In the hospital to do logistics work, for the medical work to do a good job of logistics support, I this year is also active to do a good job of logistics affairs, to ensure that the normal operation of the hospital, the logistics is no problem, affecting the hospital a work, for this year's logistics work, I am also going to go to a good summary of the next.
First, the work
I have this year's logistical support, and actively follow the instructions of the leadership to do a good job, whether it's medical equipment, equipment purchases, or hospitals in all aspects of maintenance, repair, and management work, I have been in accordance with the beginning of the year leaders to develop a plan, seriously completed, did not drag their feet, even if they encountered some emergency situation, I was able to do it without any problem, I was also able to do it without any problem. Even in some urgent situations, I can not panic to do a good job of logistics, not busy, or because of too many things, and missed, the hospital is also in our logistics department's efforts to work, can be very good normal operation, this year, our hospital is also the construction of a new inpatient building, in the logistics of the colleagues of the active efforts of the supervision, but also at the end of the year before the successful completion of the construction, and began to start the renovation of the matter, it is expected that as soon as possible, around the middle of next year, I will be able to do a good job. It is expected that the building will be ready for use by the middle of next year. In terms of procurement, our logistics department is also looking for quality suppliers to ensure that the materials purchased are free of any problems. The company is also able to fulfill the hospital's purchasing needs and make a good supply.
Second, learning
The new year is coming, I also want to continue to work hard to improve their ability to manage logistics, logistics of a job to continue to do a good job for the hospital services, to ensure that the hospital logistics do not have any problems, so that doctors and other colleagues can be in the hospital to do a good job. And I myself is also able to work in the work of accumulating more experience, when there is an opportunity in the future, I am also able to have a better opportunity, and fully prepared.
Hospital work summary of personal essay Part 2With the 20xx year coming bell, looking back at 20xx year I "obey the leadership, solidarity colleagues, serious study, solid work" as a guideline, always adhere to the high standards, strict requirements, and better completion of all work tasks. Over the past year, I continue to grow, mature, have happiness and touched, there have been tears and flowers, summarize the past is in order to better put my future. Therefore, we now summarize the work of the year as follows:
First, a year of work review and experience
A year of conscientious implementation of the party's line, guidelines, policies, to ensure that the office work and the work of the branch and the head office of the party committee to maintain a high degree of consistency in the work of the branch of the financial management, payroll management, OA system management, Personnel management, all kinds of seal management, office supplies management, as well as a variety of creation and other related work, play a pivotal role in the various departments and offices, looking back at the past year, I am y aware of, the office is a comprehensive department for the whole bank services, play the role of bearing the top and bottom, coordinating the relationship between the role of the exercise of a person's post in such a way to strengthen the construction of ideological and ethical construction, to improve the professional cultivation, to establish a correct outlook on life and values, and to strengthen the development of their own sense of dedication to their work. I love the work and dedication to cultivate awareness, further enhance the sense of responsibility and dedication to work, love the work in the spirit of mastery, to do "do a line, love a line, specialize in a line", wholeheartedly into the work, with careful, considerate service, with the passion to innovate and dare to be the first, with a practical and efficient style of work, with the rigorous and meticulous spirit of work! The spirit of dedication to the two words engraved in my heart, I y know that in the office of the director of such an exercise in the post, only to continue to strengthen and learn new business knowledge, do their jobs, improve efficiency, in order to play the role of the Office of the bridge, the role of coordination, management. To this end over the past year I seriously study the relevant theoretical knowledge, use of spare time to familiarize themselves with new business skills, improve management capabilities, which has won the leadership of the branch and comrades widely praised.
In the past year, in the care and help of the leadership of the branch, I always maintain a good working condition, to a qualified bank employee standards strictly require themselves. Based on their own work, study business skills, so that they can be ordinary post silent dedication, to promote the orderly development of the office work.
In the past year, as the director of the office, I worked mainly to grasp the branch office and important meetings, to ensure that the implementation of the branch's decision-making, coordination of the work of various departments of the branch, the synthesis of the information of the whole bank, to strengthen the information feedback, improve the quality and efficiency of the work in the whole bank, information, business publicity work, the branch of the clerical services, send and receive documents and do a good job of supervising the implementation of the work of the confidentiality of the work of the branch, the branch of the personnel file It is said that "to do every simple thing well is not simple, to do every ordinary thing well is not ordinary." I firmly 'start from small, strict requirements for themselves, in each specific job are paying attention to strict requirements for themselves, positive efforts, enterprising. Starting from the instructions of the leadership, down-to-earth and do a good job.
