1, modems and set-top boxes, if purchased through channels other than telecom companies, need to find after-sales maintenance;
2. Modems and set-top boxes are purchased through the channels of telecom companies, or rented by telecom companies for free. If the terminal failure is less than 12 months, it can be replaced free of charge. Over 12 months, the company will not replace it. I suggest you go to a social dealer for repair or re-purchase.
Replacement process:
(1) Initiation: the user calls 10000 to declare broadband failure, and the installer will check and repair the obstacles, judge the terminal failure, and issue a terminal replacement form to the customer (the installer must sign it);
(2) Inspection: The customer takes the Terminal Replacement Sheet to Minjie Communication or the factory in Wuling Square Business Hall, Room 4 19, Tianyi Building, Renmin East Road to inspect the old terminal. If the terminal is confirmed to be faulty, the dealer shall sign and seal the replacement form to confirm, and inform the customer to go to the salesperson to verify the service time of the terminal; Confirm that the terminal is in good condition, notify the customer and send staff to check the obstacles;
(3) Confirmation: The salesperson verifies the time when the customer borrows the equipment. If the verification is less than 12 months, a replacement confirmation opinion will be issued on the replacement sheet;
(4) Replacement: The customer takes the replacement form to the dealer for free replacement, and the faulty terminal is taken back by the dealer.
3, Chenzhou terminal maintenance point information is as follows:
(1) users in the north of the city: during the warranty period, the modem or set-top box is broken, and users need to go to Room 4 19 of Tianyi Building on Renmin East Road to replace or buy it;
(2) Users in the south of the city: During the warranty period, the modem or set-top box is broken, and users need to go to the factory in the business hall of Wuling Square to replace or buy it;
(3) Chengdong users: The modem or set-top box is broken during the warranty period, and users need to go to Minjie Communication in Room 4 19 of Tianyi Building on Renmin East Road or the manufacturer of Wuling Square business hall to replace or buy it.
Note: The above is the after-sales process of Chenzhou users. County Bureau users please go to the local business hall for consultation, which is subject to the handling process of the local business hall.