(1) Utilize the existing facilities and resources of the station to provide day care and professional care for the elderly in the community who are empty nesters or in need. ?
(2) Carry out short-term full-time care for the elderly with special service needs. In principle, the duration of short-term full-time care shall not exceed 15 days. ?
(3) Proactively provide life care services to the elderly with special service needs, including assistance with eating, assistance with excretion and toileting, assistance with mobility, changing clothes, lying down care, and shampooing, Combing your hair, cleaning your mouth, washing your face, shaving your beard, trimming your nails, washing your hands and feet, taking a shower, etc. ?
(4) Conditional community elderly care service stations can pick up and drop off home-based elderly people who need day care. ?
(5) For the elderly who need long-term care, it is recommended to transfer them to nearby nursing homes (care centers) to receive full care services. ?
(1) Respond to the elderly care service needs raised by the elderly through network means such as the Internet and the Internet of Things or electronic device terminals such as telephones and visual networks, and integrate and contact professional social service agencies, service resources and community volunteers Provide professional elderly care services to the elderly at home. ?
(2) Intelligent calling network equipment such as pagers, far-infrared sensors, network terminals, and visual networks should comply with national regulations, be of good quality, and their functions should meet the characteristics and needs of the elderly. ?
(3) The post station should take the initiative to publish the service phone number, select personnel who are familiar with the business and have strong service capabilities to answer the phone and collect the service needs of the elderly. For policy consultation calls, we will answer them as soon as possible. For calls related to service needs, records should be carefully recorded and forwarded to relevant departments or persons in charge in a timely manner. ?
(4) For the elderly’s service needs such as meal assistance, cleaning assistance, bathing assistance, medical assistance, walking assistance, agency services, etc., the community elderly care service station will refer or directly provide services. According to the elderly People want to solve problems, be efficient and convenient, and charge reasonable fees. ?
(5) The social professional service agency recommended by the post for the elderly must be responsible for the tracking and supervision of the service. The service agency undertaking the service must be a service agency registered with the civil or industrial and commercial authorities, with standardized management and good service records.
(1) Meal assistance is mainly divided into centralized meals, individual meals and door-to-door meal delivery. ?
(2) Comply with national food safety laws and regulations and food industry standards. ?
(3) Meal-assisted meals should be provided with menus based on nutritional and hygienic requirements, the needs of the elderly, regional characteristics, ethnic groups, and religious habits, so as to provide the elderly with a nutritious, comprehensive, reasonable and balanced diet. Achieve a reasonable combination of meat and vegetables, dry and thin food, thick and thin food, and have recipes every week. ?
(4) Stations that implement centralized dining should publicize meal service hours, service instructions, etc. in a conspicuous place, keep the internal and external environment and dining tables clean, and tableware must be disinfected once for each meal. Give the elderly sufficient time to eat, and the service process is meticulous, thoughtful, and cordial; pay attention to the safety of the elderly when dining, and handle any abnormalities in a timely manner. ?
(5) Meals should be divided and delivered in a timely manner. Food should be kept warm, fresh, and sealed to prevent the growth of bacteria. Equipment and transportation vehicles that meet the requirements of heat preservation and freshness should be provided to ensure timely, accurate, and safe delivery. Meals are delivered. ?
When delivering meals, pay attention to checking the names of the elderly, dishes and quantities, and sign for receipt after confirming that they are correct. The service should be polite, thoughtful and meticulous. ?
(6) Those who provide catering processing services should obtain a health license, catering service personnel should be in good health, and catering services can be provided by a third party with relevant qualifications. ?
(7) Promote catering services through central kitchens. ?
(1) Community elderly care service stations with nursing stations should be equipped with corresponding medical personnel to provide medical and health services for the elderly. The number of registered nurses and rehabilitation treatment personnel equipped at nursing stations shall meet the relevant requirements for the approval of nursing stations in this city.
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(2) If conditions are not met, health services can be provided by relying on surrounding community health service agencies, which can be combined with the establishment and management of family beds by community health service agencies; socialized professional institutions can also be introduced to provide Health service support. ?
(3) Community elderly care service stations at least rely on medical institutions to provide basic medical and health services such as blood pressure measurement and blood sugar testing. They can rely on professional institutions or professionals to carry out chronic disease management, common disease care, turning over and patting on the back, etc. Health care, medication guidance and other medical care services. ?
Those with nursing stations can provide basic care, specialist care, end-of-life care, disinfection and isolation technical guidance, nutrition guidance, community rehabilitation guidance, health education and other medical care services in accordance with the relevant regulations of this city. ?
(4) Community elderly care service stations should regularly organize professionals to conduct health knowledge and skills training, strengthen health education for the elderly, and provide health guidance such as disease prevention, injury prevention, self-rescue and self-care. ?
(5) Rely on community health service agencies, nursing stations or professional doctors and nurses to provide regular physical examinations, home visits, home beds, community care, health management and other services to the elderly. ?