Second, there are shortcomings in the work and next year's work ideas and intentions:
Honorable leadership colleagues, as an office director I do not have a prominent position, not to mention the tidal wave of applause. Accompanied by our hard work and sweat and mountainous responsibility. A hard work, a harvest, my work has been widely praised by the leadership and the center of comrades, but I y know that honor belongs to the past, the future I still need to work hard, the results do not look for a run, the problem does not look for shall not be, the current work and the expectations of colleagues and leaders of the requirements of the distance there is still a certain amount of shortcomings, there are still many shortcomings, in the next year's work, we will promote the achievements, make up for the shortcomings, and actively put in a positive position, the work of the next year, we will promote the achievements, make up for the shortcomings, and actively put in a positive position. Combined with some of their own experience and lessons learned, to "walk on thin ice" attitude of caution, to "meticulous" attitude of rigor, prudent to engage in the profession, and strive to do the following next year's work:
1, to strengthen the study, and often ready for the Always forget to give yourself "charge", strengthen the learning of various knowledge, and strive to improve their overall quality and practical working ability. Insist on the application of theories learned to the actual work, to better promote the work. Actively participate in training and learning, the use of spare time for self-study, learning from the leadership, learning from the masses, to the experienced old comrades to learn
2, hard work, quietly willing to be a "screw". Closely around the development of the overall situation, always keep in mind the mission, hard work, no regrets to do a good job, under the leadership of the care and support, and colleagues to work together positively, for the company to contribute silently.
In short, looking back at the year 20xx, "dribs and drabs, make extraordinary", in the future work, whether the work is boring or colorful, I have to continue to accumulate experience, with the office of all the staff together *** with the efforts, hard work, hard work, study, and strive to improve their own qualities and all kinds of work. Skills, and actively play the role of the Office of the top and bottom.
The hospital work summary of the individual model Part 3
The end of the year, in fact, we do doctors is really quite busy, but busy, busy, the end of the year summary of the work or to do, which is related to our work record of the year, but also related to the work of the next year to carry out our work, in order to have a brand new start, it is necessary to have a good ending.
First, the hands of benevolent
Needless to say, as a doctor as my ideal of life, the pursuit of the doctor is that the "hands of benevolent" of the four words. In 20xx, I **** did a surgery, saved the lives of xx patients, healed xx patients, cured xx patients, improved the patient's condition ...... These big data are documented, I will not list, I would like to say this year, I am working on the performance. This year is my fifth year as a doctor, has been wards familiar with me, but still encounter new problems, these problems are not that my medical skills, but the individual differences in the case of the problem, of course, this is actually a good thing in the encounter with these different individuals, for us doctors to cure similar diseases on a lot of reference, but also basically we need to face and overcome the problem of the long term, this is not only the This is not only a challenge to my quest for "excellent care", but also an opportunity for me to continue to grow and sharpen my skills. This year has been as good as I can make it, but there is still time ahead, and maybe that's what being a doctor is all about. I still have to keep a clear head at all times, in the work of summarizing these individual differences, the right medicine, and strive not to have any drug allergies and other problems.
Second, the doctor-patient relationship
In addition to the above mentioned problems, indeed, the problem of doctor-patient relationship also seriously affects our work. This problem, I think, is no longer simply a problem between doctors and patients' families, it is a problem for the entire health care system. I am responsible for the deterioration of my condition this year because I was not trusted by my patients and their families. I am also responsible for my patients and their families, and even more so, I am responsible for the whole environment. I think if this doctor-patient relationship of trust cracks, can not be effectively improved, the doctor-patient relationship will continue to deteriorate, which not only affects the patient's treatment, but also affects the development of medical careers, there is no practice there is no progress, there is no progress to talk about and the development of it? As a hospital doctor, I am willing to actively take responsibility, through their own efforts to improve the relationship between these two parties, and strive to achieve in 20xx year 20xx year failed to realize the improvement!
Basically, this is my 20xx year this year's work summary, not summarized some big and empty data, but for the specific work of the summary of the two important points, I believe that these two points of the summary can also guide me to better carry out the work of the year 20xx, for me to become a wonderful doctor to do an effective guarantee!
