You are doing real estate agents rather than real estate, there is a difference between the two
If because of your reasons to let the customer loan can not be, then the customer according to the law is entitled to let you bear the responsibility of breach of contract, so less brokerage fee is also a solution
2. He moved our computers and other office equipment, is it a burglary
Not a burglary, the purpose of the robbery is illegal possession and this case does not involve the secondary purpose, can only be regarded as a civil dispute
But the forced removal of equipment is illegal, if the customer believes that the unfairness of the case can be prosecuted to solve rather than their own over to make trouble, the forced removal of the behavior is illegal, it is recommended that you call the police to deal with it
Disturbing the order of institutions, organizations, enterprises, institutions, resulting in work, production, business, medical, teaching, scientific research can not be carried out normally, and has not yet caused serious damage, shall be sentenced to a warning or a fine of less than two hundred yuan; the circumstances of the more serious, shall be sentenced to more than five days to less than ten days of detention, and may be sentenced to a fine of less than five hundred yuan. Based on the Public Security Punishment Law, Article 23, paragraph 1
So if the customer again, the police to deal with it
I hope it will help you, good luck!