Part I Improvement of medical services work report
We in the county party committee, the county government under the strong leadership of the higher health administrative departments of the specific guidance, according to the county party committee, the county government, "four major goals" and "five gas". "five gas" new requirements, set up a new image of cadres, and constantly improve the people's health care environment, improve the quality of medical services, focus on solving the "expensive" problem, and constantly meet the people's growing demand for health care, the county's health work presents a new The situation.
A half-year work summary
(a) rural health work
1, according to the provincial Department of Health, the provincial Department of Finance, the implementation of the second round of recruitment of practitioners to the townships of the requirements of the work of the county, the county recruited six new practitioners to the townships of the work of the health center.
2, this year for the first batch of expanding domestic demand township health center sewage treatment and auxiliary facilities construction projects 2, with a total investment of 1 million yuan, three sinks town, Chungxing Township Central Health Center, each 500,000 yuan.
3, on the white rabbit, Helin, Jingbian Town, Qingxi field town, three boards, Tuixi Town, rocky town and other seven health centers to expand domestic demand for the construction of a total investment of 6.33 million yuan, is expected to be completed by the end of August the main project.
(2) urban health work
1, the County Hospital Surgical Building remodeling, the Department of the Hong Kong Government's post-disaster reconstruction projects, to be submitted to the Hong Kong Government to the Legislative Council for approval after the implementation.
2, urban community health services continue to improve. ** Jiang Town Community Health Service Center in accordance with the Sichuan Province, urban community public **** health services basic projects to carry out work in the baseline survey, chronic disease management, disease control, etc. are carried out in accordance with the prescribed program, has sent 15 medical and nursing staff to the provincial and municipal training of general practitioners, general practitioner nurses.
(C) public **** health
1, strengthened the CDC and the county hospital infectious disease equipment and equipment, accelerated the construction of the county maternal and child health hospital outpatient hospitalization complex.
2, further implementation of the sudden public **** health emergency preparedness work system and work responsibilities. Has issued a "** County health system sudden public *** health emergency plan", "** County health system health emergency work system and job responsibilities", "** County health emergency material reserve program", "** County health emergency work training work plan", "** County influenza A h1n1 prevention and control response and epidemic disposal plan", "** County influenza A h1n1 medical treatment work Program", "Influenza A h1n1 pre-screening triage consultation referral system", "** County to cope with influenza pandemic preparedness plan and emergency response plan"; revised the "** County Food Poisoning Incident Emergency Response Plan", really be prepared to do nothing to prevent a disaster in the first place.
3, strengthened the health emergency team construction, the establishment of medical care, disaster relief and disease prevention and disposal of 236 groups, the implementation of the county, town, township emergency personnel ***340 people, while the formation of the health emergency expert group database ***49 people. The staff of the authorities, the county medical institutions in charge of the leadership and emergency response office director and the townships (centers) health centers in charge or the head of the public health section **** more than 100 people, the sudden public **** health emergency response work training and examination.
(D) the new rural medical system steadily improved
1, participation in the fund-raising. This year, the county participated in 1,109,700 people, the participation rate of 97.3%, to raise funds 76,098,800 yuan. Among them: farmers paid 2,219,400 yuan, the county financial subsidy of 4.4 million yuan, the central subsidy of 35.97 million yuan, the provincial financial subsidy of 33.594 million yuan all in place.
2, participating farmers compensation. January to May this year, the cumulative number of beneficiaries of 325,225 people, compensation amounted to 44.684 million yuan. Among them: 288,029 outpatient visits, compensation amounted to 4,853,700 yuan; special outpatient 4661 visits, the subsidy amounted to 984,200 yuan, 27,796 hospitalization compensation within the county, compensation amounted to 30,434,600 yuan, 4,749 hospitalizations outside the county, compensation amounted to 8,411,500 yuan.
3, learning and practicing the scientific concept of development, seriously solve the problem of "expensive doctor", developed the "Off (!)", the "new rural villages in the county to further standardize the new rural villages in the county, and to further standardize the new rural villages in the county. To further standardize the management of the county's new rural cooperative medical institutions of the interim provisions of the "and" on the 20xx new rural cooperative medical compensation work notice "to effectively solve the people's" expensive "problem, received a better effect.