Hospital work summary of the individual model Part 4In the xxxxx hospital leadership support, in the help of colleagues, I strive to improve the party spirit, strengthen the sense of purpose and service concept, based on their own positions, care for the overall situation, the heavy conduct, grasp the work, talk about learning, strictly abide by the bottom line of the financial and economic discipline, enthusiastic service to the majority of the staff, the full completion of the xx-xx years of the task, the end of the year work of the hospital cashier Summary.
First, the ideological aspect:
Seriously study and implement the scientific concept of development and the spirit of the provincial party committee of the eighth and tenth party congress, and actively participate in the "party spirit, tree good style, and promote the scientific development of the" theme of educational activities. Participate in the democratic life meeting, write thought reports and other forms, against their own problems, deep analysis of the root causes of thought, and actively investigate the problems, and seriously carry out criticism and self-criticism. Through the study, to achieve the "improve the quality, change the image, promote the work" purpose.
Second, work:
Seriously fulfill the duties of the cashier position, conscientious, dedicated, united comrades, strict discipline, down-to-earth work, by the leadership and colleagues.
(a) actively carry out daily financial management. As a financial front of a "new recruit", I have always been a "student" mentality of strict requirements for themselves, learning with an open mind, not ashamed to ask. Work patiently and carefully, service enthusiasm and initiative, meticulous receipt and payment, organized table, bookkeeping, work hard, overcome the child's age, learning pressure, heavy workload and other difficulties, the successful completion of the beginning of the year budget, the end of the year accounts, rent collection, declaration of funds to protect the expenditure of routine financial work. As a result of the meticulous work, the year did not occur cash receipt and payment errors.
(2) strictly abide by the financial discipline and settlement management regulations. At the beginning of the year, I conscientiously study the financial laws and regulations, and participate in the improvement of the hospital's financial regulations and internal control system construction. Starting from the strengthening of the basic work of accounting, strict procedures for receipt and payment, refinement of the reporting process, review of the authenticity of the bills, to prevent tax risks, adhere to the "day clear and month end", the end of the year, "the hospital cashier year-end summary of the work". "Look after the money bag, keep a good account book, tighten the receipt and payment off". Strict implementation of the funds budget management system, do not squeeze, do not divert, to ensure that earmarks. At the end of the month, to carry out self-check "look back" activities, leaving no problem "dead ends". The year did not occur "sitting cash", large cash settlement, private "small treasury" and other violations of financial discipline.
(C) to strengthen communication with the financial, social security, banking and other departments. This unit belongs to the financial full budget management department. The financial funds can be timely, full disbursement, the normal operation of the hospital has a significant relationship, the social integration fees can be paid on time, and the staff's immediate interests are closely related. I do not tire of hard work, not tired, sleep from morning to night, rain or shine, often in the provincial Department of Finance, the provincial health insurance center, the provincial housing fund management center, the bank account between the running around, apply for funds, report information, check the funds, fine-tuning, to ensure that the payment, and the successful completion of the work of the whole year.
(D) to do a good job in other matters. In addition to the department is responsible for financial work, but also in charge of the unit's asset management, personnel management, industrial and commercial annual review, medical insurance, provident fund accounting, annual inspection, collection of utilities and other specific and cumbersome business. I actively assist the accountant in charge of the work, overtime, no conditions, regardless of pay, the courage to bear the burden, the work as a stage of life training, and strive to exercise their own business into a hard, skilled, dedicated and diligent composite talent.
Three, learning:
Over the past year, I strive to learn new theories, new knowledge, new thinking, seriously think about the new situation, new problems, new situations, and actively practicing the new emancipation, new leaps and bounds, the new rise, the theoretical level and practical ability to make great progress.
(a) Efforts to learn political theory. Seriously read the "scientific outlook on development readings", "the basics of socialist market economy" and other classic theories, socialist theoretical system with Chinese characteristics, the skills of the organization, the contemporary economy and the world situation, the national situation, the provincial situation and other knowledge has a more comprehensive understanding.
(ii) constantly enrich the legal knowledge. Systematic study of the "Accounting Law", "Accounting Standards", "Provisional Regulations on Cash Management" and other financial laws and regulations, to enhance their legal awareness, and really achieve the use of the law in accordance with the law administration, communication, rationalization of the work, the maintenance of justice, to achieve harmony, the purpose of seeking development.
(C) continue to improve business. In the second half of the year, participated in the financial knowledge training courses, passed the qualification examination for accountants, and successfully obtained the qualification for the post. In addition, through the study of computer technology and the development of reading habits, the level of computer operation and the ability to express the written word has also made great progress.
