In daily life and work, more and more places need to use the letter of commitment, the letter of commitment must be made by the offeree, only the offeree can obtain the right to make a commitment, the offeree other than the third party does not have the right to make a commitment. I believe that writing a letter of commitment is a headache for many people, the following is my product warranty period for you to organize a letter of commitment, I hope to be able to help you.
Product Warranty Commitment 1Jiongjie service
Free pre-sales, sales, after-sales technical services, according to user needs to send experienced professional and technical personnel to the scene to provide technical guidance to assist users to complete the installation of the product, commissioning and power supply and other work. And is responsible for dealing with the quality problems found in the installation and commissioning. Can be free for the user training transformer maintenance operators. Through training, so that the trained personnel can understand the basic structure of the product, the principle. And master the operation of the product, use and routine maintenance and troubleshooting methods. We provide a convenient life for the trainees.
Quality assurance period
Product quality assurance period: one year from the date of delivery.
During the warranty period, due to the damage caused by the product itself, we are responsible for the "three packages", that is, "package repair", "package replacement", "package return".
Warranty period. Due to man-made reasons (not our personnel) or natural disasters caused by product failure, we provide maintenance services free of charge, only charge the cost of damaged or replacement parts.
After the expiration of the warranty period, we provide lifelong maintenance services (service period for the normal service life of the product, that is, not less than 30 years),
We are responsible for the quality of the product and failure to deal with the problem, the cost of replacement of parts and components charged at cost.
We will regularly or irregularly to the user telephone return visit, to understand the product operation, to provide users with technical services.
Trouble Response Time
Provide 24-hour round-the-clock service, after receiving the user's maintenance notice, we guarantee that we will reply within 2 hours or send maintenance personnel to arrive at the scene within 24 hours to solve the quality problem, and will solve the problem in the shortest possible time to ensure that the user's needs.
Quality Assurance Commitment
Our company guarantees that the products we provide are brand-new, technologically mature, and of good quality, and that they are safe and reliable, energy-saving and environmentally friendly, and easy to maintain. Guarantee that the product in the case of correct installation, normal use and maintenance, the service life of not less than 30 years, and in its service life with satisfactory performance.
Our company will provide you with satisfactory service!
Huawei Technologies Co., Ltd. has always regarded product quality as the core of the company's participation in market competition since its establishment, and it is this successful positioning and the strong product quality awareness of all Huawei employees that has made Huawei a leading global information and communications solutions provider.
The company has established a rigorous quality inspection system based on product quality requirements. The company strictly controls and manages all aspects related to product quality, establishes scientific inspection standards, and quantifies inspection indicators and assigns responsibilities to individuals to ensure that the company continues to produce qualified products in a stable manner.
The company from the raw materials strict control, all materials must comply with the EU rohs standards, the selection of the most influential suppliers at home and abroad, the establishment of strict product process indicators, and material suppliers to establish a good supply and demand relationship.
Huawei has established a regular staff quality training system, explaining the new knowledge of quality management, new information, to establish each employee's quality awareness, standardize their own behavior, as small as a resistor, capacitor, as large as a whole machine are to do meticulous, excellence. Quality inspection department has established a standardized inspection procedures, with advanced and complete testing equipment and means, and in strict accordance with the procedures for inspection, to achieve 72 hours of product aging test, not a substandard product factory.
Huawei quality policy:
Actively listen to customer needs; carefully build product quality; sincerely provide satisfactory service;
Always remember that customer service is our only reason for existence.
We continue to innovate around our customers' needs and work openly with our partners to build an end-to-end solution advantage in the areas of telecom networks, terminals and cloud computing. We are committed to providing competitive and comprehensive solutions and services to telecom operators, enterprises, and consumers, continuously enhancing customer experience and creating maximum value for our customers.
2, we guarantee to provide the contract goods are new and unused. We guarantee that the contract goods in the correct installation, normal operation, safe and reliable operation. During the quality guarantee period, if the contract goods provided by us are found to be defective and do not conform to the contract agreement, the buyer may make a claim to us. We will repair, replace or compensate the buyer's loss according to the buyer's requirements. If replacement is required, we will replace the goods with qualified and high-quality products in a timely manner. We shall bear all costs incurred. If we have any objection to the claim, we shall submit it in writing within 7 days after receiving the claim notice from the buyer, otherwise it shall be regarded as recognizing the buyer's claim. We designate the project manager responsible for the project, responsible for coordinating the seller in the whole process of the project, such as: engineering progress, design and manufacturing, drawing documents, manufacturing confirmation, packaging and transportation, site installation, commissioning and acceptance.