(E) public **** health and major disease prevention and control measures strong
1, successfully completed with the province of the confirmed cases of influenza A h1n1, have close contact with the county citizen Yan Yong and its contact with the relevant personnel of the medical isolation and observation tasks at home, the prevention and control of influenza A h1n1 has made a milestone in the effectiveness of the work of the county party committee and the county government's praise.
2, strengthened rabies prevention and control. At the beginning of this year, the county has a dog 46484; 1 to the end of April **** extermination of 10,467 dogs (of which 503 dogs in restricted areas, injuring livestock dogs 88); existing dogs 35,726 (of which 692 new dogs, ornamental dogs 164, guards guarding dogs 72). Among the existing dogs, 25,584 immunized dogs, immunization rate of 72%;* 19,491 dogs; 20,931 leashed dogs. Canine injury exposure 857 people, canine injury exposure after standardized disposal of 857 people, standardized disposal rate of 100%; the occurrence of dog injury to livestock 1 case. Dealing with violations of the "Sichuan Provincial Regulations on the Prevention and Control of Rabies" behavior 13, the implementation of administrative penalties 13 times, impose a fine of 850 yuan.
3, on tuberculosis, AIDS, cholera and other key infectious diseases to strengthen the publicity, supervision and inspection, and further strengthen the management and implementation of the responsibility.
(F) maternal and child health work is remarkable.
1, April 21, in Dazhou City, maternal and child health and community work conference, our county won the city's 20xx annual maternal and child health information and statistical work and newborn disease screening work two first prize.
2, newborn disease screening 2300 cases, the screening rate of 42.15%; the county medical and health units of maternal and child doctors 68 people carried out maternal and child health statement network direct reporting training.
3, efforts to reduce
maternal and infant mortality. January to May this year, the hospital delivery rate of 80.13%, 99.86% of high-risk maternal hospital delivery rate; high-risk pregnant women in accordance with the prescribed procedures referral rate of 98.5%; high-risk maternal management of 695 people, the management rate of 99.86%; prenatal checkups rate of 92.88%, postpartum visit rate of 92.47%; systematic management of the card rate of 92.38% The card book recovery rate of 99%; maternal system management rate of 91.75%; 5078 cases of new law delivery, new law delivery rate of 99.98%, neonatal tetanus incidence rate of 0 per thousand; maternal death 1 case, mortality rate of 20/100,000; infant death 52 cases, mortality rate of 10.4 per thousand; newborn card 5010 cases, card rate of 98.64%; children under the age of 3 years of age system management rate of 90.01%, growth and development monitoring rate of 99%.
(VII) medical services continue to improve
1, in order to improve the level of medical technology and the overall quality of rural doctors, this year, the rural doctors business knowledge of centralized training, examination, assessment, for the first time in the country rural doctors to renew the license, registration laid the foundation.
2, to strengthen the institutionalization of the hospital, and constantly improve the level of hospital management, improve the quality of medical services. Open services, publicize the charges and drug prices, strengthen the communication and exchange between doctors and patients, as far as possible, so that patients come to be at ease, go to be happy.
3, grasp the continuing medical education. The first half of this year has issued a good doctor network card 563. The rural doctors distance learning students conducted a mock examination, laying the foundation for the graduation examination. Other refresher training work is carried out normally.
(H) blood donation work in an orderly manner
January to May this year, the county *** counted 892 people donated blood, blood donation amounted to 295,900 ml, to meet the clinical blood demand.
(IX) health law enforcement efforts to increase
1, the medical market has been focused on cleaning and rectification. Set up two cleanup and rectification group, respectively, led by Yang Ruqi deputy director and Qu Hailin, deputy director of the county medical market, entertainment venues to carry out a net cleanup and rectification, and has achieved stage-by-stage results.
2, increase health enforcement. On New Year's Day, Spring Festival, Qingming, "May Day" holiday period deployed 210 health supervisors, 50 vehicles, in accordance with the "Food Sanitation Law", "Public *** place management regulations" requirements, check the catering industry 285, supermarkets, 4, 13 Nongjiajiale, hotels, 5, entertainment venues, 10, tourist attractions 2
3, conscientiously carry out the fight against illegal addition of non-food substances and abuse of food additives in the catering and consumer sector of the special rectification action, 138 health inspectors, supervision and inspection of 785, supervision of dairy products, 49 samples, 12 samples of hot pot base, the sample pass rate of 100%.
