Our hospital according to the Ministry of Health, provincial and municipal health bureau "on the implementation of" three good and one satisfied "activities of the implementation of the views of", combined with the actuality of the current work of our hospital, research and development of "three good and one satisfied" activities implementation program. The organization held a hospital staff "three good and one satisfied" activities mobilization meeting. Now the activities of the specific situation reported as follows:
(a), to strengthen the medical ethics education, vigorously promote noble medical ethics, serious industry discipline, and strive to do "good medical ethics"
medical ethics first, good medical ethics is the premise of a harmonious relationship. We focus on theoretical inculcation and cultivate a good sense of medical ethics. The medical staff's medical ethics is not spontaneously formed, but in a certain social environment and material living conditions, through external education and inculcation and personal subjective cultivation in life practice and formed, it is a long-term, arduous process. Our hospital combined with the actual, using a variety of forms to strengthen the study and education, the cultivation of noble professional ethics and improve the level of business in the same position, to win the trust of patients and the community, so that the construction of medical ethics and medical style continue to improve.
Combined with the actual work, the hospital adhere to the clean practice of medicine, make full use of the public report and other effective clues means to focus on the department of medical personnel, accepting or disguised ask for red packets, kickbacks, etc. damage to the interests of the public, damage to the image of the hospital's bad behavior to carry out serious investigations, give full play to the role of the punishment of the warning and deterrent effect, and to promote the standardization of our services and the formation of a good industry culture. Vigorously implement the "reasonable use of medication, reasonable inspection, reasonable treatment, reasonable fees" work norms, strengthen training and education, change the concept of medical services in our hospitals, the establishment of medical ethics, quality of service, social assessment of the main content of the performance appraisal system, so as to achieve less money, good look at the disease, so that the masses really feel the benefits of the new health care reform.
Standardize the work of doctor-patient communication. The company has been working hard to improve the ability of medical staff to communicate with doctors and patients. Our hospital in the emergency department and outpatient building on the first floor of the prominent position set up a suggestion box, in order to solve the difficulties of patients in a timely manner.
In addition, the hospital insists on the principle of seeking truth from facts, objectivity and fairness in the assessment of medical ethics and medical style of all employees, and combined with the employment of positions, evaluation of excellence, performance pay, etc., and resolutely do not engage in formalism.
(2), improve the service attitude, optimize the service process, and constantly improve the level of service, and strive to "good service"
"Good service" is the purpose of the work of health care and the style of reflection.
"Good service" is the embodiment of the purpose and style of medical and health work. Medical services should adhere to the people-oriented, firmly establish the "patient first
First, quality first, service first" concept, effectively strengthen the service consciousness, improve service attitude, improve service mode, optimize the service process, enhance the level of service, and strive to provide patients with the whole high-quality warm service.
First, improve the service attitude, continue to adhere to the "patient-centered" service concept. Requirements for the majority of medical staff to improve the quality of service at the same time, treat every patient with care, patience and sincerity. By carrying out related activities, we have strengthened nurse-patient communication, medical communication, improved the overall quality of nursing staff, and laid a solid foundation for the implementation of quality service and training of nursing team. Actively implement double holidays and holiday clinics, carry out quality nursing services and other measures for the benefit of the people, for the public and patients to provide convenient, inexpensive, high-quality services. Strive to achieve a good service attitude, and actively advocate the civilized language of service, and resolutely put an end to the forbidden language of service, and put an end to the phenomenon of raw, cold, hard, top and push. Effectively enhance the sense of humane care, and vigorously advocate humane service, everywhere reflecting humane care, and strive to provide warm service and skills.
Second, is to optimize the service process, convenient for the masses to see the doctor. Focus on the hospital registration, charging, pharmacy, outpatient and other windows, from the development of business processes to facilitate access to the public, in line with the needs of the patient's work system to start, to take comprehensive measures to further optimize the service process, improve the service facilities, beautify the service environment, to facilitate access to the patient, shorten the patient's waiting time.
Third, is the implementation of open and transparent services, to protect the masses to see the right to information. The company's website has been updated with the latest information about its products and services, as well as the latest information about the company's products and services, and the company's website. The company also provides information on the cost of medicine to the public on a regular basis, and strives to improve the transparency of its charges, so that the public can understand how to spend their money on medical treatment.
(3), strengthen quality management, standardize diagnostic and treatment behavior, and continuously improve the quality of medical care, and strive to achieve "good quality"
The quality and safety of medical care is the core of the medical service and the soul. The "three good and one satisfied" activities put forward "good quality", is the continuation and enhancement of the hospital management year, the medical quality of Miles and other activities, its content is richer, the form of continuous innovation.
