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In order to better protect the interests of consumers, FAW-Volkswagen Sales Co., Ltd. commits to provide the following warranty for imported Audi new energy vehicles:
(1) Whole vehicle: 3 years/100,000 kilometers (whichever comes first)
(2) Power battery system: 8 years/160,000 kilometers (whichever comes first)
(3) Electric motor system: 8 years/120,000 kilometers (whichever comes first)
(4) Electronic control system: 8 years/120,000 kilometers (whichever comes first)
? (1) FAW-Volkswagen Sales Co., Ltd. will express the parts quality warranty period in the accompanying documents for use delivered to the user;
? (2) FAW-Volkswagen Sales Co., Ltd. will express the parts quality warranty period in the Quality Warranty Provisions and issue and notify FAW-Volkswagen Sales Co., Ltd. of the Audi franchised dealers;
? (3) FAW-Volkswagen Sales Co., Ltd. will set the quality warranty period of parts in the system.
The franchised dealers are equipped with Odis diagnostic and service system for troubleshooting related problems that may occur in new energy vehicles. The system specifies repair issues and labor hours related to new energy vehicles. The franchised dealers will complete the repair of the vehicles within the specified time.
For the use of electric vehicles, maintenance process of the situation, such as automotive products in the warranty period, due to product quality problems each time the repair time (including waiting for the repair of spare parts time) more than 5 days, we will provide consumers with a replacement car or to give a reasonable means of transportation compensation.
During the warranty period, the user of a vehicle with a quality problem has the right to file a claim with the Audi dealer. Dealers immediately diagnose and eliminate their faults, damaged parts are repaired or replaced according to technical requirements, and the damaged parts under replacement are attributed to FAW-Volkswagen Sales LLC, and the authorized party designated by FAW-Volkswagen Sales LLC for unified treatment.
FAW-Volkswagen Sales Co., Ltd. has provided Audi New Energy Vehicles with a comprehensive quality guarantee for commercial vehicle parts, quality guarantee for spare parts, repair or replacement of parts, and claim provisions and processes to ensure that all vehicle parts (including the power battery system, motor system, and electronic control system) and spare parts (including the power battery system, motor system, and electric control system) can be well disposed of before and after the sale. After the sale, all parts and spare parts (including power battery system, motor system, electric control system) can be disposed of perfectly.
In order to respond to the requirements of the national three pack regulations, FAW-Volkswagen Sales Co., Ltd. has formulated a policy that is higher than the national regulations and applies to all Audi models sold by FAW-Volkswagen, so as to better safeguard the rights and interests of consumers under the three packs. For more information, please refer to the three-package voucher.
Authorized Dealer Layout
In order to provide quality service to new energy model customers, FAW-Volkswagen Sales Co., Ltd. has selected representative dealers with excellent service quality from its national dealer network to engage in the sales of new energy vehicles from Audi. FAW-Volkswagen Sales Co., Ltd. has made reference to the sales situation of new energy vehicles in various cities, future market potential, the network layout of different enterprises and dealers' ability and other specific indicators, and has made a sales network plan for new energy vehicles with respect to the future production and sales plan of new energy vehicles.
On the basis of its high-quality service for traditional fuel vehicles, FAW-Volkswagen Sales Co., Ltd. has ensured that each dealer can provide high-quality, efficient and professional service for new energy vehicles by providing professional sales and after-sales training for new energy vehicles, equipping with special tools/equipment and installing basic charging facilities.
So far, Audi's new energy dealers have reached 129, covering 28 provinces, cities, autonomous regions and municipalities directly under the central government. In the future, with the launch of more new energy models, the network of new energy vehicle authorized dealers will be further expanded, and they will continue to uphold the consistent high quality service standards to provide customers with high-quality services to meet the growing demand of new energy vehicle market and customer needs.
(2) Dealer Configuration
? Infrastructure
In order to meet the charging needs of new energy vehicles during demonstrations, test drives, repairs and maintenance, as well as to provide charging services to vehicle owners, new energy authorized dealers have been equipped with charging facilities in accordance with phased standards.