4, the county's 123 schools of food hygiene, drinking water, infectious disease prevention and control of supervision and inspection, through the inspection of school food hygiene, drinking water hygiene, prevention and control of infectious diseases, the health license holders of the rate of 100%, with a valid health certificate of attendance rate of 97.7%, the existence of individual schools, put forward corrective action, the rectification of the situation to the letter.
5, strengthened supervision and management of medical institutions, blood products. Dispatched 319 health inspectors, 41 vehicles, checking 216 medical institutions, banned the illegal practice of medicine 4, ordered to stop 3, 12 warnings, deadline for rectification of 15, confiscated 73 varieties of drugs, confiscated 20 pieces of equipment, a fine of 53,400 yuan.
(10) Chinese medicine work continues to strengthen
1, to carry out the ** County grass-roots level of common diseases, common diseases, Chinese medicine appropriate technology promotion project training, training of teachers 60, in batches of 60 townships across the county, townships (centers) and community health centers, community health service centers, 457 village health stations to determine the strength of the teacher to carry out the training, at present, the county at all levels of medical and health care units are in accordance with the Bureau of arrangement Promote Chinese medicine appropriate technology.
2, for the county's Chinese medicine on duty clinical staff of more than 100 (under 50 years old) revision of the four classic works of traditional Chinese medicine training enrollment.
(XI) medical practice significantly better
1, and actively explore and establish a sound long-term mechanism for the construction of party style and integrity, issued the "20xx county health system discipline inspection and supervision and corrective work points", and the main person in charge of each unit signed the "party style and integrity of the construction of the book of responsibility".
2, in accordance with the requirements of the County Commission for Discipline Inspection, combined with in-depth study and practice of the scientific concept of development activities, and solidly carry out the "study of Comrade Wang Ying's advanced traits activities" and "health system commercial bribery case analysis and warning education activities," to build a firm party members and cadres. The company's main goal is to provide the best possible service to its customers.
3, strengthened the health care unit medical charges, standards, drug prices public supervision and inspection, and constantly improve the transparency of charges. Strictly implement the provisions of the "Dazhou City, the price of medical services".
4, the implementation of the first consultation responsibility system, medical staff to do a warm reception, careful diagnosis and treatment. Doctors do not belong to the scope of responsibility, guide the patient to the relevant departments for diagnosis and treatment, without shirking the patient phenomenon.
5, the medical staff of the patient to implement the treatment of disease, reasonable examination, rational use of medication, to reduce the large prescription, the practice of indiscriminate examination.
(XII) urban and rural environment comprehensive management work is carried out solidly
1, I organized the county medical and health units of the main deputy leadership repeatedly study "** County People's Government on the in-depth implementation of urban and rural environment comprehensive management of the project's management approach (for trial implementation)", "** County Urban and Rural Environment Comprehensive Management of the responsibility of fault accountability for the office (!) Law (for trial implementation)", around the "comprehensive management of urban and rural environment project, what should I do?" Carried out an in-depth study and discussion, clear responsibility and fault accountability, each employee consciously put the responsibility into practice, take the initiative to clean up the area of responsibility, the office equipment is stored neatly, the windows are clean.
2, adhere to the responsibility of the area every Friday for centralized cleaning and daily health supervision, to ensure that the responsibility of the area is clean and orderly. In the daily health supervision, we put the comprehensive management of urban and rural environments purpose, significance to the majority of residents to publicize, improve the general public's sense of civilization, health consciousness, sense of merit, guide the majority of residents *** with the participation of urban and rural environments comprehensive management project.
(xiii) in-depth study and practice of the scientific concept of development activities have been effective
March 27, the Health Bureau held a county-level health care units in-depth study and practice of the scientific concept of development mobilization meeting, conveyed and implemented the county party committee, the county government on the in-depth implementation of the study and practice of the scientific concept of development mobilization meeting, while combining the actual health work, the issuance of a "** County Health Bureau of in-depth study and practice of the scientific concept of development activities implementation plan" and the "** County Health Bureau of in-depth study and practice Scientific concept of development activities implementation program" and "study and research stage schedule", clear work objectives, steps, methods, requirements. Do according to the prescribed action. In carrying out learning and practice activities, leaders wrote 15 research reports, party members and cadres wrote more than 300 learning tips, 8 study columns, 36 information bulletins, 8 publicity slogans. All cadres and workers have a new level of theoretical improvement.