3, we of the whole process of production of this equipment in strict accordance with the implementation of the quality assurance system. In the quality assurance period, due to our responsibility to repair, replace the defective equipment caused by the contract goods out of service, the quality assurance period from my side to eliminate the defects recalculated, all the resulting losses (including but not limited to the quality of the equipment caused by the relevant testing, experiments, expert advice, transportation, installation and other costs) borne by our side. If defects are found in the components of the contracted goods during the quality assurance period but do not affect the normal operation of the contracted goods, the quality assurance period of the repaired or replaced components will be recalculated.
4. The expiration of the warranty period shall not be deemed to be the termination of our responsibility for potential defects in the contract goods that may cause damage to the contract goods. During the life of the contractual goods, when the contractual goods are potentially defective, the buyer has the right to require us to repair or replace the defective contractual goods and the same batch of contractual goods at cost price in time.
5, we ensure that the contract goods after proper installation, normal operation and maintenance, in its life running well, we promise that the life of the contract goods is not less than 20xx years.
6, in the life of the contract goods, we found that the contract goods have potential defects or principle of failure, will be the first time in writing to inform the buyer.
7, for the contract goods, we use the operation of experience to prove the correct, mature technology and materials; if the use of new technologies, new materials we have not been used in the past, by the buyer's prior consent. The buyer's consent does not reduce or exempt us from our responsibilities under this contract. We shall be responsible for all quality problems of equipment and components purchased from subcontractors.
8. If the contractual goods supplied by us are defective, or if the contractual goods are scrapped or the project is reworked due to errors in the technical data or errors in the guidance of our technicians, we shall immediately replace the contractual goods free of charge or compensate for the damages suffered by the Purchaser as a result of such defects. If it is necessary to replace the Contract Goods, we shall bear all the costs incurred for the replacement at the installation site, including but not limited to the cost of the new Goods, the `costs' of transporting the new Goods to the installation site, and the costs of handling the replaced Goods. The period for us to replace or repair the contract goods shall be as agreed by both parties, and if the replacement or repair work is not completed after the deadline, it shall be treated as delayed delivery.
9, if the buyer is not in accordance with the technical information provided by us, drawings, instructions for installation, operation or maintenance, and non-technical reasons caused by the contract goods damage, the buyer is responsible for the repair, replacement, but we are obliged to provide replacement parts as soon as possible, for the buyer to request urgent parts, we should arrange the fastest way to transport, and all the costs are borne by the buyer. All costs shall be borne by the buyer.
10, in the period from the date of delivery of the contract goods to the place of delivery to the date of the end of the quality assurance period, if we find that the contract goods provided by us are defective and do not comply with the agreement of this contract, the buyer has the right to choose and we need to take the following remedial measures:
10.1 Repair
We repair the contract goods that do not comply with the agreement of the contract (including return to the factory for repair) to bring them into conformity with the contract at our expense. Unless the buyer agrees, the repair work should be completed within 30 days.
10.2 Replacement
We shall replace the contract goods that do not conform to the contract with goods that do conform to the contract at our expense. Unless the Buyer agrees, the replacement shall be completed within 30 days.
10.3 Return of Goods
If the Buyer returns defective Contract Goods to us, we are responsible for removing the returned Contract Goods from the installation site. In this case, we shall refund the purchase price received for the contract goods and bear the costs of installation, dismantling, transportation, insurance and the difference in price for the purchase of substitutes incurred by the buyer.
10.4 Price reduction
Subject to the agreement of the seller and the buyer, we shall reduce the price of defective contract goods by refunding to the buyer the difference between the original contract price and the reduced price of the defective contract goods.
10.5 Compensation for losses
Unless already agreed, we shall compensate the buyer for losses due to defects in the contract goods.
The buyer's choice of any of the above remedies does not reduce or exempt us from our liability for breach of contract under the contract.
11, we in accordance with the provisions of the state "three packages" and other relevant state laws, regulations, rules and regulations, as well as the two sides agreed to provide accompanied / after-sales service.
Commitment: xxx
Date: XX/XX/XX/XXXX