? Equipment/Tools
FAW-Volkswagen Sales LLC promises that every authorized Audi dealer has been fully equipped with special tools/equipment required for the maintenance and repair of new energy vehicles, maximizing the quality of repairs and shortening the repair time. At the same time, the dealers also have specialized spare parts for electric vehicles. There are no less than two dedicated repair stations for electric vehicles, and at least two repair stations for passenger cars with lifters, and there are clear operating procedures for inspection and repair at the repair site. Specialized maintenance equipment/tools for new energy vehicles mainly include:
? (1) Specialized tools for removing and installing power batteries, engines and transmissions;
? (2) Safety monitoring equipment, cables and connectors for high-voltage electrical systems;
? (3) Sensors and equipment for diagnostics of motor electronic control systems;
? (4) Software upgrade and PIN code reset equipment for charging system;
? (5) Safety protection equipment for maintenance personnel: insulated, acid-resistant and pressure-resistant safety gloves, insulated labor protection shoes, suitable high-voltage protection tools (in accordance with VDE standards), and goggles.
? Qualification of Maintenance Personnel
In order to meet the service and maintenance needs of new energy vehicles, FAW-Volkswagen Sales Co., Ltd. has equipped each authorized dealership with certified and trained high-voltage maintenance technicians as well as service advisors. At the same time, the company has also conducted special training on new energy vehicles for service advisors to ensure that they can properly serve new energy vehicle owners.
FAW-Volkswagen Sales Limited Liability Company's high-voltage electricians have nationally recognized high-voltage operation qualifications and have obtained the "Electrician's Operation Certificate" issued by the local safety supervision department, and high-voltage electricians can obtain the corresponding qualification certificates and carry out the relevant maintenance and diagnostic operations only after attending the relevant trainings and passing the examinations of theoretical knowledge and practical operations.
(3) Repair/Maintenance/Technical Support
In terms of after-sales service, there is a special reception counter for electric vehicles at the dealership, where the service process, maintenance service fees, and special spare parts for electric vehicles are clearly marked and displayed, so as to provide customers with simple and convenient maintenance, professional and reliable repairs, and efficient technical support services. The service is provided to customers with simple and convenient maintenance, professional and reliable repair, and efficient technical support services.
? Professional and Reliable Repair
The repair of new energy models of FAW-Volkswagen Sales Co. All new energy vehicles to be repaired will be diagnosed and categorized by high-voltage electricians: vehicle repair operations that do not involve high-voltage electricity and do not pose safety risks will be carried out in accordance with the traditional energy vehicle repair process; repairs involving batteries, electric motors, or dangerous repairs will be carried out by certified high-voltage electricians of FAW-Volkswagen Sales Co.
During the repair period, the authorized dealers will provide replacement vehicles for customers who are in compliance with the quality warranty regulations and whose vehicles are out of service for reasons other than the customer's own, or whose vehicles are in compliance with the relevant maintenance notices or special policies issued by FAW-Volkswagen Sales Co.
For users in other situations, if there is a need to use the replacement car service during the maintenance period, the dealer will provide the replacement car service for a fee, which is not higher than 60% of the rental fee of the same model of the local leasing company.
? Efficient Technical Support
FAW-Volkswagen Sales Co., Ltd. has a complete set of fault resolution process system, including: vehicle fault information feedback, PCC/LPCC (Priority Customer Complaints) report release, problem analysis, measures to formulate and release of product technical information, and through the fault resolution process to promote the user's complaints. Through the fault resolution process, we continuously promote the rapid, effective and timely resolution of problems to enhance user satisfaction.
FAW-Volkswagen Sales Co., Ltd. has established a product technical information release program to inform dealers of the latest technical solutions through product technical information, guide dealers to correctly repair vehicles, quickly resolve customer complaints, and enhance customer satisfaction.
At the same time, FAW-Volkswagen Sales Co., Ltd. has prepared technical experts for new energy products and high-voltage electricity experts, which can provide fast and effective technical support to authorized dealers and.