It was their own drinking water with a very strong salty taste decided that something was wrong, let the maintenance staff to visit the home to see only to find out that the water pipe is connected to the wrong.
Citizen Ms. Lee signed an agreement with an environmental equipment company at the end of 2016 for the use and installation of pure water and completed the installation of the relevant equipment in the following year, this set of systems contains mainly contains two pipes, one is a water purifier filtering device filtered can be directly drinkable pure water, the other is a The other is the water softener to add softening salt after softening the domestic water. After the completion of the installation of equipment, Ms. Lee's family felt that the installation of drinking water some salty, but did not rise much suspicion and did not go to find out the reason, thought the taste of the centralized pure water would have been so.
In the first half of this year, Ms. Li notified the equipment maintenance personnel to add softening salt to the water softener, in the staff home to add the next day, Ms. Li found that the drinking water has become more salty, so the phone to the maintenance staff, the maintenance staff then came to the door to check the original connection to the pure water pipe wrongly connected to the living water pipe above.
Mrs. Li immediately expressed shock, she said her family has three babies, are usually used in this set of equipment pure water to the baby milk powder, but who knows even drank 3 years of softened salt water, which will cause irreversible negative impact on the baby and family health.
Mrs. Lee then contacted the environmental equipment company that signed the contract at that time, but the equipment company said that the brand of the equipment is Shibaokang, and at that time it was directly arranged by the brand to install at Ms. Lee's home. Ms. Li also found the brand, the brand's installers insisted that they did not install the wrong, and there is Ms. Li signed the receipt at that time.
Mrs. Lee is very dissatisfied with this response, the equipment installation of the sign-off sheet itself has a certain degree of professionalism, the average family will only check the installation of the phenomenon of water leakage, and can not tell whether the installation of water pipes is correct, the brand's response is clearly shirking its responsibility.
Mrs. Li put forward the replacement of equipment and after-sales compensation and other requirements, the two sides are still in the negotiation process, Ms. Li also said that if the negotiation can not choose to go to the legal process.