Second, the main problems
1, the county's rural health foundation is poor, thin base, diagnosis and treatment level is generally low, the health service capacity is still not able to meet the needs of the people, and urgently need to improve.
2, the shortage of medical and technical personnel, the introduction of grass-roots talent is difficult and the loss of serious, the total amount of health resources is insufficient, recruitment difficulties.
3, the local financial investment in health is insufficient, the township (center) health hospitals lack of equipment, can not adapt to the needs of sudden public **** health events.
Third, the second half of the work arrangement
1, continue to study and practice the scientific concept of development, the implementation of the county party committee, the county government "five gas" new requirements, to establish a new image of cadres.
2, unremittingly according to the requirements of urban and rural environment comprehensive management work and 20xx patriotic health special action.
3, letter and visit reception processing. Comprehensively complete the letter and visit backlog resolution year task; complete the county people's Congress, the county CPPCC proposals, motions.
4, the full launch of rural maternal hospital delivery subsidy program project. The medical units should be in accordance with the May 26 "county maternal and child health and community health work will" on the requirements of the maternal and child health work to grasp, grasp, and put into practice.
5, grasp the quality of the central expansion of domestic demand construction projects, safety, data accumulation, audit readiness, on time for completion and acceptance.
6, improve the sudden public **** health disposal capacity. Further improve the system, plan, the implementation of emergency equipment and facilities, carry out emergency drills to improve emergency response capabilities.
7, effective control of infectious diseases. Further improve the prevention and control of various types of key infectious disease outbreaks, prevention and control of infectious disease outbreaks and epidemics. Requirements to achieve the statutory infectious disease outbreak reporting rate of 100%, planned immunization "five seedlings" full vaccination rate of 98%.
8, maternal and child health work. Further training of women's health personnel, maternal mortality and neonatal mortality rate fell to 55/100,000 and 13 per thousand, respectively, newborn disease screening rate of more than 50%.
9, in-depth hospital management year activities. In accordance with the first year of the program to implement the second cycle of hospital management activities, the implementation of hospital accreditation, evaluation system, the development of health care measures to benefit the people, to carry out health care; build a harmonious doctor-patient relationship, and do a good job in preventing and disposing of medical disputes; strict management of access to physicians, nurses and exams and examinations; on schedule verification of the "medical institutions license".
10, efforts to promote the development of Chinese medicine. Do a good job of consolidating the results of the advanced rural Chinese medicine work in Sichuan Province, and strive to Chinese medicine outpatient emergency room visits to the county, townships, villages, the total number of outpatient emergency room visits to 40%; and actively build the Chinese medicine ad hoc specialties, specialties, and take the road of characteristic benefits; and actively promote the use of appropriate Chinese medicine technology and new results.
11, and constantly strengthen the health system. Widely publicize health laws and regulations to improve the social popularity of health regulations, recognition and acceptance; the implementation of health law enforcement and supervision of "networked" management; to further strengthen health law enforcement inspections, crack down on illegal practice of medicine, to protect the rights and interests of public health.
12, strengthen the construction of health personnel. Selection and training of outstanding health management personnel and discipline leaders, to promote better development of health; accelerate the training of health professionals, properly solve the problem of rural and urban talent, and explore effective ways to attract high-quality health professionals, to provide protection for the development of health.
13, the full implementation of livelihood projects. Strict implementation of the new rural cooperative related policies, strengthen the supervision, put an end to fraud and fraud, arbitrage new cooperation funds; strict implementation of the single disease price limit and outpatient drug fee limit system, so that participating farmers really enjoy the benefits of the party and the country's policies to benefit the people. The full implementation of the urban community public **** health services, and further improve the health of poverty alleviation and three combinations of help; to ensure that the Maternal and Child Health Hospital renovation and expansion project is fully completed by the end of the year.