Inadequacies:
The ability to deal with complex issues needs to be further improved.
Hospital work summary of individual model Part 5
XX hospital customer service personal work summary from XX engaged in customer service management so far, more than 4 years, experienced many challenges and setbacks, still no success, neither to achieve their own ideals, but also did not achieve the satisfaction of the leadership, the reason for where? I have been thinking. Although the customer service work is a job with no future, but also a poor treatment, low status, not valued or even respected by people's work, but I think since I have invested 4 years of time and energy for her, I want to do a good job of her, and dedicate their own experience to the later, so that we can take the road less traveled, and as soon as possible to realize the beautiful realm of their own ideals.
Initially, I set up a customer service center, hoping to build an excellent customer service team with their own advanced service concepts, so that it becomes a benchmark for quality service in the hospital, and open the hospital to truly customer-centric service precedent. At the beginning, I really did, although my team in the overall image and professional quality is not satisfactory, but the enthusiasm of the service is particularly high, regardless of their own work within or outside the division, as long as it is beneficial to the patient, it is positive to do; regardless of criticism or praise, as long as it is conducive to the service, it is courageous to mention the ...... But after a period of time, I found that this enthusiasm in the hospital's customer service center, the hospital's customer service center. After a period of time, I found that this enthusiasm is slowly disappearing, I asked why, then someone said: my service to do even better useful? I'm not sure if you're going to be able to do that, but I'm sure you're going to be able to do it, and I'm sure you're going to be able to do it.
At this point, I found that: if you want to rely on the power of a few people to reverse the overall concept of a large environment, it is simply hitting a stone with an egg, not to mention their own imperfections, even if you do a good job I'm afraid that there is no use, and in the long run, it will only be slowly assimilated; the greater the difference between you and everyone else, the more resistance, exclusion, and assimilation, the faster the rate of the degree of the more intense.
Later, I began to adjust the work of the idea, no longer too much attention to the patient's comments processing, want to put the main focus on improving the level of service. We organize everyone to learn the American service concept, Haier service practices, develop their own service processes and regulations, and lead us to visit private hospitals, many efforts, even I am losing confidence, in my opinion very simple things, my customer service staff is always difficult to meet the standards, and of course, it is difficult to make the leadership satisfied.
I also found: not everyone is suitable for customer service, especially in the special period of the transformation of the enterprise hospital, some people simply take customer service as a pension department, this is the subordinates and I have the first concept of conflict, this conflict is still difficult to resolve in the like of such a problem personnel come in easily, out of the difficult, and triggered by the aftermath of the backwardness is that we began to learn from the laggards.
Next, is the most difficult stage of my work: helpless, I implemented a performance appraisal in the section, the appraisal process, although I paid full attention to the principle of fairness, transparency and measurability, but in the eyes of people who do not have the concept of work, the performance appraisal itself is against her, so even though I think the methodology is very scientific, the operation is very fair, and also appeared in some of the results of my expectations, such as no longer late, early, unprincipled and unprotected, but also in the eyes of the people. For example, no longer late to leave early, unprincipled leave, but I expected the service on the stage, but did not appear, but the subordinates have a number of emotional antagonism of the beginning.
At this point I found: If you want to detach from the corporate environment, to create a utopia like a small society, I'm afraid it's just a pipe dream, the level of enhancement of the section can be slightly higher than the overall, but don't want to think too much; and the assessment at the same time to pay close attention to the way to approach.
Then I came across one of the most difficult things: the bonus coefficient of our department was collectively adjusted downward, which affected not only the income, but also the emotion, work perception, work motivation and initiative of the department staff. The first time I did in-depth ideological work, through the crisis, and in the work of a small achievement, the dean of the affirmation; but soon in the second performance appraisal process, downward adjustments again, this time the ideological work is very difficult, and because of my inability to resolve the decision of the hospital, so that some of the spearheads to turn to me.
At this time I found: the change in income is the most sensitive thing, in the face of the fact that not due to operational problems and reduce income, want to make everyone face up to the shortcomings of their work, first of all, we have to lay out the facts, followed by reasoning, and then also to listen to everyone's views, create channels and places to vent their feelings, and finally to guide you to find ways to improve the value of their own work.
