Legal analysis: 12315 can consult the consumer rights and interests.
Main responsibilities:
1. Formulate specific measures and methods to protect consumers' rights and interests; To undertake the supervision and management of commodity quality in the circulation field; Carry out consumer rights protection work in relevant service areas; Investigate and deal with illegal acts such as counterfeiting; Undertake to guide consumers to consult, appeal, report acceptance, processing and network system construction.
2. To undertake other tasks assigned by the General Administration.
legal basis: article 39 of the law of the people's Republic of China on the protection of consumers' rights and interests. if there is a dispute between consumers and business operators, it can be resolved through the following channels:
(1) settlement through consultation with business operators;
(2) requesting consumers' associations or other mediation organizations established according to law to mediate;
(3) complain to the relevant administrative department;
(4) submit it to an arbitration institution for arbitration according to the arbitration agreement reached with the operator;
(5) bring a lawsuit to the people's court.