Part II Report on Improving Medical Services
Medical quality is fundamental to the survival and development of a hospital, a hospital level reflects the level of medical safety management is an important aspect of medical quality. Over the past year, our hospital in the Health Bureau under the direct and correct leadership, seriously study the Ministry of Health, the Bureau of the relevant spirit of the reform of the health care system, to devote themselves to the reform of the health care system, open up the health care market, and actively participate in the market competition. Adhere to the patient-centered, all for the patient service, and constantly improve the quality of medical services, improve service attitude. Strictly grasp a variety of medical quality control indicators to improve the overall level of medical effectively reduce medical disputes, to eliminate the occurrence of medical errors.
First, effectively improve medical services
Strengthen medical ethics and medical laws and regulations, rules and regulations of education, so that the majority of staff to further establish the wholeheartedly for the patient's service ideology, adhere to the "patient-centered" service concepts, and seriously carry out the content of the "good service, Good quality, good medical ethics, public satisfaction" of the "three good and one satisfaction" activities, and constantly improve the level of medical services. Innovative service process, optimize the diagnosis and treatment environment. We have enriched the outpatient physicians, rationalized the working hours, and insisted on opening the clinic on time to ensure that the patients can consult the clinic in time. The establishment of an open and transparent system of medical expenses, the implementation of a one-day list system for hospitalized patients, patients can always query the price of drugs, hospitalization costs and other details, by the patient's praise.
Strengthen doctor-patient communication, improve the content of communication, improve communication, focus on the effect of communication, and effectively strengthen the basic management of the hospital, the establishment of a sound medical safety management organization, the implementation of the core medical work system and safety measures, to ensure that medical instruments and equipment are legal, reasonable, and safe to use, to avoid the occurrence of medical errors and accidents. Strict technical access system, standardize medical practice behavior. Seriously implement the "Drug Administration Law", "Medical Devices Supervision and Administration Regulations", and strengthen the supervision and management of the purchase, storage and use of drugs and medical devices.
Second, effectively improve the quality of medical services
Medical quality and safety is related to the public's health and safety, is the lifeline of medical services, is the core content of hospital management and eternal theme. The first step in medical safety is to improve the quality of medical care and enhance the level of service. Strengthen medical quality management, pay close attention to the implementation of rules and regulations, always adhere to the "patient-centered", quality as the core, quality and safety as the theme, and seriously implement the rules and regulations, job responsibilities, strict implementation of diagnostic and treatment technology routines, and the implementation of the various systems in all aspects.
The establishment of Yao town health center medical quality management group, strengthen the quality management of medical documents, strict implementation of the "basic specification for medical record writing", the quality of the case of the implementation of the whole monitoring and management. The development of Yao town health hospital professional and technical personnel assessment program to implement the reward and punishment mechanism, to ensure that rewards and punishments in place, the quality of medical services assessment of outstanding results of the department or individual to give praise and material incentives; the quality of medical services assessment of the results of substandard department or individual in addition to financial penalties and hospital-wide notification of the criticism, to strengthen the "three basics and three strict" training, held from time to time at all levels and types of personnel, and to strengthen the quality of medical services, the quality of medical services. The company's training, held from time to time at all levels and types of personnel of the three basic assessment of the level of clinical theoretical knowledge of medical personnel and practical skills for a comprehensive assessment, and the results of the assessment and personal assessment linked to ensure that the quality of medical and technical personnel of their own technical qualities continue to improve and update, and comprehensively improve the quality of medical personnel business.
Third, the establishment of a perfect quality management system, standardize medical behavior is the core
This year, our hospital from the strengthening of the system construction, combined with the nature of the work of the job, the work of the content, the development of the relevant management system and assessment rules, and the development of functional departments, business departments, the comprehensive objectives of the responsibility to achieve the first level of management level, the first level of responsibility to the first level of the pattern. Clearly responsible for ensuring that the function, so that the responsibility, the right to clear, moderate interest, so that the management of the chapter to follow, the chapter must follow, and gradually improve the management of the legal system, institutionalization, standardization, standardization.
Fourth, in accordance with the law to properly dispose of disputes between doctors and patients
According to the relevant laws and regulations, the disposal of disputes between doctors and patients into the legal system, standardized track, to safeguard the legitimate rights and interests of doctors and patients. According to the "Medical Accident Handling Regulations" set up Yao Township Health Center Medical Dispute Coordination and Handling Group, in accordance with the law to properly deal with doctor-patient disputes. Adhere to the principle of prevention in the first, found in the early, disposed of in the small, establish and improve the prevention and disposal of disputes between doctors and patients mechanism, the careful implementation of the relevant preventive and control measures, and strive to resolve all types of disputes between doctors and patients, to prevent disputes between doctors and patients caused by mass incidents and vicious incidents.