Learning from the pain, as the head of the department, I have to rationalize their own emotions, but also care about everyone's emotions, the situation has changed, and then more aggrieved, helpless, angry, unwilling in fact there is no meaning, to be subordinates to calm their emotions, I understand one by one, their new hopes, and strive to meet their work and life requirements, coupled with the recent introduction of a number of hospital management system, compared with my previous assessment, I have no idea what to do, but I am not sure if I can do it.
These are the most important things that you can do for your business, and they are the most important things that you can do for your company, and they are the most important things that you can do for your company.
4 years of experience and frustration so that I gradually understand a lot, both to see their own advantages, but also have to admit that they are in the management of ideas, work methods on the tender.
20xx is the first year of the hospital's autonomy, but also out of the dilemma, improve the quality, accelerate the development of the crucial year. Over the past year, around the hospital leadership put forward the "implementation of the year" of the overall goal, the service center to unify thinking, concerted efforts to "star service" as the standard, to implement, improve, develop and innovate as the main line, to complete the following work.
First, the implementation of services
In accordance with the hospital "implementation of the year" of the overall deployment and management of the year and the requirements of the provisions of the system documents, the service center to first grasp the implementation of the daily work of the implementation of the service. 1 ~ 10 months to assist the patient for hospitalization procedures for 2,840 people, accompanied by the admission of 1,236 people; outpatient clinic accompanied by the entire 884 people; *** built out of the hospital, the hospital is the only place where the patient is not only the first time, but also the first time to the hospital. person times; *** build discharge return visit medical records 2886, remove the phone number error and other factors, return visit patients 3127 people, 2686 people satisfied, basic satisfaction 17 people, dissatisfied with 12 people, satisfaction rate of %, return rate of 84%, feedback timely rate of 100%. Accepted consultation records 181, of which 23 complaints and opinions, 28 praise opinions, seeking medical treatment 130; for the sunset red preferential card 260, medical preferential card 264.
Secondly, the implementation of the service clinical work. According to the return visit and consulting acceptance, the clinical departments on behalf of the discharged patients to solve the health consultation, contact inspection, medical and other aspects of the problem of 88, to help hospitalized patients to coordinate the solution to the canteen, medication and other aspects of the problem of 34, put forward the hospital service to improve the recommendations of 46, acceptance of the coordination of the services of the complaint more than 20, to strengthen the contact between the doctor and the patient, to promote the communication of the doctor and the patient and to reduce the doctor and the patient contradictions. From the beginning of XX to open the medical through train **** 75 times, transporting patients 297 times, greatly facilitating the patient's access to medical care. Third, grasp the implementation of publicity activities with the implementation.
This year, in order to improve the health care awareness of the whole population, the higher health departments and hospitals have organized a large number of promotional activities such as Chinese medicine, Chinese vascular health line into Shijiazhuang. In the course of the activities, the service center and the relevant departments together actively participate in, coordinate and cooperate to ensure the smooth implementation of the activities. Among them, in the China vascular health line into Shijiazhuang clinic activities, we for the masses volunteer to measure blood pressure 100 times, completed 98 people neck vascular ultrasound appointments, coordination of the examination; in the Science and Technology Week, Chinese medicine China line activities and vascular health knowledge contest, *** distribution of more than 1,000 copies of promotional materials; in the production safety inspection team visited our hospital, served as a guide, explaining the work; in the free labor model physical examination activities, *** distribution of promotional materials, *** distribution of more than 1,000 copies of promotional materials; in the production safety inspection team visited our hospital, served as a guide, explaining Work; in the free model worker physical examination activities, *** issued model worker physical examination manual 160, accompanied by model worker outpatient medical treatment 26 times; in the love and dedication to promote the development of the activities, verify the activities of the participants 688 people.
Two, perfect service
Based on the principle of "no small matter in serving patients", we believe that a truly outstanding service is "to do every simple thing well is not simple; to do every ordinary thing well is not ordinary". In order to continuously strengthen this concept, we start from the following links to grasp the service.
1, deepen service training. Combined with the hospital and the health system is carrying out the "big training, big competition, big practice" activities, we according to their own work, in the training focus on the mastery of theoretical knowledge and the practice of verbal expression, in order to let the young doctor guide as soon as possible to assume the role of improving the quality of familiar with the hospital's historical and cultural background and medical characteristics, medical experts, to overcome the face of the living people timid shyness, not dare to speak and other psychological barriers, we Regularly organize medical guide contest, through the activities carried out, improve the young people care about the hospital, hospital understanding, hospital initiative and enthusiasm, exercise their courage and reaction speed; in order to timely understanding of the study of advanced service concepts and practices at home and abroad, we purchased the service books, adhere to the weekly study, broaden the horizons of the people to improve the sense of service, so that we gradually recognize and accept the concept that hospitals not only to create profits, but also to improve the quality of service. Idea: the hospital not only to create profits, but also to create customers, meticulous service can impress the customer's heart.