First, is to seriously grasp the implementation of medical quality and safety systems, enhance the awareness of medical quality and safety responsibilities. Our hospital has always been the core of medical quality, effectively strengthen the internal management of the hospital and basic medical quality management, continue to strengthen the clinical specialty capacity building and medical personnel "three basic three strict" training. In order to promote the further improvement of the quality of health care, to ensure medical safety, improve the professional quality of health care personnel, our hospital once a month, by the city people's hospital experts stationed in our hospital medical lectures, mainly the exchange of the latest clinical knowledge, medical practice
Experience, diagnosis and treatment of common diseases, new technologies and new therapies, so as to improve the proficiency of the technical operation of the health care personnel and accuracy. The company's website is a great source of information about the company's products and services. And quarterly "three basic" examination to consolidate and improve the theoretical knowledge of medical personnel.
Second, is to strengthen the clinical application of medical technology and equipment management, to ensure the quality and safety of medical care and the rights and interests of patients. Effectively strengthen the management of the clinical application of medical technology, the establishment of a strict medical technology access and management system, and resolutely investigate and deal with violations. Medical personnel should firmly establish a correct outlook on life and values, establish a quality first consciousness, the main focus on learning business, research technology.
Third, a monthly "prescription review" work. In order to improve the quality of prescription writing, standardize outpatient medical behavior, promote the rational use of drugs, in accordance with the requirements of the "prescription management measures" established a prescription review system, and invited the participation of experts from the Municipal People's Hospital, the implementation of a comprehensive evaluation of prescriptions. After the prescription review from March to June, we found that there were common problems, mainly including: irrational joint use of antibiotics, more than 5 kinds of drugs in a single outpatient prescription, incomplete writing of prescription diagnosis, etc. After the review, we promptly talked to the person concerned and asked him or her about the prescription. After finding the problems, we promptly communicate with the doctors concerned, pointing out the deficiencies and urging them to make corrections. If the problem is still not corrected, the whole hospital will be criticized and punished. Nowadays, our hospital's prescription review work has begun to bear fruit, and the quality of prescriptions has been significantly improved, which has played a positive role in promoting the rational use of drugs. For this work, we will continue to adhere to, and constantly improve, make it standardized.
(D), in-depth review of the conduct of the wind, proactive acceptance of social supervision, and strive to achieve "public satisfaction"
"Public satisfaction" is our ultimate goal, but also the "three good and one". We carry out the "three good and one satisfied" activities of the original intention and purpose.
First, the patient satisfaction survey is done seriously to win the patient satisfaction. Through the telephone call back to the discharged patients, the hospitalization and outpatient on-site survey and other forms of attention to the patient's feelings, listen to the patient's views; their comments or suggestions, and actively implement rectification, and effectively promote the quality of medical care and improve the level of service, to win the satisfaction of the patients.
Second, it is a comprehensive democratic evaluation of the wind, so that social satisfaction. Democratic evaluation of the wind, is to rely on the people's orderly supervision, to solve the outstanding problems reflected by the masses, with the actual results of an important initiative to win the trust of the people. Through solid work, win the satisfaction and recognition of the masses, win the understanding and support of the community.
By carrying out the "Three Good and One Satisfactory" activities, the hospital medical ethics has improved significantly, the quality of medical care has steadily improved, the level of service continues to improve, and the rate of public satisfaction continues to rise, the hospital's work to a new level, and really make the "three good and one satisfactory". "
It's a good thing that I've been working on this for a long time.
I hospital according to the requirements of the higher health administrative departments, combined with the actual hospital. Organized a hospital staff "three good and one satisfied" activities mobilization meeting. Now the activities of the specific situation is summarized as follows:
First, to strengthen the medical ethics education, vigorously promote noble medical ethics, serious industry discipline, and strive to do "good medical ethics"
1, the doctor's moral first, good medical ethics is the premise of a harmonious doctor-patient relationship. The first step is to make sure that you have a good understanding of what you are doing. Combined with the actual hospital, the use of various forms of strengthening learning and education, to cultivate noble professional ethics and improve the level of business in the same position, to win the trust of patients and society, so that the construction of medical ethics continue to improve.
2, our hospital adhere to the clean practice of medicine, in the outpatient hall, inpatient building and other places to set up a suggestion box, make full use of the masses to report and other forms of supervision, so far, did not find a case of medical personnel accept red packets, kickbacks and other harm to the public's interests, damaging the image of the hospital's malpractice. The wind is clear, positive has become the main theme of the work.
3, vigorously implement the "reasonable use of medication, reasonable inspection, reasonable treatment, reasonable fees" work norms, strengthen training and education, change the concept of medical services in our hospitals, the establishment of medical ethics and medical style, quality of service, patient satisfaction, etc. as the main content of the assessment standards, while linked to performance, and constantly improve the quality of service, so that patients To do less money, good looking disease, so that the masses really feel the benefits of the new health care reform. In order to solve the difficulties of patients in a timely manner, our hospital in the outpatient hall, hospitalization building and other places to set up a prominent location of the opinion box.