V. Strengthen security measures to ensure hospital safety
Part III report on the improvement of medical services
The ultimate goal of the health care reform is to provide patients with better quality medical services at a cheaper cost. In recent years, our hospital, like other municipal general hospitals, has become a basic part of the city's health care work, and has formed a unique system of Chinese medicine health care work, and has made unremitting efforts to provide people with quality and inexpensive Chinese medicine health care services, inheritance of the development of Chinese medicine academics and cultivation of Chinese medicine talents. In 20xx, our hospital adhered to the service concept of patient-centeredness, and made efforts to provide quality medical services for the majority of patients by taking the improvement of medical quality, reasonable charging and reduction of medical costs as the starting point. Hospital business income increased by 14.36% year-on-year, outpatient clinic volume increased by 12.18% year-on-year, inpatient hospitalization increased by 5.41% year-on-year, excluding the factor of increase in workload, an increase of 4.85% year-on-year, while the cost of each outpatient clinic was 108.78 yuan, the lowest of the city's municipal 9 hospitals.
First, strengthen medical quality management, ensure and improve the quality of medical services
(a) Medical quality management is the core of hospital management, improve medical quality is the management of the fundamental purpose of the hospital.
Medical quality is the lifeblood of the hospital, the level of medical care, the quality of medical care is directly related to the survival and development of the hospital. 20xx, our hospital in the "medical quality service year" activities based on the quality of medical care to reduce the quality of medical defects, timely investigation and elimination of medical safety hazards, reduce the number of medical malpractice disputes, eliminate medical malpractice as a top priority. The elimination of medical malpractice is the most important work of the hospital. The hospital strictly control the quality of medical care, each department strictly implement the rules and regulations, standardize the diagnosis and treatment behavior, adhere to the system of responsibility for the first diagnosis, the three-stage examination system, the difficult patient consultation, the critical patients and the pre-operative and post-operative discussion system.
Enhance the sense of responsibility, pay attention to the dynamic analysis of medical activities, and do a variety of precautions to prevent the problem before it occurs. In response to the current increase in patients' demand for the right to medical information, improve the notification system. Strengthen the quality control management, inpatient medical record writing implementation of the "** City of Chinese medicine medical record writing implementation rules" and scoring standards, through nearly a year of operation, our hospital inpatient medical record writing in the city's Chinese medicine system inpatient medical record quality control inspection, the total score of the city's second, the top ten winning medical records of the hospital accounted for three of our hospital, the first two are our hospital medical staff.
(ii) optimize the medical service process to improve the basis of medical quality.
The service process is the structure and way of operation of the medical institution. On the basis of not increasing the number of wards and health and technical personnel, the optimized medical service process determines the efficiency and competitiveness of the medical institution, which largely enhances the long-term viability of the hospital, makes the available resources of the hospital to reduce duplication and waste by balancing the components of the process, and makes the existing hardware and software of the hospital to achieve a higher Utilization rate and a better level of utilization of existing hardware and software in the hospital, as far as possible to give full play to the capabilities of professional and technical staff, as far as possible to meet the needs of patients, to achieve high economic and social benefits.
I adhere to the patient-centered, in the optimization of medical processes, to facilitate the patient's access to medical efforts, seek practical results, enhance the sense of service, optimize the development of the environment, and strive to provide patients with warm and convenient, high-quality medical services. The introduction of various measures to facilitate the people, such as charging the registration window networking, to reduce the long queues for registration, some experts set up a special registration window, the introduction of telephone booking registration and other measures. Medical and technical departments out of the report form launched. Nursing department in the development of nurse selection activities have emerged as a number of advanced nurses, rated 56 nurses throughout the year, nurses and patients to build a bridge of contiguity, the introduction of convenient measures to find ways to solve practical problems for the patient, inpatient satisfaction with the nursing work up to 96%.
(C) the implementation of medical quality, medical safety education, is to strengthen the foundation of medical quality.
