The following is a model of hospital emergency department work plan in 2020 for your reference.
Model essay on emergency department work plan, guiding ideology
Under the correct leadership of the superior, guided by the xx spirit of the Party, with the goal of doing a good job in the new rural cooperative medical system and medical insurance for urban residents, and with the aim of maintaining health, caring for life and serving the people wholeheartedly, we have taken solid steps to build our department into a department with public trust, hospital reassurance, noble medical ethics and superb medical skills.
Second, the main measures
1. Medical quality
On the basis of consolidating the achievements of emergency management activities in the previous two years, combined with the review and rectification work of grade hospitals, we will focus on? Quality, safety, service and price? Pay close attention to connotation construction. It is necessary to further strengthen the construction of first aid professional team, learn the knowledge of first aid medicine, understand the importance of first aid in the current society, and steadily enter the first aid team. Improve emergency, admission and operation? Green channel? Make emergency services timely, safe, convenient and effective. Improve the 24-hour emergency service catalogue, emergency work flow and management documents, and standardize all kinds of support system services. Coordinate the cooperation of clinical departments in emergency work. There are procedures for classified management of a large number of patients. On the basis of emergency observation, patients can be safely admitted to hospital after being diagnosed clearly and their condition is stable within 24 hours. Strengthen the first-aid guidance of superior doctors, strengthen the third-level consultation, and strengthen cooperation with other specialties, so that the success rate of emergency rescue of critically ill patients can be improved to over 98%.
2. Quality management
Pay close attention? Three basics and three strictness? Strengthen medical history inquiry and standardized physical examination, standardized writing of large medical records, rational use of antibiotics and other special training. Conscientiously implement the responsibility system for the first diagnosis, the shift system, the rescue system for critically ill patients, and the responsibilities of all kinds of personnel at all levels, and give priority to the diagnosis and treatment procedures according to the condition. Strengthen the evaluation of surgical medical records, focus on the contents related to medical quality and patient safety, improve the quality control system of regular inspection, evaluation, feedback and summary, adhere to weekly inspection and monthly inspection, focus on monitoring link management, difficult medical records discussion, and third-level doctors' rounds to deal with the changes in the condition, so as to promote the continuous improvement and improvement of basic quality.
3. Equipment management
It is necessary to strengthen the regular maintenance, monitoring and special management of emergency equipment, and troubleshoot in time when problems are found, so that the intact rate of rescue equipment can reach 100%. Strengthen standardized use training, so that medical staff can master and use it correctly, ensure safe operation and meet the first-aid needs of patients. Strict nosocomial infection. Strengthen the training of cardiopulmonary resuscitation skills, so that cardiopulmonary resuscitation skills can reach an advanced level.
4. Service attitude
We should pay attention to quality service. Adhere to the patient-centered and in-depth creation? Quality service demonstration post? Activities, standardize service behavior, innovate service content, pay attention to service skills, implement the system of doctor-patient communication and informed notification, properly handle all kinds of disputes in time, analyze and summarize regularly, strengthen safety measures, and prevent medical accidents. Extend the service scope, ensure the service quality, comprehensively improve the medical service level, improve the patient satisfaction rate, and build a harmonious doctor-patient relationship.
5. Training plan
It is necessary to formulate training and assessment plans for all kinds of personnel at all levels, increase on-the-job training, and carry out continuing education projects of Chinese medicine in a planned way. Strengthen the assessment of the training effect of doctors at all levels. Take various forms to train all employees in professional quality, professional quality and management quality in a hierarchical and focused manner, and strengthen their sense of professional responsibility. With the support of xx hospital department, I hope to send doctors and nurses to a higher level hospital to study cardiovascular medicine, neurology, icu or ccu and other related majors, so as to better carry out business. At the same time, establish a number of advanced models of medical ethics and promote the all-round development of talents.
6. Construction of TCM characteristics
To implement? Chinese medicine is the body, and western medicine is the use? Policy, highlight the advantages and objectives, and strengthen the construction of Chinese medicine characteristics. Formulate the training plan of TCM theory and technology for TCM practitioners and personnel of integrated traditional Chinese and western medicine, and increase the training and continuing education of basic knowledge of TCM. According to the requirements of the construction of emergency department in the Second Hospital of Traditional Chinese Medicine, it is necessary to have the diagnosis and treatment norms of common diseases and characteristic diseases and the operating rules of characteristic technologies, so that the normative documents of undergraduates are equivalent to three kinds. Improve the utilization rate of traditional Chinese medicine in emergency treatment, emergency medical professionals master the knowledge and skills of Chinese and western medicine, improve the utilization rate of traditional Chinese medicine in critical cases, and make the participation rate of traditional Chinese medicine reach more than 30%.
