Some years ago, domestic service for the general public is still a strange word, can only be found in the nanny intermediary market vaguely sprout. With the continuous development of China's market economy, maturity, the adjustment of industrial structure in front of the problem. Reduce the proportion of primary and secondary industries, increase the proportion of tertiary industry - service industry, both the implementation of the inevitable result of the market economy (market economy is, to a certain extent, the service economy), but also in line with the reality of the rise in demand for family services consumption.
In 2000, the Ministry of Labor and Social Security officially recognized the occupation of "domestic helper", and domestic service embarked on its own "professional" development. Recently, the Ministry of Labor and Social Security put forward the development of domestic service as a new field to expand employment, this move will be domestic service as the country's official occupation to treat.
At present, China's domestic service industry has begun to take shape, many domestic service companies such as mushrooming in various cities, and some have even formed a certain brand, the service scope is increasingly expanding, the internal division of labor is more refined, the service content began to grade. Domestic service consumption heat has been formed, a new consumer fashion (domestic service into a gift) appeared in people's field of vision. Some businessmen take the housekeeping service as a "thank you gift", return customers; bosses take the housekeeping service as a "warm gift", treat employees; children will be housekeeping service as a "filial gift", dedicated to parents.
With the pace of life of urban residents continue to accelerate, the prospects of the domestic service market will be broader, but at the same time can not be ignored is that, as a sunrise industry, domestic service industry, its scale, standardization should also be put on the agenda as soon as possible.
Now the word "nanny", has been replaced by the term "family service worker", showing the improvement of their own quality and vocational skills, the improvement of social status, and by people's general respect.
With the economic and social development, people's material life and spiritual life, people's requirements for domestic service is increasingly standardized, professional, systematic, in order to adapt to the requirements of the domestic helper professional skills training has become inevitable.
Modern domestic service is a complex, comprehensive, highly skilled service work, so the training of domestic service division has become a basic requirement of domestic service, but also domestic service division to improve the quality of service, service skills must go.
The domestic helper belongs to the skill-based human resources, so in the training of the domestic helper must be skills as the main breakthrough point, that is, skill-based training, taking into account the theoretical training.
Domestic service explanation
Domestic service refers to the management of family affairs." Politics" refers to administration and management, which contains three elements: one is planning and decision-making, the second is leadership, command, coordination and control, and the third is reference, supervision and evaluation.
(2) home management refers to the family as a small group, with all or part of the family members of the life of the matter, it carries a kind of "public affairs" meaning, but also contains the meaning of "important things". In practice, it requires us to focus our attention on the big and important things, that is, to focus first on the important things that concern the whole situation. Of course, the big and small things are interconnected, the small things can not be ignored.
(3) housekeeping also refers to the rules of family life or code of conduct. Family life requires a number of provisions on behavior and relationships, some written into provisions, some after consultation to form oral agreements, some in the long-term **** with the life of the unwritten customary rules. These rules are comprehensive and individual, such as learning and recreation, often need to make special provisions.
(4) Home Economics refers to practical knowledge and skills, techniques in family life. Family affairs are very specific and practical, and people's cultivation, awareness, and management have to be combined with daily behavior in order to show their intentions and realize their wishes.
(5) In a word, home management is the scientific understanding, scientific management and practical operation of the affairs related to each family member in the family, in order to contribute to the peace and comfort of the family life, and to ensure the harmony and intimacy of the family relationship, as well as the overall development of the family members
Reform and opening up make the social division of labor further refinement to the family as the main object of the housekeeping service, and gradually accepted by people, and the modern society for home management. Accepted, and the modern society has higher requirements for domestic service, strictly speaking, the modern sense of domestic service, in addition to buying, washing, burning as the most basic kernel to continue to retain, has been injected into many times and cultural aspects of the content, such as room decoration, flower care, beauty care, health care, nursing care, automobile maintenance, pet breeding, etc., because of this qualitative change, so that today's domestic service requires Practitioners in addition to physical strength, but also more need to have a high level of comprehensive quality in other areas.
The general idea: according to their own actual situation, the first contracting small brands of small household appliances installation, repair, maintenance services; development and creation of Taiyuan City, the first brand of professional cleaning and maintenance of hood service team; to achieve the contracting of large brands of services to ultimately set up a strong brand service company. In the long run to do a user-based service company or property company, to user needs to start all the business. (What for the user as the base: (personal opinion:) If I do as a user of A brand, from sales and installation to scrap, the entire use of the process is to choose the manufacturer's services. Do as I ask the manufacturer to visit the service, just for this product service; there are other home service needs are also unable to help. From the A brand is the product I buy; if we think about it the other way around, if the service company is not to the product service but to the user required service, the home improvement company's business will be very wide. (In other words: the user is our "product" and we are responsible for it.) What we want to do is to provide management and highly skilled integrated services.
