasonable proposal to be able to The owners of the property are able to monitor the property maintenance fund from their own point of view
Excellent case: the owners of Yat Jing Cui Yuan are able to take the maintenance fund card
Public **** facilities 8
The benefits of public **** facilities go to the owners
According to the relevant provisions of the building outside the house, the building, and its accessories can be the house***The same belongs to the district public*** Property public **** facilities mainly include education, medical and health, culture and sports, commercial services, administration, community services and other facilities property companies only some public **** facilities for maintenance, management and some public **** facilities to the owners of the benefits
Excellent case: Guangdong Hengbao property management limited company in addition to the public **** facilities for maintenance and management of the public **** facilities to the owners of the benefits to the owners let Owners benefit
Community culture 9
Cultural connotation to the house injected vitality
In the property of the cultural class of residence driving force cohesion grafted on the real estate market thrust attraction of a single room in the words of the concrete and steel mixture once the cultural connotation of the vitality of the cultural content of the property is more and more the more important criteria for choosing a residence
Excellent case: Guangzhou Yajulee property management services limited company community Cultural construction face pouring amount of blood by organizing the owners of sports, community soccer league and other community
Louboutin 10
Louboutin service property management examination
Louboutin degree said the property private car full to ensure that the owners of the line of security, convenience, especially the South China plate, Guangyuan East, and other slightly remote property Louboutin in the class owners said that at this stage suspected of connecting the property with the urban area of an important link between the development of Louboutin is gradually completed and the government to add Louboutin. The situation of the Ministry of Development and business savings to gradually reduce the building bus class to make fewer building bus operation is difficult to continue
Conformity with the market situation to do the building bus bus bus development mode early implementation of public transport South China New Town near the building bus operation situation to see the suspicion of the kind of cancellation of the building bus to facilitate the owners of the line of effect has not yet been fully realized the situation of the building bus bus bus to do the building bus service assessment of the suburban real estate property management services level of the important elements
Excellent case: Pray for the new village building bus type fleet type of operation at present the property operation building bus work model work and its scale, the operation of the situation is closely linked to the difficult to copy
Property manager quality 11
High-tech facilities call for high-quality talent
Early property management is simple just the head of the household to guard the building, the yard, send and receive mail, collection of utilities and so on the current amount of new materials, new technologies, construction projects using the amount of high-tech, Intelligent facilities, equipment into the residential building into the building so that the scope of property management has been expanded area security, cleaning, greening, engineering maintenance, financial statistics, community culture and other aspects of the content covering intelligent monitoring, computer management, fire inspection, traffic control, pipe network repair and maintenance, maintenance and use of equipment and updates, etc. No high-quality professional difficult to achieve modern property management