? Hot and Cold
? When it comes to the Mayo Clinic, many people may be completely unaware of it. Even those in the medical community may not know about it. They may even think, "What's the big deal about a clinic? By implication, what's the big deal.
? It is true that in an era of greed, people focus more on the so-called "high", including the name called more and more big, more and more loud.
But when you learn the ins and outs of the Mayo Clinic and its current status, you have to marvel at it, and even become a beautiful expectation and aspiration in the minds of doctors and patients.
Mayo Clinic was founded in 1864 by Dr. Mayo in Rochester, Minnesota, USA. Mayo Clinic is the top medical institution in the United States, and one of the world's most influential and representative of the world's highest level of medical care, and a leader in the field of medical research. Today, Mayo Clinic has evolved into a comprehensive healthcare system that includes outpatient clinics, hospitals, medical research and medical education institutions. on July 15, 2014, U.S. News & World Report released its 2014-15 list of America's Best Hospitals, with Mayo Clinic coming in at number one.
? Although the Mayo Clinic has long been famous, its size and business continues to grow, but its name has been used down, not changed to a "high" name, seems to be very low-key. Unlike some domestic organizations hate to change the name of the earth-shattering, in fact, is not real, vain, claptrap.
? It is worth noting that today, the entire Mayo staff has reached as many as 60,000 people, of which the ratio of staff to doctors has reached 13:1. That is to say, a support team of more than 50,000 people works with more than 4,000 doctors to provide better service to patients. These staff members cover medical assistants, nurses, technicians, secretaries, statisticians, administrators, IT technicians, and more.
Mayo's 2017 consolidated financial report reportedly showed that its 2017 operating profit amounted to $707 million on $12 billion in revenue. Compared to 2016, operating profit increased by more than $225 million, and revenue from main operations increased by $1 billion. Operating margins also grew from 4.3 percent in 2016 to 5.9 percent in 2017.
According to the report, 65% ($7.3 billion) of Mayo's expenses go to employee salaries and benefits, and $535 million goes to employee pension plans. In addition, it spent $714 million on capital projects, including single and integrated electronic medical records, revenue cycle management systems, and healthcare facilities and equipment.
And that figure stands in stark contrast to the percentage of domestic hospital spending that pays for employee wages and benefits.
Walking into the Mayo Clinic is like entering a museum and a cultural center, where the culture of people-oriented fraternity is evident everywhere, reflecting the concept of humanistic care. When you come to see a doctor, you not only enjoy meticulous and warm medical services, but also get extended services such as health education and disease intervention. Coming here is not a feeling of seeing a doctor at all, but a kind of transcendental enjoyment, i.e. enjoying medical treatment. This is in stark contrast to the torment of seeing a doctor at home.
It can be said that the Mayo Clinic medical services to the extreme, the patient as a need to be well thankful and love the object, so that the medical services sublimated to the humanistic care and psychological and health maintenance, it is doubly gratifying and touched. Here, the value of the doctor has been perfectly reflected, and even become a kind of faith.
? The modern concept of health is physical unharmed, psychological comfort and adaptation of the environment. Therefore, medical behavior is by no means limited to solving physiological and pathological problems, but more importantly to soothe and care for the human psyche.
? American physician Trudeau said a famous saying: occasionally can cure, often to help, always in comfort. This is the essence of medical treatment. I think the Mayo Clinic is the faithful practitioner of this concept, which won the majority of patients welcome and trust. It's also worth reflecting on and learning from!
In short, Mayo Clinic's people-centered service philosophy, strong medical support system, and high welfare benefits give employees a great sense of belonging, fulfillment, and happiness. At the same time, patients receive a warm, comfortable, and satisfying medical service.
? 2018-3-8
Note: 1. Key references
"Look at the medical community" "The gap is too wide! Nearly 70% of Mayo's spending goes to healthcare salaries and benefits" by Fei Yang Chen;
2. Web image.