12345 Citizen Service Hotline is based on the citizen's government service hotline is too much, it is not convenient for the public to remember, so in all provinces and cities across the country have taken the service hotlines merged and unified access to 12345, and then through the 12345 hotline center according to the specific needs of the transfer.
Municipal government departments and districts and counties around the world in order to strengthen the public **** service, has set up various types of government service hotline, and these hotlines in the service of the public, play a great role at the same time, but also encountered too many hotlines, it is not convenient for the public to memorize the hotlines belong to the different blocks, encountered in the cross-sectoral issues are difficult to coordinate the implementation of the lack of a unified management mechanism and service standards, the hotlines service quality varies Problems In order to maximize the convenience of the public consultation, help and reflect the problem, all municipal governments have set up "12345" citizen service hotline, and into the municipal government's key work.
Citizen service hotline to implement the "one external, centralized acceptance, classification and disposal, unified coordination, all parties linkage, time limit for processing" working mechanism. Citizens call the "12345" hotline, the phone first by the call center hotline receiver. Hotline acceptance of the public caller, can directly answer the advisory questions, based on the knowledge base information directly answer, can not directly answer the advisory questions and requests for help, complaints and suggestions, and promptly forwarded to the relevant districts, counties, departments to deal with. The relevant districts, counties and departments will handle the call properly and reply to the public in a timely manner, and at the same time, the results will be fed back to the Citizen Service Hotline.
12345's main acceptance:
One, the government departments and staff duties, procedures, administrative approval, administrative acceptance, investment and other policies and regulations of the consultation;
Two, the city's reform and opening up, economic construction, urban construction and management of the views and suggestions;
Three, the social life of the occurrence of labor security, Medical services, education, security and other needs of the government to solve the demand;
four, on the production and operation of enterprises, the development of the environment and other aspects of the need for the government to coordinate the solution of the demand;
five, on the criticism of the government departments and their staff, complaints and so on;
four, to provide traffic and travel, weather forecasts, legal advice, tourism, catering, living services, ticketing, charity, donations and other types of comprehensive information query service. Donations and other types of comprehensive information query service.