7. Promote the reform of medical insurance.
We should do a good job in the steady progress of medical insurance reform and make all aspects of the new rural cooperative medical system more detailed. At the same time, carry out targeted publicity for special groups, improve service quality and level, and strive to create a win-win situation for the benefit of the people and the development of medical care.
8. Key research topics
This year, we should focus on the study of multiple organ dysfunction syndrome, resuscitation and cardiovascular emergency, infection and rational use of antibiotics, noninvasive and invasive positive pressure ventilation, severe trauma and shock, acute respiratory distress syndrome, disseminated intravascular coagulation and other topics, so as to raise the emergency level of the emergency department in our hospital to a higher level.
9. Pre-hospital first aid
Increase pre-hospital first aid facilities, strengthen pre-hospital first aid knowledge and skills training, and improve the level of pre-hospital first aid. Such as on-board ECG monitoring defibrillators, ventilators, etc.
Xx will be a new starting point for our department. The task before us is very arduous, and at the same time, we are also facing many difficulties, such as uneven first-aid equipment and the skills of medical staff need to be strengthened. But we firmly believe that as long as all our employees can unite as one and work together, with the strong support of the higher authorities, we will be able to overcome all difficulties, strive for victory and better promote the win-win situation of both sides.
Emergency Department Work Plan Fan is in the hospital? Create dimethyl? In the main theme, the New Year comes as scheduled. This year, we will fully implement Scientific Outlook on Development, unite people's hearts, recognize new ideas and concepts, take new measures, enhance the vitality and vitality of emergency work, strengthen emergency management and improve the quality of medical services. What measures will we take this year? People-oriented and patient-centered? Service theme, the emergency department nursing plan is drawn up as follows:
First, strengthen the team of nurses? Miki? Training and professional skills training
1. Be familiar with the judgment of common diseases, rescue procedures and nursing points, and carry out regular assessment;
2. Familiar with rescue techniques such as cardiopulmonary resuscitation, defibrillation, gastric lavage and ECG monitoring;
3, skilled wound treatment and bandage hemostasis technology and psychological care of the wounded.
Second, strengthen the study of humanistic knowledge and improve the collective quality of nurses.
Participate in the study of nursing culture such as etiquette and communication organized by hospitals and nursing departments, strengthen nurses' understanding of modern nursing culture and improve their own quality.
Third, update professional theoretical knowledge and improve the level of specialty.
The department applied to the hospital in a planned way to send some nurses out for short-term study and further study to improve the nursing level.
Fourthly, strengthen the safety management in nursing work.
1, strengthen the management of nursing safety monitoring, the head nurse of the department conducts the investigation of nursing safety hidden dangers every month, completes the attribution analysis of nursing errors and defects and nursing complaints, and puts forward improvement measures together with the nursing staff of the department;
2. strictly enforce it? Three checks, eight pairs? System, put an end to mistakes and accidents;
3. Conduct routine inspection on the performance of first-aid materials and instruments in the department every week, timely find problems and maintain them in time, and keep the intact rate of rescue equipment at 100%.
Five, pre-hospital emergency work and rescue room management
Strengthen the pre-hospital first aid knowledge and skills training, general practitioners all master the use and maintenance of various instruments, and the rescue drugs are handled by special personnel, regularly checked, placed at fixed points, and replenished in time after use.
Sixth, service attitude.
Promote quality service, standardize service behavior, pay attention to service skills, implement the system of doctor-patient communication and informed notification, properly handle all kinds of disputes in time, extend service scope, ensure service quality, and comprehensively improve medical service level. Three good and one implementation? Building a harmonious relationship between doctors and patients.
In the new year, in order to meet the needs of the healthy development of medical care, conscientiously implement the planning objectives of the nursing department, fully mobilize the enthusiasm and creativity of the departments, conscientiously implement the patient-centered work, strengthen scientific management, train nursing staff, provide quality nursing services, and improve patients' satisfaction with nursing work, this year's nursing work plan has been formulated.