Second, improve the service attitude, optimize the service process, and constantly improve the level of service, and strive to achieve "good service"
"Good service" is the purpose and style of our work. Embodiment. Medical services should adhere to the people-oriented, firmly establish the "patient first, quality first, service first" concept, effectively strengthen the service consciousness,
Improve the service attitude, improve the service mode, optimize the service process, enhance the level of service, and strive to provide patients with the whole high-quality and warm service.
1, the development of quality nursing service project Our hospital in accordance with the requirements of the higher authorities, and actively carry out quality nursing demonstration project, the development and implementation of the implementation of the program, will be set up in the hospital surgery and internal medicine as a quality nursing demonstration department: First, to strengthen the organization and leadership, the establishment of a high-quality nursing demonstration project by the president as the leader of the leading group, regular meetings, research and solve the nursing work of the relevant problems; Second, to develop and implement the work program, with a clear and effective way to improve the quality of service. Develop and implement the work program, with a clear schedule, clear responsibilities of all departments, division of labor, strengthen training and publicity, organize and carry out full training, increase publicity, create a patient-centered 'service concept in the hospital, to provide patients with high-quality nursing care; three is to establish and improve the rules and regulations, to clarify the duties of all levels of various personnel, work standards, quality of care assessment standards, the implementation of the Responsibility system overall care, explore the implementation of nurse post management; Fourth, clinical nursing services fully embodies the specialty characteristics, rich service connotation, the organic combination of basic care and transfer care, to protect patient safety, reflecting humanistic care; Fifth, our hospital quality nursing demonstration project and our hospital performance appraisal linked to further improve the enthusiasm of nursing staff and strengthen their sense of responsibility. Through this activity to carry out, strengthen the nurse-patient communication, enhance the overall quality of nursing staff, for the implementation of quality services, exercise nursing team laid a solid foundation.
2, requires the majority of medical staff to improve the quality of service at the same time, treat every patient to be careful, patient and sincere. Our hospital to implement double holidays and holidays clinic, for the masses and patients to provide convenient, high-quality service. Actively advocate the civilized language of service, resolutely put an end to the forbidden language of service, put an end to the phenomenon of raw, cold, hard, top and push. Effectively enhance the sense of humane care, and vigorously advocate humane service.
3, optimize the service process, convenient for the masses to see a doctor. Focus on the hospital registration, charging, pharmacy, outpatient and other windows, from the development of business processes to facilitate access to the public, in line with the needs of the patient's system of work, to take comprehensive measures to further optimize the service process, improve the service facilities, beautify the service
service environment, to facilitate access to the patient, shorten the patient's waiting time.
Three, strengthen the quality management, standardize the diagnosis and treatment behavior, continue to improve the quality of medical care, and strive to "good quality"
1, seriously grasp the implementation of various systems of medical quality and safety, and enhance the awareness of the responsibility of the quality of medical care and safety. Our hospital has always been the core of medical quality, effectively strengthen the internal management of the hospital and basic medical quality management, pay close attention to the medical core system, strengthen the clinical specialty capacity building and medical personnel "three basic three strict" training. In order to promote the further improvement of the quality of medical care, to ensure medical safety, and to improve the professional quality of medical personnel, our hospital monthly medical lectures and lectures on relevant laws and regulations, so as to continuously improve the technical operation of medical personnel proficiency, accuracy and knowledge of laws and regulations.
2, strengthen the clinical application of medical technology and equipment management, to ensure medical quality and safety and patient rights. To effectively strengthen the management of the clinical application of medical technology, the establishment of a strict medical technology access and management system, and resolutely investigate and deal with violations. The hospital to carry out the examination results of mutual recognition system, to a certain extent, to reduce the burden on patients, well received by patients.
3, strengthen the quality management of medical records. First, the hospital set up a medical record quality control management team to strengthen the quality control of medical records, clear responsibilities, clinicians are responsible for timely and standardized completion of the medical record according to the relevant requirements, the director of the clinical department is responsible for the undergraduate medical records to carry out rigorous control, timely detection of problems in the medical record and timely rectification; second, the quality management department of the medical record quality of regular and occasional random inspections, is responsible for the quality control of the department of work The second is the quality management department of the quality of regular and occasional spot checks, responsible for the quality control work of the department to supervise the problems of the department for feedback, and develop a variety of corrective measures to promote the improvement of the quality of medical records.
Fourth, in-depth review of the conduct of the wind, proactive acceptance of social supervision, and strive to achieve "mass satisfaction"
"Mass satisfaction" is the ultimate goal of the hospital, but also our hospital to carry out the "three good and one satisfied with the". The first step is to make sure that you have a good understanding of the situation, and that you have a good understanding of what is happening.
