There is. To do a good job of data management of each piece of equipment, to serve the consumers and dealers who buy equipment, you can choose an after-sales management service software that integrates equipment repair, equipment maintenance, spare parts management and so on.
1, enhance the customer service experience: customers can initiate a service request anytime, anywhere, to keep abreast of the progress of the service, improving the customer service experience.
2. Reduce after-sales service costs: the system automatically handles and reduces manual operations, lowering service costs.
3. Enhance service management efficiency: control service management anytime and anywhere, enhance management and service efficiency.
4, enhance the corporate brand image: through the optimization of after-sales service operations, allowing customers to identify more with the corporate brand, which enhances the value of the corporate brand.
Beijing Digital Micro after-sales SaaS application realizes the closed-loop management of after-sales service from acceptance, dispatching to completion through customer repair, intelligent dispatching, work order acknowledgement, evaluation of return visit, and resource management of spare parts and products, which improves the efficiency of after-sales management for the enterprise, enhances the satisfaction of customers, and reduces the cost of after-sales service.
Supporting a variety of integration methods, according to the actual needs of manufacturing enterprises, the integration is embedded into the "Enterprise WeChat, Nail, Flying Book, WeLink, WeChat" and other applications.
Support for multiple channels for repair: Customers can initiate repair reports, requests, and spare parts replacements through various channels such as online customer service, scanning the QR code of the product, calling the after-sales hotline, and reporting repairs on the web. At the same time, the micro after-sales also support the enterprise staff on behalf of the repair, the enterprise staff can be based on customer needs, through the micro after-sales to help customers initiate repair, request, spare parts replacement and other services.
Intelligent dispatching: After receiving the after-sales demand, the enterprise can flexibly dispatch workers through various dispatching methods, such as manual dispatching, automatic dispatching, map dispatching, calendar dispatching, and video remote assistance, to realize efficient dispatching. At the same time, the work order center supports keyword search, filtering by event type and other query functions, which makes it easy for enterprise personnel to check the status of work orders.
In addition to the customer's own repair report, it can be docked with the equipment IoT system, so that when the equipment has a serious abnormality, the micro after-sales service will automatically create a service order, and automatically dispatch to the appropriate after-sales service personnel to carry out door-to-door inspection and repair, so as to realize predictive service.
Visualization of the whole process of controlling service quality: From the dispatching of orders to the completion of service, managers can view the progress of customer service in real time through the computer terminal or mobile terminal of Micro After-Sales, including equipment problems, maintenance measures, the use of spare parts, service items, on-site photographs, and cost details.
Real-time mastery of the service personnel's work status, location distribution, and understanding of the staff's work track, including location visualization, real-time status update, completion information online, service report generation, customer completion signature, performance query.
Specialized spare parts management
①One item, one code management
After a customer purchases a product/equipment, the customer can create a "product file" and generate an independent QR code, which can be used to record in detail the product's "purchaser, date of purchase, and warranty date".
When a customer purchases a product/equipment, a "product file" is created and an independent QR code is generated, which records in detail the product's "purchasing customer", "purchasing date", "warranty date", etc. It organically combines the product with the customer, historical services, spare parts, warranty and other service elements, and the relevant information can be viewed by scanning the code.
②Create and query the spare parts inventory list
Including the type of inventory, inventory of specific spare parts, inventory warehouse, etc., the relevant information is updated in real time, and the inventory to do early warning alerts, so that enterprises can replenish the spare parts inventory in a timely manner.
Secure IoT docking: support docking integration with smart products or smart devices IoT, collect device data, record complete device information and associated service plans, customer purchase information, service records, etc., at any time, to understand the complete equipment status and history of the equipment, equipment, automatic early warning, reporting faults and to carry out proactive maintenance service.
At the same time, enterprise managers can detect the running status of the equipment in the background, quickly identify the status of the equipment through charts and lists of different colors, and manage the distribution of all the equipment, equipment data, information on abnormal equipment failures, warranty conditions, guide service resources, and active service planning through the "map function" of Micro After-Sales. The company is also a leader in the field of service planning.