First, the overall requirements: take the patient's requirements as the starting point and the patient's satisfaction as the foothold, and comprehensively implement the patient-centered nursing work.
Second, the specific objectives
1, patients' satisfaction with nursing work and service attitude? 90%。
2. Nursing staff? Miki? The qualified rate of theoretical examination (80 points) 100%.
3. The qualified rate of nursing technology operation (90 points) 100%.
4, basic nursing qualified rate (85 points)? 90%。
5. The qualified rate of intensive care and primary care (the qualified standard is 90 points)? 90%。
6. The passing rate of nursing document writing (90 points)? 95%。
7. The intact rate of first-aid articles 100%.
8. The qualified rate of disinfection and sterilization of medical devices is 100%.
9. One person, one needle, one tube, one use and one disinfection pass rate 100%.
10, and the number of nursing accidents per year is 0.
1 1, health education coverage? 95%。
12, annual target compliance rate? 95%。
Three, in order to ensure the realization of goals and requirements, should do the following work:
1, update the concept of nursing service
(1) Seriously implement the medical ethics norms of medical staff and the professional ethics norms of nursing staff, and push? Nurse civilized language? And make every nurse aware of the importance of using standardized words in the operation process and implement them conscientiously.
(2) Newly graduated nurses, contract nurses, senior nurses and practical nurses should receive pre-job training and education to enhance the moral concept of all nursing staff and improve the overall quality of the nursing team.
(3) standardize service terms, embody people-oriented and advocate? Eight tone service? Everyone is required to have a greeting when the patient is admitted to the hospital, a cordial address when seeing a doctor, an explanation before the operation, a comforting voice during the operation, an apology when the operation is wrong, a sincere thank-you voice when the patient is unwell, and a congratulatory voice when relatives arrive or appear, so as to gradually conform to the nursing reform, change the service concept and establish a patient-centered service consciousness.
(4) Hold a symposium on patients' holidays every month to solicit patients' opinions, improve work and improve patients' satisfaction.
(5) Health education, put in place, can be accepted by patients at different levels, and play the role of disease care and prevention guidance.
2, around the goal of nursing management, conscientiously implement the "Guangxi Zhuang Autonomous Region medical institutions nursing quality management standards", improve the level of nursing management.
(1) Organize nursing staff to learn disease nursing routine, core system, technical operating procedures and emergency plans for various emergencies every month, so as to familiarize everyone with quality standards; Improve the quality awareness of nursing staff, standardize quality activities and establish an effective quality system, so that everyone has a clear responsibility in everything. In every nursing work, process control, prevention, continuous improvement and work spirit are emphasized. Schedule of study plan:
(2) The department establishes a first-level quality control network, which consists of the head nurse, the nursing quality control team leader and team members.
Check once a week, if there is any problem, make rectification, give feedback at the nursing meeting in time, review the rectification situation regularly, record it carefully, and gradually achieve the goal of continuous quality improvement.
3. Improve the technical level of nursing business.
(1) Establish nursing staff? Miki? Strengthen the training plan for nursing staff? Miki? Train and cultivate strict requirements, strict organization and strict attitude? Three strict? Style; Three basics and three strictness training time accumulation > (greater than) 15 hours, Sanki? Theoretical examination pass rate 100%. (The qualification standard is 90 points)
(2) The department organizes nursing staff to learn business 1 time every month, requires nurses to give lectures twice, assesses professional theories and skills 1 time every month, organizes random questions and records the results.
(3) to carry out emergency rescue ability training, requiring all nursing staff to master cardiopulmonary resuscitation.
4. Strengthen safety management to prevent safety accidents.
(1) Organize nursing staff to learn clinical nursing emergency plan and nursing safety management work plan.
(2) Improve the safety awareness of nursing staff and prevent safety accidents.
5. Encourage nursing staff to study in their spare time and participate in self-taught college and undergraduate courses.
6. Strengthen the construction of nursing team, standardize nurses' practice behavior, establish and improve nursing human resources management, and allocate nursing human resources in emergency situations.
7. Standardize teaching and improve teaching level.
Strengthen the management of nursing staff's further study and practice, and be taught by senior and experienced nurses; After the internship, students will be assessed in theory and operation.
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