First, seriously do a good job of patient satisfaction survey, to win the patient satisfaction. Through the telephone call back to the discharged patients, the hospitalization and outpatient on-site investigation and other forms of attention to the patient's feelings, listen to the patient's views; their comments or suggestions, and actively implement the rectification, and effectively promote the improvement of the quality of medical care and service level, to win the patient's satisfaction. And the results of the survey as a reference for the performance appraisal of medical staff, and strive to make the patient satisfaction rate of 100%.
Second, the comprehensive democratic evaluation of the wind, so that social satisfaction. Democratic evaluation of the wind, is to rely on the people's orderly supervision, to solve the outstanding problems reflected by the masses, with practical results to win the trust of the people an important initiative. Through solid work, win the satisfaction and recognition of the masses, win the understanding and support of the community.
By carrying out the "Three Good and One Satisfactory" activities, the hospital medical ethics has improved significantly, the quality of medical care has steadily improved, the level of service continues to improve, and the rate of public satisfaction continues to rise, the hospital's work to a new level, and really make the "three good and one satisfactory". The "Three Goods and One Satisfaction" is a real thing.
Part IIIOur hospital combined with the three good and one satisfied with the activities of the first to strive for excellence, people-oriented, patient-centered, to the satisfaction of the masses as the starting point and finishing point, focusing on enhancing the level of medical services, continuous improvement of medical quality, vigorously carry forward the noble medical ethics, to strengthen the construction of the industry style, and to further solve the outstanding problems in the medical and health care services and industry style. The problem. Now the recent summary of the situation is as follows:
First, improve the service attitude, optimize the service process, and constantly improve the level of service.
1, optimize the hospital outpatient environment and process. The full implementation of the timely issuance of test and inspection reports system, under the premise of ensuring patient privacy, reasonable arrangements for holiday outpatient emergency and inpatient medical services, improve the hospital logo and diagnostic process guidance system; to promote the construction of the hospital information technology, to reduce unnecessary duplication of tests.
2. Improve hospitalization services. The full implementation of the rational allocation of nurse manpower, the implementation of the responsible nurse system, standardize the provision of hierarchical care and overall nursing services as the core of the quality of nursing services demonstration project activities, in order to "good skills, communication" as the focus, as soon as possible to enhance the technical operation of young nurses and the level of humane service. Strengthen the standardized construction of the ward, strict management of visiting and escorting, and create a clean and peaceful hospital environment for inpatients. The implementation of hospitalization service center, for hospitalized patients to provide accompanying examination and other services, convenient for hospitalized patients.
Second, strengthen the medical ethics education, vigorously promote noble medical ethics, serious industry discipline.
1, continue to increase medical ethics education. To adhere to the positive education, continue to cultivate and set up a number of advanced models, increase the morality, medical skill, dedication and advanced models of publicity, combined with the characteristics of the health industry, in-depth awareness of the purpose of professional ethics and discipline and legal education, to guide the majority of medical personnel to establish a good medical ethics.
2, the implementation of medical ethics and medical system norms. Adhere to both the symptoms and root causes, comprehensive management, punishment
prevention, focusing on the policy of prevention, vigorously strengthen the punishment, and promote the smooth progress of the reform of the medical and health system. Strengthen the medical ethics education, the implementation of medical ethics assessment, regular assessment of physicians and malpractice records and other systems, to increase hospital inspections and punishment of violations of law and discipline, serious practice discipline.
3, resolutely put an end to the purchase and sale of medicines and medical services in the unhealthy wind, serious industry discipline. Firmly put an end to eat, take, card, want, indiscriminate charging, accept or ask for "red packets", accept kickbacks, commercial bribery and other undesirable phenomena. Strengthening the long-term mechanism for the control of commercial bribery in the field of medicine purchasing and marketing. Strengthen the economic management, improve the internal control mechanism, strictly unified authority and approval procedures.
Three, in-depth review of the conduct of the wind, proactive acceptance of social supervision, and strive to achieve "mass satisfaction".
1, to seriously carry out patient satisfaction surveys and discharged patients return visit activities, to solicit comments and suggestions, targeted to improve services.
2, continue to carry out the democratic evaluation of the wind as an important carrier to promote the work of health correction, safeguard the interests of the masses, actively organize and take the initiative to participate in the activities of the democratic evaluation of the wind to evaluate the corrective, focusing on rectification. Give full play to the role of the wind supervisor, listen carefully to the voices of the masses, timely resolution of the outstanding problems reflected by the masses, and strive to make the community satisfied.
3, the full implementation of the hospital affairs open system, and further implementation of the requirements of hospital affairs open, enhance the awareness of medical institutions hospital affairs open, and promote medical institutions to further optimize the service process and internal democratic management decision-making.