(1) Assist the elderly to carry out various types of cultural and entertainment activities that are beneficial to physical and mental health, including organizing calligraphy, painting, chess and cards, singing, opera, interesting activities, educational games and fitness exercises, etc. . ?
(2) The post station should formulate relevant management system specifications, clarify the opening hours, precautions, and service guarantee measures of activity facilities, and arrange appropriate activities at different times to ensure that the normal rest of the elderly is not affected. and good health. ?
(3) All activities adhere to the principles of safety and voluntariness, and meet the physical and mental health conditions and needs of the elderly. ?
(4) The event venue should be cleaned regularly by dedicated personnel to ensure it is clean and tidy. ?
(1) The post station should promptly grasp the psychological changes of the elderly who have signed contracts to serve, meet the psychological needs of the elderly, and promote the mental health of the elderly. ?
(2) Psychological comfort is mainly carried out in the form of accompanying chats, emotional comfort, etc. Accompanying chat uses topics of interest to the elderly as the entry point, listens more, guides the elderly to talk, establishes a good relationship of trust with the elderly, helps eliminate negative emotional reactions and loneliness, and meets the elderly's needs for emotional comfort and spiritual communication. ?
(3) Psychological comfort services should pay attention to protecting the privacy rights of service recipients. ?
(4) Psychological comfort service personnel can be provided by psychological counselors, social workers, medical staff or experienced elderly care workers. ?
(5) Be aware of crisis management and formulate corresponding crisis management plans and procedures. When necessary, relevant information can be provided to seek professional support, or referrals can be made to professional service agencies to provide services. ?
On the basis of the above services, we can expand and develop services such as cleaning assistance, bathing assistance, medical assistance, walking assistance, agency service, rehabilitation care, legal consultation and other services according to our own conditions.
(1) Cleaning assistance mainly includes tidying the living room (living room, bedroom, kitchen, bathroom) and cleaning the stove. ?
(2) Door frame: dust-free, smooth to touch, switch box and other surfaces clean, glass visually free of water marks, stains, bright and clean. ?
(3) Floor: The wooden floor is clean, and the tiles are dust-free and shiny. ?
(4) Living room: There are no dead corners or omissions on the floor, and the sanitary ware is clean and bright, with no peculiar smell. ?
(5) Clean the stove: There are no obvious stains, the stainless steel stove is bright and clean, and it should be disinfected regularly if necessary. ?
(1) Bathing assistance is mainly divided into on-site bathing assistance and door-to-door bathing assistance. ?
(2) Health assessment and safety tips should be carried out before bathing, and relevant safety measures should be taken. If conditions permit, buses can be dispatched to take the elderly to the inn. ?
(3) During the bathing process, attention should be paid to observing the physical condition of the elderly. If the elderly feel unwell, assist in taking corresponding protective measures. ?
(4) When assisting with bathing, attention should be paid to cold and heat preservation, heatstroke prevention and cooling and ventilation in the bathroom according to the climate conditions of the four seasons and the living conditions of the elderly.
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(5) Home-based bathing assistance should sign a service agreement with the client and have two staff present. ?
(1) Assist guardians to accompany the elderly to the hospital for medical treatment or to collect medicines on their behalf. ?
(2) Follow the doctor’s instructions and assist the elderly who cannot take care of themselves in managing medicines. ?
(3) Provide agreed services as required by the guardian, and provide relevant information or referral services when necessary.
(1) Walking assistance services include accompanying people for outdoor walks and outings. ?
(2) Walking assistance services are generally provided in residential areas for the elderly and surrounding areas. ?
(3) Walking assistance services should pay attention to safety on the way. ?
(4) When using walking aids, you should follow the instructions for use of the walking aids. ?
(1) According to the needs of the elderly, provide services such as purchasing, collecting items, and paying fees on behalf of the elderly. ?
(2) The scope of services includes purchasing daily necessities for the elderly or accompanying them in shopping, collecting various items on their behalf, and paying daily expenses such as water bills, electricity bills, gas bills, and telephone bills. Service personnel should be accurate Record the items purchased, count money and items, shop as agreed, and count and sign in person. ?
(3) When providing agency services, the privacy of the elderly should be protected and the elderly’s family situation or money and material situation should not be discussed with others. ?
(1) Rehabilitation and nursing medical services should be provided by qualified medical institutions. ?
(2) Rehabilitation care should be consistent with the physiological and psychological characteristics of the elderly. ?
(3) During the rehabilitation care process, attention should be paid to observing the physical adaptation of the elderly to prevent injuries. ?
(4) Equip with corresponding rehabilitation facilities and equipment as needed. ?
Refer to a lawyer or law firm with legal qualifications to provide consulting services. ?
Under the overall planning and coordination of the sub-district office (township government), the community elderly care service station strengthens the connection with the community health service center (station), and provides services in registration, medical treatment, medicine collection, comprehensive diagnosis and treatment, and referral Provide convenient conditions for medical treatment for the elderly at home. ?