2, refined service management. Reference to the advanced experience of other domestic hospital service management, combined with our hospital ISO9000 standard learning, in a serious grasp of the theoretical knowledge of the system management on the basis of perfecting the guide, consulting, return visits, patient opinion processing and feedback, patient satisfaction surveys and other service workflow and service templates; the establishment of the actual work of the hospital guide, consultants, return visits to the post behavioral standards and service norms; The introduction of Haier's "daily clear day" management strategy, adhere to the daily shift meeting to report the workload, report the details of the service, on the spot by the review of the service
problem, so that everyone can learn the lessons of the service work and experience in a timely manner, to improve the service capacity.
3, focus on service details. As the saying goes: details determine success or failure, especially in the service work, such as return visits to the discharged patient's go to the phone time, speaking tone and speed of speech mastery, walking with the clinic, wheelchair clinic mastery of the way, the discharged patient's call for a car service, etc., all of these small details of the details of the service staff to pay attention to and discuss, and strive to do perfect.
Three, service development
Through the two years of service practice, so that we y realize that the service work is not simply a beautiful woman to each other, a smile to welcome, which implies a hospital's cultural and historical heritage, determines the future development of the hospital. Therefore, we improve the basic quality of service personnel on the basis of the service to the direction of marketing and management closer. On the one hand, we are committed to improving the hospital's customer relationship management, consolidate the existing customers, take the way of post-hospital tracking visits to patients, followers through the phone, conveying the hospital's concern for the patient and greetings, patience and patient communication, careful observation of the patient's difficulties and ideas, and enthusiastic guidance to the patient's health care and rehabilitation, but also to take the initiative to help some of the people who come to the hospital again to contact the experts, the guide to guide the doctor; but also just carried out a medical examination of the customer's disease detection, post-test screening of positive people. In less than a month, from 939 physical examination results, 544 people were screened positive, 180 people were tracked and educated about health, and 13 people were received in the hospital. On the other hand, we are committed to improving the management of two-way referral clients, reformulating and improving the two-way referral service process, and so far*** we have received 35 cases of two-way referrals and 42 cases of beneficiary patients. The next step is to prepare to carry out the "central hospital - two-way referral partner hospitals" *** build health records attempts by the service center is responsible for contacting and guiding the community hospitals to carry out the follow-up work of the discharged patients.
Four, service innovation
For the patient service never ends, we need to work in the work of continuous exploration and innovation. On the basis of practice, we have tried and carried out the following work: First, the establishment of the service work analysis and reporting system. According to the monthly follow-up of discharged patients, we organize, count, summarize and analyze the patients' satisfaction level, opinions and suggestions on hospital management and service, and then inform them at the shift meeting. The implementation of the system and the implementation of the hospital leadership and functional departments to provide the original voice of patients, reflecting the real state of hospital services, on our timely detection of service problems, to take corrective measures to improve the quality of service provides a basis.
Second, the "five one" activities. Long-term front desk services lead to burnout, once the service center has become the most difficult to solve the problem, for which we ask for advice, bitter no good idea, and then try to carry out the "five one" activities, the results are better. The main content of the activity is to do a good thing, in-depth communication with a patient, learn a knowledge point, find a problem, a proposal for the problem. In the weekly study meeting, the organization discusses with each other, *** with the exchange, through the enthusiasm to affirm the merits of the work to stimulate enthusiasm for work, by helping everyone to find their own
out of the work of the problems and gaps, and then according to the personal characteristics of the omission to make up for the shortcomings, to improve their own professional theory and communication skills to improve the work of the sense of accomplishment.
In the service center of the concerted efforts of all personnel, this year, although we have done some work should be done, but also achieved certain results, but the existence of problems can not be ignored. First, in the service process, but also prominent in the innovative ideas are not open enough, not enough new ideas, not enough ideas, not enough ways; Second, the service process needs to further strengthen the communication with the clinical departments; Third, the content of the discharged patient return visit file is more and more rich and perfect, but did not achieve with the clinical departments of the resources ****share, **** with a better quality of service to win the patient's satisfaction and recognition.