1. After the occurrence of a medical dispute or complaint, the person in charge of the department in which it occurs shall immediately report it to the Medical Affairs Section, and the person who conceals it and fails to report it shall bear all the consequences that may occur.
2, due to medical problems caused by the dispute, the department should be the first investigation, quickly take positive and effective measures to deal with the situation, control the situation, and strive to resolve the section to prevent the intensification of the conflict, and reception of disputes between the patient and his family members, listen to the patient's views, the patient's comments on the explanation of the problem, if the patient can accept, the dispute complaints to the termination of this.
3, the medical department received the department report or family complaints, should be registered in a timely manner, and to the department concerned to understand the situation, with the director of the department **** with the negotiation solution, if the patient can accept the dispute complaints to this end. If the patient can not accept, please provide written material on the patient's understanding of the problem and requirements, the medical department investigation and implementation of the solution proposed, and report to the dean in charge, and the patient to consult with the views of the treatment, such as the patient accepts, the processing of the end of this.
4, the medical section can not be resolved medical disputes, patients or their families are recommended to the legal process of medical identification. The patient does not appraisal, prosecution, nor listen to the explanation, to take illegal behavior on the hospital's normal medical order, in accordance with the Ministry of Health, the Ministry of Public Security, "on the maintenance of order in the medical institutions of the circular", reported to the county health, public security, justice and other departments to deal with.
"Regulations on the Treatment of Medical Accidents"
Article 3
The treatment of medical accidents shall follow the principles of openness, fairness, impartiality, timeliness and accessibility, and adhere to the scientific attitude of seeking truth from facts to ensure that the facts are clear, the characterization is accurate, the responsibility is clear, and the treatment is appropriate.