Factors affecting employee satisfaction
Employee satisfaction is a reflection of the attitude of employees to assess the factors included in their work, according to the authority of the study shows that employee satisfaction increased by 3 percentage points, the enterprise's customer satisfaction will be increased by 5 percentage points; employee satisfaction reached 80% of the company, the average profitability growth to be 20% higher than other companies in the same industry. Company with 80% employee satisfaction, the average profitability growth is higher than other companies in the same industry by about 20%. So, what are the factors affecting employee satisfaction? The following is mainly from five aspects of the analysis:
1, the work environment.
(1) the quality of the workspace: the physical conditions of the workplace, the enterprise is located in the region of the degree of satisfaction with the environment;
(2) the work and rest system: reasonable on and off time, overtime system, etc.;
(3) the work is equipped with the degree of completeness: the work of the conditions necessary for the work, whether the equipment and other resources are equipped with a complete and sufficient;
(4) the satisfaction of the welfare benefits: pay, benefits, medical and insurance, and the satisfaction with the work of the company. Salary, welfare, medical and insurance, vacation, leave satisfaction.
2. Work group. (1) the degree of cooperation and harmony: the superior's trust, support, guidance, mutual knowledge and understanding of colleagues, as well as subordinates to comprehend the intentions, the completion of the task, and respect;
(2) the degree of openness of the information: information channels are open, the dissemination of information is accurate and efficient, and so on.
3. Work content. (1) interest relevance: the work content and personality, interest coincides with the individual
personal career development goals, whether it can maximize the use of personal ability, from their own work to obtain happiness;
(2) work intensity: the requirements and tolerance of work intensity, vary from person to person. On the one hand, whether it can meet the needs of individual work, on the one hand, whether it exceeds the individual can withstand the amount of load .
4, enterprise background. (1) the degree of understanding of the enterprise: the history of the enterprise, corporate culture, the degree of understanding and recognition of strategic policies;
(2) the sense of participation in the organization: opinions and suggestions are valued, participation in decision-making, enterprise development and personal development is unified, a sense of achievement and a sense of belonging, etc..
(3) enterprise prospects: the enterprise development prospects, full of confidence
5, personal perception. Here mainly refers to personal perceptions that are likely to cause unreasonable employee dissatisfaction. These include:
(1) idealism and perfectionism: idealized expectations of all aspects of the situation of the enterprise and the requirements of perfectionism, easy to go to the extreme, once encountered difficulties become cynical, produce unreasonable dissatisfaction;
(2) Negative mindset: problems in interpersonal relationships and frustration with the difficulties of the work are all attributed to the objective causes or others (external attribution), it is difficult to communicate, the Interpersonal relations are not harmonious, resulting in unreasonable dissatisfaction;
(3) narrow-mindedness: too much emphasis on personal interests, a conflict with personal interests, easy to produce dissatisfaction; or short-sightedness, self-righteousness.