How to improve the quality of managers themselves and strengthen the quality of education of the entire hospital medical staff is the basis of quality management. Improvement of medical quality can not be achieved solely by the efforts of a few managers or part of the medical staff, but the need for all hospital workers with a correct outlook on life, values, professional ethics; need a strong sense of responsibility, dedication, compassion; need to establish a solid awareness of medical quality, medical safety; in the hospital to carry out a comprehensive quality of service and "safety is the savings, accidents is the waste" activities, the hospital will be the first time in the world. Accident is the waste" activities to stimulate the staff than learning, dedication to the spirit of professionalism, the formation of a good atmosphere than, learn, catch up and surpass.
(D) the establishment of a perfect quality management system, standardize medical behavior is the core.
In recent years, our hospital from the strengthening of system construction, combined with the nature of the work of each post, the work content, the development of job responsibilities, medical ethics, personnel management, meetings, learning, attendance, security, logistics management, financial property management, statistical reports management, medical documents file management, awards, punishments, etc. *** five parts of 241 management system; the development of the administration, medical quality management, nursing quality management, pharmaceutical management Management, medical quality management, nursing quality management, drug management, hospital infection control management, financial management, as well as ideological and political work and medical ethics management and other 26 quality control assessment rules; the development of functional sections, business sections of the comprehensive goal of responsibility to achieve the first level of management, the first level to the first level of responsibility pattern. Clearly responsible for ensuring that the function, so that the responsibility, the right to clear, moderate interest, so that the management of the chapter to follow, the chapter must follow, and gradually improve the management of the legalization, institutionalization, standardization, standardization.
The establishment of the actual quality management system in line with the hospital, the hospital set up a president, vice president, medical department and clinical departments as members of the quality management, quality control assessment leading group, responsible for the quality management of the hospital. The whole hospital has formed a main leader personally grasp; the leaders in charge of specific grasp; functional departments every day grasp; clinical departments when to grasp the medical quality, medical safety management pattern.
Strengthen the medical quality management adhere to the usual inspection and monthly, quarterly, annual quality control combined, strict link quality, to ensure that the end of the quality gate. "The three basics", "promote three strict", the implementation of the "three doctors" checkup system. The Medical Department often organizes the hospital staff to study health laws, regulations, systems, operating procedures and operating routines, and recorded in the personal business records. In recent years, by carrying out medical business management, efforts to improve the quality of medical care, to ensure medical safety as the goal of the full range of quality management, so that the hospital's work to achieve the expected purpose of the integrated target responsibility system, medical quality gradually improved, the gradual reduction of safety hazards, no medical accidents, medical disputes are also relatively few, to improve the quality of medical care, to ensure medical safety, this year, successfully passed the Zhejiang Province, the third-level B hospital reassessment work.
Second, improve the quality of medical care, reduce medical costs, is the most fundamental goal of the hospital
Improve the quality of medical care, reduce the cost of medical care, so that the people with less money to enjoy the more excellent health care is the most fundamental goal of the reform of the health care system.
Reduce medical costs, improve economic efficiency is also every dean, patients, social people, health care workers and other *** with the concern of the social issues, it is the nature of the community and the purpose of the service is a direct reflection. As a hospital administrator to strengthen the quality of scientific management, reduce management costs to start from improving the quality of service and business quality, highlighting the "technology" to win rather than "fee" to win.
This year, our hospital strictly implement the drug, large medical equipment procurement bidding policy and drug "Shunga for price" policy, the implementation of separate accounting, separate management of medicine, adjust the price of medical services, reduce the total cost of medical care, and reduce the proportion of drug revenue in the hospital's total revenue.
After the implementation of the drug price "Shunga price" policy, our hospital to reduce the drug income of more than 500 million yuan, in fact, reduce the economic burden of patients. To realize the goal of "reducing patient costs", the first thing is to solve the problem of ideological awareness and improve medical ethics, to adhere to the purpose of "serving the people", and correctly deal with the relationship between social benefits and economic gains, put social benefits in the first place, to prevent the one-sided pursuit of economic gains and prevent The idea of unilaterally pursuing economic gains and ignoring the tendency of social benefits.
"Patient-centered", in the interests of the majority of patients as a prerequisite, the effective health care work as a noble profession, to deal with the interests of hospitals, individuals and patients; to achieve a reasonable examination, rational use of medication, to provide quality services at low prices, and to practice the "Three Represents" in the medical work. The "Three Represents" is an important idea.