Starting stage: there is no corresponding user groups, can only be driven from the product users to open up the user profile, so that users understand us, do a good job of publicity, led to the level of the corresponding business.
Three aspects of business:
Undertake hoods, electric water heaters, gas stoves, disinfection cabinets, sinks delivery, installation, maintenance services;
Pioneering hood self-branded cleaning and maintenance work;
Development of the sales of shopping malls (Gome, Suning, Sanyou and major decorative city, etc.) double-glazing, wall drilling, cooker sinks openings, cavity walls, and so on. Difficulty installation and May Day, National Day emergency services.
A, contract hood, electric water heater, gas stove, disinfection cabinet, sink delivery, installation, maintenance, cleaning services;
Currently contracted brands: kitchen treasure, Sedrone, Hisense, Wanxi;
Development area: political kitchen city; peace decoration city; Dongxing decoration city;
Service mode: with goods installation;
Delivery: from the Manufacturers with goods or deposit to rent their own small warehouse (to ensure regional timeliness)
Installation: unified material price list timely door-to-door service;
Maintenance: deposit way to buy parts according to the maintenance service policy of underwriting, sales timely door-to-door service;
Cleaning: according to a unified price list to make appointments for door-to-door cleaning and maintenance;
The second, pioneering hood self-created Brand cleaning and maintenance work;
Contract cleaning hood way:
1, and community property coordination to do cleaning and maintenance of publicity:
Thinking: in the area of Wambling there are neighborhoods or guards and there are community gates overall out of the entry, you can do to focus on publicity.
Coverage: Xiaojingyu Street; Xiaoyuan to the west exit of the South Inner Ring Street; Qianjin Road; Xiaoyuan to the west exit of Yingze West Street; after Wang Street;
Roughly the district: Huayu District; Mass High School District; Mass Plant North Gate District (covering the West and Drydrake Thunder); Coal Gasification Daxi District; Xiaoyu Boiler Plant District; Coal Gasification Small West; Xiaoyuan District; Qianjin Road Road Road and Bridge Dormitory; Twelfth Bureau of the Second District ; electronic two plant West, East; gasification East and Hou Wang West Street community district; Hongfeng Garden West; South Campus of the University of Finance and Economics; Southwest Garden; Xiaoyingyu Street, Peace Garden District; the original on the garden district; North Campus of the University of Finance and Economics;
2, in the delivery, installation, repair of kitchen appliances to do the work of publicity;
Thinking: the door to face-to-face publicity, sending business cards, send a professional cleaning groundsheet (can do front and back) or one-sided, you can let the brand sponsorship of its product promotion to save printing costs); sticky stickers publicity stickers (gas meter and nearby not easy to lose place); the user information back to the service point entered into the database for management.
3, contracted kitchen appliances brand cleaning and maintenance business;
Thinking: in order to ensure a fixed customer base and a medium-sized brand cooperation to provide service clothing, the back of the embroidered brand name and cleaning the name; (can be done to achieve the product brand publicity and cleaning service brand publicity and to solve the problem of clothing costs)
Must be the cost of this brand of cleaning to prioritize the service.
Development and sales of shopping malls (Gome, Suning, Sanyou and major decorative city, etc.) double-glazed openings, holes in the wall, cooker sink openings, hollow walls and other difficult to install and May Day, National Day emergency services.
Service concept: "a two high". A book that "people-oriented", two high that is to improve people's quality of life, improve the quality of life.
Home service is a systematic science that integrates natural science, social science, applied science, philosophy of life, art of life and craftsmanship, and is widely involved in food processing, cooking, family marriage, parenting, family ethics, social etiquette, family business management, family consumption and other fields. Family is a personal space, private and exclusive, the personal quality of domestic service practitioners will directly affect the life of the family to be served, so the public has two doubts about the domestic consumption: one is insecurity, and the other is the health and personal hygiene habits of the domestic service staff have doubts. In order to solve these two problems: first of all, the source should be reliable, to ensure that the practitioners of the documents are complete and valid, to give customers a sense of security, and secondly, the domestic service practitioners must be qualified by the national formal hospital physical examination, hold a health certificate, but also to cultivate their good hygiene habits and the correct hygiene practices. At present, the provision of domestic service units are numerous, but the quality of personnel varies, so should call for the current domestic service is the most important domestic service institutions to ensure that the overall quality and level of domestic service personnel to improve the introduction of a good domestic industry norms is imperative.